Carnalea Care Home

20 Crawfordsburn Road, Bangor BT19 1BE
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Top 20 carehome certificate
9.7 64 Reviews
  • Carnalea Care Home, Bangor
Carnalea Care Home in Bangor is situated in an ideal location looking over a golf course, close to Bangor's beaches and within easy reach of the town centre.

The care at Carnalea is tailored to each person living here - whether that individual needs occasional support in everyday tasks or full time help. The home also offers respite care which is helpful for families who are planning holidays.

Life before moving into a care home is essential to the team at Carnalea so they find out everything they need to know prior to residents moving in so that everything is as familiar as it can be once they arrive.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £905 – £965
  • Self-Funded Nursing Dementia Care: £905 – £965
  • RESPITE Self-Funded Nursing Care: £905 – £965
  • RESPITE Self-Funded Nursing Dementia Care: £905 – £965

These prices are only a guideline, please contact Carnalea Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Northern Ireland, you may be eligible for a weekly nursing care payment of £100/week, paid directly to the care home by your local Health and Social Care Trust. This support is not reflected in this fee amount.

Good to Know

Person in charge

  • Josette Fernandez (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1998

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (3)

Carnalea Care Home Reviews (64)

9.7

Carnalea Care Home has a Review Score of 9.7 (9.740) out of 10, based on 29 reviews in the last 2 years.
Over all time Carnalea Care Home has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Carnalea Care Home
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Total of 64, showing 21-40
Review from Kay K (Daughter-in-law of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't know how our family would have managed without the Carnalea staff. The staff at Carnalea are very caring and supportive and most importantly keep us up to date with my father-in-law's ever-changing condition. The staff goes over and above their job to provide a warm and welcoming homely environment
for the residents and families visiting. The home is spotlessly clean and when I'm there visiting the residents all appear content, happy, and well cared for. My father-in-law takes part in the weekly activities, arts and crafts, music, movie nights,
Sasha the dog, etc all organised by the activities coordinator. Thank you Carnalea staff for making us feel so welcome and for the care you provide for my father-in-law.
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Review from Paul S (Son of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of this care home is very positive. The staff are very caring and supportive. And there is a pleasant atmosphere. My Mum is settled here, following her admission five months ago. She is given her dignity and respect by most of the staff.
Reply from Natalie Moffett, Administrator at Carnalea Care Home

Thank you for your review. All the staff at Carnalea work so hard to make the residents feel at home in a safe and loving environment to know that we have done this for your Mum is great to hear!

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Review from Caroline W (Sister of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the care in Carnalea to be excellent from the start. They have been supportive of my Brother and myself. They are kind and thoughtful. They keep me informed of any issues i.e. falls, incidents, etc.
I feel they are getting to know my brother and beginning to appreciate his humour and
personality. My general issue is the home itself, I feel some financial input would be beneficial. It is generally looking tired and in need of updating. The front door is a particular problem, given how many people are having to navigate wheelchairs, etc.
Reply from Natalie Moffett, Administrator at Carnalea Care Home

Thank you for your lovely comments, we have loved having your brother here with us. I hope you'll be pleased to hear that Carnalea aims to have a refurbishment plan in place in the not-too-distant future. I will report the issues you are having with the front door, in the meantime all staff are here to help if you need any assistance.

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Review from Paula J (Daughter-in-law of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great home, with caring staff.
Reply from Natalie Moffett, Administrator at Carnalea Care Home

Thank you so much for your review, it makes us so happy to know you are pleased with your loved one's care.

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Review from N M (Daughter of Resident) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has just recently moved to Carnalea, having looked around many care homes this one stood out for us the minute we walked through the door every member of staff couldn’t have tried harder to answer all our questions. I don’t want to single out people by name but from the front desk administration
staff to the nursing staff and not forgetting the activity coordinator for organising various activities to encourage emotional and physical stimulation and the maintenance guy who went over and beyond to help us make Dad's room a home from home. The care Dad has received so far has been exceptional and has helped Dad and us as a family adapt. The nursing staff certainly need recognition for their caring nature and for going that little bit further to make Dad comfortable and content.
Reply from Natalie Moffett, Administrator at Carnalea Care Home

Thanks so much for your kind comments! As always we are here for the residents and their loved ones, we understand that the adjustment period can be hard on all involved and we aim to have it go as smoothly as possible so to hear that your Dad has settled in so well makes us very happy!

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Review from M L (Daughter of Resident) published on 2 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family owe Carnalea Care Home an enormous gratitude of thanks. The wonderful staff looked after both our parents over the last 3 years at all times in a professional and caring manner and showed them both dignity and respect right until the end. The staff are largely unchanged since Mum arrived
- a testament to the happy, comfortable ambiance at the home. This familiarity gave us huge support and comfort, with staff keeping us informed of any changes in our parents' health. Living in England, this provided me with so much security. I was always able to talk with someone, never rushed and I will be forever grateful. Our mum, with advanced dementia, got so much out of the singing activities and even our dad, usually an unwilling participant, was gently persuaded to join in and enjoy the entertainment. Mum, who had always liked to be dressed well, continued to look her best and Dad, loved to chat with staff about his life and family. Fantastic home with lovely staff.
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Review from L T (Niece of Resident) published on 2 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunt was a resident in Carnalea. During her time there she enjoyed the many activities. The staff were wonderful and she loved them all. When her health deteriorated the nursing care she received was excellent. The family would like to thank all the staff for the excellent care and support they
gave her and her family. The time our aunt stayed there was a happy one. I would highly recommend Carnalea for any family member needing nursing care.
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Review from Edward B (Son of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my stepfather and mother received at Carnalea Care Home was second to none. The respect and dignity they were shown during their time there meant so much to all the family. We got great comfort knowing they were in such good hands. My mum in particular was encouraged to take part in many
activities and felt very welcome there. My stepdad unfortunately was unable to do that, but was treated with such kindness.
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Review from Susan F (Daughter of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 86-year-old mother moved into Carnalea Care Home in July of this year from a residential home because she needed nursing rather than residential care. In the previous months, she had developed a pressure sore which had deteriorated badly because of not receiving the right care. Within three weeks,
under the care of the excellent nursing staff at Carnalea, the sore was almost fully healed. The level of care from both nurses and carers is absolutely excellent, not just in terms of physical needs but also emotionally and socially. We are beyond pleased and cannot recommend highly enough!
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Review from R B (Daughter of Resident) published on 24 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff. Father seems very well cared for.
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Review from Elizabeth P (Partner of Resident) published on 2 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than pleased with the care and attention the staff give to residents. The home is very well-kept.
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Review from Stephanie M (Daughter of Resident) published on 2 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Carnalea Care Home for several months now and we couldn't be happier with the care she has received. All the staff are incredibly friendly, kind and attentive, always going above and beyond to ensure Mum is comfortable and happy and treated with the utmost respect.
The
staff have also been fantastic in helping my dad adjust to having my mum in care. It's been a very challenging time for him and all the family. I would highly recommend the home to anyone in need of top-notch care for their loved ones.
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Review from Jan A (Daughter of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It gives our family such peace of mind knowing he is safe and well looked after by the wonderful staff at Carnalea Care Home. The go beyond their job to look after and make my dad feel loved and cared for. A wonderful home with so much love for the residents.
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Review from Michael G (Brother of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We've been visiting my brother in Carnalea Care Home for about six years. We are always made to feel very welcome and the staff are friendly, professional and efficient. They have been extremely accommodating when we have organised family gatherings in the home and have found the overall experience
very good.
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Review from Patrick M (Son of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent and sensitive, multicultural staff.
Very welcoming and service user friendly.
Clean facilities.
Individualise residents, their needs and interests.
Always prepared to go the extra mile.
Very kind.
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Review from Eimear F (Daughter-in-law of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is always well attended to, he is always clean and tidy and personal care is kept well-maintained. The staff are very approachable and friendly, they always try to facilitate any requests from family. The environment is relaxed and feels homely. As a family, we are very content that
he is being cared for at a high standard.
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Review from Elaine M (Daughter-in-law of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't recommend Carnalea Care Home enough. The residents are treated with dignity and respect. Visitors are always made to feel very welcome no matter what time of the day. I am so grateful for the time my mother-in-law spent there.
The staff went above and beyond in making sure she received the
best comfort and medical care she needed. There is always plenty for the residents to take part in, from birthday celebrations, activities and entertainment, enough to keep them busy. Thank you so much to all the staff for everything.
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Review from Lorraine M (Daughter of Resident) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fantastic. All of the staff are amazing. As well as being professional, you really feel that they genuinely care about the residents and they always go above and beyond to ensure their needs are met. The nursing staff are so caring and always keep us, as a family, well informed of any changes
in Mum's health. I have heard this is not always the case in other care homes. A lot of effort is put into the activities organised for the residents which makes a big difference to their day-to-day life. The place is always spotless. Very grateful we chose Carnalea Care Home for Mum.
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Review from Kathleen D (Daughter of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very quickly I gained confidence in the care my dad is receiving. Staff are very friendly, accommodating and give me reassurance that he is receiving the excellent care he requires. The staff are very proactive in their care of my dad. I admire each member of staff as they carry out their work with
professionalism and always a smile. This is so much appreciated as, as a family, we cannot look after him but I am at ease knowing the care staff and indeed everyone in Carnalea Care Home has also become his family.
Thank you.
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Review from Gavin M (Son of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Simply cannot recommend this care home highly enough. All their staff were caring and compassionate when my mother was admitted for palliative care in her last days. They went above and beyond to make my mother pain-free and comfortable in the time she was there and liaised with the GP practice to make
sure she was properly medicated. Whilst we were there, they did everything they could to make sure we were as comfortable as possible. The home was very clean and the staff are constantly making sure the needs of the residents are catered for.
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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Carnalea Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.740 for Carnalea Care Home is calculated as follows: ( (264 Excellents x 5) + (67 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 342 Ratings = 4.74
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Carnalea Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

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