






Sitting on the Prestwick Promenade, overlooking the beach, Queens is in a stunning location. The team provide residential, nursing, dementia and palliative care, as well as respite care breaks, which are ideal for family carers, who would like to plan a short break themselves.
The home is thriving with so much to do, from live music, therapy dog visits and cocktail making, to walks along the beach and pamper sessions,...
Care Provided by Queens Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from £1580, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
The price(s) shown are provided by the care home. Contact Queens Care Home for full pricing details and T&Cs.
Contact Queens Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- E-Louise Williams (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (29)
- Couples/Companion Rooms (7)
- Single Rooms with ensuite Wet Room (1)
Queens Care Home Reviews (53)
Queens Care Home has a Review Score of 9.6 (9.634) out of 10, based on 9 reviews in the last 2 years.
Over all time Queens Care Home has 53 reviews.
I visit my friend and have always been treated politely and friendly. I don't have much experience otherwise.
My sister deals with all relevant matters regarding my mother's stay in the home. I can only state my satisfaction at the standard of care being given to my mother since she was admitted in Dec 2016.
Very warm and friendly staff. They are all very nice, spotless home.
Find all staff to be understanding, considerate, pleasant to residents family and friends.
My mum is very settled, happy and well looked after by all the staff.
Staff are great, the home is very friendly. The meals are very good, everyone very good and helpful to us. All round good.
My mum has lived in Embrace for 5 and a half years. She is always treated with dignity and respect. She has good relationships with care staff and can let them know of any issues. There have been a lot of staff changes, however, this has not affected the standard of care she receives. The home has undergone some decoration and new furniture, making and a lovely place for residents and every week there are activities which you can get involved in if you wish.
Very caring and dignified service. Helpful staff.
The first thing you notice is that it doesn't smell like an old person's care home - it is super clean. The atmosphere is calm and homely, yet bright and cheerful. Most importantly, all the staff are caring and kind, cheerful and patient. The home is managed thoughtfully and sensibly, with an eye on improvement. Lots of activities, events and outings are increasingly put in place, which is obviously enjoyed and appreciated by the residents and is good stimulation for people like my Mum who has Alzheimer's. The home has been excellent at keeping in touch about Mum's health. I feel happy, relaxed, to leave Mum in their capable care. She likes the staff, enjoys the company and she would want me to add that the food is great!
My mother is treated as an individual, she is treated with humour, kindness and respect. Her wishes are taken into consideration in many ways. That she likes her coffee made from her own nespesso machine, that she needs assistance to clean her teeth with her electric toothbrush, that her perfume is an addition to her routine. She has been enabled to paint again after a long time of not feeling she could express herself. All the staff are friendly and appreciate her for the gracious lady she has always been.
Great improvement aesthetically over the past year. Looking good, family well cared for and happy. Deputy manager always helpful and understanding.
The bedrooms are always clean and fresh smelling as are the lounge areas. Staff and management are approachable and friendly. They keep the residents stimulated with many activities.
My mother was in the Queen's for about seven years was ok with the care she was getting at first then it started to decline as the years went on. Some of the staff are very good with the residents and there are others that don't put much into the level of care that should be given, so due to this I have moved my mother to another care home and would not recommend this home to anyone
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 14 January 2026- How well do we support people's wellbeing?Very Good
(5)
- How good is our leadership?Good
(4)
- How good is our staff team?Very Good
(5)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 24 Sep 2024
When Ann first moved into our care home in Prestwick, she hadn’t imagined life could still be so fulfilling. Fast forward a year and she’s been day-time clubbing, enjoyed a...
There are no upcoming events for Queens Care Home.
Awards / Recognitions (10)
- 21 Jul 2026Recipient: Sanctuary Care Ltd
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Queens Care Home.
Meet the Team (1)

of supporting individuals with a wide range of needs, including learning
disabilities, neurodivergence, acute mental health conditions and cognitive
impairments.
I am passionate about giving all our residents the best quality of life they can have in our home and ensuring they are all treated with respect and dignity, delivering truly person-centred care, ensuring every individual receives support tailored to their unique needs.
My focus is to get our home engaged with our local community which will support healthy well-being and inclusion.
At Queens, we are committed to enriching lives—not only by providing the
highest quality of care but also by creating meaningful experiences for our
residents. Through engaging activities and wellbeing programmes, we strive to
make our home a warm, vibrant, and nurturing place to live.
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