
Such a friendly place, everyone is lovely and nothing is too much.C S(Daughter of Resident/Service User)

My mother received medical care that was above and beyond what I could have hopedDavid C(Son of Resident/Service User)

My mother had so much love and expert care in equal amounts at Sunnybank House.Wendy C(Daughter of Resident/Service User)

Such a friendly place, everyone is lovely and nothing is too much.C S(Daughter of Resident/Service User)

My mother received medical care that was above and beyond what I could have hopedDavid C(Son of Resident/Service User)

My mother had so much love and expert care in equal amounts at Sunnybank House.Wendy C(Daughter of Resident/Service User)

Sunnybank House is a modern, purpose-built care home located in the heart of Fair Oak, Eastleigh. As part of Cinnamon Care Collection, an award-winning provider recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Sunnybank House offers exceptional residential and dementia care within stylish, welcoming surroundings.
Combining elegant interiors with a genuinely caring team, Sunnybank House provides a warm and supportive environment where residents can feel safe, valued...
Care Provided by Sunnybank House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability, room choice and a pre-admission needs assessment. T&C's apply.
The price(s) shown are provided by the care home. Contact Sunnybank House Care Home for full pricing details and T&Cs.
Contact Sunnybank House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- James Greene(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2014
- Last Refurbishment: 2026
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visit at any time that is appropriate for your loved one
Parking
- Plenty of on-site parking for visitors and designated Disabled parking also.
Sunnybank House Care Home Reviews (109)
Sunnybank House Care Home has a Review Score of 9.9 (9.912) out of 10, based on 34 reviews in the last 2 years.
Over all time Sunnybank House Care Home has 109 reviews.
Sunnybank was a game-changer for me. My 100-year-old Mum needed to get out of hospital after a fracture. Mum just wanted to get back home, and Sunnybank was able to get her there. Sunnybank provided that help with kindness and care. Thank you.
Thank you so much for this kind review and your lovely words. We loved having Mum here with us.
My mum and dad both came to Sunnybank in August 2019. Sadly my dad passed away shortly after. The care, love and consideration my mum has been given by all the staff have been wonderful, although there have been difficult times for her. If there is anything I need to be made aware of, a call is swiftly made o me and should I have any concerns myself; I know these will be listened to and dealt with.
Thank you so much for your kind review; it really means the world to the team to hear such lovely feedback, and I will ensure I pass this on. Thank you again.
My mother is always treated with great respect, kindness, gentleness and thoughtfulness for her overall welfare.
When a rare issue arises, it is handled promptly, sensitively and thoroughly according to best practice guidelines.
Thank you so much for your very kind review. We adore Mum, and it is a real pleasure to care for her.
The staff are always caring and communicate to family any updates straight away. The staff have treated my sister with respect and dignity, always willing to help and encourage her. The admin and reception staff are always helpful and friendly, especially through difficult times.
Thank you so much. We loved having your sister with us and getting to know you all. Please keep in touch to let us know how she is doing and come back and see us soon.
Thank you.
Thank you so much for your lovely review. We adore Mum so much, and she is a pleasure to care for. Thank you for being part of our family.
The staff are really friendly and helpful.
Nothing is too much trouble.
Thank you so much for this kind review, Roy. We absolutely adore having you with us, so thank you for being a part of our Sunnybank Family.
My mother was in the care of Sunnybank until recently, when she died. The staff at the care home were so kind and compassionate. They were always thoughtful and considerate. The staff were patient and helpful. My mum was always kept clean and tidy. Al times, she could be challenging, but they managed her very well and allowed her to be as independent as possible.
Thank you so much for taking the time to complete this review; it is much appreciated. We will miss Mum lots and are always here should you need us. Be sure to come in and say hi from time to time.
Although my husband only stayed for three nights, we had a good feel about the home. Very caring and friendly, nothing too much trouble.
Thank you for your kind review. Even though it was a short but sweet stay, we very much enjoyed getting to know you all and hope to see you again in the future. We hope you all had a fab day at the wedding.
Mum has been a resident at Sunnybank House for over 6-years. She has been cared for to the highest standard by staff at all levels. She is settled and happy in a very friendly environment. During the pandemic, the well-being of residents has been of paramount importance with visits being carefully orchestrated to ensure health and safety requirements are fully complied with. Although during this period, visiting has of necessity been restricted, Mum remains happy, as fit as a 99-year-old can hope to be, and well cared for. I am totally happy with the care and attention she receives at Sunnybank House.
Thank you for your kind review. We love having Mum with us and having all of you as part of the Sunnybank Family.
I cannot speak too highly of the care and attention of all members of staff. Nothing was too much trouble. I was admitted at the last minute, and the management did everything to make it a smooth experience.
Thank you so much for your kind words. We loved having you stay with us and are so pleased you enjoyed it too. We miss you lots and look forward to seeing you again sometime.
Highly recommended.
Having had personal experience of a number of local homes, Sunnybank House makes a truly refreshing change. The facilities are excellent and well cared for but this isn't what makes Sunnybank so exceptional. It's the genuine love and dedication of a remarkable team of people that sets the home apart. The care provided has far exceeded expectation and, having agonized over our decision, we now realize that we could and probably should have made this change far sooner.
Most importantly, the residents are treated not just as older people but as the diverse, fascinating individuals they are. The respect and dignity afforded to the lucky, happy band of residents is lovely to see and we already feel like part of an extended family.
Nothing is too much trouble. Communication with us has been caring and thoughtful. We are delighted by the way that such a positive step was possible despite the extra challenges presented by the pandemic.
Thank you all so much.
Sunnybank is a fantastic care home. The staff are efficient, friendly and always keep you updated with the residents' health. My father went to Sunnybank on the 4th March for 2 weeks respite while I took a holiday. Upon my return, I was ill with flu-like symptoms and asked if Dad could stay for another 2 weeks. This was no problem. During this time the country went into lock-down because of COVID-19 and so Dad has remained with them until now. Sunnybank were very accommodating and although I have not been able to visit, they arranged for a telephone in Dad's room so we could at least speak on a regular basis.
It has been an absolute pleasure meeting yourself, your Dad and your other family members. We very much enjoy your Dad's company and it is a pleasure to help care for him. Thank you again.
His room is comfortable, the staff professional and caring and the food excellent. I cannot praise it highly enough.
Ann, thank you ever so much for your very lovely review and kind words. It is an absolute pleasure of ours to care for your Father. We hope you are keeping safe and that we get to see you very soon! A huge thank you again, from everyone here at Sunnybank House.
My dad had been in two care homes prior to Sunnybank House. When he arrived at Sunnybank the staff were amazing. The admission manager was also very caring during that process. Carers have engaged with my dad in a fantastic way and he smiles much more now. The activities and stimulation are first class. Highly recommended.
The management team and all the staff work extremely hard and deliver excellent professional and personal support for my step-father. Everyone seems to know him and find the time to say hello and talk to him, which helps him feel comfortable and settled at Sunnybank.
The care is excellent although response times are not always as quick as we would like.
Thank you for taking the time to submit a review, Diana. Here at Sunnybank House, we are dedicated to continuously improving our practice and your feedback is highly valued.
This is the first time I have put my husband into respite, and was not sure what to do - or even that I wanted to leave him, but, from the first contact with the care home (I called in unannounced) I was put at ease and shown around - which told me they had nothing to hide. Everyone I met that day and on subsequent visits was lovely - happy, smiley compassionate and approachable. When I dropped my husband off, he stayed happily ( I was concerned, he wouldn't stay) and when I picked him up, he appeared happy and relaxed.
Thank you Jackie for your wonderful, kind words. We are so pleased to hear your feedback and thank you for taking the time to publish this review.
My mother recently stayed in the home for 2 weeks of respite care in the dementia unit. The home was light and airy, the rooms were large and immaculate and there was an atmosphere of calm in the home, especially in the communal areas. The staff appeared to genuinely care for the residents and my mother was well looked after. There was feedback available when we called, visiting was never a problem and all of the other visitors or family members that I met also had the opinion that this was one of the nicest homes in the area.
Thank you ever so much, Brian, for your delightful review, we are very pleased to hear your feedback. We hope to see you again in the future and all the very best to you and your family.
My mother moved into Sunnybank initially short term following a hospital stay and fall, arriving with a fractured shoulder. She was instantly made very welcome and the kindness of the staff quickly began to alleviate all her concerns about being 'in a home'. A little reluctantly, she eventually decided to stay long term, realising that she was at some considerable risk living alone. Happily, even whilst keenly feeling the loss of her own home, she has realised the benefits of having such a high level of care and knows that she made the right decision. For the family, this has meant a level of peace of mind about her safety, which we have not had for some while and the support that we also have received from the staff is heartwarming - they have been excellent through several emergency hospital visits and poorly spells and kept us informed at every stage. We are all extremely grateful to everyone at Sunnybank for all they do.
Thank you Barbara for your wonderful review. We are so very pleased to hear your feedback and thank you from all the team here.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 August 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (165) & Events (2)
- 29 Sep 2025
Celebrating Creativity and Wellbing at Sunnybank House, this ‘Arts In The Care Homes’ day. What a lot of talented people we are ??????? #AICH2025 #ArtsinCareHomes
- 29 Sep 2025
We had a delightful afternoon making our Autumn wreaths and we think they look amazing
- 29 Sep 2025
Can we tempt you......????????If you would like to come in and join us for some cake and a look around, please call us on 02380 603120.
- 17 Jul 2026Organiser: Sunnybank House Care Home
- 10 Sep 2026Organiser: Sunnybank House Care Home
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 27 Jan 2025Recipient: Sunnybank House Care Home
Meet the Team (5)

As General Manager of Sunnybank House, it’s my absolute pleasure to welcome you to our home. I work closely with every department to ensure we deliver an exceptional experience for all our residents, rooted in kindness, quality, and a shared commitment to excellence.
You’ll often find me out and about in the home, engaging with residents, listening to their feedback, and collaborating on new ideas that help us continue to grow and improve. I’m also deeply passionate about team development, working side by side with my Sunnybank colleagues to ensure they feel empowered, supported, and inspired to provide the best possible care.
My Experience:My journey in care began at age 15, washing dishes in my local nursing home—and I’ve never looked back. That early experience sparked a lasting passion for supporting others and set me on a path of learning and leadership.
Since then, I’ve embraced every opportunity to grow, working in every role within the home—including the occasional stint in the kitchen! I’ve held leadership positions in both small and large organisations at home, regional, and operational levels. But my heart belongs to home management, where I can be part of residents’ lives and see the impact of meaningful care each and every day.
About Me:When I’m not at work, you’ll find me staying active at the gym, unwinding at the cinema, or enjoying peaceful hours by the water with a fishing rod in hand.

My Role: I joined Cinnamon in September 2022 and proudly serve as Deputy Manager at Sunnybank House. In this role, I support the smooth day-to-day running of the home, making sure the needs, wishes, and preferences of both residents and their families are always heard and respected.
My Experience: With a strong background in dementia care, I’ve completed extensive training in supporting individuals living with dementia. I hold a Level 3 qualification in Health and Social Care and am currently working toward my Level 5. I’m passionate about helping team members grow and thrive, and I take great satisfaction in coaching and supporting staff to reach their full potential.
About Me: Outside of work, I love spending quality time with my family, catching up with friends, and simply unwinding in good company.

As the home admissions advisor at Sunnybank, I’m here to support and advise potential residents and their loved ones through this important decision. I guide people through the admissions journey at a pace that feels comfortable, answering questions and helping everyone feel confident and supported. I work closely with the team to make each transition into Sunnybank House as smooth and personal as possible.
My experienceWith over 10 years’ experience in the wedding industry, I’ve enjoyed supporting people through some of life’s most emotional, exciting, and occasionally unpredictable moments with a friendly smile and the belief that a little kindness goes a very long way. I enjoy helping people feel at ease, understanding their choices clearly, and feeling confident in the decisions ahead.
About meI’m married with three teenagers, which means I’m highly trained in diplomacy, patience, and mastering the art of being heard over headphones. When I’m not helping families settle into Sunnybank House, you’ll usually find me enjoying live music or at home indulging in my love of wine and cheese!

What I Do
I’m the Lead Wellbeing and Lifestyle Coordinator here at Sunnybank House. I work closely with my team to provide our residents with a varied and exciting diary of activities, week after week. We encourage residents to continue with lifelong interests and hobbies, whilst creating and embracing new experiences and learning.
I believe life is for living, nurturing new friendships and making memories, all of which we encourage at Sunnybank.
My Experience
My journey at Sunnybank House started as a volunteer. The experience I gained during that time was invaluable and made me well placed for undertaking my current role. My past career path had been in Hospitality and Catering, providing me with many transferable skills and a love of working as part of a team.
About Me
I’m married with four grown-up children and a much-loved Labrador. In my spare time, I enjoy nothing more than a good book and a large cup of coffee or a walk with family in the beautiful Hampshire countryside… life’s simple pleasures.

I'm thrilled to be a member of the team at Sunnybank House, where I lead a dedicated kitchen team passionate about delivering a delicious and nutritious dining experience for our residents. We take great pride in using fresh, seasonal ingredients and work closely with trusted suppliers to make this possible.
My Experience:With over 45 years in hospitality and catering, my background spans fine dining, sports and historic venues, pub management, and the care sector. I spent two decades as Catering and Hospitality Manager at Salisbury Cathedral, where I had the privilege of catering for Their Majesties Queen Elizabeth II and King Charles III, among many others.
About me:A true Sussex native, I enjoy relaxing holidays, tackling DIY projects, getting my hands dirty in the garden, and cheering on the mighty Brighton & Hove Albion. I've been happily married to Ellen for 36 years; together we share two grown-up children, two very grown-up stepchildren, and our loyal black lab, Harvey.
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