
Such a friendly place, everyone is lovely and nothing is too much.C S(Daughter of Resident/Service User)

My mother received medical care that was above and beyond what I could have hopedDavid C(Son of Resident/Service User)

My mother had so much love and expert care in equal amounts at Sunnybank House.Wendy C(Daughter of Resident/Service User)

Such a friendly place, everyone is lovely and nothing is too much.C S(Daughter of Resident/Service User)

My mother received medical care that was above and beyond what I could have hopedDavid C(Son of Resident/Service User)

My mother had so much love and expert care in equal amounts at Sunnybank House.Wendy C(Daughter of Resident/Service User)

Sunnybank House is a modern, purpose-built care home located in the heart of Fair Oak, Eastleigh. As part of Cinnamon Care Collection, an award-winning provider recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Sunnybank House offers exceptional residential and dementia care within stylish, welcoming surroundings.
Combining elegant interiors with a genuinely caring team, Sunnybank House provides a warm and supportive environment where residents can feel safe, valued...
Care Provided by Sunnybank House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability, room choice and a pre-admission needs assessment. T&C's apply.
The price(s) shown are provided by the care home. Contact Sunnybank House Care Home for full pricing details and T&Cs.
Contact Sunnybank House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- James Greene(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2014
- Last Refurbishment: 2026
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visit at any time that is appropriate for your loved one
Parking
- Plenty of on-site parking for visitors and designated Disabled parking also.
Sunnybank House Care Home Reviews (109)
Sunnybank House Care Home has a Review Score of 9.9 (9.912) out of 10, based on 34 reviews in the last 2 years.
Over all time Sunnybank House Care Home has 109 reviews.
Very caring and friendly. Nothing was too much trouble for the staff. Mother particularly enjoyed having her hair done!
Thank you so much for the lovely review. The whole team here really appreciate you taking the time to provide this feedback on the home. We would be delighted if we saw both yourself and your Mother again in the future.
The decor is very good, and the rooms comfortable. The food was excellent, and the little extra touches were much appreciated. As family members, we were always welcome and able to make cups of tea and enjoy the delicious cakes and biscuits.
The carers were patient under difficult circumstances, and we very much appreciated their kindness.
Thank you very much for or your kind review; we really appreciate your feedback.
My father-in-law recently stayed at Sunnybank House for short term respite care. He loved it there, so much so, that he didn't want to leave. He was treated with care and respect throughout his stay. The home is modern, bright and appealing. The staff are great and the food and accommodation are first class.
We are very pleased that your father-in-law had a great experience and enjoyed his stay with us.
Initial appearances in comparison to other homes are encouraging. However, there is a marked lack of personal care experienced by my Mother following a major operation. For her first 3 days, she was not offered help with a shower and due to having a broken chest bone unable to have one unassisted. Her bed remains unmade daily until she requests for it to be made and again following a quadruple heart bypass she is not able to make it herself. After 8 days she has not had clean sheets, despite the floor being washed thoroughly daily - surely for the amount of money being paid at least twice a week would be reasonable? Night staff were so noisy last night my Mother was awoken due to laughter in the corridor. When she mentioned it to staff today it was dismissed as staff banter. Impressionable, warm, fashionably decorated home for visitors, friends and family, however, hearing about the day to day going’s on is slightly worrying when my sister and I are entrusting the home to care for my Mother.
Thank you for your review of Sunnybank House.
We pride ourselves on the consistently high level of personal care provided at Sunnybank House. I am sorry your experience was not to the standard you expected. I apologise for the lack of a shower for the first three days and am reassured to see...
After looking at several other homes, we chose Sunnybank House Care Home and boy are we glad we did. The welcome my mother-in-law received was second to none, the staff and management took time to settle her in which we all knew would take time but nothing is too much trouble. We were made to feel at home, being reminded that this is her new home and we were welcome to come and see her whenever we pleased. The room she has is great, with a large bathroom, always clean, and fresh towels every day. The food, in my opinion, is exceptionally freshly cooked, great presentation in a lovely restaurant setting. The choices are very very good and that is what Sunnybank seems to be, all about choices. The residents can stay in their rooms, go to the lounges, go into the gardens, join in on the various activities or go to the entertainments. It's all about choice thank God. One last thing, at Sunnybank all the staff treat the residents with kindness, dignity and patience.
Thank you very much for this lovely review.
I'm very happy here, I have a lovely room. All the staff are friendly and caring.
Thank you to our resident Vera for this lovely review.
I'm happy a lot of the time. I like my room very much. All the staff are friendly and caring. They have a lot to do and are always busy but they do their best.
Thank you to our resident for this lovely review.
Nothing was too much trouble, every effort was made to make him comfortable and at ease during his stay.
I was kept well informed of any changes in medication and told how his days were spent and what activities he became interested in.
I would have no hesitation whatsoever in recommending any Cimmamon care home to friends and relatives.
My husband enjoyed his 2 weeks with you and always enjoys his visit with you.
I am only a visitor, not a patient. The patient is a friend of mine. I always get a warm welcome from the person on the desk. My friend has some complaints but on the whole is settled and happy.
Satisfactory in every respect.
Very pleasant atmosphere and everyone helpful and happy.
I visited many homes and chose Sunnybank House as the best and most suitable for my mother. All homes appear to be very expensive so the most important factor was the care and comfort of my mother.
My step mother has been in Sunnybank House for 18 months. Initially, she was on the residential floor and is now on the nursing floor. Sunnybank House was chosen as it is very welcoming, clean and has excellent staff. My step mum praises the food and enjoys the varied entertainment. Since arriving, at Sunnybank House, my step mother has transformed from a frail person into a happy well-cared for individual who still has a quality of life. I would have no hesitation recommending this home to anyone.
Thank you for kind comments Sara. Your stepmother is a lovely lady, always with a smile and a kind word, we are lucky to have her here.
The permanent staff and management are generally very good. More use of agency staff is made then I would like.
Thank you so much for sending in your review. It has been a pleasure to have your parents here at Sunnybank, you have been a big part of the Sunnybank family for some time. We certainly take your point in respect of agency staff, however, this has been unavoidable in recent months. I can tell you...
Led by a caring and passionate manager who will do anything in her power to make sure everyone is happy. This is reflected in her team and residents.
Dad has dementia and loves rice pudding with a dollop of jam in it, he will want it every day and they make sure he gets it. There are activities every day to keep everyone motivated. I'm so grateful we found Sunnybank for Dad's forever home.
Thank you Linda, for your very nice review. Your Dad is a very important person to us here at Sunnybank, he has a twinkle in his eye and a great sense of humour when on form, he has been especially happy since his change of room, giving him a new lease of life. It's always good to see you too.
Sunnybank House is a modern purpose built care home. To the rear, there are patio seating areas for residents with a nice garden and all securely fenced. There are car parking facilities but parking spaces for visitors can sometimes be hard to find. Inside, the reception area is welcoming and entry controlled by a receptionist. This area is also used by a visiting hairdresser and manicurist. The corridors are wide and airy and give a feeling of space. The dining room, lounge and quiet room make it homely. Resident's rooms are of a good size and en-suite. Residents are free to personalise their rooms. The carers are just that; caring, attentive and compassionate and treat the residents as individuals. No matter what, they always seem to smile. The other front of house staff (cleaners, laundry, maintenance) are no different. There is a good working relationship with the local GP surgery.
We count ourselves lucky that we found Sunnybank House to look after Mum in these final years.
Thank you Peter for your very kind comments, it really means a lot to us. Your Mum has become a very important part of Sunnybank House and is always so pleased to receive anything we can offer to her, doing her best to give us a smile with it.
The staff took my father at the beginning of his dementia diagnosis straight out of hospital. They have made him very welcome, ensuring he has been well fed, groomed and stimulated.
My wife has Alzheimer's Dementia and has been a resident for almost two years.
The care she gets is exceptional.
I see her nearly every day and she is always well dressed.
The home is spotless throughout and the staff very welcoming and helpful.
They take great care to include her in the daily activities even though she cannot now communicate.
She settled in immediately she went there (after a bad experience in a previous home) and I know that she is very well cared for, which gives me great peace of mind.
Hello Ken,
I know I have thanked you for this very valuable review Ken, but just wanted to say it's been a pleasure getting to know not only Grace, but also becoming close to you too. Always good to have a friendly face around.
Residents have a variety of activities and entertainments to keep them stimulated and active. There is hope that the long awaited mini bus will arrive soon to enable residents to go on occasional outings.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 August 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (165) & Events (2)
- 29 Sep 2025
Celebrating Creativity and Wellbing at Sunnybank House, this ‘Arts In The Care Homes’ day. What a lot of talented people we are ??????? #AICH2025 #ArtsinCareHomes
- 29 Sep 2025
We had a delightful afternoon making our Autumn wreaths and we think they look amazing
- 29 Sep 2025
Can we tempt you......????????If you would like to come in and join us for some cake and a look around, please call us on 02380 603120.
- 17 Jul 2026Organiser: Sunnybank House Care Home
- 10 Sep 2026Organiser: Sunnybank House Care Home
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 27 Jan 2025Recipient: Sunnybank House Care Home
Meet the Team (5)

As General Manager of Sunnybank House, it’s my absolute pleasure to welcome you to our home. I work closely with every department to ensure we deliver an exceptional experience for all our residents, rooted in kindness, quality, and a shared commitment to excellence.
You’ll often find me out and about in the home, engaging with residents, listening to their feedback, and collaborating on new ideas that help us continue to grow and improve. I’m also deeply passionate about team development, working side by side with my Sunnybank colleagues to ensure they feel empowered, supported, and inspired to provide the best possible care.
My Experience:My journey in care began at age 15, washing dishes in my local nursing home—and I’ve never looked back. That early experience sparked a lasting passion for supporting others and set me on a path of learning and leadership.
Since then, I’ve embraced every opportunity to grow, working in every role within the home—including the occasional stint in the kitchen! I’ve held leadership positions in both small and large organisations at home, regional, and operational levels. But my heart belongs to home management, where I can be part of residents’ lives and see the impact of meaningful care each and every day.
About Me:When I’m not at work, you’ll find me staying active at the gym, unwinding at the cinema, or enjoying peaceful hours by the water with a fishing rod in hand.

My Role: I joined Cinnamon in September 2022 and proudly serve as Deputy Manager at Sunnybank House. In this role, I support the smooth day-to-day running of the home, making sure the needs, wishes, and preferences of both residents and their families are always heard and respected.
My Experience: With a strong background in dementia care, I’ve completed extensive training in supporting individuals living with dementia. I hold a Level 3 qualification in Health and Social Care and am currently working toward my Level 5. I’m passionate about helping team members grow and thrive, and I take great satisfaction in coaching and supporting staff to reach their full potential.
About Me: Outside of work, I love spending quality time with my family, catching up with friends, and simply unwinding in good company.

As the home admissions advisor at Sunnybank, I’m here to support and advise potential residents and their loved ones through this important decision. I guide people through the admissions journey at a pace that feels comfortable, answering questions and helping everyone feel confident and supported. I work closely with the team to make each transition into Sunnybank House as smooth and personal as possible.
My experienceWith over 10 years’ experience in the wedding industry, I’ve enjoyed supporting people through some of life’s most emotional, exciting, and occasionally unpredictable moments with a friendly smile and the belief that a little kindness goes a very long way. I enjoy helping people feel at ease, understanding their choices clearly, and feeling confident in the decisions ahead.
About meI’m married with three teenagers, which means I’m highly trained in diplomacy, patience, and mastering the art of being heard over headphones. When I’m not helping families settle into Sunnybank House, you’ll usually find me enjoying live music or at home indulging in my love of wine and cheese!

What I Do
I’m the Lead Wellbeing and Lifestyle Coordinator here at Sunnybank House. I work closely with my team to provide our residents with a varied and exciting diary of activities, week after week. We encourage residents to continue with lifelong interests and hobbies, whilst creating and embracing new experiences and learning.
I believe life is for living, nurturing new friendships and making memories, all of which we encourage at Sunnybank.
My Experience
My journey at Sunnybank House started as a volunteer. The experience I gained during that time was invaluable and made me well placed for undertaking my current role. My past career path had been in Hospitality and Catering, providing me with many transferable skills and a love of working as part of a team.
About Me
I’m married with four grown-up children and a much-loved Labrador. In my spare time, I enjoy nothing more than a good book and a large cup of coffee or a walk with family in the beautiful Hampshire countryside… life’s simple pleasures.

I'm thrilled to be a member of the team at Sunnybank House, where I lead a dedicated kitchen team passionate about delivering a delicious and nutritious dining experience for our residents. We take great pride in using fresh, seasonal ingredients and work closely with trusted suppliers to make this possible.
My Experience:With over 45 years in hospitality and catering, my background spans fine dining, sports and historic venues, pub management, and the care sector. I spent two decades as Catering and Hospitality Manager at Salisbury Cathedral, where I had the privilege of catering for Their Majesties Queen Elizabeth II and King Charles III, among many others.
About me:A true Sussex native, I enjoy relaxing holidays, tackling DIY projects, getting my hands dirty in the garden, and cheering on the mighty Brighton & Hove Albion. I've been happily married to Ellen for 36 years; together we share two grown-up children, two very grown-up stepchildren, and our loyal black lab, Harvey.
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