Lornebank Care Centre

3 Lorne Street, Hamilton ML3 9AB
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9.7 95 Reviews
  • Lornebank Care Centre, Hamilton
Lornebank Care Centre is registered to provide firm healthcare solutions for individuals, offering a range of care expertise, industry knowledge and contacts.

While aspiring to high standards in the eyes of healthcare professionals and regulators, hard-working staff also have the aim of maintaining a living environment that is satisfying for those using the service.

The personal freedoms of residents are well-respected and carers look to encourage individuals in pursuing their own hobbies through a flexible programme of activities.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1350 – £1450

Fees are based on a needs assessment of the individual coming into the Home

These prices are only a guideline, please contact Lornebank Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Rishi Sujeewon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006
  • Number of floors: 2

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (74)

Parking

  • There is a small car park towards the end of the building

Lornebank Care Centre Reviews (95)

Total of 95, showing 61-80
9.7

Lornebank Care Centre has a Review Score of 9.7 (9.741) out of 10, based on 19 reviews in the last 2 years. Over all time Lornebank Care Centre has 95 reviews.

Overall Experience

  • 59
  • 32
  • 3
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  • 0

Date Published

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Review from Annette S (Sister-in-law of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in law has been here since the beginning of the year.
I think the service and care she gets in Livingstone is excellent.
She is happy there and well looked after.

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Review from W C (Husband of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife seems to have settled in really well, she always seems happy and content, her appetite seems healthy again. She is integrating well with her fellow residents, she also responds to her nurses and carers. There has been a marked improvement in her overall well being since she has left the hospital.

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Review from Mary S (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful care and attention paid to my mother while in this home. Caring and attentive staff, fresh food to tempt the residents. Large rooms kept clean and tidy at all times. Various activities and interaction with the residents.

Reply from Nisha Soman, Manager at Lornebank Care Centre

Thank you so much. The team here at Lornebank Care Centre is thrilled to hear such a good feedback.

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Review from Joanne C (Friend of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Is a lovely care home. Staff are really nice and friendly. Residents all very happy.

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Review from Alison M (Daughter of Resident) published on 9 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very well cared for at Lornebank Care Home. Over the past two years, any problems re her health/mobility have been quickly and professionally dealt with. Recently her health suddenly deteriorated but the staff called for her GP who admitted her to hospital. The doctors started her
on an IV and also antibiotics, but after a few days it was found she had developed a problem with her heart rhythm and after treatment, she recovered woke up and started to eat again.
On return to the home and she was warmly welcomed back by everyone who cared for her. She is happy to take part in the many activities and recently won a price at the bingo. Although my mother can be difficult at times I would be very happy to recommend this home to anyone looking for a good home for their relative or friend. She is
looking forward to her 90th birthday in June.

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Review from Derek D (Son of Resident) published on 5 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has now been a resident in Lornebank Care Centre for over a year now and I have seen a marked change in his well being. He is treated with respect and dignity and I am happy that his needs are being met

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Review from Lynne S (Niece of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find staff very friendly and caring, my auntie appears happy and settled.

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Review from Hugh H (Husband of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife who has dementia has been in care since December 2015, has received the best of care possible.
Her mobility has improved and her nature is still joyous.
I find the staff very helpful and they keep me informed of any illnesses that require medical attention.

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Review from Jayne S (Niece of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to provide excellent care to all residents. I myself find the staff try to make the residents as comfortable and at ease while still giving them the dignity and respect they deserve. I would highly recommend this facility to anyone. The staff and residents are like one big happy
family and treat everyone on an equal par.

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Review from S K (Niece of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the first experience with a family member in a care home. At first, I wasn't sure if it was the best place for my aunt's care. But as time went on and I got to know the carers and the set up of the place I realised it was a good place for her to be. She is now settled in and liking the place.

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Review from John (Husband of Resident) published on 11 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with staff, communication very good. My wife's needs are met.

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Review from James Kevin S (Son of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Place is always clean and tidy.

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Review from Laura M (Granddaughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lornebank staff are fantastic in what they do, staff are all very professional and excellent in the way they look after everyone. My grandfather is well looked after and that gives us peace of mind as a family. Would be happy to highly recommend to other people as well.

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Review from Morag (Husband of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On calling unannounced I have always been greeted with kindness and courtesy. Nothing was any bother. A nice professional ambience about the whole of the staff.


Thank you all very much for your care for my husband, I would be happy to use the service again.

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Review from Tom S (Nephew of Resident) published on 21 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This team that the current care provider has improved immensely, the liars have been dismissed and as we are the only carers for my Aunt who has lived there for the last 4.5 years and we live some 250 miles away in Chester.
We travel normally every 6/8 weeks to visit, by train and can honestly say
that the staff are truthful about her condition and keep us well informed.
The owners are now a delight & the changes are so positive.
The only negative is that the phone lines are a nightmare to get through to someone that has to get a call handed to her as she cannot go to a phone and requires it to be brought to her. This excuse has gone on from day one and is rectifiable should they really desire to apply themselves.

Reply from Nisha Soman, Manager at Lornebank Care Centre

Thank you for your review and choosing Lornebank Care centre for your mum. We are pleased to hear that you are happy with the support from team at Lornebank. We will pass your concerns regarding the telephone system to our IT department for a better solution.

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Review from Douglas H (Son of Resident) published on 7 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was taken in on 24th December 2015. The home is absolutely brilliant for her needs. The staff couldn't be more helpful.

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Review from Joan (Relative of Resident) published on 2 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for 4 years and I am happy with her standard of care. The staff have a great relationship with her and make her feel that she matters. Any issues I've raised have been dealt with timeously and I'm always kept informed.

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Review from Jackie R (Daughter of Resident) published on 1 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Lornebank in January, we as a family are very happy with the care she has received she looks better is putting on weight and has settled in well which has taken a lot of worry and stress off the family, just to know our mum is safe and well.

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Review from Anne (Cousin of Resident) published on 1 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care and support our cousin has received over the last few months the staff have been fantastic with him also. My cousin has come on great since he's been in Lornebank. We all see a big difference in him, he looks settled which I never expected to see in him as he always
prefer being on his own. To the staff keep up the good work.

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Review from E B (Wife of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care of my husband. He hasn't been here very long, but since he has arrived we have seen a great improvement in his demeanour and general well being. Well done all the staff.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Lornebank Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Lornebank Care Centre is calculated as follows: ( (171 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 224 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lornebank Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (1)

Meet the Team (2)

Rishi

Rishi Sujeewon

Job Title: Home Manager

Joined: 2023

To share a bit about me, I have 25 years of experience in the health and social care sector, which has provided me with the necessary grounding and knowledge to embark on this new and exciting journey at Lornebank Care Centre. I began my career as a nurse in Mauritius and continued in this role when I moved to the UK in 2005. I have since become a Care Home Manager in 2013, have held an Operational Manager role – overseeing two separate care businesses – and have completed a degree in Management.
Ensuring the consistent provision of the highest quality care and support possible to residents, staff and relatives is my priority, and I very much look forward to the next chapter of my career here at Lornebank Care Centre.

Aimee

Aimee Ferguson

Job Title: Deputy Home Manager

Joined: 2022

My name is Aimee Ferguson, Home Manager of Lornebank Care Centre. I joined the team here in August 2021 as Deputy Manager and became appointed Home Manager in July 2022. My previous management experience lies within the NHS, where I worked for 7 years.


I am delighted to be the Home Manager at Lornebank and to be a part of the hard-working, passionate and dedicated team here. I am an extremely driven individual, always aiming for excellence, which are qualities that I endeavour to bring to the experience of residents and their loved ones.

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