Sunnybank House Care Home

Sunnybank was a game-changer for me. My 100-year-old Mum needed to get out of hospital after a fracture. Mum just wanted to get back home, and Sunnybank was able to get her there. Sunnybank provided that help with kindness and care. Thank you.

My mum and dad both came to Sunnybank in August 2019. Sadly my dad passed away shortly after. The care, love and consideration my mum has been given by all the staff have been wonderful, although there have been difficult times for her. If there is anything I need to be made aware of, a call is swiftly made o me and should I have any concerns myself; I know these will be listened to and dealt with.

When a rare issue arises, it is handled promptly, sensitively and thoroughly according to best practice guidelines.

The staff are always caring and communicate to family any updates straight away. The staff have treated my sister with respect and dignity, always willing to help and encourage her. The admin and reception staff are always helpful and friendly, especially through difficult times.

Thank you.

Nothing is too much trouble.

My mother was in the care of Sunnybank until recently, when she died. The staff at the care home were so kind and compassionate. They were always thoughtful and considerate. The staff were patient and helpful. My mum was always kept clean and tidy. Al times, she could be challenging, but they managed her very well and allowed her to be as independent as possible.

Although my husband only stayed for three nights, we had a good feel about the home. Very caring and friendly, nothing too much trouble.

Mum has been a resident at Sunnybank House for over 6-years. She has been cared for to the highest standard by staff at all levels. She is settled and happy in a very friendly environment. During the pandemic, the well-being of residents has been of paramount importance with visits being carefully orchestrated to ensure health and safety requirements are fully complied with. Although during this period, visiting has of necessity been restricted, Mum remains happy, as fit as a 99-year-old can hope to be, and well cared for. I am totally happy with the care and attention she receives at Sunnybank House.

I cannot speak too highly of the care and attention of all members of staff. Nothing was too much trouble. I was admitted at the last minute, and the management did everything to make it a smooth experience.

Highly recommended.

Having had personal experience of a number of local homes, Sunnybank House makes a truly refreshing change. The facilities are excellent and well cared for but this isn't what makes Sunnybank so exceptional. It's the genuine love and dedication of a remarkable team of people that sets the home apart. The care provided has far exceeded expectation and, having agonized over our decision, we now realize that we could and probably should have made this change far sooner.

Most importantly, the residents are treated not just as older people but as the diverse, fascinating individuals they are. The respect and dignity afforded to the lucky, happy band of residents is lovely to see and we already feel like part of an extended family.

Nothing is too much trouble. Communication with us has been caring and thoughtful. We are delighted by the way that such a positive step was possible despite the extra challenges presented by the pandemic.

Thank you all so much.

Sunnybank is a fantastic care home. The staff are efficient, friendly and always keep you updated with the residents' health. My father went to Sunnybank on the 4th March for 2 weeks respite while I took a holiday. Upon my return, I was ill with flu-like symptoms and asked if Dad could stay for another 2 weeks. This was no problem. During this time the country went into lock-down because of COVID-19 and so Dad has remained with them until now. Sunnybank were very accommodating and although I have not been able to visit, they arranged for a telephone in Dad's room so we could at least speak on a regular basis.

His room is comfortable, the staff professional and caring and the food excellent. I cannot praise it highly enough.

My dad had been in two care homes prior to Sunnybank House. When he arrived at Sunnybank the staff were amazing. The admission manager was also very caring during that process. Carers have engaged with my dad in a fantastic way and he smiles much more now. The activities and stimulation are first class. Highly recommended.

The management team and all the staff work extremely hard and deliver excellent professional and personal support for my step-father. Everyone seems to know him and find the time to say hello and talk to him, which helps him feel comfortable and settled at Sunnybank.

The care is excellent although response times are not always as quick as we would like.

This is the first time I have put my husband into respite, and was not sure what to do - or even that I wanted to leave him, but, from the first contact with the care home (I called in unannounced) I was put at ease and shown around - which told me they had nothing to hide. Everyone I met that day and on subsequent visits was lovely - happy, smiley compassionate and approachable. When I dropped my husband off, he stayed happily ( I was concerned, he wouldn't stay) and when I picked him up, he appeared happy and relaxed.

My mother recently stayed in the home for 2 weeks of respite care in the dementia unit. The home was light and airy, the rooms were large and immaculate and there was an atmosphere of calm in the home, especially in the communal areas. The staff appeared to genuinely care for the residents and my mother was well looked after. There was feedback available when we called, visiting was never a problem and all of the other visitors or family members that I met also had the opinion that this was one of the nicest homes in the area.

My mother moved into Sunnybank initially short term following a hospital stay and fall, arriving with a fractured shoulder. She was instantly made very welcome and the kindness of the staff quickly began to alleviate all her concerns about being 'in a home'. A little reluctantly, she eventually decided to stay long term, realising that she was at some considerable risk living alone. Happily, even whilst keenly feeling the loss of her own home, she has realised the benefits of having such a high level of care and knows that she made the right decision. For the family, this has meant a level of peace of mind about her safety, which we have not had for some while and the support that we also have received from the staff is heartwarming - they have been excellent through several emergency hospital visits and poorly spells and kept us informed at every stage. We are all extremely grateful to everyone at Sunnybank for all they do.