






Sitting on the Prestwick Promenade, overlooking the beach, Queens is in a stunning location. The team provide residential, nursing, dementia and palliative care, as well as respite care breaks, which are ideal for family carers, who would like to plan a short break themselves.
The home is thriving with so much to do, from live music, therapy dog visits and cocktail making, to walks along the beach and pamper sessions,...
Care Provided by Queens Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from £1580, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
The price(s) shown are provided by the care home. Contact Queens Care Home for full pricing details and T&Cs.
Contact Queens Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- E-Louise Williams (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (29)
- Couples/Companion Rooms (7)
- Single Rooms with ensuite Wet Room (1)
Queens Care Home Reviews (53)
Queens Care Home has a Review Score of 9.6 (9.634) out of 10, based on 9 reviews in the last 2 years.
Over all time Queens Care Home has 53 reviews.
Thanks for everything you did to make mum feel welcomed and at ease.
Dad moved in a week ago after a nine-week stay in hospital following multiple strokes causing acute confusion and memory impairment. Visiting from London after Dad has been in Queens Care Home one week, I am now returning home happy and reassured. Honestly feel as if I’ve acquired a new family of sisters and brothers who are looking after my dad as if he is theirs. After such a short time with them, all the staff know him well as a person and could chat with me about Dad as if they’d known him years. Nothing is too much trouble. Dad is happy, eating well and stronger on his feet than he has been for months, most likely due to the excellent care and nutrition he is receiving. As a retired GP of 25 years, I have experienced many care homes over my years. Some are not great, many are good. Few are excellent. Queens has to be the most excellent I’ve come across and I can’t quite believe how lucky we have been that they had a vacancy just when we needed it.
The staff are friendly and efficient. The food is good, and the accommodation is adequate.
Thank you for your review for Queens Care Home - your kind words are so appreciated by our team! Best wishes.
My Dad became a resident at Queens Care Home Prestwick in July. Since this time, I have been extremely pleased to see the care and attention all the staff have given my father. All the staff have done everything they could to help him settle as quickly as possible.
Thank you for taking the time to review our home and for your kind words! It is lovely to hear how pleased you are with the care we provide at Queens and that your Dad is now settled with us. Best wishes, Fae.
Mum has been a resident of Queens for almost 6 months now. Her health, vitality and personality have improved greatly. The interactions with staff are always positive and mum has settled in very well.
The quality of care provided by the staff, for my aunt who has dementia, is exceptional. The patience, care and concern shown by everybody on the site is truly amazing.
Because of the pandemic I have not viewed the home, other than what I can see when I go to his room. I find staff very friendly and helpful. My husband is well cared for and stimulated.
The care and compassion my mother has received appear to be really good. My mum seems very happy and settled.
Always greeted with the friendliest of staff, even in these not so normal times. When unable to visit due to lockdown I knew dad was well looked after which helped me.
Found the facilities very satisfactory. Mealtimes are very enjoyable.
Thank you for your kind words, they are much appreciated.
My mother caught Covid and ticked all the boxes for not surviving it. But she pulled through with the care and attention from the Queens Care Home staff. They are friendly and attentive to my mum's needs. Wouldn't want her to be anywhere else - she certainly keeps the staff on their toes!
Thank you for your kind words about our team, it's wonderful to hear mum is doing well.
Garden visit during COVID-19.
When Mum developed signs of the COVID infection, staff acted quickly, kept her safe and gave us frequent health updates.
I feel I have been involved and well informed throughout her stay ay Queens.
Thank you for taking the time to review our home and for your kind words about our team - they will really appreciate it. Best wishes, Fae
The care and dedication of the staff at Queens Care Home is outstanding. They treat their patients like family members and not just a job. Both my parents had been there over five years until my father sadly passed away in January 2020. My mother's needs are all met.
The staff are always friendly and helpful. My mother in law quite likes it here. She came in for respite but will now be staying on. She likes the fact we can visit at any time and sit down to afternoon tea with the family. The bedroom is a little small but it is nice and clean.
Very happy with the care and general day to day activities and grateful for all that is being done.
Thank you for your kind words and for taking the time to review our home. I will be sure to pass this onto the manager and the team. Best wishes, Fae.
My father has been in Queens now for the past couple of years. All the staff are great with my father, there is just not enough of them. As a carer myself I can see the love and attention all the residents get. Keep up the good work.
Dear Louise, thank you for taking the time to review Queens and for your kind words about our staff. The home managers door is always open if you have any questions. Best wishes, Fae.
We're very pleased.
My relative has been in Queens Nursing Home for 4 years now. It has changed hands 3 times since she came in. Although the staff are caring and dedicated, I do feel the standards of care has gone down since my relative moved in there.
Love the Queens. Husband seems very settled. He always looks well cared for. The staff from the manager down are lovely caring and pleasant. Always helpful and understanding.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 14 January 2026- How well do we support people's wellbeing?Very Good
(5)
- How good is our leadership?Good
(4)
- How good is our staff team?Very Good
(5)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 24 Sep 2024
When Ann first moved into our care home in Prestwick, she hadn’t imagined life could still be so fulfilling. Fast forward a year and she’s been day-time clubbing, enjoyed a...
There are no upcoming events for Queens Care Home.
Awards / Recognitions (10)
- 21 Jul 2026Recipient: Sanctuary Care Ltd
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Queens Care Home.
Meet the Team (1)

of supporting individuals with a wide range of needs, including learning
disabilities, neurodivergence, acute mental health conditions and cognitive
impairments.
I am passionate about giving all our residents the best quality of life they can have in our home and ensuring they are all treated with respect and dignity, delivering truly person-centred care, ensuring every individual receives support tailored to their unique needs.
My focus is to get our home engaged with our local community which will support healthy well-being and inclusion.
At Queens, we are committed to enriching lives—not only by providing the
highest quality of care but also by creating meaningful experiences for our
residents. Through engaging activities and wellbeing programmes, we strive to
make our home a warm, vibrant, and nurturing place to live.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queens Care Home to verify any information. View our terms and conditions. Queens Care Home has an Enhanced Service -more info.