Lornebank Care Centre

3 Lorne Street, Hamilton ML3 9AB

Lornebank Care Centre is registered to provide firm healthcare solutions for up to forty-one individuals, offering a range of care expertise, industry knowledge and contacts.

While aspiring to high standards in the eyes of healthcare professionals and regulators, hard-working staff also have the aim of maintaining a living environment that is satisfying for those using the service.

The personal freedoms of residents are well-respected and carers look to encourage individuals in pursuing their own hobbies through a flexible programme of activities.

Group: Hudson Healthcare

Person in charge: Salim Atchia (Home Manager)

Local Authority / Social Services: South Lanarkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 41

Rooms with ensuite WC: 41

Weekly Charges Guide: Nursing Care Single £775 – £975 (These prices are only a guideline, please contact Lornebank Care Centre to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest Care Inspectorate* Report on Lornebank Care Centre: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview of Review Score

The Review Score of 9.5 out of 10 for Lornebank Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 49 Reviews over all time. This Average Rating is also the rating value for Lornebank Care Centre in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.522 for Lornebank Care Centre is calculated as follows: ( (357 Excellents x 5) + (178 Goods x 4) + (35 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 579 Ratings = 4.522

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Lornebank Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 21 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Lornebank Care Centre has a Review Score of 9.5 (9.522) out of 10 and an Average Rating of 4.5 out of 5 from 49 Reviews over all time

Average Ratings

  • Excellent
    33
  • Good
    14
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lornebank Care Centre?

  • Extremely LIKELY
    35
  • Likely
    10
  • Don't know
    1
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Lornebank Care Centre

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    8
  • Husband of Resident/Service User
    7
  • Niece of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • more

At Lornebank the staff are all friendly, caring and very professional in their care. My mother is very well cared for and has built up good relationships with the staff (certain members) of staff especially. The rooms in the home are very clean and comfortable for my mother's needs.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

I am more than happy with the care and attention that my Mum receives in Lornebank Care Centre. The staff are very attentive to her needs and even considering my Mum's needs, she feels very comfortable and relaxed with them. Any problems that arise with my Mum have always been dealt with almost immediately and within a level of efficiency that could not be excelled anywhere else. If I have any negatives it would be the pettiness of other visitors but that is beyond the control of the staff.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I am more than satisfied with the care and attention my husband receives in the Peacock Dementia unit at Lornebank Care Centre. The carers are very friendly and considerate and overall. The home exudes a homely atmosphere.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

My husband was only in the home for five weeks and in his bed all the time. After three weeks it was purely palliative care he needed and every one of the staff couldn't have been more caring, thoughtful and everything they did was done with such love and care.
They were also very caring to myself and my three daughters. They were so pleasant and good at what they could do for my husband.
Thank you to all the staff.

How likely would you be to recommend Lornebank Care Centre? Likely

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Average Rating:   4.1 out of 5

My sister was a resident in Lornebank for 6.5 years. The first 4.5 years were satisfactory as she was able to get herself to the toilet etc. and needed minimal care and attention. Owing to the restrictions on the review policy, I am limited to what I can say in my review, suffice to say my sister was given a 28-day notice to leave Lornebank as my expectation to care for her was too high.

How likely would you be to recommend Lornebank Care Centre? Extremely Unlikely

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Average Rating:   2.3 out of 5

Jennifer Wishart, Regional Manager at Lornebank Care Centre responded to this review on 07 Nov 2018:

Dear Isobel, thank you for your review. We are committed to providing the best standards of care to our residents. Sometimes we need to make difficult decisions based on what we consider to be in the best interests of all residents. On occasion, this means that we conclude that a person's needs can no longer be met within our home. This is a difficult decision and we always try to work with residents and relatives to help them understand the reasons behind it and minimise the impact. We wish you and your sister well in finding a suitable care home environment that can support her according to her needs.

I’ve been a volunteer here for around six months and only have great things to say about Lornebank. The staff are extremely kind and attentive to the residents’ needs at all times. The residents have lots of company and are kept busy with various activities, from fun quizzes to their favourite films. The facilities themselves are spotless and of a high quality. Can’t think of a fault and my experience has been brilliant so far.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My father has been a resident from September 2017. He has a lovely room. His toilet is a wet room which is perfect for him.
Meals are cooked on the premises and are extremely good.
All staff members provide a good quality of care.
Relatives can come and go at any time but are requested to try to avoid meal times. My uncle became a resident two weeks ago.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

Lornebank is currently under a refurbishment programme and what they have done so far is looking good. Other areas are tired and will hopefully be upgraded too. There have been several changes in personnel (Management) which is not so good. Sometimes I feel they are maybe understaffed. The staff are friendly but I have felt at times they have gone on the defensive if concerns have been raised. Overall I think the care is satisfactory.

How likely would you be to recommend Lornebank Care Centre? Neither Unlikely or Likely

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Average Rating:   3.3 out of 5

Visited our 97 year old aunt, made to feel very welcome. Staff appear very caring and appear fully aware of patient's needs, likes and dislikes. Very pleasant, homely atmosphere and most important our Aunt appears happy and extremely well cared for. Appear to promote all aspects of daily living. Staff definitely care and very happy in their work.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Although the facilities are slightly reduced due to renovations, the care provided by the staff is excellent. They are very attentive, taking the time to get know Mum and she is much better socialised than she was at home.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Very welcoming, always make sure the families are kept up to date with any problems or injuries. Lovely clean rooms, easy approachable if any worries.
Patients are the priority.

How likely would you be to recommend Lornebank Care Centre? Likely

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Average Rating:   4.1 out of 5

Very friendly staff, always helpful from the management to the carers to the caretaker.

The only issue I may have is my mum could be taken to the toilet more often as she is found to be wet too often, and then her chair is just given a wipe down rather than completely sanitised.

How likely would you be to recommend Lornebank Care Centre? Likely

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Average Rating:   4.8 out of 5

I have been in Lornebank now for over a year, so far I have enjoyed it I have settled in well. I enjoy the activities especially the quizzes, the staff are really nice, very helping and friendly. My room recently got decorated and a new bathroom which I really like it's nice and cosy, I sometimes like to spend time in my room.

How likely would you be to recommend Lornebank Care Centre? Likely

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Average Rating:   5 out of 5

The family of my husband are very happy with the care and attention my husband receives in this care home.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My sister in law has been here since the beginning of the year.
I think the service and care she gets in Livingstone is excellent.
She is happy there and well looked after.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My wife seems to have settled in really well, she always seems happy and content, her appetite seems healthy again. She is integrating well with her fellow residents, she also responds to her nurses and carers. There has been a marked improvement in her overall well being since she has left the hospital.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4 out of 5

Wonderful care and attention paid to my mother while in this home. Caring and attentive staff, fresh food to tempt the residents. Large rooms kept clean and tidy at all times. Various activities and interaction with the residents.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Nisha Soman, Manager at Lornebank Care Centre responded to this review on 05 Jun 2017:

Thank you so much. The team here at Lornebank Care Centre is thrilled to hear such a good feedback.

Is a lovely care home. Staff are really nice and friendly. Residents all very happy.

How likely would you be to recommend Lornebank Care Centre? Likely

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Average Rating:   3.8 out of 5

My mother has been very well cared for at Lornebank Care Home. Over the past two years, any problems re her health/mobility have been quickly and professionally dealt with. Recently her health suddenly deteriorated but the staff called for her GP who admitted her to hospital. The doctors started her on an IV and also antibiotics, but after a few days it was found she had developed a problem with her heart rhythm and after treatment, she recovered woke up and started to eat again.
On return to the home and she was warmly welcomed back by everyone who cared for her. She is happy to take part in the many activities and recently won a price at the bingo. Although my mother can be difficult at times I would be very happy to recommend this home to anyone looking for a good home for their relative or friend. She is
looking forward to her 90th birthday in June.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My father has now been a resident in Lornebank Care Centre for over a year now and I have seen a marked change in his well being. He is treated with respect and dignity and I am happy that his needs are being met

How likely would you be to recommend Lornebank Care Centre? Likely

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Average Rating:   4 out of 5

My wife who has dementia has been in care since December 2015, has received the best of care possible.
Her mobility has improved and her nature is still joyous.
I find the staff very helpful and they keep me informed of any illnesses that require medical attention.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

I have found the staff to provide excellent care to all residents. I myself find the staff try to make the residents as comfortable and at ease while still giving them the dignity and respect they deserve. I would highly recommend this facility to anyone. The staff and residents are like one big happy family and treat everyone on an equal par.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Find staff very friendly and caring, my auntie appears happy and settled.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

This is the first experience with a family member in a care home. At first, I wasn't sure if it was the best place for my aunt's care. But as time went on and I got to know the carers and the set up of the place I realised it was a good place for her to be. She is now settled in and liking the place.

How likely would you be to recommend Lornebank Care Centre? Don't know

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Average Rating:   4.8 out of 5

Very pleased with staff, communication very good. My wife's needs are met.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent staff. Place is always clean and tidy.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   5 out of 5

On calling unannounced I have always been greeted with kindness and courtesy. Nothing was any bother. A nice professional ambience about the whole of the staff.

Thank you all very much for your care for my husband, I would be happy to use the service again.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Lornebank staff are fantastic in what they do, staff are all very professional and excellent in the way they look after everyone. My grandfather is well looked after and that gives us peace of mind as a family. Would be happy to highly recommend to other people as well.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   5 out of 5

This team that the current care provider has improved immensely, the liars have been dismissed and as we are the only carers for my Aunt who has lived there for the last 4.5 years and we live some 250 miles away in Chester.
We travel normally every 6/8 weeks to visit, by train and can honestly say that the staff are truthful about her condition and keep us well informed.
The owners are now a delight & the changes are so positive.
The only negative is that the phone lines are a nightmare to get through to someone that has to get a call handed to her as she cannot go to a phone and requires it to be brought to her. This excuse has gone on from day one and is rectifiable should they really desire to apply themselves.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Nisha Soman, Manager at Lornebank Care Centre responded to this review on 21 Mar 2016:

Thank you for your review and choosing Lornebank Care centre for your mum. We are pleased to hear that you are happy with the support from team at Lornebank. We will pass your concerns regarding the telephone system to our IT department for a better solution.

Mum was taken in on 24th December 2015. The home is absolutely brilliant for her needs. The staff couldn't be more helpful.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Mum has been here for 4 years and I am happy with her standard of care. The staff have a great relationship with her and make her feel that she matters. Any issues I've raised have been dealt with timeously and I'm always kept informed.

How likely would you be to recommend Lornebank Care Centre? Likely

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Average Rating:   4.5 out of 5

My mum came into Lornebank in January, we as a family are very happy with the care she has received she looks better is putting on weight and has settled in well which has taken a lot of worry and stress off the family, just to know our mum is safe and well.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

We are very pleased with the care and support our cousin has received over the last few months the staff have been fantastic with him also. My cousin has come on great since he's been in Lornebank. We all see a big difference in him, he looks settled which I never expected to see in him as he always prefer being on his own. To the staff keep up the good work.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Very happy with the care of my husband. He hasn't been here very long, but since he has arrived we have seen a great improvement in his demeanour and general well being. Well done all the staff.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

My Dad is very much more contented since coming to Lornebank. The staff are very approachable and caring. He is always clean and obviously being well cared for. My Mum is 84 and has previously been concerned and worried about his care, but since moving here in November she and my sister, plus myself, are a bit more content in the knowledge that he is safe.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The staff are doing a great job looking after my mother who I'm afraid has turned into a difficult person to deal with.

How likely would you be to recommend Lornebank Care Centre? Likely

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Average Rating:   4.3 out of 5

The staff are very nice and friendly. The food looks first class, i felt safe for my mother being in this home. Nothing is a problem to the staff from domestics nurses, carers, all staff. The carers are very good to my family they keep us up to date with her needs and care.

How likely would you be to recommend Lornebank Care Centre? Likely

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Average Rating:   4.8 out of 5

Carers have made the experience so much easier, Nanna is treated like a person rather than a number. They really listen to her needs and help with our concerns. I have spoken to the staff to ask if my nanna can have a room with toilet facilities. There is an amazing atmosphere when entertainers come in and would be great to see this often. Staff really take the time to make sure my nanna's needs are met. Food is really good my nanna eats most of it.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I am definitely happy the way my wife is cared for. Her clothes are clean and she is being looked after medically. I have absolutely no complaints about it.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

I always find the staff friendly and attentive, the facilities are very clean and tidy. I have seen a big difference in my sister-in-laws appearance and alertness, in other words due to the care and support I see a big difference in a good way in her overall appearance.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Think this home is superb, staff are very attentive and caring. They have good rapport with residents. There is activities every day and celebrations for dates in the calendar. They raise money for residents comfort fund which allows for outside entertainment. Only bugbear is Livingstone only staffed with two at any shift which I feel is just inadequate.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

My father has been moved from pillar to post, eventually I got him into Lorne Bank. It is fantastic! My dad and the whole family love it so much, 100%.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I visit my aunt on a weekly basis and have always found the environment within the home to be very clean, free from hazards, no vile smells, warm and welcoming.
Staff are very approachable, keep me informed of my aunts health issues and needs and perform their duties to a high standard of professionalism.
There are very regular activities provided for the residents and the activities are wide ranging and are planned after consulting the residents wishes, professional entertainers are hired to ensure quality entertainment at all times.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

With a change of management and a great effort from the staff this facility has improved drastically from one year ago.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   3.8 out of 5

Staff are always friendly and obliging if you make a request if they can't help then they find someone that can. They also use your name when talking to you thus making a more relaxed atmosphere.

How likely would you be to recommend Lornebank Care Centre? Likely

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Average Rating:   3.8 out of 5

My wife has been here for 4 years and I have no complaints.

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Average Rating:   5 out of 5

Good food, good care, good company.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   3.8 out of 5

Staff are very friendly and always on hand to help my gran. My gran regularly says she likes it here. My gran is always encouraged to eat her food, which is often something that she need as she will say she's not hungry. My grans health always seems to be something which all staff are aware off.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

The staff and management are very nice and helpful and care for my 93 year old mums needs in a caring and professional manner and have a laugh with residents as well.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

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