Lornebank Care Centre

3 Lorne Street, Hamilton ML3 9AB
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9.7 95 Reviews
  • Lornebank Care Centre, Hamilton
Lornebank Care Centre is registered to provide firm healthcare solutions for individuals, offering a range of care expertise, industry knowledge and contacts.

While aspiring to high standards in the eyes of healthcare professionals and regulators, hard-working staff also have the aim of maintaining a living environment that is satisfying for those using the service.

The personal freedoms of residents are well-respected and carers look to encourage individuals in pursuing their own hobbies through a flexible programme of activities.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1350 – £1450

Fees are based on a needs assessment of the individual coming into the Home

These prices are only a guideline, please contact Lornebank Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Rishi Sujeewon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006
  • Number of floors: 2

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (74)

Parking

  • There is a small car park towards the end of the building

Lornebank Care Centre Reviews (95)

Total of 95, showing 41-60
9.7

Lornebank Care Centre has a Review Score of 9.7 (9.741) out of 10, based on 19 reviews in the last 2 years. Over all time Lornebank Care Centre has 95 reviews.

Overall Experience

  • 59
  • 32
  • 3
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  • 0

Date Published

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Review from W C (Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is neat and tidy and clean. The staff are very easy to talk to and helpful. Great variety in meals and well prepared. The premises are very well ventilated with great views out to surrounding areas. Televisions are supplied in all bedrooms which is great for the elderly and those who are
bedridden.

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Review from M M (Daughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and extended family are really pleased with the care my mum receives in the home. We had a very worrying time with my mum's health before she moved into the home but my sister and I can both be happy in the knowledge that our mum is safe and happy. The staff are also a great support to my
sister and our family.

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Review from A P (Daughter of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and polite and very attentive to my mother. Bedroom and en-suites very clean. No smell in corridors. Mum says meals are good.

Reply from Mahmad Atchia, Manager at Lornebank Care Centre

The journey of our residents starts with the referral and meeting with the family as well as the residents. We are sensitive to the needs of our residents. This is why at Lornebank we have an open door policy to access the manager so that if there were any concerns these are addressed immediately. In addition, the management team walk the building and interacts with the residents on a daily basis to address concerns, if any. So the above review is a reflection of this process.

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Review from Gerard D (Son of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very well cared for by all the staff. I would have no hesitation in recommending Lornebank Care Home.

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Review from P A D (Son of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice welcoming atmosphere, friendly staff giving good personal care.

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Review from G M (Son of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was previously at another care home where she was quite unsettled. The staffing levels and professionalism of the carers at Lornebank have been first class. My mother has become much more settled and content.
I and my family have been very impressed with the staff in that they always find
time to talk and explain about my mother's health and well being.

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Review from Marion T (Daughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Lornebank the staff are all friendly, caring and very professional in their care. My mother is very well cared for and has built up good relationships with the staff (certain members) of staff especially. The rooms in the home are very clean and comfortable for my mother's needs.

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Review from Arlene D (Wife of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more than satisfied with the care and attention my husband receives in the Peacock Dementia unit at Lornebank Care Centre. The carers are very friendly and considerate and overall. The home exudes a homely atmosphere.

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Review from Eddie C (Son of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care and attention that my Mum receives in Lornebank Care Centre. The staff are very attentive to her needs and even considering my Mum's needs, she feels very comfortable and relaxed with them. Any problems that arise with my Mum have always been dealt with almost immediately
and within a level of efficiency that could not be excelled anywhere else. If I have any negatives it would be the pettiness of other visitors but that is beyond the control of the staff.

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Review from Jean L (Wife of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband was only in the home for five weeks and in his bed all the time. After three weeks it was purely palliative care he needed and every one of the staff couldn't have been more caring, thoughtful and everything they did was done with such love and care.
They were also very caring to myself
and my three daughters. They were so pleasant and good at what they could do for my husband.
Thank you to all the staff.

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Review from Isobel D (Sister of Resident) published on 7 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My sister was a resident in Lornebank for 6.5 years. The first 4.5 years were satisfactory as she was able to get herself to the toilet etc. and needed minimal care and attention. Owing to the restrictions on the review policy, I am limited to what I can say in my review, suffice to say my sister was
given a 28-day notice to leave Lornebank as my expectation to care for her was too high.

Reply from Jennifer Wishart, Regional Manager at Lornebank Care Centre

Dear Isobel, thank you for your review. We are committed to providing the best standards of care to our residents. Sometimes we need to make difficult decisions based on what we consider to be in the best interests of all residents. On occasion, this means that we conclude that a person's needs can no longer be met within our home. This is a difficult decision and we always try to work with residents and relatives to help them understand the reasons behind it and minimise the impact. We wish you and your sister well in finding a suitable care home environment that can support her according to her needs.

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Review from Ellie M (Regular Volunteer) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been a volunteer here for around six months and only have great things to say about Lornebank. The staff are extremely kind and attentive to the residents’ needs at all times. The residents have lots of company and are kept busy with various activities, from fun quizzes to their favourite films.
The facilities themselves are spotless and of a high quality. Can’t think of a fault and my experience has been brilliant so far.

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Review from Alice D (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident from September 2017. He has a lovely room. His toilet is a wet room which is perfect for him.
Meals are cooked on the premises and are extremely good.
All staff members provide a good quality of care.
Relatives can come and go at any time but are requested to try to
avoid meal times. My uncle became a resident two weeks ago.

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Review from Frances K (Niece of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited our 97 year old aunt, made to feel very welcome. Staff appear very caring and appear fully aware of patient's needs, likes and dislikes. Very pleasant, homely atmosphere and most important our Aunt appears happy and extremely well cared for. Appear to promote all aspects of daily living. Staff
definitely care and very happy in their work.

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Review from C M (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lornebank is currently under a refurbishment programme and what they have done so far is looking good. Other areas are tired and will hopefully be upgraded too. There have been several changes in personnel (Management) which is not so good. Sometimes I feel they are maybe understaffed. The staff are
friendly but I have felt at times they have gone on the defensive if concerns have been raised. Overall I think the care is satisfactory.

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Review from C W (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the facilities are slightly reduced due to renovations, the care provided by the staff is excellent. They are very attentive, taking the time to get know Mum and she is much better socialised than she was at home.

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Review from S M (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, always make sure the families are kept up to date with any problems or injuries. Lovely clean rooms, easy approachable if any worries.
Patients are the priority.

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Review from T M (Son of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff, always helpful from the management to the carers to the caretaker.


The only issue I may have is my mum could be taken to the toilet more often as she is found to be wet too often, and then her chair is just given a wipe down rather than completely sanitised.

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Review from Kathleen M (Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Lornebank now for over a year, so far I have enjoyed it I have settled in well. I enjoy the activities especially the quizzes, the staff are really nice, very helping and friendly. My room recently got decorated and a new bathroom which I really like it's nice and cosy, I sometimes like
to spend time in my room.

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Review from Elizabeth W (Wife of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family of my husband are very happy with the care and attention my husband receives in this care home.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Lornebank Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Lornebank Care Centre is calculated as follows: ( (171 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 224 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lornebank Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (2)

Rishi

Rishi Sujeewon

Job Title: Home Manager

Joined: 2023

To share a bit about me, I have 25 years of experience in the health and social care sector, which has provided me with the necessary grounding and knowledge to embark on this new and exciting journey at Lornebank Care Centre. I began my career as a nurse in Mauritius and continued in this role when I moved to the UK in 2005. I have since become a Care Home Manager in 2013, have held an Operational Manager role – overseeing two separate care businesses – and have completed a degree in Management.
Ensuring the consistent provision of the highest quality care and support possible to residents, staff and relatives is my priority, and I very much look forward to the next chapter of my career here at Lornebank Care Centre.

Aimee

Aimee Ferguson

Job Title: Deputy Home Manager

Joined: 2022

My name is Aimee Ferguson, Home Manager of Lornebank Care Centre. I joined the team here in August 2021 as Deputy Manager and became appointed Home Manager in July 2022. My previous management experience lies within the NHS, where I worked for 7 years.


I am delighted to be the Home Manager at Lornebank and to be a part of the hard-working, passionate and dedicated team here. I am an extremely driven individual, always aiming for excellence, which are qualities that I endeavour to bring to the experience of residents and their loved ones.

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