Newfield Lodge

Brookfield Avenue, Castleford WF10 4BJ

Newfield Lodge is a purpose-built care accommodation from skilled and respected provider Ideal Carehomes, opened in 2012 and dedicated to personalised and professional care alongside support for versatile daily living. They are a home offering residential and dementia care.

A state of the art facility enables carers to achieve their full potential, while a flexible activities programme supports the emotional well-being of all residents.

A comfortable interior is ideal for relaxing, with loved ones able to enjoy visiting residents in a stress-free atmosphere.

Group: Ideal Carehomes Ltd

Person in charge: Paula Mountjoy (Home Manager)

Local Authority / Social Services: City of Wakefield Metropolitan District Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Newfield Lodge is located on Brookfield Avenue off Close Road which is off the main Pontefract Road A656.
Castleford Town Centre is only half a mile away and near the Magnet Public House.

Visiting:

Visiting at any time although, please if possible avoid mealtimes.

Parking:

On site Parking

Latest Care Quality Commission* Report on Newfield Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Newfield Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Newfield Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.382 for Newfield Lodge is calculated as follows: ( (144 Excellents x 5) + (123 Goods x 4) + (27 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 296 Ratings = 4.382

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.469 Points relating to the number of positive Reviews for Newfield Lodge is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 6 Reviews ÷ 12.8 Target = 0.469

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Newfield Lodge has a Review Score of 8.9 (8.851) from 26 Reviews


Average Ratings

  • Excellent
    12
  • Good
    14
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Newfield Lodge?

  • Extremely LIKELY
    20
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Newfield Lodge

  • Daughter of Resident/Service User
    11
  • Resident / Service User
    6
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • more

We were invited to your Italian 'pop-up' event which my father in law really enjoyed.
He is starting to enjoy the simpler sides of life and is much calmer.
Thank you for a great afternoon that we had the privilege to join in with.

How likely would you be to recommend Newfield Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Spotlessly clean and the food is great. Newfield Lodge ticks all the boxes and very pleased with the service.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Since mum has been at Newfield Lodge, her personality has changed. She has become involved in the nativity which she enjoyed and loves to go to the hairdressers which she has never done. She made friends and her appetite has improved.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I find the atmosphere in the home comfortable and relaxing and the staff generally pleasant and helpful. Most of the residents are friendly and fairly easy to get on with. I used to enjoy playing bingo on a Wednesday but unfortunately, we have not had it for the last couple of months.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

I have been residing at Newfield Lodge since December 2012 and am very happy here.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Very smart clean home. Staff very friendly and willing to discuss with and involve family and friends in care of all residents.
Good activity rotation and selection, always something going on to involve or entertain residents and their visitors.
Food appears to be very good, and plentiful if needed. Nice to see residents encouraged to eat in groups at properly laid tables! But also allowed to eat alone if desired. Pop up restaurants are a frequent occurrence with great menus.
Home is run very well, always well staffed and the manager has an open door if you need to discuss anything, however minor.
Clear contracts without hidden subsections so no misconceptions of what expected or provided.
So glad we found this home for my mother, peace of mind for me and good care for Mum.
Totally recommend this home to anyone looking for a private provider with overall Good CQC rating.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Lovely, clean, modern, staff good. However, when we looked around I was assured my cousin who is a resident would be with similar people as herself, however, a lot of residents seem to have dementia. My cousin is self-funded and pays top price but has to provide own drinking chocolate and horlicks if she wants a cup before bedtime. Meals are good.

How likely would you be to recommend Newfield Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4 out of 5

Helen Chermside, Customer Service Executive at Newfield Lodge responded to this review on 23 May 2017:

Thank you for taking the time to review Newfield Lodge. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with our team at the home regarding your comments and they will be contacting you directly. If you would like to discuss anything further please contact the Home Manager or Customer Services on 0113 385 3570.

My mother has been a resident for over 12 months. She has been cared for very well even though at times she has been very difficult. The staff always seem caring, friendly and patient. The meals are very good quality and plentiful. I do have a couple of suggestions relating to the dementia unit. Fruit does not seem to be offered as much as in the resident's unit I understand it cannot be on display. Cushions designed for back support would be beneficial to some residents (we purchased some for mum) Incontinent pants rather than pads would be an improvement.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Helen Chermside, Customer Service Executive at Newfield Lodge responded to this review on 21 Mar 2017:

Thank you for taking the time to review Newfield Lodge. Ideal Carehomes appreciates all feedback about our homes. Our Home Manager would be more than happy to discuss your suggestions with you next time you visit the home. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

Carers are all very good at their job. The home has more activities than before. My only thing I would like to improve is the cleanliness of my mum's room maybe it could be cleaned and hoovered more often.

How likely would you be to recommend Newfield Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Helen Chermside, Customer Service Executive at Newfield Lodge responded to this review on 15 Mar 2017:

Thank you for taking the time to review Newfield Lodge. Ideal Carehomes appreciates all feedback about our homes. Our Home Manager would be more than happy to discuss your concerns with you next time you visit the home. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

The care staff at Newfield Lodge are exceptionally patient with quite difficult residents. I know my mother is safe and in capable hands. If anyone is reading this whilst in the process of choosing a home I would recommend Newfield Lodge.
P.S. Whilst checking homes out use your nose. Low smells =Good home.

How likely would you be to recommend Newfield Lodge? Neither Unlikely or Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Newfield Lodge is light and airy with a friendly, warm atmopshere, and the carpets are regularly shampooed so no awful smells. The staff are brilliant, caring, friendly and so patient, nothing is too much trouble. The food is good with hot lunches but also hot and cold options at breakfast and teatime. They also have optional extras of a hairdresser and chiropodist, both very good and reasonably priced. I consider that my mum is well looked after, she is happy, well fed and her personal needs cared for.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

I am very happy here. I have made some good friends. I get well looked after and the food is great. The staff are all very nice.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Lovely place is Newfield Lodge. The residents are well looked after, it's a very friendly place. The staff are great, the food and drink is excellent. I am very happy here and my family are happy that I am here getting looked after when they are at work.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Family picked this care home for mum as we think it's the best. It looks more like a hotel than a care home, which we think is very nice. The food is excellent and the staff is excellent too. You can just tell by walking into the care home that its a lovely place with lovely staff and the maintenance man is excellent too. He's so busy all the time, we visit every day and always get a good welcome. We have mum living there, also mother-in-law.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

We understand that the new manager is in the process of making changes to improve the care home as much as in her power. We look forward to seeing improvements in this area. Overall the staff are caring and show respect to the residents, the most important factor.
We have viewed 8 care homes in the area before selecting Newfield Lodge. I feel my mother is in good hands. I would like to see more activities for her mental well-being and stimulation as she has dementia but this care home is by far the best and we are grateful to have found it.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.5 out of 5

We feel the cleanliness of the rooms and kitchen could be improved, the kitchen area is always untidy and unclean. Our mums bedroom needs a thorough clean on a regular basis. There are some of us who purchased small mugs for our mum but these appear to be finding their way all over the unit. Also my sister and I do not like random food i.e crisps and biscuits left for residents to eat as and when as this is unhygienic.

How likely would you be to recommend Newfield Lodge? Likely

Overall Standard

Care / Support

Treated with Dignity

Staff

Management

Rooms

Average Rating:   3.5 out of 5

Helen Chermside, Customer Service Executive at Newfield Lodge responded to this review on 21 Jul 2016:

Thank you for taking the time to review Newfield Lodge. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised to ensure they are resolved fully. Our home manager is always available to discuss any concerns which may arise, whenever you visit the home and will be in contact with you directly. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.

We are completely satisfied with the care mum receives. The staff are wonderful: friendly, caring and always willing to talk and support the family. Any concerns are attended to and we are contacted if needed. Mum is content and has everything she needs.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Care / Support

Treated with Dignity

Staff

Management

Rooms

Average Rating:   4 out of 5

In the past month since new manager has taken over the home has improved in many areas, staff moral has also improved greatly. Activities are more obvious than previously too and overall I am pleased with the care my mother is receiving. Most of the staff do a great job and undertake problems to a very good standard and carry out personal cares in a professional and caring manner and treat my mother and support her in a dignified manner.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

The residential home is adequate. In general the staff are good. Food is satisfactory.

How likely would you be to recommend Newfield Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Mum is looked after very well, she can be a problem at times, but the staff cope with her. She is happy living at Newfield Lodge at 101 she smiles every day thanks to the staff.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Mum resided in Newfield Lodge for 3 years. The staff are always friendly & caring, treating Mum with respect and dignity when she couldn't speak up for herself. The carer's role is a very taxing one and probably one of the most thankless I have ever encountered, as aside from the day to day caring, they require the utmost patience and tolerance, not only with the ones in their care but with their relatives. The staff at Newfield always act with professionalism & compassion and in my experience, nothing is too much trouble for them.
Being able to trust Mum to the care of these dedicated staff made dealing with the difficulties of dementia & the effects it had on her, slightly easier to bear.
The facilities, food, rooms & activities are good/excellent. Unfortunately Mum was unable to appreciate most of them but in comparison to other places we looked at, they are.
I would recommend Newfield in a heartbeat to anyone in the same situation we found ourselves in 3 years ago. They contradict the highly publicised 'nightmare stories' of residential care that everyone is so keen to talk about these days & I believe in recognising credit where credit is due.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Its a very good home, clean and care excellent. Rooms lovely and clean, staff very good.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

On the occasions we have visited the home we have been greeted in a friendly and kind manner at all times. The home is always spotlessly clean and the staff are friendly and approachable. The lady we visit is extremely happy with her care, food, room, activities and all the staff. She enjoys fish Fridays very much and enjoys reading the information on the notice boards detailing menu and activities on a daily basis. We went to visit in December and the home was decorated beautifully. They were having a Xmas party the following day and our friend was very excited re this event and entertainment. We were also invited (could not attend). Excellent.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My wife, who has vascular dementia, entered Newfield January 2013. Her condition has slowly declined and she has been wheelchair bound and double incontinence for more than twelve months. Considering it is a residential/dementia care home, not nursing, her care has been very good and it would be churlish of me to criticise anything other than staff members which is common in most private care establishments!

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

The home was a new build and purpose built, excellent accommodation spacious, light and pleasant furnishing and services, residential and dementia clients. Care is provided pleasantly and efficiently within financial constraints from DSS funding.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

My mother lives at Newfield Lodge. She enjoys living there and the staff there are brilliant and treat my mother with respect.

How likely would you be to recommend Newfield Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Newfield Lodge

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Diane

Diane Bickerdike

Job Title: Regional Director

Joined: 2018

Description:

Diane is Regional Director for the Ideal Carehomes in Yorkshire.

Paula

Paula Mountjoy

Job Title: Home Manager

Description:

“I always make time to join in with the daily activities at Newfield Lodge – I am an avid believer of activities being at the heart of care.”

Paula was introduced to the world of care 12 years ago when she began her career as a Care Assistant. She joined Ideal Carehomes as Night Care Manager at Greenacres in Meltham, and then progressed to Home Manager. She moved to Newfield Lodge in 2016 and is leading the staff team in all areas of care.

Paula has introduced various different activities at Newfield Lodge which the residents are thoroughly enjoying. She is due to open an in-home sweet shop and library, to complement the already popular ‘Newfield Inn’ bar area.

Paula currently holds a NVQ Level 4 in Care and is working towards her Level 5 qualification. She also completed the ‘Your Ideal Future’ Home Manager course.

Paula always makes time for residents and visitors alike – why not pop in for a cuppa and say hello?

Jenny

Jenny Hodson

Job Title: Front of House Manager

Joined: 2015

Description:

“I enjoy talking to the people who live with us and getting to know them and their families.”

Jenny is a very experienced Front of House Manager and an integral part of the team at Newfield Lodge. She has previously worked in care for over 12 years and finds her role within the home very fulfilling. Jenny is a very passionate and caring person and loves to help people within the home. She has a wide range of knowledge and experience in customer services within care home settings and her presence at Newfield Lodge helps to make a homely and safe environment for the residents, and provide a warm welcome to visitors.

Jenny has completed her ILM Level 3 Diploma in First Line Management and is currently working towards her Level 2 Certificate in Safe Handling of Medication in Health and Social Care.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Newfield Lodge