Carnalea Care Home

I would highly recommend Carnalea to anyone who is in the process of sourcing a care home for a relative

I highly recommend this home. The care my uncle got was amazing, the work that the staff provided was so professional and caring . The home itself is spotless and has beautiful gardens. The food was so good and whatever you wanted they made it, which my uncle loved, with endless cups of tea coffee. I would like to thank all the staff for his care and also how supportive they were with myself and family on the day that he past. He was in the best hands ever.

My granny moved into Carnalea last September. She & the whole family have been delighted with this move. We have seen her improve in mood, and just looks much happier. The staff are all compassionate, caring and display a real sense of care and affection for their residents. Granny enjoys the food, the company and speaks highly of the staff. She particularly enjoyed Sasha the dog visiting. Her room is always kept clean and it is great being able to make it her own. We have no complaints and are very happy with Carnalea.

I visited my relative over a week. They said they were very happy with the overal support and are provided. I seen first hand the friendliness and professionalism of staff, always eager to help.

Delighted with care my mum receives in Carnalea Care Home. She has a lovely room which is cleaned daily. Staff are very attentive and caring. No issues at all.

The care and support given to my mum by the staff at Carnalea Care Home has been exemplary. They have always treated her with dignity and respect and provided person-centred care. As a family, we have always found the staff to be caring, friendly and professional in all dealings with them. Nothing is too much trouble for them, and they always strive to go above and beyond in any requests. The care home itself is always immaculately clean and well presented.

This care home is second to none. My Mum received the dignity and respect she so deserved every single day she was there. I was always kept up to date with any test results or alerted to any concerns they may have had and I always felt we could ask them questions at any time. The support and compassion we received at the very end was amazing and I cannot emphasise how much I would recommend this care home. ALL staff members were outstanding and I will be eternally grateful for the kindness and care they gave to my precious Mum.

I honestly couldn't recommend Carnalea enough. The staff are so helpful and friendly. My mum has been here a few months and her care has been consistently good. It is like a home from home and has given us, as family such peace of mind.

Since my mother moved into Carnalea Care Home her quality of life has increased immeasurably. She has put on weight, is clean and her every need is attended to, she looks better than she has in a long time. She sees a doctor when needed, has weekly hair appointments, chiropody appointments and any other appointments are arranged when required. The staff are attentive, patient and caring with my mother and she is safe in their care. The staff are always attentive to my concerns, polite and informative and treat myself and my family with kindness and respect. Carnalea has changed my life, I no longer worry about her safety, I know she is well looked after and all her needs met. I have peace of mind.

All staff friendly, welcoming & informative.

The care and support for dad has been excellent. The staff are very friendly and helpful, showing dad patience and respect in all they do for him. They have certainly helped our family with any queries and kept us well informed at all stages of dads care. A great service.

My dad has now been a resident at Carnalea Care Home for the past three years and in my opinion has had excellent care during this time. Family members visit daily and are always very happy with how comfortable and content dad is and how attentive all the staff are to his needs. Staff are knowledgeable and understanding of dads condition and always very approachable when answering any questions. I have recommended this home to other families looking for similar care.

I couldn't be happier with the care and support my mother is given here, all the staff are very friendly and caring, I could not fault anything. I feel very content that my mother is here, and she is very happy. My aunt lived here for 9 years until she died. That's why my mum chose here as she knew how attentive the staff were. I know my mum is safe here and all her needs are taken care of.

My dad moved from his own home with me providing most of his care to Carnalea Care Home on 10 January 2025. Staff are welcoming and provide a high level of care. All the staff are pleasant and the home is well run. My dad's dementia is progressively getting worse and the home is managing the challenging aspects of his behaviour sensitively and keep me informed of any incidents. Overall it is a relief to know my dad is well cared for.

My Dad has received first-class care from the day he came to Carnalea Care Home. Through the final stages of his life we, as a family have experienced nothing but love, support and kindness from all the staff. He has been made so comfortable with the medication he received and right until his final days, he has been allowed dignity through the daily care of the staff keeping him clean and well looked after. Thank you.

We cannot thank you enough for helping make this one of the most profound and peaceful experiences, particularly for our mum who has been by his side almost constantly. You are all angels.

I cannot thank you all enough for the care you was have been providing to my granddad - every single person at Carnalea Care Home has been beyond friendly, welcoming, caring and attentive to my granddad and our family. Possibly the most beautiful, clean and peaceful care home I've ever been in. Simple things like making sure he is washed, changed and shaved every day, coming in regularly to check up on him, offering teas and coffees to everyone, gentle and clear communication to us throughout. I am so grateful to know he is being looked after so wonderfully in his final few days. As a family, we could not ask for anything more.

Wonderful caring staff who always treat my dad with kindness and compassion. Communication is great and senior staff always speak to me when I visit to tell about how dad is doing. For the first time in a while, I feel dad is receiving the care he needs.

Superb - from day one our mother has been treated with dignity and respect. Staff are the epitome of professional. Supportive and caring not only to our mum but to us as a family. We have full peace of mind that our mum is in the best care.

Mum is in the Sunshine Unit at Carnalea Care Home. I cannot speak highly enough of the care she has received. The staff are warm and friendly and are excellent at their job. There is a lovely atmosphere. Residents are encouraged to go for daily walks with a carer or family member and there is a nice garden area for them to sit in too. The food is of a very high standard. Each resident has a key worker and results of medical tests are relayed to me frequently. Staff will often ring me with the latest results and to discuss Mum's care needs. I visit twice a week, but live far away, so this is a great comfort. There are regular activities and Mum loves going upstairs in the lift to get her hair done. She is happy and settled, and the home is immaculate. Thank you to all the staff for taking such good care of my precious Mum.