Sunnybank House

The staff took my father at the beginning of his dementia diagnosis straight out of hospital. They have made him very welcome, ensuring he has been well fed, groomed and stimulated.

My step mother has been in Sunnybank House for 18 months. Initially, she was on the residential floor and is now on the nursing floor. Sunnybank House was chosen as it is very welcoming, clean and has excellent staff. My step mum praises the food and enjoys the varied entertainment. Since arriving, at Sunnybank House, my step mother has transformed from a frail person into a happy well-cared for individual who still has a quality of life. I would have no hesitation recommending this home to anyone.

The permanent staff and management are generally very good. More use of agency staff is made then I would like.

Sunnybank House is a modern purpose built care home. To the rear, there are patio seating areas for residents with a nice garden and all securely fenced. There are car parking facilities but parking spaces for visitors can sometimes be hard to find. Inside, the reception area is welcoming and entry controlled by a receptionist. This area is also used by a visiting hairdresser and manicurist. The corridors are wide and airy and give a feeling of space. The dining room, lounge and quiet room make it homely. Resident's rooms are of a good size and en-suite. Residents are free to personalise their rooms. The carers are just that; caring, attentive and compassionate and treat the residents as individuals. No matter what, they always seem to smile. The other front of house staff (cleaners, laundry, maintenance) are no different. There is a good working relationship with the local GP surgery.

We count ourselves lucky that we found Sunnybank House to look after Mum in these final years.

Led by a caring and passionate manager who will do anything in her power to make sure everyone is happy. This is reflected in her team and residents.

Dad has dementia and loves rice pudding with a dollop of jam in it, he will want it every day and they make sure he gets it. There are activities every day to keep everyone motivated. I'm so grateful we found Sunnybank for Dad's forever home.

Sunnybank House is a purpose built care home with individual rooms for residents, all with ensuite toilet and shower facilities.
They cater for ordinary residential, dementia and nursing care on 3 separate floors.
My mother has been a resident for 2.5 years and I have been impressed by the level of care and the friendly staff (from all departments).
Mum has good and bad days but is always well treated and every effort is made to make allowances for her moods, although I recognise she can be less than helpful on occasions.
I fully endorse both the establishment and the staff, especially the staff.

I cannot recommend this care home more highly.
My wife has Alzheimer's Dementia and has been a resident for almost two years.
The care she gets is exceptional.
I see her nearly every day and she is always well dressed.
The home is spotless throughout and the staff very welcoming and helpful.
They take great care to include her in the daily activities even though she cannot now communicate.
She settled in immediately she went there (after a bad experience in a previous home) and I know that she is very well cared for, which gives me great peace of mind.

My Mother moved into Sunnybank House, on to the dementia floor, in September 2014 just after it opened. The staff were friendly and caring and Mum settled in immediately and was very happy. In the two and a half years since then, there have been five different managers plus a high turnover of carers and a change of ownership. Despite all that Mum received very good care and remained happy and contented. Sunnybank is always well maintained and clean and the food is very good and plentiful. Management and carers were always happy to discuss the care of my Mother with us if we had any concerns.
Residents have a variety of activities and entertainments to keep them stimulated and active. There is hope that the long awaited mini bus will arrive soon to enable residents to go on occasional outings.

My initial impressions of Sunnybank House on an unannounced inspection were very positive. It looked attractive, welcoming, spotlessly clean and extremely friendly. The rooms were a good size, well appointed with good furnishings. The general rooms were bright and cheerful with no hint of an institution. A greeting card from the staff welcomed my husband and he was quickly allowed into the family. All carers were kind and supportive. All residents were treated with dignity and as individuals. Everyone you encountered was similarly helpful and smiling. There were outside entertainers, parties and alfresco lunches when the summer weather was suitable when my husband's condition deteriorated he spent a brief period in hospital and his relief on returning to the nursing home at Sunnybank House was palpable. He received such loving care in the last week of his life, he could not have had a more peaceful end. I would have no hesitation in recommending Sunnybank House to anyone.

Impressed with the quality of care provided. The food was excellent. Staff very good and caring. Nothing was too much trouble. Would recommend this care home to friends and anyone who asked.

My mother had so much love and expert care in equal amounts at Sunnybank House. They took her straight from hospital in a terrible state and gave her back her dignity, re-gained her ability to enjoy life and nursed her lovingly until she passed away. What more could one ask of a nursing home? The staff are excellent, the ethos is one of dignity and enjoyment of life for the residents and the home is five star.

My mother moved to Suunybank House in November 2014. From feeling isolated in her flat, as she became more infirm, she immediately had the reassurance of kind and supportive staff, and the company of others. The rooms are spacious with large en-suites, attractively decorated and kept clean and fresh. The communal rooms are brightly decorated and activities are organised on all three floors for a change of scene. Family and visitors are always welcomed.

The daily activities include crafts such as making cards, painting, cooking and physical activities, such as simple ball games etc. which can cause much merriment. Of course, these activities are purely voluntary. Regular visits by a variety of entertainers are arranged and there are attractive grounds for occasional garden parties.
I would highly recommend this care home to others.

Happy overall with the care at Sunnybank but concerned care has been affected in last month due to loss of staff, appear to be understaffed at times and carers very pushed to give residents their full attention and do have a lot of needy residents, so feel this needs to attended to. Carers however do their upmost and always very helpful and friendly.

Clean and filled with lovely furniture in shared community rooms with matching furniture in bedrooms. Very comfortable with a number of activities available to residents with a neat garden. The staff have gone out of their way to get to know the residents and treat them with a friendly, positive respect. The atmosphere is always good. I have no qualms about my mother being a resident here.

Exceptionally clean tastefully decorated home. The five star hotel of care homes! Kind, thoughtful and helpful carers.

As my wife has A.M.D she doesn't get all of the benefits of the entertainment, but she seems to get on ok. All of the staff are very kind and the home is like a five star hotel.

Well designed purpose built home. Good size rooms. Food above average, activities above average. This is my mother's third care home only because, as her condition has deteriorated, others have been unable to cope. I mention this only as it validates my ratings, I can compare with others.