Carnalea Care Home

20-30 Crawfordsburn Road, Bangor BT19 1BE

Carnalea Care Home in Bangor is situated in an ideal location looking over a golf course, close to Bangor's beaches and within easy reach of the town centre.

The care at Carnalea is tailored to each person living here - whether that individual needs occasional support in everyday tasks or full time help. The home also offers respite care which is helpful for families who are planning holidays.

Life before moving into a care home is essential to the team at Carnalea so they find out everything they need to know prior to residents moving in so that everything is as familiar as it can be once they arrive.

Group: Four Seasons Health Care

Person in charge: Josette Fernandez (Home Manager)

Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 73 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 67

Shared Rooms: 3

Rooms with ensuite WC: 16

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Carnalea Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 9.3 (maximum of 10) for Carnalea Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Carnalea Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.734 for Carnalea Care Home is calculated as follows: ( (70 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.548 Points relating to the number of positive Reviews for Carnalea Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.6 positive Reviews (73 registered maximum number of service users ÷ 5). 8 Reviews ÷ 14.6 Target = 0.548

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Carnalea Care Home has a Review Score of 9.3 (9.282) from 8 Reviews


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carnalea Care Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Carnalea Care Home

  • Daughter-in-law of Resident/Service User
    2
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Respite Resident/Service User
    1
  • more

In the period of time my husband has been here, I find he is treated with the utmost care and respect. His room is spotless and nothing is too much trouble for staff for his welfare and family are treated the same.
I would not have him anywhere else.
I can't thanks everyone enough for their care of him.

How likely would you be to recommend Carnalea Care Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Carnalea Care Home responded to this review on 23 May 2018:

Thank you, Lilah, for your comments about your recent experience at Carnalea Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My mother-in-law has been in Carnalea Care Home for just over 4 weeks now. The staff have been extremely good to her who is extremely unwell. We could not have picked a nicer environment for her to be cared for at this stage of her terminal illness. I would highly recommend Carnalea Care Home to anyone looking for a loving caring environment for their elderly loved one.

How likely would you be to recommend Carnalea Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Carnalea Care Home responded to this review on 15 Mar 2018:

Thank you, Sasha, for your feedback following your recent visit to Carnalea Care Home. We really appreciate you taking the time to let us know how we are doing and that you have been so pleased with the quality of our care. Your praise and kind comments about our team mean a lot to us. We look forward to seeing you again soon. Have a wonderful day.

Lovely plan. Staff are extremely friendly and personable. We are so very happy that our relative is resident here. The treatment of the residents is extremely good. We have a great rapport with all members who go out of their way to be helpful.

How likely would you be to recommend Carnalea Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Carnalea Care Home responded to this review on 15 Mar 2018:

Thank you, Maureen, for sharing your recent experience of Carnalea Care Home. We are happy to hear it has been so positive. Our number one priority is the care and well being of every resident, so it is rewarding to learn you have been so pleased with the quality of our care. We look forward to your next visit. Take care.

During the duration of my husband's residency in Carnalea Care Home (5 and a half years) both in the Featherstone Wing and the nursing dept, I found the home to be very clean and the staff to be very friendly, kind and supportive. The care given to my husband was excellent and the nursing staff were very attentive and very quick in requesting a doctor or ambulance if required and also very good at keeping you informed if anything was wrong. I think they all do an excellent job and I would recommend this care home to anyone.

How likely would you be to recommend Carnalea Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Carnalea Care Home responded to this review on 28 Feb 2018:

Thank you for your comments about your recent experience at Carnalea Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care and that you found our staff to be so supportive during your experience here. We appreciate you taking the time to provide this wonderful feedback and we would like to thank you once again for the recommendation. Have an amazing day!

I found that the care and support my brother, at a very difficult time of his life, was given by all the staff he came into contact with, especially the staff nurses, who provided all of his medical needs were excellent.
My brother was peg fed and needed constant medical care provided by the staff nurses who advised me with updates on his care especially when he needed urgent hospitalisation. I was very satisfied with Carnalea Care Home and the care it provided.

How likely would you be to recommend Carnalea Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Carnalea Care Home responded to this review on 20 Feb 2018:

Thank you, Robert, for your comments about your recent experience at Carnalea Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

No complaints.

How likely would you be to recommend Carnalea Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Carnalea Care Home responded to this review on 25 Jan 2018:

Thank you, Joan, for your feedback about your experience at Carnalea Care Home. We are pleased to hear it has been so positive! If there is anything more we can do please do not hesitate in letting us know. Have a fantastic day!

I found all the staff to be very friendly and helpful during my stay in their care. I could not recommend them highly enough.

How likely would you be to recommend Carnalea Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Carnalea Care Home responded to this review on 25 Jan 2018:

Thank you, Denis, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Carnalea Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I was only there for a week of respite and I had a very good experience. The staff were very helpful and friendly, and the best compliment I can make is that if I needed to go into a home on a permanent basis, I would have no hesitation in entering this home.

How likely would you be to recommend Carnalea Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Carnalea Care Home responded to this review on 25 Jan 2018:

Thank you for your comments about your recent experience at Carnalea Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We're happy you found our staff to be so supportive during your stay. Your kind words about the team really means a lot to us. Thank you once again for such wonderful feedback. Take care.

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