Carnalea Care Home

20 Crawfordsburn Road, Bangor BT19 1BE
Review Us
Top 20 carehome certificate
9.7 65 Reviews
  • Carnalea Care Home, Bangor
Carnalea Care Home in Bangor is situated in an ideal location looking over a golf course, close to Bangor's beaches and within easy reach of the town centre.

The care at Carnalea is tailored to each person living here - whether that individual needs occasional support in everyday tasks or full time help. The home also offers respite care which is helpful for families who are planning holidays.

Life before moving into a care home is essential to the team at Carnalea so they find out everything they need to know prior to residents moving in so that everything is as familiar as it can be once they arrive.
Show Carnalea Care Home on the Map

Care Provided by Carnalea Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Contact Carnalea Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Carnalea Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Josette Fernandez (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1998

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (3)

Carnalea Care Home Reviews (65)

9.7

Carnalea Care Home has a Review Score of 9.7 (9.729) out of 10, based on 30 reviews in the last 2 years.
Over all time Carnalea Care Home has 65 reviews.

Overall Experience
  • 54
  • 11
  • 0
  • 0
  • 0
Date Published
  • 65
  • 7
  • 12
  • 30
  • 35
Reviewer Connection to Carnalea Care Home
  • 24
  • 16
  • 6
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 1-20
Review from Janice E (Daughter of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I honestly couldn't recommend Carnalea enough. The staff are so helpful and friendly. My mum has been here a few months and her care has been consistently good. It is like a home from home and has given us, as family such peace of mind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John R (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother moved into Carnalea Care Home her quality of life has increased immeasurably. She has put on weight, is clean and her every need is attended to, she looks better than she has in a long time. She sees a doctor when needed, has weekly hair appointments, chiropody appointments and any other
appointments are arranged when required. The staff are attentive, patient and caring with my mother and she is safe in their care. The staff are always attentive to my concerns, polite and informative and treat myself and my family with kindness and respect. Carnalea has changed my life, I no longer worry about her safety, I know she is well looked after and all her needs met. I have peace of mind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Daughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff friendly, welcoming & informative.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H R (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived here for 9 months now and in that time both my brother and myself are most satisfied with the care, comfort and dignity she has received. The nursing staff are all excellent, kind & caring. Head of carers also excellent. Always have time to answer questions or concerns.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gary T (Son of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support for dad has been excellent. The staff are very friendly and helpful, showing dad patience and respect in all they do for him. They have certainly helped our family with any queries and kept us well informed at all stages of dads care. A great service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Connor M (Son of Resident) published on 25 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has now been a resident at Carnalea Care Home for the past three years and in my opinion has had excellent care during this time. Family members visit daily and are always very happy with how comfortable and content dad is and how attentive all the staff are to his needs. Staff are knowledgeable
and understanding of dads condition and always very approachable when answering any questions. I have recommended this home to other families looking for similar care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill E (Daughter of Resident) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't be happier with the care and support my mother is given here, all the staff are very friendly and caring, I could not fault anything. I feel very content that my mother is here, and she is very happy. My aunt lived here for 9 years until she died. That's why my mum chose here as she knew
how attentive the staff were. I know my mum is safe here and all her needs are taken care of.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon M (Daughter of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad moved from his own home with me providing most of his care to Carnalea Care Home on 10 January 2025. Staff are welcoming and provide a high level of care. All the staff are pleasant and the home is well run. My dad's dementia is progressively getting worse and the home is managing the challenging
aspects of his behaviour sensitively and keep me informed of any incidents. Overall it is a relief to know my dad is well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C R (Daughter of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has received first-class care from the day he came to Carnalea Care Home. Through the final stages of his life we, as a family have experienced nothing but love, support and kindness from all the staff. He has been made so comfortable with the medication he received and right until his final
days, he has been allowed dignity through the daily care of the staff keeping him clean and well looked after. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Erin T (Daughter of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carnlea Care Home is a home full of love. 5 stars simply don't do it justice. The standard and quality of care our father has received has been outstanding. From the moment he arrived 2 weeks ago, he has been treated with dignity, compassion and respect by each and every staff member. Nothing is too
much trouble.
There are not enough words to express the depth of our gratitude. Our entire family has been welcomed and every morning we are greeted with a smile and a hug. The staff always have time for us, answering our questions with honesty and compassion.
My dad is now in end of life care and the staff are doing everything they can to keep him comfortable. We have total faith in their care and know he will end this life chapter in a home full of love, compassion and care.
We cannot thank you enough for helping make this one of the most profound and peaceful experiences, particularly for our mum who has been by his side almost constantly. You are all angels.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D T (Grandson of Resident) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank you all enough for the care you was have been providing to my granddad - every single person at Carnalea Care Home has been beyond friendly, welcoming, caring and attentive to my granddad and our family. Possibly the most beautiful, clean and peaceful care home I've ever been in. Simple
things like making sure he is washed, changed and shaved every day, coming in regularly to check up on him, offering teas and coffees to everyone, gentle and clear communication to us throughout. I am so grateful to know he is being looked after so wonderfully in his final few days. As a family, we could not ask for anything more.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanna T (Daughter of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful caring staff who always treat my dad with kindness and compassion. Communication is great and senior staff always speak to me when I visit to tell about how dad is doing. For the first time in a while, I feel dad is receiving the care he needs.
Reply from Natalie Moffett, Administrator at Carnalea Care Home
So nice to hear your dad is happy here. Thank you for your lovely review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L O (Daughter of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Superb - from day one our mother has been treated with dignity and respect. Staff are the epitome of professional. Supportive and caring not only to our mum but to us as a family. We have full peace of mind that our mum is in the best care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C H (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is in the Sunshine Unit at Carnalea Care Home. I cannot speak highly enough of the care she has received. The staff are warm and friendly and are excellent at their job. There is a lovely atmosphere. Residents are encouraged to go for daily walks with a carer or family member and there is a nice
garden area for them to sit in too. The food is of a very high standard. Each resident has a key worker and results of medical tests are relayed to me frequently. Staff will often ring me with the latest results and to discuss Mum's care needs. I visit twice a week, but live far away, so this is a great comfort. There are regular activities and Mum loves going upstairs in the lift to get her hair done. She is happy and settled, and the home is immaculate. Thank you to all the staff for taking such good care of my precious Mum.
Reply from Natalie Moffett, Administrator at Carnalea Care Home
Hi, Thank you so much for your kind review. We love having your mum here as one of the family at Carnalea.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A S (Niece of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am more than satisfied with the care my uncle receives at Carnalea. He is treated with respect and dignity and is supported in all aspects of daily living. I have only positive feedback regarding the staff involved in his care. His behaviour can be challenging at times and staff has come to understand
and handle these behaviours in an understanding and caring manner. He is very happy at Carnalea and appreciates the care he receives and has made it his home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Daughter of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are delighted with the excellent standard of care in Carnalea for our mum. What a caring environment, supporting not only Mum but us too as a family. 5 star care. Staff are responsive to the changing needs of residents, keep in touch with family, and keep family informed. We are assured that Mum
is receiving all the care and support she needs at Carnalea.
Reply from Natalie Moffett, Administrator at Carnalea Care Home
Thank you so much for your kind review! Always great to hear that our staff are meeting the needs of your loved ones.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P T (Nephew of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting Carnalea Care Home to see my uncle for almost 1 year now both upstairs and downstairs. In this time the staff have been very friendly and kept me informed about my uncle. The staff has also taken very good care of my uncle's needs. The home is also kept very clean and tidy. A variety
of activities are provided every day for the residents to partake in.
Reply from Natalie Moffett, Administrator at Carnalea Care Home
That's great to hear that you are happy with your uncle's care! Thanks so much for your review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patrick O (Son of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything has been first class. A very difficult process made easy by a very professional caring and involved staff.
Reply from Natalie Moffett, Administrator at Carnalea Care Home
Thank you so much for your kind review! We're so glad you feel this way about the home!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H K (Niece of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I personally cannot thank the nursing and their support staff enough for their care, thoughtfulness, kindness, and diligence in the excellent care of my late husband's aunt. The nursing home feels like home not only to the residents but also visitors who are treated with kindness. The residents, like
my Auntie-in-law, are treated with care, respect, and dignity. Their every need is met and I am extremely happy for her to be a resident here in Carnalea.
Reply from Natalie Moffett, Administrator at Carnalea Care Home
Thank you for your kind words! We appreciate your feedback and are so happy you are happy with her care!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jenny B (Daughter of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is a home of excellence. The staff are friendly and always treat residents with care ensuring dignity and respect at all times. Of particular note is the standard of nursing care - second to none and of an excellent standard - yet at the same time loving and caring.
Reply from Natalie Moffett, Administrator at Carnalea Care Home
Thank you so much for your feedback! We're so glad you've found everything so positive within the home!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Carnalea Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Carnalea Care Home is calculated as follows: ( (270 Excellents x 5) + (72 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 354 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Carnalea Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Carnalea Care Home

What types of Care is Carnalea Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Carnalea Care Home have?

There are 67 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Carnalea Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Carnalea Care Home to the centre of Bangor?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carnalea Care Home to verify any information. View our terms and conditions. Carnalea Care Home has an Enhanced Service - more info.