Lornebank Care Centre

The only negative is that the phone lines are a nightmare to get through to someone that has to get a call handed to her as she cannot go to a phone and requires it to be brought to her. This excuse has gone on from day one and is rectifiable should they really desire to apply themselves.

Mum was taken in on 24th December 2015. The home is absolutely brilliant for her needs. The staff couldn't be more helpful.

Mum has been here for 4 years and I am happy with her standard of care. The staff have a great relationship with her and make her feel that she matters. Any issues I've raised have been dealt with timeously and I'm always kept informed.

My mum came into Lornebank in January, we as a family are very happy with the care she has received she looks better is putting on weight and has settled in well which has taken a lot of worry and stress off the family, just to know our mum is safe and well.

We are very pleased with the care and support our cousin has received over the last few months the staff have been fantastic with him also. My cousin has come on great since he's been in Lornebank. We all see a big difference in him, he looks settled which I never expected to see in him as he always prefer being on his own. To the staff keep up the good work.

Very happy with the care of my husband. He hasn't been here very long, but since he has arrived we have seen a great improvement in his demeanour and general well being. Well done all the staff.

The staff are doing a great job looking after my mother who I'm afraid has turned into a difficult person to deal with.

My Dad is very much more contented since coming to Lornebank. The staff are very approachable and caring. He is always clean and obviously being well cared for. My Mum is 84 and has previously been concerned and worried about his care, but since moving here in November she and my sister, plus myself, are a bit more content in the knowledge that he is safe.

The staff are very nice and friendly. The food looks first class, i felt safe for my mother being in this home. Nothing is a problem to the staff from domestics nurses, carers, all staff. The carers are very good to my family they keep us up to date with her needs and care.

Carers have made the experience so much easier, Nanna is treated like a person rather than a number. They really listen to her needs and help with our concerns. I have spoken to the staff to ask if my nanna can have a room with toilet facilities. There is an amazing atmosphere when entertainers come in and would be great to see this often. Staff really take the time to make sure my nanna's needs are met. Food is really good my nanna eats most of it.

I am definitely happy the way my wife is cared for. Her clothes are clean and she is being looked after medically. I have absolutely no complaints about it.

I always find the staff friendly and attentive, the facilities are very clean and tidy. I have seen a big difference in my sister-in-laws appearance and alertness, in other words due to the care and support I see a big difference in a good way in her overall appearance.

Think this home is superb, staff are very attentive and caring. They have good rapport with residents. There is activities every day and celebrations for dates in the calendar. They raise money for residents comfort fund which allows for outside entertainment. Only bugbear is Livingstone only staffed with two at any shift which I feel is just inadequate.

With a change of management and a great effort from the staff this facility has improved drastically from one year ago.

My father has been moved from pillar to post, eventually I got him into Lorne Bank. It is fantastic! My dad and the whole family love it so much, 100%.

My wife has been here for 4 years and I have no complaints.

There are very regular activities provided for the residents and the activities are wide ranging and are planned after consulting the residents wishes, professional entertainers are hired to ensure quality entertainment at all times.

Staff are always friendly and obliging if you make a request if they can't help then they find someone that can. They also use your name when talking to you thus making a more relaxed atmosphere.

The staff and management are very nice and helpful and care for my 93 year old mums needs in a caring and professional manner and have a laugh with residents as well.

Staff are very friendly and always on hand to help my gran. My gran regularly says she likes it here. My gran is always encouraged to eat her food, which is often something that she need as she will say she's not hungry. My grans health always seems to be something which all staff are aware off.