Louisville Nursing Home

Glen Road, (entrance via Shaws Road), Belfast BT11 8BU

Louisville Nursing Home, Belfast, County Antrim
Louisville Nursing Home, Belfast, County Antrim
Louisville Nursing Home, Belfast, County Antrim

Louisville Nursing home was established in the early 1990s and provides two-storey single accommodation for older people who require nursing care.

The home provides care for older people living with a range of health conditions and nursing needs and has a team of skilled and experienced staff who strive to provide a welcoming, caring and friendly environment for all residents and visitors to the home.

Palliative care can be provided to those who require it and the home has access to its own GP.

Louisville Nursing Home provides residents with access to passenger lifts and stairs for easy access around the home and provides full dining facilities and spacious lounge areas for socialising and relaxing. The home offers Wi-Fi and has a varied activities and entertainment programme for residents to enjoy.

The home is ideally situated for public transport systems and is close to local shops and amenities.

Group: Clontara Group

Person in charge: Geetha Rajappan (Nursing Manager)

Local Authority / Social Services: Belfast Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 40

Shared Rooms: 4

Latest The Regulation and Quality Improvement Authority* Report on Louisville Nursing Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Louisville Nursing Home has a Review Score of 9.5 (9.473)

The Review Score of 9.5 (maximum of 10) for Louisville Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Louisville Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.473 for Louisville Nursing Home is calculated as follows: ( (108 Excellents x 5) + (43 Goods x 4) + (8 Satisfactorys x 3) + (10 Poors x 2) ) ÷ 169 Ratings = 4.473

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Louisville Nursing Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 13 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Louisville Nursing Home?

  • Extremely LIKELY
    9
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Louisville Nursing Home

  • Brother of Resident/Service User
    3
  • Daughter of Resident/Service User
    3
  • Sister of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • more

Great staff.

How likely would you be to recommend Louisville Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Barry Murphy, Manager at Louisville Nursing Home responded to this review on 13 Oct 2017:

Thank you for taking the time to review the Home. The team in Louisville go above and beyond for the residents and it's great to hear how pleased you are with the care, support and standards of the Home. Thank you once again for your feedback.

My Granda stayed here for just under 2 weeks. This place needs to be updated badly, between carpets that are frayed and older than me to my granda's bed having no duvet cover on it, just a sheet, one pillow which should have been binned. You could feel every bar on the bed. Others people's clothes were put on him including a females vest. When I was visiting every day the residents were asking to use the toilet etc and were being ignored by some of the staff. I definitely think this place needs more comfortable surroundings for these elderly people. You are able to access the building by turning the lock on the front door. I think this should be more secure. I can't comment on the food.

How likely would you be to recommend Louisville Nursing Home? Unlikely

Average Rating: 

 2.2 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Poor

Management: Satisfactory

Safety / Security: Poor

Rooms: Poor

Value for Money: Poor

Barry Murphy, Manager at Louisville Nursing Home responded to this review on 05 Oct 2017:

I can assure you that every effort is made by our experienced and dedicated staff to ensure the comfort, safety and well-being of our residents. Any issues brought to our attention will always be dealt with in a positive and prompt manner.
Thank you for taking the time to provide your feedback and the points highlighted by you will be shared with our team.

I have no issues regarding this home.

Mum is well cared for. She's settled in well and gets on with the staff.

How likely would you be to recommend Louisville Nursing Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Barry Murphy, Manager at Louisville Nursing Home responded to this review on 15 Sep 2017:

Many thanks for your review. Your feedback is much appreciated and we are pleased that your mother is well settled in the home.

I think the service in Louisville is brilliant. The staff, management are very friendly and very helpful. They are very friendly to me and they looked after and cared for my brother for many years for which I am very thankful and grateful.

How likely would you be to recommend Louisville Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Barry Murphy, Manager at Louisville Nursing Home responded to this review on 05 Oct 2017:

Many thanks for your review. We greatly appreciate your acknowledgements of the care and support provided to your brother.

I find premises very easy to find very clean and comfortable for residents. Staff are always helpful and happy.
If I had to go into a residential home I would have no hesitations going into Louisville Nursing Home.

How likely would you be to recommend Louisville Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience with the nursing home is very good. I don't have any complaint whatsoever.

How likely would you be to recommend Louisville Nursing Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found Louisville Nursing Home to be a well established well-organised and welcoming place. The entrance hall is adequate, the room where my sister resides is large and comfortable with good ventilation, two large windows, well heated and obviously hygienically well cleaned. The surrounding corridors, dining room, several communal rooms and toilets are well looked after.
The most important element of this home to satisfy my sister and I is that the kindness, humour and diligence of the staff is of a high order. The nursing she receives is to a high professional standard.

How likely would you be to recommend Louisville Nursing Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Barry Murphy, Manager at Louisville Nursing Home responded to this review on 19 Sep 2017:

Thank you for your review. We are delighted that our focus in providing quality care in a welcoming environment is apparent. Most importantly, we are pleased that your sister is receiving the care that she deserves and to your satisfaction.

Kind regards

I find the staff and facilities provided are up to a very high standard in fact excellent. I have no complaints about anything.

How likely would you be to recommend Louisville Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Residents all seem to be happy and well presented. Staff are very attentive to needs of residents. Food looks nutritious and well presented. Rooms are clean and tidy. Updates on my brother are regular and I am always kept well informed of his needs and requirements.

How likely would you be to recommend Louisville Nursing Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Barry Murphy, Manager at Louisville Nursing Home responded to this review on 03 Aug 2017:

Many thanks for your review. We are delighted that you are satisfied with the care provided to your brother. I will inform the team of your comments. Your feedback is very much appreciated.
Regards,
Barry Murphy.

My aunt is very well looked after in Louisville.

How likely would you be to recommend Louisville Nursing Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Barry Murphy, Manager at Louisville Nursing Home responded to this review on 08 May 2017:

We're delighted to hear that your Aunt is being well looked after in Louisville and very much appreciate you taking the time in providing invaluable feedback regarding the Home, staff and the care provided.

Kind regards

Owners and staff at Louisville Nursing Home are very hands on, attentive, efficient, caring and friendly. The care my father has received in this home is excellent.
We are so relieved and thankful to all at Louisville for what they do for him and for putting out minds at ease.
We would highly recommend.

How likely would you be to recommend Louisville Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Barry Murphy, Manager at Louisville Nursing Home responded to this review on 16 Jan 2017:

Many thanks for taking the time to review the care, experience and services at Louisville. The team will be delighted that you have given such positive feedback and will take great satisfaction from knowing that their hard work and friendly demeanour makes such a difference. Kind regards.

We have been attending relatives in Louisville nursing home for the past twenty years. In that time we have found the staff to be very kind and considerate. We have never had any complaints or problems in that time.
In conclusion, I would recommend this nursing home and all staff to anyone considering using it.

How likely would you be to recommend Louisville Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Barry Murphy, Manager at Louisville Nursing Home responded to this review on 10 Jan 2017:

Thank-you for your review.

We are delighted that having visited the Home for many years that throughout that time you have found the staff to be very kind and considerate.

I couldn't complain. The staff are great and we get on very well. They are ready to help with anything I ask. They are all very good and so pleasant when speaking on the phone. What else can I say? I've absolutely no complaints.

How likely would you be to recommend Louisville Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Barry Murphy, Manager at Louisville Nursing Home responded to this review on 06 Jan 2017:

Many thanks for your feedback. It's our aim to provide quality care in a welcoming environment and we are pleased that you rate our staff members and their level of assistance in Louisville as excellent.

As the sister of a resident I have to say I find my brother's care excellent, he is treated with dignity by all the staff, standard of care is excellent, support- food and drinks were given when asked for also at meal times. Staff pop in and see him when passing room, they involve him in everything. Management are also on the ball they phone me for anything he needs or they think he may need (i.e doctor or if he wants me to call) They are very supportive towards my brother and my family. I would recommend Louisville Nursing Home if I was asked by someone. I would like to take this chance to thank the management and staff for their care of all my brother's needs. Thank you all.

How likely would you be to recommend Louisville Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Barry Murphy, Manager at Louisville Nursing Home responded to this review on 23 Dec 2016:

Many thanks for your review. We are delighted that you are happy with the staff, facilities and care provided in Louisville.

Sent my Grandmother here, loved the care and facilities it had to offer. With your daily activities such as movies, music fun days and daily church services - it was a hit!

Thank you for absolutely everything, you kept my grandmother happy plus anytime I called in you could not have been nicer.

This was my first time ever being in a nursing home and you made me feel so welcome!

How likely would you be to recommend Louisville Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

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Care Home Idol 2016

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