
Such a friendly place, everyone is lovely and nothing is too much.C S(Daughter of Resident/Service User)

My mother received medical care that was above and beyond what I could have hopedDavid C(Son of Resident/Service User)

My mother had so much love and expert care in equal amounts at Sunnybank House.Wendy C(Daughter of Resident/Service User)

Such a friendly place, everyone is lovely and nothing is too much.C S(Daughter of Resident/Service User)

My mother received medical care that was above and beyond what I could have hopedDavid C(Son of Resident/Service User)

My mother had so much love and expert care in equal amounts at Sunnybank House.Wendy C(Daughter of Resident/Service User)

Sunnybank House is a modern, purpose-built care home located in the heart of Fair Oak, Eastleigh. As part of Cinnamon Care Collection, an award-winning provider recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Sunnybank House offers exceptional residential and dementia care within stylish, welcoming surroundings.
Combining elegant interiors with a genuinely caring team, Sunnybank House provides a warm and supportive environment where residents can feel safe, valued...
Care Provided by Sunnybank House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability, room choice and a pre-admission needs assessment. T&C's apply.
The price(s) shown are provided by the care home. Contact Sunnybank House Care Home for full pricing details and T&Cs.
Contact Sunnybank House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- James Greene(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2014
- Last Refurbishment: 2026
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visit at any time that is appropriate for your loved one
Parking
- Plenty of on-site parking for visitors and designated Disabled parking also.
Sunnybank House Care Home Reviews (109)
Sunnybank House Care Home has a Review Score of 9.9 (9.912) out of 10, based on 34 reviews in the last 2 years.
Over all time Sunnybank House Care Home has 109 reviews.
My initial impressions of Sunnybank House on an unannounced inspection were very positive. It looked attractive, welcoming, spotlessly clean and extremely friendly. The rooms were a good size, well appointed with good furnishings. The general rooms were bright and cheerful with no hint of an institution. A greeting card from the staff welcomed my husband and he was quickly allowed into the family. All carers were kind and supportive. All residents were treated with dignity and as individuals. Everyone you encountered was similarly helpful and smiling. There were outside entertainers, parties and alfresco lunches when the summer weather was suitable when my husband's condition deteriorated he spent a brief period in hospital and his relief on returning to the nursing home at Sunnybank House was palpable. He received such loving care in the last week of his life, he could not have had a more peaceful end. I would have no hesitation in recommending Sunnybank House to anyone.
Impressed with the quality of care provided. The food was excellent. Staff very good and caring. Nothing was too much trouble. Would recommend this care home to friends and anyone who asked.
My mother had so much love and expert care in equal amounts at Sunnybank House. They took her straight from hospital in a terrible state and gave her back her dignity, re-gained her ability to enjoy life and nursed her lovingly until she passed away. What more could one ask of a nursing home? The staff are excellent, the ethos is one of dignity and enjoyment of life for the residents and the home is five star.
My mother moved to Suunybank House in November 2014. From feeling isolated in her flat, as she became more infirm, she immediately had the reassurance of kind and supportive staff, and the company of others. The rooms are spacious with large en-suites, attractively decorated and kept clean and fresh. The communal rooms are brightly decorated and activities are organised on all three floors for a change of scene. Family and visitors are always welcomed.
The daily activities include crafts such as making cards, painting, cooking and physical activities, such as simple ball games etc. which can cause much merriment. Of course, these activities are purely voluntary. Regular visits by a variety of entertainers are arranged and there are attractive grounds for occasional garden parties.I would highly recommend this care home to others.
Happy overall with the care at Sunnybank but concerned care has been affected in last month due to loss of staff, appear to be understaffed at times and carers very pushed to give residents their full attention and do have a lot of needy residents, so feel this needs to attended to. Carers however do their upmost and always very helpful and friendly.
Clean and filled with lovely furniture in shared community rooms with matching furniture in bedrooms. Very comfortable with a number of activities available to residents with a neat garden. The staff have gone out of their way to get to know the residents and treat them with a friendly, positive respect. The atmosphere is always good. I have no qualms about my mother being a resident here.
As my wife has A.M.D she doesn't get all of the benefits of the entertainment, but she seems to get on ok. All of the staff are very kind and the home is like a five star hotel.
Exceptionally clean tastefully decorated home. The five star hotel of care homes! Kind, thoughtful and helpful carers.
Well designed purpose built home. Good size rooms. Food above average, activities above average. This is my mother's third care home only because, as her condition has deteriorated, others have been unable to cope. I mention this only as it validates my ratings, I can compare with others.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 August 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (165) & Events (2)
- 29 Sep 2025
Celebrating Creativity and Wellbing at Sunnybank House, this ‘Arts In The Care Homes’ day. What a lot of talented people we are ??????? #AICH2025 #ArtsinCareHomes
- 29 Sep 2025
We had a delightful afternoon making our Autumn wreaths and we think they look amazing
- 29 Sep 2025
Can we tempt you......????????If you would like to come in and join us for some cake and a look around, please call us on 02380 603120.
- 17 Jul 2026Organiser: Sunnybank House Care Home
- 10 Sep 2026Organiser: Sunnybank House Care Home
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 27 Jan 2025Recipient: Sunnybank House Care Home
Meet the Team (5)

As General Manager of Sunnybank House, it’s my absolute pleasure to welcome you to our home. I work closely with every department to ensure we deliver an exceptional experience for all our residents, rooted in kindness, quality, and a shared commitment to excellence.
You’ll often find me out and about in the home, engaging with residents, listening to their feedback, and collaborating on new ideas that help us continue to grow and improve. I’m also deeply passionate about team development, working side by side with my Sunnybank colleagues to ensure they feel empowered, supported, and inspired to provide the best possible care.
My Experience:My journey in care began at age 15, washing dishes in my local nursing home—and I’ve never looked back. That early experience sparked a lasting passion for supporting others and set me on a path of learning and leadership.
Since then, I’ve embraced every opportunity to grow, working in every role within the home—including the occasional stint in the kitchen! I’ve held leadership positions in both small and large organisations at home, regional, and operational levels. But my heart belongs to home management, where I can be part of residents’ lives and see the impact of meaningful care each and every day.
About Me:When I’m not at work, you’ll find me staying active at the gym, unwinding at the cinema, or enjoying peaceful hours by the water with a fishing rod in hand.

My Role: I joined Cinnamon in September 2022 and proudly serve as Deputy Manager at Sunnybank House. In this role, I support the smooth day-to-day running of the home, making sure the needs, wishes, and preferences of both residents and their families are always heard and respected.
My Experience: With a strong background in dementia care, I’ve completed extensive training in supporting individuals living with dementia. I hold a Level 3 qualification in Health and Social Care and am currently working toward my Level 5. I’m passionate about helping team members grow and thrive, and I take great satisfaction in coaching and supporting staff to reach their full potential.
About Me: Outside of work, I love spending quality time with my family, catching up with friends, and simply unwinding in good company.

As the home admissions advisor at Sunnybank, I’m here to support and advise potential residents and their loved ones through this important decision. I guide people through the admissions journey at a pace that feels comfortable, answering questions and helping everyone feel confident and supported. I work closely with the team to make each transition into Sunnybank House as smooth and personal as possible.
My experienceWith over 10 years’ experience in the wedding industry, I’ve enjoyed supporting people through some of life’s most emotional, exciting, and occasionally unpredictable moments with a friendly smile and the belief that a little kindness goes a very long way. I enjoy helping people feel at ease, understanding their choices clearly, and feeling confident in the decisions ahead.
About meI’m married with three teenagers, which means I’m highly trained in diplomacy, patience, and mastering the art of being heard over headphones. When I’m not helping families settle into Sunnybank House, you’ll usually find me enjoying live music or at home indulging in my love of wine and cheese!

What I Do
I’m the Lead Wellbeing and Lifestyle Coordinator here at Sunnybank House. I work closely with my team to provide our residents with a varied and exciting diary of activities, week after week. We encourage residents to continue with lifelong interests and hobbies, whilst creating and embracing new experiences and learning.
I believe life is for living, nurturing new friendships and making memories, all of which we encourage at Sunnybank.
My Experience
My journey at Sunnybank House started as a volunteer. The experience I gained during that time was invaluable and made me well placed for undertaking my current role. My past career path had been in Hospitality and Catering, providing me with many transferable skills and a love of working as part of a team.
About Me
I’m married with four grown-up children and a much-loved Labrador. In my spare time, I enjoy nothing more than a good book and a large cup of coffee or a walk with family in the beautiful Hampshire countryside… life’s simple pleasures.

I'm thrilled to be a member of the team at Sunnybank House, where I lead a dedicated kitchen team passionate about delivering a delicious and nutritious dining experience for our residents. We take great pride in using fresh, seasonal ingredients and work closely with trusted suppliers to make this possible.
My Experience:With over 45 years in hospitality and catering, my background spans fine dining, sports and historic venues, pub management, and the care sector. I spent two decades as Catering and Hospitality Manager at Salisbury Cathedral, where I had the privilege of catering for Their Majesties Queen Elizabeth II and King Charles III, among many others.
About me:A true Sussex native, I enjoy relaxing holidays, tackling DIY projects, getting my hands dirty in the garden, and cheering on the mighty Brighton & Hove Albion. I've been happily married to Ellen for 36 years; together we share two grown-up children, two very grown-up stepchildren, and our loyal black lab, Harvey.
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