Lornebank Care Centre

3 Lorne Street, Hamilton ML3 9AB
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9.7 95 Reviews
  • Lornebank Care Centre, Hamilton
Lornebank Care Centre is registered to provide firm healthcare solutions for individuals, offering a range of care expertise, industry knowledge and contacts.

While aspiring to high standards in the eyes of healthcare professionals and regulators, hard-working staff also have the aim of maintaining a living environment that is satisfying for those using the service.

The personal freedoms of residents are well-respected and carers look to encourage individuals in pursuing their own hobbies through a flexible programme of activities.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1350 – £1450

Fees are based on a needs assessment of the individual coming into the Home

These prices are only a guideline, please contact Lornebank Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Rishi Sujeewon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006
  • Number of floors: 2

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (74)

Parking

  • There is a small car park towards the end of the building

Lornebank Care Centre Reviews (95)

Total of 95, showing 81-95
9.7

Lornebank Care Centre has a Review Score of 9.7 (9.741) out of 10, based on 19 reviews in the last 2 years. Over all time Lornebank Care Centre has 95 reviews.

Overall Experience

  • 59
  • 32
  • 3
  • 1
  • 0

Date Published

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Review from F M (Son of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are doing a great job looking after my mother who I'm afraid has turned into a difficult person to deal with.

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Review from Senga M (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is very much more contented since coming to Lornebank. The staff are very approachable and caring. He is always clean and obviously being well cared for. My Mum is 84 and has previously been concerned and worried about his care, but since moving here in November she and my sister, plus myself,
are a bit more content in the knowledge that he is safe.

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Review from P C (Daughter-in-law of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very nice and friendly. The food looks first class, i felt safe for my mother being in this home. Nothing is a problem to the staff from domestics nurses, carers, all staff. The carers are very good to my family they keep us up to date with her needs and care.

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Review from L G (Granddaughter of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have made the experience so much easier, Nanna is treated like a person rather than a number. They really listen to her needs and help with our concerns. I have spoken to the staff to ask if my nanna can have a room with toilet facilities. There is an amazing atmosphere when entertainers come
in and would be great to see this often. Staff really take the time to make sure my nanna's needs are met. Food is really good my nanna eats most of it.

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Review from A M (Husband of Resident) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am definitely happy the way my wife is cared for. Her clothes are clean and she is being looked after medically. I have absolutely no complaints about it.

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Review from Matt M (Brother-in-law of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff friendly and attentive, the facilities are very clean and tidy. I have seen a big difference in my sister-in-laws appearance and alertness, in other words due to the care and support I see a big difference in a good way in her overall appearance.

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Review from Elizabeth M (Daughter of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Think this home is superb, staff are very attentive and caring. They have good rapport with residents. There is activities every day and celebrations for dates in the calendar. They raise money for residents comfort fund which allows for outside entertainment. Only bugbear is Livingstone only staffed
with two at any shift which I feel is just inadequate.

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Review from Stuart D (Brother-in-law of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With a change of management and a great effort from the staff this facility has improved drastically from one year ago.

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Review from Liz B (Daughter of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been moved from pillar to post, eventually I got him into Lorne Bank. It is fantastic! My dad and the whole family love it so much, 100%.

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Review from George L (Husband of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been here for 4 years and I have no complaints.

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Review from A S (Nephew of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my aunt on a weekly basis and have always found the environment within the home to be very clean, free from hazards, no vile smells, warm and welcoming.
Staff are very approachable, keep me informed of my aunts health issues and needs and perform their duties to a high standard of professionalism.
There
are very regular activities provided for the residents and the activities are wide ranging and are planned after consulting the residents wishes, professional entertainers are hired to ensure quality entertainment at all times.

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Review from Ronnie C (Son of Resident) published on 12 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and obliging if you make a request if they can't help then they find someone that can. They also use your name when talking to you thus making a more relaxed atmosphere.

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Review from Alan M (Son of Resident) published on 11 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very nice and helpful and care for my 93 year old mums needs in a caring and professional manner and have a laugh with residents as well.

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Review from Nuala D (Granddaughter of Resident) published on 11 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and always on hand to help my gran. My gran regularly says she likes it here. My gran is always encouraged to eat her food, which is often something that she need as she will say she's not hungry. My grans health always seems to be something which all staff are aware off.

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Review from James H (Husband of Resident) published on 11 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good food, good care, good company.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Lornebank Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Lornebank Care Centre is calculated as follows: ( (171 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 224 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lornebank Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (1)

Meet the Team (2)

Rishi

Rishi Sujeewon

Job Title: Home Manager

Joined: 2023

To share a bit about me, I have 25 years of experience in the health and social care sector, which has provided me with the necessary grounding and knowledge to embark on this new and exciting journey at Lornebank Care Centre. I began my career as a nurse in Mauritius and continued in this role when I moved to the UK in 2005. I have since become a Care Home Manager in 2013, have held an Operational Manager role – overseeing two separate care businesses – and have completed a degree in Management.
Ensuring the consistent provision of the highest quality care and support possible to residents, staff and relatives is my priority, and I very much look forward to the next chapter of my career here at Lornebank Care Centre.

Aimee

Aimee Ferguson

Job Title: Deputy Home Manager

Joined: 2022

My name is Aimee Ferguson, Home Manager of Lornebank Care Centre. I joined the team here in August 2021 as Deputy Manager and became appointed Home Manager in July 2022. My previous management experience lies within the NHS, where I worked for 7 years.


I am delighted to be the Home Manager at Lornebank and to be a part of the hard-working, passionate and dedicated team here. I am an extremely driven individual, always aiming for excellence, which are qualities that I endeavour to bring to the experience of residents and their loved ones.

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