Queens Care Home

After a few initial set backs my mum seems to be settling into her new environment. The staff are attentive and management team are always on hand and helpful with any queries. Access in and out of facility with wheelchair is not the best as you need to hold door with one hand to enter wheel chair in and out. However there is usually a member of staff there to help. Overall the catering and cleanliness is great.

My mum completed 1 year residency in January and the change in her is nothing short of amazing, given her diagnosis prior to admission with dementia and end of life prospects. The management team and staff go above and beyond to cater for all families loved ones and is the best decision we have ever made as a family for my mum's care.

The standards that are set down do exactly what it says on the tin A well oiled machine that recognises needs of safety & hygiene for our loved ones. When leaving you know you have nothing to fear as a safe pair of hands are always available for any needs.

Thanks to all the staff at queens .

We are very impressed with the relationship the staff have built up with Mum, getting to know her likes and dislikes. She is now in a room much more suited to her and has settled well. Mum has acknowledged how grateful she is to have 24 hour care to support her. The staff are friendly and approachable and the place has a welcoming atmosphere.

My mum has settled in really well.

My gran currently resides in Queens Care Home and has done so for some years. The care at Queens is second to none. Before going to Queens my gran was lonely and then due to health never managed to get out to her clubs. Now she lives in Queens and her home is now packed with days of fun-filled activities and laughter. I have seen her shine since being there and that's due to the fact she is very much at home. I cannot thank all the staff at Queens enough not just the carers but all the staff who work very hard to make sure all the residents are happy and as healthy as can be. I would recommend this home to anyone who asks!

My wife has been a resident in Queens since March 2023. She has vascular dementia, other health issues and has limited mobility. My family and I could never have found a care home better than Queens for my wife. She receives all the care she needs and this care is delivered with the utmost respect what makes it special is it is delivered with such kindness and where appropriate with much fun which enhances the lives of the residents. This comes from the management and all staff.

Mum has been a resident now for about 9 months. She is happy and content and well looked after by all the staff. There are lots of activities going on over the week to keep residents entertained and stimulated from cake baking to music entertainers, quizzes to competitions, art classes to therapy animals. There are afternoon teas for events like Mother's Day or cocktails, well just because. When something does need addressing the managers listen well and are supportive to make changes when they are needed. We as a family always feel included and supported. The food is varied and beautifully prepared and Mum has certainly eaten better since she moved in. The tea trolly is always well stocked of an afternoon too with a delicious array of cakes to tempt anyone's palate. The staff all bring different personalities to the home and each one wants what is best for our families. It wasn't an easy decision for us to make to have Mum in care but it has definitely been the best one to choose Queens.

My mum has just spent her first full month at Queens Care Home. The difference in her well-being is very noticeable to the family. The care, attention and patience, given to her has been first-rate. She is enjoying her food, which is very varied and adjusted to suit her individual needs. All the staff make time to say hello when I visit, which is amazing with their busy workload. The management team are friendly and efficient and has supported us through a difficult time with Mum. I am so happy I found the Queens Care Home.

I really can't praise the staff enough.

My mum has been a resident for 7 years, and throughout this time I have seen many changes. This has undoubtedly been the best time I’ve felt totally satisfied with the management and staff. They genuinely care for my mum and know her so well, always ensuring her needs are met. The staff are caring to all residents and try their best to ensure everyone is cared for. Manager and deputy very approachable and listen to any concerns. It’s a very happy team who work well together, at least that is what I have witnessed. Staff always trying to include all residents in activities. Food is variable and of a high standard.

Since my mum moved to Queens Care Home, I have found it to be a positive experience. The staff are always pleasant towards residents and visitors, any medical issues seem to be dealt with immediately. I have always been informed via phone call when Mum requires a new medication, staff use effective communication skills to deliver quality person-centred care. The food looks top quality, varied daily menus, providing the sustenance our elderly population deserve. Top marks to you all working in Queens! One big family going above and beyond for all your residents.

Happy with care. Very clean, staff very good. Everyone very patient and understanding and helpful to visitors. Would recommend to anyone, always willing to discuss any problem that arises. Very grateful to everyone who took their time to settle my sister to fit in and to calm her down to help to make friends.

I have always found all my communications with staff and administration to be helpful, courteous and truthful. As a daughter living in England, this has been much appreciated. The carers are very patient, kind, thoughtful and respectful of my mother, seeing to her needs as quickly as they are able. They are gentle when using the hoist and always talk her through whatever they are doing to/with her. Queens is where my mother now lives and she has been made to feel welcome and safe.

My brother has been in Queens now for over 2 years and I can’t rate it highly enough. All staff members are kind and respectful. The care offered is person-centred and nothing is too much trouble. I’m so grateful to all the staff who have improved my brother's quality of life since being there. The managers are so helpful and very approachable. Our family will be forever in their debt for the care they have provided to my brother and the improvements they have made to his life, living with Parkinson’s. Thank you all.

We looked at quite a few care homes and Queens came out on top. My wife has been a resident there for a few months and this has shown our choice of Queens was the correct one. It is always clean and all the staff are exceptionally professional and caring. All the residents are treated with dignity and the staff know the needs of each resident. The food is varied and well-made. The location is excellent being right on the prom. There is a varied programme of activities all of which are thoroughly enjoyed by the residents. They and their families are also encouraged to personalise their own rooms. All the rooms are en suite and we have been told the en suites are to be upgraded this year. I visit most days and the standards are always maintained. My son and I would highly recommend the Queens. We know my wife is cared for in a safe and caring facility.

Stayed at the home for twelve nights. Could not ask for any more attention. Staff were brilliant, gave me all attention I needed and looked after me very well. Would use the home again and would use the home again if I was ready for going into a home, when the time comes.

We are pleased with the care she receives.

I would like to thank the management and staff at Queens for the care given to my wife during the time she was with them. They also made it easier for me to cope during this sad period in my life, so thank you all.