Queens Nursing Home, Prestwick, Ayrshire
Queens Nursing Home, Prestwick, Ayrshire
Queens Nursing Home, Prestwick, Ayrshire

Queens Care Home is a forty-nine bedroom facility, located in Prestwick, that offers both elderly care and specialised care occupancy from individuals suffering from dementia.

By combining the talents and experience of a wide range of health professionals, Queens Care Home looks to maintain appropriate care packages that are tailored to personal circumstance.

Residents have the choice of four lounges to socialise in, access to opticians and chiropody experts, as well as having their personal freedoms respected within the home itself and the surrounding community.

Group: Embrace

Person in charge: Linda Meston (Manager)

Local Authority / Social Services: South Ayrshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Mental Health Condition • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 35

Shared Rooms: 7

Rooms with ensuite WC: 32

Weekly Charges Guide: (These prices are only a guideline, please contact Queens Nursing Home to find out the exact price for your requirements.) Nursing Care Single £406 – £431 , Nursing Care Shared (per person) £386 – £411 (These prices are only a guideline, please contact Queens Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Inspectorate* Report on Queens Nursing Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Queens Nursing Home has a Review Score of 9.5 (9.529)

The Review Score of 9.5 (maximum of 10) for Queens Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Queens Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.529 for Queens Nursing Home is calculated as follows: ( (131 Excellents x 5) + (38 Goods x 4) + (10 Satisfactorys x 3) + (9 Poors x 2) + (1 Very Poors x 1) ) ÷ 189 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Queens Nursing Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 11 Reviews ÷ 9.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    3
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Queens Nursing Home?

  • Extremely LIKELY
    9
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Queens Nursing Home

  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

Mum is looked after very well.
We're very pleased.

How likely would you be to recommend Queens Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative has been in Queens Nursing Home for 4 years now. It has changed hands 3 times since she came in. Although the staff are caring and dedicated, I do feel the standards of care has gone down since my relative moved in there.

How likely would you be to recommend Queens Nursing Home? Unlikely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Love the Queens. Husband seems very settled. He always looks well cared for. The staff from the manager down are lovely caring and pleasant. Always helpful and understanding.

How likely would you be to recommend Queens Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my friend and have always been treated politely and friendly. I don't have much experience otherwise.

How likely would you be to recommend Queens Nursing Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Safety / Security: Good

Rooms: Satisfactory

My sister deals with all relevant matters regarding my mother's stay in the home. I can only state my satisfaction at the standard of care being given to my mother since she was admitted in Dec 2016.

How likely would you be to recommend Queens Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very warm and friendly staff. They are all very nice, spotless home.

How likely would you be to recommend Queens Nursing Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are great, the home is very friendly. The meals are very good, everyone very good and helpful to us. All round good.

How likely would you be to recommend Queens Nursing Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum is very settled, happy and well looked after by all the staff.

How likely would you be to recommend Queens Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Find all staff to be understanding, considerate, pleasant to residents family and friends.

How likely would you be to recommend Queens Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has lived in Embrace for 5 and a half years. She is always treated with dignity and respect. She has good relationships with care staff and can let them know of any issues. There have been a lot of staff changes, however, this has not affected the standard of care she receives. The home has undergone some decoration and new furniture, making and a lovely place for residents and every week there are activities which you can get involved in if you wish.

How likely would you be to recommend Queens Nursing Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very caring and dignified service. Helpful staff.

How likely would you be to recommend Queens Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The first thing you notice is that it doesn't smell like an old person's care home - it is super clean. The atmosphere is calm and homely, yet bright and cheerful. Most importantly, all the staff are caring and kind, cheerful and patient. The home is managed thoughtfully and sensibly, with an eye on improvement. Lots of activities, events and outings are increasingly put in place, which is obviously enjoyed and appreciated by the residents and is good stimulation for people like my Mum who has Alzheimer's. The home has been excellent at keeping in touch about Mum's health. I feel happy, relaxed, to leave Mum in their capable care. She likes the staff, enjoys the company and she would want me to add that the food is great!

How likely would you be to recommend Queens Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great improvement aesthetically over the past year. Looking good, family well cared for and happy. Deputy manager always helpful and understanding.

How likely would you be to recommend Queens Nursing Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My mother is treated as an individual, she is treated with humour, kindness and respect. Her wishes are taken into consideration in many ways. That she likes her coffee made from her own nespesso machine, that she needs assistance to clean her teeth with her electric toothbrush, that her perfume is an addition to her routine. She has been enabled to paint again after a long time of not feeling she could express herself. All the staff are friendly and appreciate her for the gracious lady she has always been.

How likely would you be to recommend Queens Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The bedrooms are always clean and fresh smelling as are the lounge areas. Staff and management are approachable and friendly. They keep the residents stimulated with many activities.

How likely would you be to recommend Queens Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was in the Queen's for about seven years was ok with the care she was getting at first then it started to decline as the years went on. Some of the staff are very good with the residents and there are others that don't put much into the level of care that should be given, so due to this I have moved my mother to another care home and would not recommend this home to anyone

How likely would you be to recommend Queens Nursing Home? Extremely Unlikely

Average Rating: 

 2.1 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Poor

Food & Drink: Poor

Staff: Satisfactory

Activities: Satisfactory

Management: Very Poor

Safety / Security: Poor

Rooms: Poor

Value for Money: Poor

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