Carnalea Care Home

I am more than satisfied with the care my uncle receives at Carnalea. He is treated with respect and dignity and is supported in all aspects of daily living. I have only positive feedback regarding the staff involved in his care. His behaviour can be challenging at times and staff has come to understand and handle these behaviours in an understanding and caring manner. He is very happy at Carnalea and appreciates the care he receives and has made it his home.

We are delighted with the excellent standard of care in Carnalea for our mum. What a caring environment, supporting not only Mum but us too as a family. 5 star care. Staff are responsive to the changing needs of residents, keep in touch with family, and keep family informed. We are assured that Mum is receiving all the care and support she needs at Carnalea.

I have been visiting Carnalea Care Home to see my uncle for almost 1 year now both upstairs and downstairs. In this time the staff have been very friendly and kept me informed about my uncle. The staff has also taken very good care of my uncle's needs. The home is also kept very clean and tidy. A variety of activities are provided every day for the residents to partake in.

Everything has been first class. A very difficult process made easy by a very professional caring and involved staff.

I personally cannot thank the nursing and their support staff enough for their care, thoughtfulness, kindness, and diligence in the excellent care of my late husband's aunt. The nursing home feels like home not only to the residents but also visitors who are treated with kindness. The residents, like my Auntie-in-law, are treated with care, respect, and dignity. Their every need is met and I am extremely happy for her to be a resident here in Carnalea.

This care home is a home of excellence. The staff are friendly and always treat residents with care ensuring dignity and respect at all times. Of particular note is the standard of nursing care - second to none and of an excellent standard - yet at the same time loving and caring.

I have found the staff to be very hardworking and pleasant on the whole. They are kind and courteous to the residents. The building is spotlessly clean and smells fresh. I have found the nurses, a few in particular to be outstanding in their attention to ongoing problems and always proactive about the care of residents. It seems activities are led towards residents who can be moved to them. It could be helpful if there was a bigger choice of light meals.

Sasha the dog, etc all organised by the activities coordinator. Thank you Carnalea staff for making us feel so welcome and for the care you provide for my father-in-law.

My experience of this care home is very positive. The staff are very caring and supportive. And there is a pleasant atmosphere. My Mum is settled here, following her admission five months ago. She is given her dignity and respect by most of the staff.

I feel they are getting to know my brother and beginning to appreciate his humour and personality. My general issue is the home itself, I feel some financial input would be beneficial. It is generally looking tired and in need of updating. The front door is a particular problem, given how many people are having to navigate wheelchairs, etc.

Great home, with caring staff.

My dad has just recently moved to Carnalea, having looked around many care homes this one stood out for us the minute we walked through the door every member of staff couldn’t have tried harder to answer all our questions. I don’t want to single out people by name but from the front desk administration staff to the nursing staff and not forgetting the activity coordinator for organising various activities to encourage emotional and physical stimulation and the maintenance guy who went over and beyond to help us make Dad's room a home from home. The care Dad has received so far has been exceptional and has helped Dad and us as a family adapt. The nursing staff certainly need recognition for their caring nature and for going that little bit further to make Dad comfortable and content.

Our aunt was a resident in Carnalea. During her time there she enjoyed the many activities. The staff were wonderful and she loved them all. When her health deteriorated the nursing care she received was excellent. The family would like to thank all the staff for the excellent care and support they gave her and her family. The time our aunt stayed there was a happy one. I would highly recommend Carnalea for any family member needing nursing care.

Our family owe Carnalea Care Home an enormous gratitude of thanks. The wonderful staff looked after both our parents over the last 3 years at all times in a professional and caring manner and showed them both dignity and respect right until the end. The staff are largely unchanged since Mum arrived - a testament to the happy, comfortable ambiance at the home. This familiarity gave us huge support and comfort, with staff keeping us informed of any changes in our parents' health. Living in England, this provided me with so much security. I was always able to talk with someone, never rushed and I will be forever grateful. Our mum, with advanced dementia, got so much out of the singing activities and even our dad, usually an unwilling participant, was gently persuaded to join in and enjoy the entertainment. Mum, who had always liked to be dressed well, continued to look her best and Dad, loved to chat with staff about his life and family. Fantastic home with lovely staff.

The care that my stepfather and mother received at Carnalea Care Home was second to none. The respect and dignity they were shown during their time there meant so much to all the family. We got great comfort knowing they were in such good hands. My mum in particular was encouraged to take part in many activities and felt very welcome there. My stepdad unfortunately was unable to do that, but was treated with such kindness.

My 86-year-old mother moved into Carnalea Care Home in July of this year from a residential home because she needed nursing rather than residential care. In the previous months, she had developed a pressure sore which had deteriorated badly because of not receiving the right care. Within three weeks, under the care of the excellent nursing staff at Carnalea, the sore was almost fully healed. The level of care from both nurses and carers is absolutely excellent, not just in terms of physical needs but also emotionally and socially. We are beyond pleased and cannot recommend highly enough!

Very friendly and helpful staff. Father seems very well cared for.

The staff have also been fantastic in helping my dad adjust to having my mum in care. It's been a very challenging time for him and all the family. I would highly recommend the home to anyone in need of top-notch care for their loved ones.

I am more than pleased with the care and attention the staff give to residents. The home is very well-kept.

Very kind.