Sunnybank House is a state-of-the-art care home with nursing, situated in the heart of Fair Oak in Eastleigh.
This home offers the best possible care for older people including residential care, residential dementia care, nursing and palliative care and respite.
Group: Cinnamon Care Collection
Person in charge: Susan Munroe (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: Ages 45+.
Single Rooms: 60
Rooms with ensuite WC: 60
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Sunnybank House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.2 (maximum of 10) for Sunnybank House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Sunnybank House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.647 for Sunnybank House is calculated as follows: ( (142 Excellents x 5) + (70 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 215 Ratings = 4.647
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.583 Points relating to the number of positive Reviews for Sunnybank House is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12 Target = 0.583
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Sunnybank House has a Review Score of 9.2 (9.230) from 18 Reviews
Review submitted from a Postal Card by Geoffrey H (Son of Resident) on Friday 20 October 2017. Relates to October 2017.
I visited many homes and chose Sunnybank House as the best and most suitable for my mother. All homes appear to be very expensive so the most important factor was the care and comfort of my mother.
How likely would you be to recommend Sunnybank House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by E W (Daughter of Resident) on Friday 15 September 2017. Relates to August 2017.
The staff took my father at the beginning of his dementia diagnosis straight out of hospital. They have made him very welcome, ensuring he has been well fed, groomed and stimulated.
How likely would you be to recommend Sunnybank House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by S S (Stepdaughter of Resident) on Thursday 14 September 2017. Relates to September 2017.
My step mother has been in Sunnybank House for 18 months. Initially, she was on the residential floor and is now on the nursing floor. Sunnybank House was chosen as it is very welcoming, clean and has excellent staff. My step mum praises the food and enjoys the varied entertainment. Since arriving, at Sunnybank House, my step mother has transformed from a frail person into a happy well-cared for individual who still has a quality of life. I would have no hesitation recommending this home to anyone.
How likely would you be to recommend Sunnybank House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Nicki Kilpin, Home Admissions Advisor at Sunnybank House responded to this review on 18 Sep 2017:
Thank you for kind comments Sara. Your stepmother is a lovely lady, always with a smile and a kind word, we are lucky to have her here.
Review submitted from a Postal Card by J G (Son of Resident) on Monday 11 September 2017. Relates to August 2017.
The permanent staff and management are generally very good. More use of agency staff is made then I would like.
How likely would you be to recommend Sunnybank House? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Nicki Kilpin, Home Admissions Advisor at Sunnybank House responded to this review on 18 Sep 2017:
Thank you so much for sending in your review. It has been a pleasure to have your parents here at Sunnybank, you have been a big part of the Sunnybank family for some time. We certainly take your point in respect of agency staff, however, this has been unavoidable in recent months. I can tell you that we have an extensive recruitment drive underway, with the key objective, of only using agency in extreme/unavoidable circumstances. This is obviously imperative to our residents, improving their quality and continuity of care.
Review submitted from a Website Submission by Peter R (Son of Resident) on Sunday 27 August 2017. Relates to August 2017.
Sunnybank House is a modern purpose built care home. To the rear, there are patio seating areas for residents with a nice garden and all securely fenced. There are car parking facilities but parking spaces for visitors can sometimes be hard to find. Inside, the reception area is welcoming and entry controlled by a receptionist. This area is also used by a visiting hairdresser and manicurist. The corridors are wide and airy and give a feeling of space. The dining room, lounge and quiet room make it homely. Resident's rooms are of a good size and en-suite. Residents are free to personalise their rooms. The carers are just that; caring, attentive and compassionate and treat the residents as individuals. No matter what, they always seem to smile. The other front of house staff (cleaners, laundry, maintenance) are no different. There is a good working relationship with the local GP surgery.
We count ourselves lucky that we found Sunnybank House to look after Mum in these final years.
How likely would you be to recommend Sunnybank House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Nicki Kilpin, Home Admissions Advisor at Sunnybank House responded to this review on 18 Sep 2017:
Thank you Peter for your very kind comments, it really means a lot to us. Your Mum has become a very important part of Sunnybank House and is always so pleased to receive anything we can offer to her, doing her best to give us a smile with it.
Review submitted from a Website Submission by Linda V (Daughter of Resident) on Thursday 24 August 2017. Relates to August 2017.
Led by a caring and passionate manager who will do anything in her power to make sure everyone is happy. This is reflected in her team and residents.
Dad has dementia and loves rice pudding with a dollop of jam in it, he will want it every day and they make sure he gets it. There are activities every day to keep everyone motivated. I'm so grateful we found Sunnybank for Dad's forever home.
How likely would you be to recommend Sunnybank House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Nicki Kilpin, Home Admissions Advisor at Sunnybank House responded to this review on 29 Aug 2017:
Thank you Linda, for your very nice review. Your Dad is a very important person to us here at Sunnybank, he has a twinkle in his eye and a great sense of humour when on form, he has been especially happy since his change of room, giving him a new lease of life. It's always good to see you too.
Review submitted from a Postal Card by Dennis D (Son of Resident) on Wednesday 28 June 2017. Relates to June 2017.
Sunnybank House is a purpose built care home with individual rooms for residents, all with ensuite toilet and shower facilities.
They cater for ordinary residential, dementia and nursing care on 3 separate floors.
My mother has been a resident for 2.5 years and I have been impressed by the level of care and the friendly staff (from all departments).
Mum has good and bad days but is always well treated and every effort is made to make allowances for her moods, although I recognise she can be less than helpful on occasions.
I fully endorse both the establishment and the staff, especially the staff.
How likely would you be to recommend Sunnybank House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Nicki Kilpin, Home Admissions Advisor at Sunnybank House responded to this review on 18 Sep 2017:
Thank you very much for submitting this review Dennis, your Mum and her family are an asset to Sunnybank. She may have her bad days, but they are whey outnumbered by her good ones, seeing her smile can make the day, especially when her family are around her. Thank you to you too, for giving that bit extra, and making us smile.
Review submitted from a Postal Card by Ken W (Husband of Resident) on Thursday 13 April 2017. Relates to March 2017.
I cannot recommend this care home more highly.
My wife has Alzheimer's Dementia and has been a resident for almost two years.
The care she gets is exceptional.
I see her nearly every day and she is always well dressed.
The home is spotless throughout and the staff very welcoming and helpful.
They take great care to include her in the daily activities even though she cannot now communicate.
She settled in immediately she went there (after a bad experience in a previous home) and I know that she is very well cared for, which gives me great peace of mind.
How likely would you be to recommend Sunnybank House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Nicki Kilpin, Home Admissions Advisor at Sunnybank House responded to this review on 22 Jun 2017:
Hello Ken,
I know I have thanked you for this very valuable review Ken, but just wanted to say it's been a pleasure getting to know not only Grace, but also becoming close to you too. Always good to have a friendly face around.
Review submitted from a Website Submission by Gill J (Daughter of Resident) on Tuesday 4 April 2017. Relates to November 2016.
My Mother moved into Sunnybank House, on to the dementia floor, in September 2014 just after it opened. The staff were friendly and caring and Mum settled in immediately and was very happy. In the two and a half years since then, there have been five different managers plus a high turnover of carers and a change of ownership. Despite all that Mum received very good care and remained happy and contented. Sunnybank is always well maintained and clean and the food is very good and plentiful. Management and carers were always happy to discuss the care of my Mother with us if we had any concerns.
Residents have a variety of activities and entertainments to keep them stimulated and active. There is hope that the long awaited mini bus will arrive soon to enable residents to go on occasional outings.
How likely would you be to recommend Sunnybank House? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by R B (Wife of Resident) on Wednesday 1 March 2017. Relates to December 2016.
My initial impressions of Sunnybank House on an unannounced inspection were very positive. It looked attractive, welcoming, spotlessly clean and extremely friendly. The rooms were a good size, well appointed with good furnishings. The general rooms were bright and cheerful with no hint of an institution. A greeting card from the staff welcomed my husband and he was quickly allowed into the family. All carers were kind and supportive. All residents were treated with dignity and as individuals. Everyone you encountered was similarly helpful and smiling. There were outside entertainers, parties and alfresco lunches when the summer weather was suitable when my husband's condition deteriorated he spent a brief period in hospital and his relief on returning to the nursing home at Sunnybank House was palpable. He received such loving care in the last week of his life, he could not have had a more peaceful end. I would have no hesitation in recommending Sunnybank House to anyone.
How likely would you be to recommend Sunnybank House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Robert T (Resident) on Wednesday 12 October 2016. Relates to September 2016.
Impressed with the quality of care provided. The food was excellent. Staff very good and caring. Nothing was too much trouble. Would recommend this care home to friends and anyone who asked.
How likely would you be to recommend Sunnybank House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Wendy C (Daughter of Resident) on Tuesday 14 June 2016. Relates to June 2016.
My mother had so much love and expert care in equal amounts at Sunnybank House. They took her straight from hospital in a terrible state and gave her back her dignity, re-gained her ability to enjoy life and nursed her lovingly until she passed away. What more could one ask of a nursing home? The staff are excellent, the ethos is one of dignity and enjoyment of life for the residents and the home is five star.
How likely would you be to recommend Sunnybank House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Cath L (Daughter of Resident) on Monday 16 May 2016. Relates to April 2016.
My mother moved to Suunybank House in November 2014. From feeling isolated in her flat, as she became more infirm, she immediately had the reassurance of kind and supportive staff, and the company of others. The rooms are spacious with large en-suites, attractively decorated and kept clean and fresh. The communal rooms are brightly decorated and activities are organised on all three floors for a change of scene. Family and visitors are always welcomed.
The daily activities include crafts such as making cards, painting, cooking and physical activities, such as simple ball games etc. which can cause much merriment. Of course, these activities are purely voluntary. Regular visits by a variety of entertainers are arranged and there are attractive grounds for occasional garden parties.
I would highly recommend this care home to others.
How likely would you be to recommend Sunnybank House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Alfred A (Husband of Resident) on Wednesday 13 April 2016. Relates to March 2016.
Happy overall with the care at Sunnybank but concerned care has been affected in last month due to loss of staff, appear to be understaffed at times and carers very pushed to give residents their full attention and do have a lot of needy residents, so feel this needs to attended to. Carers however do their upmost and always very helpful and friendly.
How likely would you be to recommend Sunnybank House? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by R D (Son of Resident) on Monday 1 February 2016. Relates to January 2016.
Clean and filled with lovely furniture in shared community rooms with matching furniture in bedrooms. Very comfortable with a number of activities available to residents with a neat garden. The staff have gone out of their way to get to know the residents and treat them with a friendly, positive respect. The atmosphere is always good. I have no qualms about my mother being a resident here.
How likely would you be to recommend Sunnybank House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Review submitted from a Postal Card by H (Granddaughter of Resident) on Thursday 28 January 2016. Relates to January 2016.
Exceptionally clean tastefully decorated home. The five star hotel of care homes! Kind, thoughtful and helpful carers.
How likely would you be to recommend Sunnybank House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Eric W (Husband of Resident) on Thursday 28 January 2016. Relates to January 2016.
As my wife has A.M.D she doesn't get all of the benefits of the entertainment, but she seems to get on ok. All of the staff are very kind and the home is like a five star hotel.
How likely would you be to recommend Sunnybank House? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Paul O (Son of Resident) on Monday 25 January 2016.
Well designed purpose built home. Good size rooms. Food above average, activities above average. This is my mother's third care home only because, as her condition has deteriorated, others have been unable to cope. I mention this only as it validates my ratings, I can compare with others.
How likely would you be to recommend Sunnybank House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
February 2018
Recipient: Cinnamon Care Collection
Date: Thursday 01 Feb 2018
Job Title: General Manager
Joined: 2017
Description:
Karen was appointed to the role of Home Manager, in January 2017, she is a qualified RGN prescriber and has a very experienced background in care, having commissioned previous
homes and successfully managed a very large home on the Isle of Wight, she is eager to put all her expertise and experience into Sunnybank House, and her team, ensuring that her residents, are living and enjoying their lives to the maximum.
There are currently no Care Home Idol entrants who have performed at Sunnybank House