Catmoor House Care Home

My mother-in-law has been in the care home for 15 months - we have found the staff to be very good and friendly. The well being team do an excellent job with the residents. We have found management and nursing care very easy to deal with my mother-in-law complains about the food but as she is on a pureed diet it can be difficult.

Since my mother became a resident at Catmoor I feel she is in very safe hands. She is treated with dignity, care, and friendliness at all times. She enjoys the food and is kept hydrated with lots of drinks. She is always clean and tidy. She enjoys the activities. She is always treated kindly and with respect. I am very happy with her ongoing care,

Mum has been in Catmoor for several months now and is being very well cared for. She is quite reserved but is encouraged to join in the activities and enjoys them when she takes part. Staff are all very friendly, caring and also welcoming to visitors.

In general the service and care provided is very good. Staff turnover has slowed which helps grow personal relationships which in turn allows for effective communications to resolve any concerns should they arise. This works well and helps us (care staff and family) fix any concerns together.

Mum been here a few years now, overall care not too bad but recently care for personal belongings lacking. Mum's hearing and teeth lost - Mum is imobile. Also 3 pairs of trousers torn at waistband, Mum has to be dressed so care or rough handling when dressing must be cause.

In my experience, Catmoor is very good. Staff are efficient, friendly and very caring. My friend doesn't always want to get out of bed in the morning, or go to the dining room for meals. Personally, I think it would be better if she were encouraged to do so. She loves going out in the minibus, and that gives her stimulation. Overall, I think you all do a great job. Well done.

I am more than happy with my mother's care and confident to be leaving her to be well supported with all her needs.

My mother in law was admitted to Catmoor House Care Home for palliative care, following a diagnosis of cancer. All of the staff showed her (and us) kindness and compassion. As a local health care professional, I had high expectations of care, and the staff exceeded these. When my mother in law's appetite was poor, kitchen staff made her alternative snacks. In her final days, staff were amazing in all of their dealings with us as a family.

Mum has been at Catmoor House for over a year. She always speaks highly of the staff, who are very caring and can't do enough for her. She particularly enjoys the activities, especially the trips in the minibus. She was recently involved in choosing plants for the garden, which made her feel valued. Management are always available to discuss any issues we have, which are readily addressed. The atmosphere is relaxed, caring, and most importantly fun.

We have visited regularly since May 2023 and find the staff to be most caring, accommodating, and understanding. If help is required someone comes immediately. The manager is always visible and is very friendly ad approachable. We are always offered a cup of tea which is lovely. The trips in the minibus are very good with residents looking very happy in the photos. There is always something going on, good concerts and activities and the staff love to encourage everyone to have a good time.

The manager was an integral part of helping us get here, and for that, we are eternally grateful! She has thrived here and is well cared for and her diabetes is closely monitored.

Very happy with the care and support my father-in-law receives at Catmoor House. The staff are helpful and considerate with him and also with us the family. The room looks onto the garden with its own patio. There is also the family room are very nice and comfortable. After viewing all other nursing homes in the area Catmoor was definitely number one.

I would recommend this care home to any family.

My Mother-in-law was taken into care in September 2022. The standard of nursing care was outstanding and all her needs were met. The care home always had a vibrant and happy atmosphere, with all staff always going above and beyond to make her happy and making sure family were kept well up to date with her care. Management was always on hand to be asked any questions and were very pleasant. Everything at Catmoor ticked all the right boxes with us and we could have not asked for any more. Sadly she passed in June and the staff were excellent in her last few days.

I walked in the door to view nearly 2 years ago and knew straight away this was a happy welcoming home and that my Mother-in-law would be happy and well looked after. The staff are amazing, nothing is too much bother for them, and the well-being team takes to get to know what Mother-in-law liked and disliked. The manager and deputy are very approachable and understanding, nothing is a problem.

Just such a loving, caring environment to go into.

I have nothing but praise for all the staff at Catmoor. My dad receives 5-star care even when he's having an off day nothing is too much trouble for the Team. He is always clean and tidy and room is always spotless when I pop in. He is taken on little trips out which he enjoys.

I enjoyed being in the garden today and seeing the garden from the window in my room.

I personally have an absolutely brilliant relationship with most members of the staff.

Like my room, food is really good, staff are excellent.