Stowford House

My brother has dementia, and we expected him to find it difficult to settle in after being on his own for many years. We are very pleased he quickly settled and has nothing but praise for all the staff and the quality of food. What he does find difficult is because of the Covid restrictions, he cannot be taken out to our home for a change.

Would not recommend this home at all.

Thank you so much; it has truly put my mind at rest knowing that she is somewhere safe, being taken care of and enjoying a much better quality of life.

During Covid, the staff and carers at Stowford House have truly become my mothers family. It is so reassuring to observe the warmth of her response to their care, and I have appreciated their professionalism and safe care.

Stowford has been home to Mum and Dad for 20 months down almost all in lockdown. Both are well cared for. Staff have all been very friendly and compassionate. I now have peace of mind knowing they are being well cared for. Thank you to the manager and staff.

We have been very happy with the care that Dad has received since moving to Stowford House in November 2019. The home is well run and the staff have been amazing throughout lockdown. Any concerns about Dad are communicated immediately with us and any queries or worries we have are dealt with professionally and with understanding. We feel very reassured that Dad is living in such a caring environment whilst having to cope with such a difficult illness.

It has been extremely difficult during Covid with limited access to my mum. All the staff have been extremely helpful when phoning and when talking to them when we were able to visit. The "pod" was our only direct way of meeting Mum, which was of great benefit to us all. It is a shame it was not possible for weekend visits, as Mum's grandchildren all work, but with staff shortages due to Covid and Brexit, it is completely understandable. Staff are always "upbeat" despite the obvious difficulties they are working under.

During the short time my father was with you, he received the best care anyone could wish for. Nothing was too much trouble. In difficult times, he was treated with the utmost care and respect. The family cannot thank you all enough.

From the moment I first contacted Stowford House, I was me with total understanding, compassion, patience and genuine desire to help our family through an extremely difficult time. Stowford House staff have all worked so hard to help my mum settle in. Everyone I have been in contact with seems to care so much about the residents, keen to understand individual needs and interest, displaying a genuine warmth.

My mother is extremely happy at Stowford House. She always says she is well looked after and all the carers are excellent. This gives me peace of mind, and I have been really impressed with how everyone has dealt with the pandemic!

Unfortunately due to lockdown, I have little experience of inside Stowford as Mum and Dad went in on 23rd Feb 2020. Lockdown for them came 16th March, Dad seems to have settled well, Mum not so as she has dementia and finds it difficult to understand what is going on in the outside world. All the staff I have had contact with have been excellent and I am happy mum and Dad are well cared for. This is something I am entirely grateful for and look forward to more normal times.

The staff very helpful and friendly. The atmosphere in the building is of a safe and caring community. Everywhere very clean and homely. My relative is comfortable and very content with her surroundings and seems very fond of all the staff who care for her.

My mother initially came to Stowford House back in January for two weeks respite, following the death of my father. Because mum suffers from vascular dementia, it was agreed that she would be unable to return home. Fortunately, Stowford had a room for her and so it was decided that she would become a permanent resident. Mum can be quite difficult at times due to dementia, but the staff at Stowford have been extremely kind and understanding, getting to know her and therefore dealing with her dementia mood swings. She seems to have settled in well, giving me the peace of mind that she is being well looked after.

My mother has been so thoughtfully cared for by the staff across the home, from management and nurses to chefs and carers and housekeeping, maintenance teams. She feels loved. Nothing is ever too much trouble and any concerns, when she was so ill earlier this year, were well managed and we, as a family felt well supported. I can't speak highly enough about the quality of care.

My father has been a resident here for three months now. We have nothing but praise for the patience and professionalism of the staff. Without exception, everyone has been so caring and done their very best to help dad settle in. He is treated with dignity even though he can be difficult at times. His room is lovely and cleaned every day. His clothes are kept clean and not lost. The staff are easy to approach and will update you as often as you wish on how your loved one is. This Coronavirus must be testing them to their limits but they have been swift in putting in measures to keep all the residents safe. Well done Stowford team.

My mother has been at Stowford House since July 2019. She is very very happy, she likes her food and she has no complaints. She is happy with the staff, they all like her comments, quite funny. My wife and I love the staff also, they work extremely hard. Nothing is too much trouble and I hope things get back to normal soon.

As her relative I was always welcomed and although I imagine my daily phone calls were at times an extra task, staff were always so helpful in ensuring she could speak to me, and indeed encouraged this for her benefit. The nursing and care staff were excellent and reception and administration welcoming and helpful. I would absolutely recommend Stowford House.

My wife has been in Stowford House for 7 months, some 3 years after being diagnosed with Alzheimers. I see her about 5 times a week and although I know her behaviour is sometimes challenging, I get considerable peace of mind when I have to leave here knowing that she is comfortable and well looked after there. The carers seem always kind and friendly both to her and me, indeed to all. It is difficult to find fault with their diligence in caring for all needs. The nurses are almost always willing to discuss her well-being and update me with anything relevant. The home always seems well organised with care taken to see all staff have a positive attitude to those in residence.

My mother has been a resident here for 18 months. She is living with the final stages of dementia and is vulnerable. The care she receives here is excellent. A lot of effort is made to ensure she is safe and comfortable. She entered with a stage 4 bed sore which the staff addressed very quickly. Specialist equipment has been purchased to ensure her safety. Her dignity is always respected and the staff are very caring.

My husband has recently been unwell but the care and compassion given to him at this time has been amazing. All the staff were very understanding towards him.