






Sitting on the Prestwick Promenade, overlooking the beach, Queens is in a stunning location. The team provide residential, nursing, dementia and palliative care, as well as respite care breaks, which are ideal for family carers, who would like to plan a short break themselves.
The home is thriving with so much to do, from live music, therapy dog visits and cocktail making, to walks along the beach and pamper sessions,...
Care Provided by Queens Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from £1580, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
The price(s) shown are provided by the care home. Contact Queens Care Home for full pricing details and T&Cs.
Contact Queens Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- E-Louise Williams (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (29)
- Couples/Companion Rooms (7)
- Single Rooms with ensuite Wet Room (1)
Queens Care Home Reviews (53)
Queens Care Home has a Review Score of 9.6 (9.634) out of 10, based on 9 reviews in the last 2 years.
Over all time Queens Care Home has 53 reviews.
My mum completed 1 year residency in January and the change in her is nothing short of amazing, given her diagnosis prior to admission with dementia and end of life prospects. The management team and staff go above and beyond to cater for all families loved ones and is the best decision we have ever made as a family for my mum's care.
Thank you for sharing such thoughtful feedback. We're so pleased to hear how much your mum has improved over the past year and that the care and support she receives has made such a positive difference. It means a great deal to know your family feels confident in the team and the experience she has had.
The standards that are set down do exactly what it says on the tin A well oiled machine that recognises needs of safety & hygiene for our loved ones. When leaving you know you have nothing to fear as a safe pair of hands are always available for any needs.
Thank you for sharing such thoughtful feedback. It's wonderful to hear that the standards in place give you such confidence and peace of mind. Knowing you feel supported by a team that prioritises safety and hygiene means so much to us, and we're delighted that you feel reassured whenever you visit or leave your loved one in our care.
Thanks to all the staff at queens .
Thank you so much for your kind words. We're thrilled to hear that your mum is so happy and well cared for at Queens. It's wonderful to know that the activities and wonderful care provided by the staff have made such a positive difference. We truly appreciate your feedback and will be sure to share it with the home manager and her team.
We are very impressed with the relationship the staff have built up with Mum, getting to know her likes and dislikes. She is now in a room much more suited to her and has settled well. Mum has acknowledged how grateful she is to have 24 hour care to support her. The staff are friendly and approachable and the place has a welcoming atmosphere.
Thank you for sharing such a thoughtful review for about team at Queens. We're delighted to hear that your mum has settled into her new room so well. It's wonderful to know she feels so supported and cared for, and that you've find the atmosphere welcoming. Your kind words mean so much, thank you.
The staff go above and beyond what is expected of them.
Food is very good and there are lots of activities if the residents want to join in.
My mum has settled in really well.
Thank you for your kind review for our team at Queens. We're so pleased to hear that you find the care home lovely and that our staff go above and beyond. It's great to know that the home-cooked food and activities are appreciated as well. We strive to create an environment where residents can feel at home and engaged, so your feedback means a lot to us.
My gran currently resides in Queens Care Home and has done so for some years. The care at Queens is second to none. Before going to Queens my gran was lonely and then due to health never managed to get out to her clubs. Now she lives in Queens and her home is now packed with days of fun-filled activities and laughter. I have seen her shine since being there and that's due to the fact she is very much at home. I cannot thank all the staff at Queens enough not just the carers but all the staff who work very hard to make sure all the residents are happy and as healthy as can be. I would recommend this home to anyone who asks!
Thank you for sharing such a heartfelt five-star review. We're thrilled to hear how your gran is thriving and enjoying life at Queens Care Home. It's wonderful to know she feels at home and enjoys such wonderful experiences. Your kind words mean so much to our entire team and they will be touched to read your comments, thank you.
My wife has been a resident in Queens since March 2023. She has vascular dementia, other health issues and has limited mobility. My family and I could never have found a care home better than Queens for my wife. She receives all the care she needs and this care is delivered with the utmost respect what makes it special is it is delivered with such kindness and where appropriate with much fun which enhances the lives of the residents. This comes from the management and all staff.
Thank you so much for your heartfelt review. We're delighted to hear that you are so happy with the care your wife receives at Queens and the team will be very proud to read such positive feedback. Your kind words mean a lot to us and reflect the spirit of the entire home, thank you.
Mum has been a resident now for about 9 months. She is happy and content and well looked after by all the staff. There are lots of activities going on over the week to keep residents entertained and stimulated from cake baking to music entertainers, quizzes to competitions, art classes to therapy animals. There are afternoon teas for events like Mother's Day or cocktails, well just because. When something does need addressing the managers listen well and are supportive to make changes when they are needed. We as a family always feel included and supported. The food is varied and beautifully prepared and Mum has certainly eaten better since she moved in. The tea trolly is always well stocked of an afternoon too with a delicious array of cakes to tempt anyone's palate. The staff all bring different personalities to the home and each one wants what is best for our families. It wasn't an easy decision for us to make to have Mum in care but it has definitely been the best one to choose Queens.
Thank you so much for your five-star review for Queens. We're delighted to hear that your mum feels so happy, content and well cared for and that you and your family feel so supported. It's wonderful to know that our activities are bringing joy and to hear how much your mum is enjoying the food and cakes! Your feedback is greatly appreciated, thank you.
My mum has just spent her first full month at Queens Care Home. The difference in her well-being is very noticeable to the family. The care, attention and patience, given to her has been first-rate. She is enjoying her food, which is very varied and adjusted to suit her individual needs. All the staff make time to say hello when I visit, which is amazing with their busy workload. The management team are friendly and efficient and has supported us through a difficult time with Mum. I am so happy I found the Queens Care Home.
Thank you so much for your kind words about the care provided by the team at Queens. We're so pleased to hear that your mum is settling in so well and that our team has been able to support you both. It means a lot to us that you feel so welcomed and cared for at Queens, thank you again for your positive feedback it is greatly appreciated.
The staff are wonderful. Very caring. Hard-working. Great fun.
Really go out of their way to help.
There have been lots of activities for the residents to take part in. Families are made to feel very welcome when visiting.
I always kept up to date on Mum's health issues etc.
I really can't praise the staff enough.
Thank you for your review for Queens, we are delighted to hear how well your mother has settled in. The team are passionate about organising so many activities and experiences that bring their residents joy and will be so pleased to read your words of appreciation.
My mum has been a resident for 7 years, and throughout this time I have seen many changes. This has undoubtedly been the best time I’ve felt totally satisfied with the management and staff. They genuinely care for my mum and know her so well, always ensuring her needs are met. The staff are caring to all residents and try their best to ensure everyone is cared for. Manager and deputy very approachable and listen to any concerns. It’s a very happy team who work well together, at least that is what I have witnessed. Staff always trying to include all residents in activities. Food is variable and of a high standard.
Since my mum moved to Queens Care Home, I have found it to be a positive experience. The staff are always pleasant towards residents and visitors, any medical issues seem to be dealt with immediately. I have always been informed via phone call when Mum requires a new medication, staff use effective communication skills to deliver quality person-centred care. The food looks top quality, varied daily menus, providing the sustenance our elderly population deserve. Top marks to you all working in Queens! One big family going above and beyond for all your residents.
Happy with care. Very clean, staff very good. Everyone very patient and understanding and helpful to visitors. Would recommend to anyone, always willing to discuss any problem that arises. Very grateful to everyone who took their time to settle my sister to fit in and to calm her down to help to make friends.
Thank you for your wonderful review, we are delighted to hear that your sister has settled so well at Queens. So many of our residents make lots of new friends when they move into our care, which is wonderful to see.
I have always found all my communications with staff and administration to be helpful, courteous and truthful. As a daughter living in England, this has been much appreciated. The carers are very patient, kind, thoughtful and respectful of my mother, seeing to her needs as quickly as they are able. They are gentle when using the hoist and always talk her through whatever they are doing to/with her. Queens is where my mother now lives and she has been made to feel welcome and safe.
Thank you for your encouraging words, our team are dedicated to supporting our residents' loved ones, so this is wonderful to hear.
My brother has been in Queens now for over 2 years and I can’t rate it highly enough. All staff members are kind and respectful. The care offered is person-centred and nothing is too much trouble. I’m so grateful to all the staff who have improved my brother's quality of life since being there. The managers are so helpful and very approachable. Our family will be forever in their debt for the care they have provided to my brother and the improvements they have made to his life, living with Parkinson’s. Thank you all.
We looked at quite a few care homes and Queens came out on top. My wife has been a resident there for a few months and this has shown our choice of Queens was the correct one. It is always clean and all the staff are exceptionally professional and caring. All the residents are treated with dignity and the staff know the needs of each resident. The food is varied and well-made. The location is excellent being right on the prom. There is a varied programme of activities all of which are thoroughly enjoyed by the residents. They and their families are also encouraged to personalise their own rooms. All the rooms are en suite and we have been told the en suites are to be upgraded this year. I visit most days and the standards are always maintained. My son and I would highly recommend the Queens. We know my wife is cared for in a safe and caring facility.
Stayed at the home for twelve nights. Could not ask for any more attention. Staff were brilliant, gave me all attention I needed and looked after me very well. Would use the home again and would use the home again if I was ready for going into a home, when the time comes.
The staff are excellent and always keen to help.
Mum is well cared for, and the staff know her well.
We are pleased with the care she receives.
Thank you so much for your excellent review, it is wonderful to hear how happy you are with the care your mum receives. Best wishes, Fae.
I would like to thank the management and staff at Queens for the care given to my wife during the time she was with them. They also made it easier for me to cope during this sad period in my life, so thank you all.
My grandmother moved into Queens Care Home last September, we as a family can't thank the staff enough, she has gained weight, her confidence is so much better and she is so much happier within herself. The staff are caring and very considerate towards both my gran and our family which makes it a all round pleasurable experience visiting her. We have spoken with the management team who are so easy to approach and understanding and without a doubt go that extra mile. Queens nursing home has helped so much in giving my gran a great quality of life and provided such great care and compassion I would highly recommend Queens gran feels very at home here which is a great feeling for us as a family.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 14 January 2026- How well do we support people's wellbeing?Very Good
(5)
- How good is our leadership?Good
(4)
- How good is our staff team?Very Good
(5)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 24 Sep 2024
When Ann first moved into our care home in Prestwick, she hadn’t imagined life could still be so fulfilling. Fast forward a year and she’s been day-time clubbing, enjoyed a...
There are no upcoming events for Queens Care Home.
Awards / Recognitions (10)
- 21 Jul 2026Recipient: Sanctuary Care Ltd
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Queens Care Home.
Meet the Team (1)

of supporting individuals with a wide range of needs, including learning
disabilities, neurodivergence, acute mental health conditions and cognitive
impairments.
I am passionate about giving all our residents the best quality of life they can have in our home and ensuring they are all treated with respect and dignity, delivering truly person-centred care, ensuring every individual receives support tailored to their unique needs.
My focus is to get our home engaged with our local community which will support healthy well-being and inclusion.
At Queens, we are committed to enriching lives—not only by providing the
highest quality of care but also by creating meaningful experiences for our
residents. Through engaging activities and wellbeing programmes, we strive to
make our home a warm, vibrant, and nurturing place to live.
Frequently Asked Questions about Queens Care Home
What types of Care is Queens Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Queens Care Home have?
There are 29 Single Rooms and 7 Couples/Companion Rooms.
What are the Facilities & Services at Queens Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room are some of the Facilities & Services.
How far is Queens Care Home to the centre of Prestwick?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queens Care Home to verify any information. View our terms and conditions. Queens Care Home has an Enhanced Service -more info.