Sunnybank House Care Home

Very caring and friendly. Nothing was too much trouble for the staff. Mother particularly enjoyed having her hair done!

The carers were patient under difficult circumstances, and we very much appreciated their kindness.

My father-in-law recently stayed at Sunnybank House for short term respite care. He loved it there, so much so, that he didn't want to leave. He was treated with care and respect throughout his stay. The home is modern, bright and appealing. The staff are great and the food and accommodation are first class.

Initial appearances in comparison to other homes are encouraging. However, there is a marked lack of personal care experienced by my Mother following a major operation. For her first 3 days, she was not offered help with a shower and due to having a broken chest bone unable to have one unassisted. Her bed remains unmade daily until she requests for it to be made and again following a quadruple heart bypass she is not able to make it herself. After 8 days she has not had clean sheets, despite the floor being washed thoroughly daily - surely for the amount of money being paid at least twice a week would be reasonable? Night staff were so noisy last night my Mother was awoken due to laughter in the corridor. When she mentioned it to staff today it was dismissed as staff banter. Impressionable, warm, fashionably decorated home for visitors, friends and family, however, hearing about the day to day going’s on is slightly worrying when my sister and I are entrusting the home to care for my Mother.

After looking at several other homes, we chose Sunnybank House Care Home and boy are we glad we did. The welcome my mother-in-law received was second to none, the staff and management took time to settle her in which we all knew would take time but nothing is too much trouble. We were made to feel at home, being reminded that this is her new home and we were welcome to come and see her whenever we pleased. The room she has is great, with a large bathroom, always clean, and fresh towels every day. The food, in my opinion, is exceptionally freshly cooked, great presentation in a lovely restaurant setting. The choices are very very good and that is what Sunnybank seems to be, all about choices. The residents can stay in their rooms, go to the lounges, go into the gardens, join in on the various activities or go to the entertainments. It's all about choice thank God. One last thing, at Sunnybank all the staff treat the residents with kindness, dignity and patience.

I'm very happy here, I have a lovely room. All the staff are friendly and caring.

I'm happy a lot of the time. I like my room very much. All the staff are friendly and caring. They have a lot to do and are always busy but they do their best.

I would have no hesitation whatsoever in recommending any Cimmamon care home to friends and relatives.

My husband enjoyed his 2 weeks with you and always enjoys his visit with you.

I am only a visitor, not a patient. The patient is a friend of mine. I always get a warm welcome from the person on the desk. My friend has some complaints but on the whole is settled and happy.

Satisfactory in every respect.

Very pleasant atmosphere and everyone helpful and happy.

I visited many homes and chose Sunnybank House as the best and most suitable for my mother. All homes appear to be very expensive so the most important factor was the care and comfort of my mother.

My step mother has been in Sunnybank House for 18 months. Initially, she was on the residential floor and is now on the nursing floor. Sunnybank House was chosen as it is very welcoming, clean and has excellent staff. My step mum praises the food and enjoys the varied entertainment. Since arriving, at Sunnybank House, my step mother has transformed from a frail person into a happy well-cared for individual who still has a quality of life. I would have no hesitation recommending this home to anyone.

The permanent staff and management are generally very good. More use of agency staff is made then I would like.

Led by a caring and passionate manager who will do anything in her power to make sure everyone is happy. This is reflected in her team and residents.

Dad has dementia and loves rice pudding with a dollop of jam in it, he will want it every day and they make sure he gets it. There are activities every day to keep everyone motivated. I'm so grateful we found Sunnybank for Dad's forever home.

Sunnybank House is a modern purpose built care home. To the rear, there are patio seating areas for residents with a nice garden and all securely fenced. There are car parking facilities but parking spaces for visitors can sometimes be hard to find. Inside, the reception area is welcoming and entry controlled by a receptionist. This area is also used by a visiting hairdresser and manicurist. The corridors are wide and airy and give a feeling of space. The dining room, lounge and quiet room make it homely. Resident's rooms are of a good size and en-suite. Residents are free to personalise their rooms. The carers are just that; caring, attentive and compassionate and treat the residents as individuals. No matter what, they always seem to smile. The other front of house staff (cleaners, laundry, maintenance) are no different. There is a good working relationship with the local GP surgery.

We count ourselves lucky that we found Sunnybank House to look after Mum in these final years.

The staff took my father at the beginning of his dementia diagnosis straight out of hospital. They have made him very welcome, ensuring he has been well fed, groomed and stimulated.

She settled in immediately she went there (after a bad experience in a previous home) and I know that she is very well cared for, which gives me great peace of mind.

Residents have a variety of activities and entertainments to keep them stimulated and active. There is hope that the long awaited mini bus will arrive soon to enable residents to go on occasional outings.