Seacroft Grange

The Green, Seacroft, Leeds LS14 6JL
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9.6 70 Reviews
  • Seacroft Grange, Leeds
Seacroft Grange is a purpose-built care home, overlooking beautiful green spaces in the heart of the Seacroft community. The experienced care team provides a range of personalised care services with the flexibility to meet every need, including residential and dementia care on a permanent and respite basis.

The charming old manor house combines modern amenities with the character of a period building. Residents can enjoy the beautiful, shared spaces, including a café, cinema room, activities room, hair salon and spa. Each community has its own living and dining area, providing the comforts of home.

Seacroft Grange offers good transport links and easy access to a variety of local amenities, ensuring a vibrant community experience.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1325
  • Self-Funded Residential Dementia Care: from £1425

These prices are only a guideline, please contact Seacroft Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Eve Moran (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 30 to 97

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (95)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (95)

Visiting

  • Seacroft Grange Care Village welcomes visitors between the hours of 09.00 until 20.00.


    Seacroft Grange Care Village operates a protected meal time system to allow the team to focus on the residents and making sure they get the most from their dining experience.


    The home politely asks visitors to observe these meal times, to allow residents to enjoy their meal in a quiet and relaxed environment. Visitors are more than welcome to join their loved one at meal time with prior arrangement.

Parking

  • Seacroft Grange Care Village has a visitor car park at the front of the building.

Seacroft Grange Reviews (70)

9.6

Seacroft Grange has a Review Score of 9.6 (9.576) out of 10, based on 20 reviews in the last 2 years.
Over all time Seacroft Grange has 70 reviews.

Overall Experience
  • 47
  • 19
  • 4
  • 0
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Date Published
  • 70
  • 11
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  • 20
  • 50
Reviewer Connection to Seacroft Grange
  • 26
  • 9
  • 9
  • 7
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 70, showing 61-70
Review from A W (Wife of Resident) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the level of care that my husband is receiving and all the staff are willing and very kind to both myself and my husband at all times.
Reply from Sally Rasmussen, Head of Marketing at Seacroft Grange

Thank you for your review, it is so nice for our team to hear lovely comments like this.
With best wishes, Springfield Healthcare

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Review from Judith B (Daughter of Resident) published on 8 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I've ticked likely, but I need to point out some negatives:- Communication between night and day staff could improve - night staff are agency staff who Mum doesn't understand and movement of staff between wings causes care issues on their return to York wing.
Continuity is key to residents and their
families forming good relationships with staff and residents feeling comfortable regarding their intimate needs. There have been some mix ups regarding Mum's medication, I now always check it. However, there are members of the day staff who are excellent doing a very difficult job.
Mum thinks the food is generally ok, but she tells me there isn't much variation on the menu.
Value for money... I was upset that mum had a 10-day hospital stay due to a negligence incident, and we had no offer of a refund of fees or a reduction. Also, a 12.5% increase in fees after only 6 months in residence is excessive.
Generally, it is clean, new, modern with great facilities and activities, but improvements are required regarding the staff working rota to improve continuity.
Reply from Sally Rasmussen, Head of Marketing at Seacroft Grange

Thank you for your comprehensive feedback. I have passed your comments on to the team. There has been a lot of change in recent months and the ultimate objective, naturally, is to provide the highest possible quality of care. The team have been working really hard on this and it is unfortunate that during this time we have had to use agency staff - we also recognise that this is far from ideal. I very much hope that you can see some of the benefits of the positive changes which have been made. Our General Manager will contact you directly as we are not aware of a general rise in fees and to discuss your comments in more detail to enable us to make our homes and the care we provide the very best we possibly can. Kind regards

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Review from J R (Husband of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been at Seacroft Grange Care Home since it opened. I am quite pleased with the care staff although the last 12 months has been a bit of a letdown, owing to the opening of the new part (The Green). The staff that myself and my wife got on well with have been moved over to the new part, which
has left a staff shortage and some of the care staff are agency workers most of the time and it's been difficult to find anyone to talk to. The staff themselves are polite and helpful, my wife seems content which means a lot to me and my family.
Reply from Sally Rasmussen, Head of Marketing at Seacroft Grange

Thank you for taking the time to write a review, your comments are very much valued by the team. You have correctly identified that there has been a great deal of change at Seacroft over the past 10-12 months. The team are doing everything possible to bring consistency and stability to the services that we offer and hopefully, you have already started to see a positive impact. If you ever have anything that you would like to discuss please don't hesitate to talk to our General Manager. Her door is always open for you. Kind regards.

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Review from Simon H (Mother of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am highly satisfied with the care in all departments. The nursing and medical care, personal hygiene, activities and catering. I have found all staff very pleasant and helpful in all ways. Choice of menu is very good. I feel my son has benefitted since being at Seacroft Grange as he gets out quite
a lot.
The social activities are most adequate. I would highly recommend Seacroft Grange.
Reply from Sally Rasmussen, Head of Marketing at Seacroft Grange

What a pleasure to read, thank you for taking the time to submit a review. I'll pass your comments to the team.
Kind regards
Sally

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Review from Paul W (Father of Resident) published on 23 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's in the name, "care" - Seacroft Grange Care Village.
Since March 2014, my son has received premier care on a 24/7 basis.
From staff to carers, my son is in good hands.
Reply from Sally Rasmussen, Head of Marketing at Seacroft Grange

Thank you for your review, I have already passed this on to the team who also said lovely things about you and your son Mr Wood. It is an absolute pleasure to help you both and other members of your family. Kind regards
Sally

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Review from J G (Wife of Resident) published on 23 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The residents get a lot of care and attention.
Nothing seems too much trouble for the staff.
Reply from Sally Rasmussen, Head of Marketing at Seacroft Grange

Thank you for your very kind words. Feedback like this is really great for our staff to hear. Kind regards
Sally

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Review from M L (Niece of Resident) published on 23 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and down to earth.
Some items of clothing have gone missing. No Wi-Fi in room.
Important to let residents know what services are charged for extra otherwise it feels like money being teased out of them.
Overall good experience.
Reply from Sally Rasmussen, Head of Marketing at Seacroft Grange

Thank you for your review and feedback. I will pass your comments on to the team. The lack of Wifi in the room is really difficult, I know that a number of different solutions have been tried, sadly with limited success but I will mention again to the management team. Kind regards
Sally

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Review from Stephanie H (Daughter of Resident) published on 23 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints, my mum is well cared for, everyone is friendly and very helpful, I am always greeted by name and with a smile.
Reply from Sally Rasmussen, Head of Marketing at Seacroft Grange

Thank you for your lovely comments, I will be sure to pass them on to the team.
Kind regards
Sally

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Review from Jack T (Private Carer of Resident) published on 17 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are all very busy but they always make time. I was impressed by the building and facilities at first but the care staff are the real stars. I visit the home regularly at different times of day and see such a lot of kindness.
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Review from Lisa L (Wife of Resident) published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My congratulations for the excellent programme provided over the Christmas period. It was imaginative and varied, all publicised in a charming 'Victorian' format. The activities coordinator never fails to amaze me with her enthusiasm, care and forward planning. She is backed-up by a super team who do
all they can to provide stimulus and pleasure for the residents who they know and treat as individuals.
Reply from Louise Walker, Registered Manager at Seacroft Grange

Thank you for your wonderful words, we are very passionate about the service we provide at Seacroft Grange and I will pass this onto our activities lead who will be overwhelmed by your kind words.

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Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Seacroft Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for Seacroft Grange is calculated as follows: ( (178 Excellents x 5) + (37 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 232 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.895 Points relating to the number of positive Reviews for Seacroft Grange is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19. 17 Positive Reviews ÷ 19 = 0.895
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Eve

Eve Moran

Job Title: Home Manager

“I feel very lucky to work in a place with such a strong sense of community, where there is always a lovely buzz of activity and so many nice people.”

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