Sunnybank House Care Home

Botley Road, Fair Oak, Eastleigh SO50 7AP
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9.9 107 Reviews
  • Sunnybank House Care Home, Eastleigh
Sunnybank House is a modern, purpose-built care home located in the heart of Fair Oak, Eastleigh. As part of Cinnamon Care Collection, an award-winning provider recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Sunnybank House offers exceptional residential and dementia care within stylish, welcoming surroundings.

Combining elegant interiors with a genuinely caring team, Sunnybank House provides a warm and supportive environment where residents can feel safe, valued and truly at home. Compassion, dignity and respect underpin everything the team does, offering reassurance to both residents and their families.

Bright, comfortable en-suite bedrooms are complemented by inviting communal spaces, including a garden room, visitors’ lounge and beautifully landscaped gardens with patios, creating peaceful areas to relax and socialise. A varied activities programme ensures residents remain engaged and stimulated, tailored to individual interests and abilities.

On-site facilities include a hairdressing salon, chiropody services and an in-house laundry, supporting comfort and convenience in daily life.

At Sunnybank House, the team believes it is the people who make the difference. The result is a community where residents enjoy not just quality care, but a fulfilling lifestyle and meaningful experiences every day.

Cinnamon Care Collection invests in innovative technology to enhance resident safety and well-being. This includes introducing Sensio RoomMate to help reduce falls, and PainChek, an intelligent digital pain assessment tool, across all homes. Cinnamon is also the first large luxury care home group to pilot the National Dementia Care Accreditation Scheme (NaDCAS), underlining its commitment to excellence in dementia care.
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Care Provided by Sunnybank House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950

Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability, room choice and a pre-admission needs assessment. T&C's apply.

These prices are only a guideline, please contact Sunnybank House Care Home to find out the exact price for your requirements.

Contact Sunnybank House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Sunnybank House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • James Greene (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2026
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visit at any time that is appropriate for your loved one

Parking

  • Plenty of on-site parking for visitors and designated Disabled parking also.

Sunnybank House Care Home Reviews (107)

9.9

Sunnybank House Care Home has a Review Score of 9.9 (9.924) out of 10, based on 38 reviews in the last 2 years.
Over all time Sunnybank House Care Home has 107 reviews.

Overall Experience
  • 87
  • 19
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Date Published
  • 107
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Reviewer Connection to Sunnybank House Care Home
  • 30
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  • 17
  • 10
  • 4
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  • 1
  • 1
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Total of 107, showing 81-100
Review from C R (Son-in-law of Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law recently stayed at Sunnybank House for short term respite care. He loved it there, so much so, that he didn't want to leave. He was treated with care and respect throughout his stay. The home is modern, bright and appealing. The staff are great and the food and accommodation are first
class.
Reply from Hayley Gibbons, Deputy Mgr at Sunnybank House Care HomeThank you for the review.
We are very pleased that your father-in-law had a great experience and enjoyed his stay with us.
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Review from Helen J (Daughter of Resident) published on 13 February 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
Initial appearances in comparison to other homes are encouraging. However, there is a marked lack of personal care experienced by my Mother following a major operation. For her first 3 days, she was not offered help with a shower and due to having a broken chest bone unable to have one unassisted. Her
bed remains unmade daily until she requests for it to be made and again following a quadruple heart bypass she is not able to make it herself. After 8 days she has not had clean sheets, despite the floor being washed thoroughly daily - surely for the amount of money being paid at least twice a week would be reasonable? Night staff were so noisy last night my Mother was awoken due to laughter in the corridor. When she mentioned it to staff today it was dismissed as staff banter. Impressionable, warm, fashionably decorated home for visitors, friends and family, however, hearing about the day to day going’s on is slightly worrying when my sister and I are entrusting the home to care for my Mother.
Reply from Hayley Gibbons, Deputy Mgr at Sunnybank House Care HomeThank you for your review of Sunnybank House.

We pride ourselves on the consistently high level of personal care provided at Sunnybank House. I am sorry your experience was not to the standard you expected. I apologise for the lack of a shower for the first three days and am reassured to see from our records that we made regular offers of showers and personal care to your mother throughout the remainder of your mum’s stay.

I apologise if the night staff were a little too loud on one night of your mother’s stay. We have reminded the night team members to restrict themselves to private areas for any potentially intrusive team member small talk as I am sure being woken unnecessarily by any means is upsetting and we acknowledge is entirely unacceptable.

If you would like to contact us about the “day-to-day goings on” that you found slightly worrying, then please do pop in to discuss this. We value all feedback and are committed to continually improving the service that we provide to our residents at Sunnybank House and in all of our Cinnamon Care Homes.
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Review from Kevin W (Son-in-law of Resident) published on 4 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After looking at several other homes, we chose Sunnybank House Care Home and boy are we glad we did. The welcome my mother-in-law received was second to none, the staff and management took time to settle her in which we all knew would take time but nothing is too much trouble. We were made to feel at
home, being reminded that this is her new home and we were welcome to come and see her whenever we pleased. The room she has is great, with a large bathroom, always clean, and fresh towels every day. The food, in my opinion, is exceptionally freshly cooked, great presentation in a lovely restaurant setting. The choices are very very good and that is what Sunnybank seems to be, all about choices. The residents can stay in their rooms, go to the lounges, go into the gardens, join in on the various activities or go to the entertainments. It's all about choice thank God. One last thing, at Sunnybank all the staff treat the residents with kindness, dignity and patience.
Reply from Sandra Patricio, Home admissions advisor at Sunnybank House Care HomeThank you very much for this lovely review.
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Review from Vera P (Resident) assisted by family/friend published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy here, I have a lovely room. All the staff are friendly and caring.
Reply from Sandra Patricio, Home admissions advisor at Sunnybank House Care HomeThank you to our resident Vera for this lovely review.
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Review from Kathleen M (Resident) assisted by family/friend published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm happy a lot of the time. I like my room very much. All the staff are friendly and caring. They have a lot to do and are always busy but they do their best.
Reply from Sandra Patricio, Home admissions advisor at Sunnybank House Care HomeThank you to our resident for this lovely review.
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Review from S P (Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle spent the last few weeks of his life being looked after by Cinnamon and the staff were wonderful.
Nothing was too much trouble, every effort was made to make him comfortable and at ease during his stay.
I was kept well informed of any changes in medication and told how his days were spent
and what activities he became interested in.
I would have no hesitation whatsoever in recommending any Cimmamon care home to friends and relatives.
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Review from Dorothy T (Wife of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband enjoyed his 2 weeks with you and always enjoys his visit with you.
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Review from E S (Friend of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am only a visitor, not a patient. The patient is a friend of mine. I always get a warm welcome from the person on the desk. My friend has some complaints but on the whole is settled and happy.
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Review from W T (Friend of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfactory in every respect.
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Review from J W (Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant atmosphere and everyone helpful and happy.
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Review from Geoffrey H (Son of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited many homes and chose Sunnybank House as the best and most suitable for my mother. All homes appear to be very expensive so the most important factor was the care and comfort of my mother.
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Review from S S (Stepdaughter of Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My step mother has been in Sunnybank House for 18 months. Initially, she was on the residential floor and is now on the nursing floor. Sunnybank House was chosen as it is very welcoming, clean and has excellent staff. My step mum praises the food and enjoys the varied entertainment. Since arriving,
at Sunnybank House, my step mother has transformed from a frail person into a happy well-cared for individual who still has a quality of life. I would have no hesitation recommending this home to anyone.
Reply from Nicki Kilpin, Home Admissions Advisor at Sunnybank House Care HomeThank you for kind comments Sara. Your stepmother is a lovely lady, always with a smile and a kind word, we are lucky to have her here.
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Review from J G (Son of Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The permanent staff and management are generally very good. More use of agency staff is made then I would like.
Reply from Nicki Kilpin, Home Admissions Advisor at Sunnybank House Care HomeThank you so much for sending in your review. It has been a pleasure to have your parents here at Sunnybank, you have been a big part of the Sunnybank family for some time. We certainly take your point in respect of agency staff, however, this has been unavoidable in recent months. I can tell you that we have an extensive recruitment drive underway, with the key objective, of only using agency in extreme/unavoidable circumstances. This is obviously imperative to our residents, improving their quality and continuity of care.
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Review from Linda V (Daughter of Resident) published on 18 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Led by a caring and passionate manager who will do anything in her power to make sure everyone is happy. This is reflected in her team and residents.


Dad has dementia and loves rice pudding with a dollop of jam in it, he will want it every day and they make sure he gets it. There are activities every

day to keep everyone motivated. I'm so grateful we found Sunnybank for Dad's forever home.
Reply from Nicki Kilpin, Home Admissions Advisor at Sunnybank House Care HomeThank you Linda, for your very nice review. Your Dad is a very important person to us here at Sunnybank, he has a twinkle in his eye and a great sense of humour when on form, he has been especially happy since his change of room, giving him a new lease of life. It's always good to see you too.
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Review from Peter R (Son of Resident) published on 18 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Sunnybank House is a modern purpose built care home. To the rear, there are patio seating areas for residents with a nice garden and all securely fenced. There are car parking facilities but parking spaces for visitors can sometimes be hard to find. Inside, the reception area is welcoming and entry
controlled by a receptionist. This area is also used by a visiting hairdresser and manicurist. The corridors are wide and airy and give a feeling of space. The dining room, lounge and quiet room make it homely. Resident's rooms are of a good size and en-suite. Residents are free to personalise their rooms. The carers are just that; caring, attentive and compassionate and treat the residents as individuals. No matter what, they always seem to smile. The other front of house staff (cleaners, laundry, maintenance) are no different. There is a good working relationship with the local GP surgery.


We count ourselves lucky that we found Sunnybank House to look after Mum in these final years.

Reply from Nicki Kilpin, Home Admissions Advisor at Sunnybank House Care HomeThank you Peter for your very kind comments, it really means a lot to us. Your Mum has become a very important part of Sunnybank House and is always so pleased to receive anything we can offer to her, doing her best to give us a smile with it.
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Review from E W (Daughter of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff took my father at the beginning of his dementia diagnosis straight out of hospital. They have made him very welcome, ensuring he has been well fed, groomed and stimulated.
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Review from Ken W (Husband of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend this care home more highly.
My wife has Alzheimer's Dementia and has been a resident for almost two years.
The care she gets is exceptional.
I see her nearly every day and she is always well dressed.
The home is spotless throughout and the staff very welcoming and helpful.
They
take great care to include her in the daily activities even though she cannot now communicate.
She settled in immediately she went there (after a bad experience in a previous home) and I know that she is very well cared for, which gives me great peace of mind.
Reply from Nicki Kilpin, Home Admissions Advisor at Sunnybank House Care HomeHello Ken,

I know I have thanked you for this very valuable review Ken, but just wanted to say it's been a pleasure getting to know not only Grace, but also becoming close to you too. Always good to have a friendly face around.
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Review from Gill J (Daughter of Resident) published on 12 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother moved into Sunnybank House, on to the dementia floor, in September 2014 just after it opened. The staff were friendly and caring and Mum settled in immediately and was very happy. In the two and a half years since then, there have been five different managers plus a high turnover of carers
and a change of ownership. Despite all that Mum received very good care and remained happy and contented. Sunnybank is always well maintained and clean and the food is very good and plentiful. Management and carers were always happy to discuss the care of my Mother with us if we had any concerns.
Residents have a variety of activities and entertainments to keep them stimulated and active. There is hope that the long awaited mini bus will arrive soon to enable residents to go on occasional outings.
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Review from R B (Wife of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My initial impressions of Sunnybank House on an unannounced inspection were very positive. It looked attractive, welcoming, spotlessly clean and extremely friendly. The rooms were a good size, well appointed with good furnishings. The general rooms were bright and cheerful with no hint of an institution.
A greeting card from the staff welcomed my husband and he was quickly allowed into the family. All carers were kind and supportive. All residents were treated with dignity and as individuals. Everyone you encountered was similarly helpful and smiling. There were outside entertainers, parties and alfresco lunches when the summer weather was suitable when my husband's condition deteriorated he spent a brief period in hospital and his relief on returning to the nursing home at Sunnybank House was palpable. He received such loving care in the last week of his life, he could not have had a more peaceful end. I would have no hesitation in recommending Sunnybank House to anyone.
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Review from Robert T (Resident) assisted by family/friend published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Impressed with the quality of care provided. The food was excellent. Staff very good and caring. Nothing was too much trouble. Would recommend this care home to friends and anyone who asked.
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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Sunnybank House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.924 for Sunnybank House Care Home is calculated as follows: ( (414 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 445 Ratings = 4.924
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sunnybank House Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (5)

James

James Greene

Job Title: General Manager Joined: 2023

What I Do:
As General Manager of Sunnybank House, it’s my absolute pleasure to welcome you to our home. I work closely with every department to ensure we deliver an exceptional experience for all our residents, rooted in kindness, quality, and a shared commitment to excellence.


You’ll often find me out and about in the home, engaging with residents, listening to their feedback, and collaborating on new ideas that help us continue to grow and improve. I’m also deeply passionate about team development, working side by side with my Sunnybank colleagues to ensure they feel empowered, supported, and inspired to provide the best possible care.


My Experience:
My journey in care began at age 15, washing dishes in my local nursing home—and I’ve never looked back. That early experience sparked a lasting passion for supporting others and set me on a path of learning and leadership.


Since then, I’ve embraced every opportunity to grow, working in every role within the home—including the occasional stint in the kitchen! I’ve held leadership positions in both small and large organisations at home, regional, and operational levels. But my heart belongs to home management, where I can be part of residents’ lives and see the impact of meaningful care each and every day.


About Me:
When I’m not at work, you’ll find me staying active at the gym, unwinding at the cinema, or enjoying peaceful hours by the water with a fishing rod in hand.

Jasmin

Jasmin Wheeler-Osman

Job Title: Deputy Manager Joined: 2022

My Role: I joined Cinnamon in September 2022 and proudly serve as Deputy Manager at Sunnybank House. In this role, I support the smooth day-to-day running of the home, making sure the needs, wishes, and preferences of both residents and their families are always heard and respected.


My Experience: With a strong background in dementia care, I’ve completed extensive training in supporting individuals living with dementia. I hold a Level 3 qualification in Health and Social Care and am currently working toward my Level 5. I’m passionate about helping team members grow and thrive, and I take great satisfaction in coaching and supporting staff to reach their full potential.


About Me: Outside of work, I love spending quality time with my family, catching up with friends, and simply unwinding in good company.

Jennifer

Jennifer Hutt

Job Title: Home Admissions Advisor Joined: 2025

What I do
As the home admissions advisor at Sunnybank, I’m here to support and advise potential residents and their loved ones through this important decision. I guide people through the admissions journey at a pace that feels comfortable, answering questions and helping everyone feel confident and supported. I work closely with the team to make each transition into Sunnybank House as smooth and personal as possible.


My experience
With over 10 years’ experience in the wedding industry, I’ve enjoyed supporting people through some of life’s most emotional, exciting, and occasionally unpredictable moments with a friendly smile and the belief that a little kindness goes a very long way. I enjoy helping people feel at ease, understanding their choices clearly, and feeling confident in the decisions ahead.


About me
I’m married with three teenagers, which means I’m highly trained in diplomacy, patience, and mastering the art of being heard over headphones. When I’m not helping families settle into Sunnybank House, you’ll usually find me enjoying live music or at home indulging in my love of wine and cheese!

Jo

Jo Millen

Job Title: Wellbeing and Lifestyle Lead Joined: 2024

What I Do


I’m the Lead Wellbeing and Lifestyle Coordinator here at Sunnybank House. I work closely with my team to provide our residents with a varied and exciting diary of activities, week after week. We encourage residents to continue with lifelong interests and hobbies, whilst creating and embracing new experiences and learning.


I believe life is for living, nurturing new friendships and making memories, all of which we encourage at Sunnybank.


My Experience


My journey at Sunnybank House started as a volunteer. The experience I gained during that time was invaluable and made me well placed for undertaking my current role. My past career path had been in Hospitality and Catering, providing me with many transferable skills and a love of working as part of a team.


About Me


I’m married with four grown-up children and a much-loved Labrador. In my spare time, I enjoy nothing more than a good book and a large cup of coffee or a walk with family in the beautiful Hampshire countryside… life’s simple pleasures.

Kevin

Kevin Oborne

Job Title: Head Chef Joined: 2025

What I do:
I'm thrilled to be a member of the team at Sunnybank House, where I lead a dedicated kitchen team passionate about delivering a delicious and nutritious dining experience for our residents. We take great pride in using fresh, seasonal ingredients and work closely with trusted suppliers to make this possible.


My Experience:
With over 45 years in hospitality and catering, my background spans fine dining, sports and historic venues, pub management, and the care sector. I spent two decades as Catering and Hospitality Manager at Salisbury Cathedral, where I had the privilege of catering for Their Majesties Queen Elizabeth II and King Charles III, among many others.


About me:
A true Sussex native, I enjoy relaxing holidays, tackling DIY projects, getting my hands dirty in the garden, and cheering on the mighty Brighton & Hove Albion. I've been happily married to Ellen for 36 years; together we share two grown-up children, two very grown-up stepchildren, and our loyal black lab, Harvey.

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