Lornebank Care Centre, Hamilton, Lanarkshire
Lornebank Care Centre, Hamilton, Lanarkshire
Lornebank Care Centre, Hamilton, Lanarkshire

Lornebank Care Centre is registered to provide firm healthcare solutions for up to forty-one individuals, offering a range of care expertise, industry knowledge and contacts.

While aspiring to high standards in the eyes of healthcare professionals and regulators, hard-working staff also have the aim of maintaining a living environment that is satisfying for those using the service.

The personal freedoms of residents are well-respected and carers look to encourage individuals in pursuing their own hobbies through a flexible programme of activities.

Group: Hudson Healthcare

Person in charge: Nisha Soman (Manager)

Local Authority / Social Services: South Lanarkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 41

Rooms with ensuite WC: 37

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest Care Inspectorate* Report on Lornebank Care Centre: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Lornebank Care Centre has a Review Score of 9.6 (9.578)

The Review Score of 9.6 (maximum of 10) for Lornebank Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 39 Reviews over all time. This Average Rating is also the rating value for Lornebank Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.578 for Lornebank Care Centre is calculated as follows: ( (287 Excellents x 5) + (155 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 462 Ratings = 4.578

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Lornebank Care Centre is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 12 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    27
  • Good
    12
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lornebank Care Centre?

  • Extremely LIKELY
    30
  • Likely
    7
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lornebank Care Centre

  • Daughter of Resident/Service User
    8
  • Husband of Resident/Service User
    7
  • Son of Resident/Service User
    7
  • Granddaughter of Resident/Service User
    3
  • Niece of Resident/Service User
    3
  • more

My sister in law has been here since the beginning of the year.
I think the service and care she gets in Livingstone is excellent.
She is happy there and well looked after.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife seems to have settled in really well, she always seems happy and content, her appetite seems healthy again. She is integrating well with her fellow residents, she also responds to her nurses and carers. There has been a marked improvement in her overall well being since she has left the hospital.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad has been in Lornebank for 6 weeks. He likes all the staff and he likes the food.
We are able to visit at any time apart from meal times.
The staff are all very approachable and helpful.
Dad can go to his room whenever he wants and can also go to bed when he likes.
Dad has a great room with plenty of space and a couch. When we visit in the evenings we go to his room and watch television with him.
The staff will provide us with a tray of tea and nibbles.
Dad tells us he is content and happy in Lornebank and that is very reassuring for us as a family.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Wonderful care and attention paid to my mother while in this home. Caring and attentive staff, fresh food to tempt the residents. Large rooms kept clean and tidy at all times. Various activities and interaction with the residents.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Nisha Soman, Manager at Lornebank Care Centre responded to this review on 05 Jun 2017:

Thank you so much. The team here at Lornebank Care Centre is thrilled to hear such a good feedback.

Is a lovely care home. Staff are really nice and friendly. Residents all very happy.

How likely would you be to recommend Lornebank Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother has been very well cared for at Lornebank Care Home. Over the past two years, any problems re her health/mobility have been quickly and professionally dealt with. Recently her health suddenly deteriorated but the staff called for her GP who admitted her to hospital. The doctors started her on an IV and also antibiotics, but after a few days it was found she had developed a problem with her heart rhythm and after treatment, she recovered woke up and started to eat again.
On return to the home and she was warmly welcomed back by everyone who cared for her. She is happy to take part in the many activities and recently won a price at the bingo. Although my mother can be difficult at times I would be very happy to recommend this home to anyone looking for a good home for their relative or friend. She is
looking forward to her 90th birthday in June.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has now been a resident in Lornebank Care Centre for over a year now and I have seen a marked change in his well being. He is treated with respect and dignity and I am happy that his needs are being met

How likely would you be to recommend Lornebank Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife who has dementia has been in care since December 2015, has received the best of care possible.
Her mobility has improved and her nature is still joyous.
I find the staff very helpful and they keep me informed of any illnesses that require medical attention.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have found the staff to provide excellent care to all residents. I myself find the staff try to make the residents as comfortable and at ease while still giving them the dignity and respect they deserve. I would highly recommend this facility to anyone. The staff and residents are like one big happy family and treat everyone on an equal par.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Find staff very friendly and caring, my auntie appears happy and settled.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This is the first experience with a family member in a care home. At first, I wasn't sure if it was the best place for my aunt's care. But as time went on and I got to know the carers and the set up of the place I realised it was a good place for her to be. She is now settled in and liking the place.

How likely would you be to recommend Lornebank Care Centre? Don't know

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff are fantastic in every aspect of care provided. Staff always willing to help whenever asked. A homely and friendly environment to be in. Staff always helpful and friendly towards relatives of residents. Lornebank has changed my opinion of care homes for the better.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with staff, communication very good. My wife's needs are met.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent staff. Place is always clean and tidy.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On calling unannounced I have always been greeted with kindness and courtesy. Nothing was any bother. A nice professional ambience about the whole of the staff.

Thank you all very much for your care for my husband, I would be happy to use the service again.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Lornebank staff are fantastic in what they do, staff are all very professional and excellent in the way they look after everyone. My grandfather is well looked after and that gives us peace of mind as a family. Would be happy to highly recommend to other people as well.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hi, since mum has been here she has been very well looked after. All the staff are very kind, helpful and obliging. I have been very impressed by everyone's kindness. Because of my job I can pop in any time day or night and I do, and at no time have I been left waiting. If I have had any issues, they have been quickly resolved. A big thank you to everyone at Lornebank.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nisha Soman, Manager at Lornebank Care Centre responded to this review on 15 Mar 2016:

Thank you for your review and choosing Lornebank Care centre for your mum. We are pleased to hear that you are happy with the support from team at Lornebank.

This team that the current care provider has improved immensely, the liars have been dismissed and as we are the only carers for my Aunt who has lived there for the last 4.5 years and we live some 250 miles away in Chester.
We travel normally every 6/8 weeks to visit, by train and can honestly say that the staff are truthful about her condition and keep us well informed.
The owners are now a delight & the changes are so positive.
The only negative is that the phone lines are a nightmare to get through to someone that has to get a call handed to her as she cannot go to a phone and requires it to be brought to her. This excuse has gone on from day one and is rectifiable should they really desire to apply themselves.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Nisha Soman, Manager at Lornebank Care Centre responded to this review on 21 Mar 2016:

Thank you for your review and choosing Lornebank Care centre for your mum. We are pleased to hear that you are happy with the support from team at Lornebank. We will pass your concerns regarding the telephone system to our IT department for a better solution.

Mum was taken in on 24th December 2015. The home is absolutely brilliant for her needs. The staff couldn't be more helpful.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been here for 4 years and I am happy with her standard of care. The staff have a great relationship with her and make her feel that she matters. Any issues I've raised have been dealt with timeously and I'm always kept informed.

How likely would you be to recommend Lornebank Care Centre? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum came into Lornebank in January, we as a family are very happy with the care she has received she looks better is putting on weight and has settled in well which has taken a lot of worry and stress off the family, just to know our mum is safe and well.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We are very pleased with the care and support our cousin has received over the last few months the staff have been fantastic with him also. My cousin has come on great since he's been in Lornebank. We all see a big difference in him, he looks settled which I never expected to see in him as he always prefer being on his own. To the staff keep up the good work.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very happy with the care of my husband. He hasn't been here very long, but since he has arrived we have seen a great improvement in his demeanour and general well being. Well done all the staff.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My Dad is very much more contented since coming to Lornebank. The staff are very approachable and caring. He is always clean and obviously being well cared for. My Mum is 84 and has previously been concerned and worried about his care, but since moving here in November she and my sister, plus myself, are a bit more content in the knowledge that he is safe.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are doing a great job looking after my mother who I'm afraid has turned into a difficult person to deal with.

How likely would you be to recommend Lornebank Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

The staff are very nice and friendly. The food looks first class, i felt safe for my mother being in this home. Nothing is a problem to the staff from domestics nurses, carers, all staff. The carers are very good to my family they keep us up to date with her needs and care.

How likely would you be to recommend Lornebank Care Centre? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Carers have made the experience so much easier, Nanna is treated like a person rather than a number. They really listen to her needs and help with our concerns. I have spoken to the staff to ask if my nanna can have a room with toilet facilities. There is an amazing atmosphere when entertainers come in and would be great to see this often. Staff really take the time to make sure my nanna's needs are met. Food is really good my nanna eats most of it.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am definitely happy the way my wife is cared for. Her clothes are clean and she is being looked after medically. I have absolutely no complaints about it.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I always find the staff friendly and attentive, the facilities are very clean and tidy. I have seen a big difference in my sister-in-laws appearance and alertness, in other words due to the care and support I see a big difference in a good way in her overall appearance.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My sister was admitted to this facility 3 1/2 years ago. Over the course of 3 years I watched a significant deterioration in the facility, also personal care was lacking in some areas. The staff were under trained (mainly new staff being employed). I had concern for my sister and the type of care she was getting, especially-hygiene. The positive part was; the genuine love for residents from the Activity Coordinator and some of the regular staff. I have had cause to visit my sister this week and happy to report that things have changed for the better. New management, increased staff, more in house training for those needing it. My sister is clean and well cared for. Her personal care standard is up 100%. I have owned a senior's residence myself So thank you Lornebank for your amazing effort.

How likely would you be to recommend Lornebank Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Think this home is superb, staff are very attentive and caring. They have good rapport with residents. There is activities every day and celebrations for dates in the calendar. They raise money for residents comfort fund which allows for outside entertainment. Only bugbear is Livingstone only staffed with two at any shift which I feel is just inadequate.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has been moved from pillar to post, eventually I got him into Lorne Bank. It is fantastic! My dad and the whole family love it so much, 100%.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my aunt on a weekly basis and have always found the environment within the home to be very clean, free from hazards, no vile smells, warm and welcoming.
Staff are very approachable, keep me informed of my aunts health issues and needs and perform their duties to a high standard of professionalism.
There are very regular activities provided for the residents and the activities are wide ranging and are planned after consulting the residents wishes, professional entertainers are hired to ensure quality entertainment at all times.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

With a change of management and a great effort from the staff this facility has improved drastically from one year ago.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Staff are always friendly and obliging if you make a request if they can't help then they find someone that can. They also use your name when talking to you thus making a more relaxed atmosphere.

How likely would you be to recommend Lornebank Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My wife has been here for 4 years and I have no complaints.

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Good food, good care, good company.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are very friendly and always on hand to help my gran. My gran regularly says she likes it here. My gran is always encouraged to eat her food, which is often something that she need as she will say she's not hungry. My grans health always seems to be something which all staff are aware off.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Safety / Security: Excellent

Rooms: Good

The staff and management are very nice and helpful and care for my 93 year old mums needs in a caring and professional manner and have a laugh with residents as well.

How likely would you be to recommend Lornebank Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

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