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Sunnybank House Care Home

Botley Road, Fair Oak, Eastleigh, Hampshire SO50 7AP
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Such a friendly place, everyone is lovely and nothing is too much.C S(Daughter of Resident/Service User)
Sunnybank House Care Home, Eastleigh
My mother received medical care that was above and beyond what I could have hopedDavid C(Son of Resident/Service User)
Sunnybank House Care Home, Eastleigh
My mother had so much love and expert care in equal amounts at Sunnybank House.Wendy C(Daughter of Resident/Service User)
Sunnybank House Care Home, Eastleigh

Sunnybank House is a modern, purpose-built care home located in the heart of Fair Oak, Eastleigh. As part of Cinnamon Care Collection, an award-winning provider recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Sunnybank House offers exceptional residential and dementia care within stylish, welcoming surroundings.

Combining elegant interiors with a genuinely caring team, Sunnybank House provides a warm and supportive environment where residents can feel safe, valued...  

Care Provided by Sunnybank House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,750From £1,950
Residential Dementia CareFrom £1,750From £1,950

Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability, room choice and a pre-admission needs assessment. T&C's apply.

Contact Sunnybank House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • James Greene(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2026
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visit at any time that is appropriate for your loved one

Parking

  • Plenty of on-site parking for visitors and designated Disabled parking also.

Sunnybank House Care Home Reviews (109)

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9.9

Sunnybank House Care Home has a Review Score of 9.9 (9.912) out of 10, based on 34 reviews in the last 2 years. Over all time Sunnybank House Care Home has 109 reviews.

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Showing 109 reviews matching selected criteria
Review from Susan E (Daughter of Resident) published on 25 October 2022 Submitted via Postal Card
Overall Experience

Sunnybank was a game-changer for me. My 100-year-old Mum needed to get out of hospital after a fracture. Mum just wanted to get back home, and Sunnybank was able to get her there. Sunnybank provided that help with kindness and care. Thank you.

Reply from Sarah Gillett, Home admissions advisor at Sunnybank House Care Home

Thank you so much for this kind review and your lovely words. We loved having Mum here with us.

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Review from R N (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card
Overall Experience

My mum and dad both came to Sunnybank in August 2019. Sadly my dad passed away shortly after. The care, love and consideration my mum has been given by all the staff have been wonderful, although there have been difficult times for her. If there is anything I need to be made aware of, a call is swiftly made o me and should I have any concerns myself; I know these will be listened to and dealt with.

Reply from Sarah Gillett, Home admissions advisor at Sunnybank House Care Home

Thank you so much for your kind review; it really means the world to the team to hear such lovely feedback, and I will ensure I pass this on. Thank you again.

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Review from Susan H (Daughter of Resident) published on 22 June 2022 Submitted via Website
Overall Experience
The standard of expertise, skill and dedication of the staff is excellent. Their patience and kindness are evident in all their dealings with my mother. Nothing is too much trouble. Attention to detail is first-class.
My mother is always treated with great respect, kindness, gentleness and thoughtfulness for her overall welfare.

When a rare issue arises, it is handled promptly, sensitively and thoroughly according to best practice guidelines.

Reply from Sarah Gillett, Home admissions advisor at Sunnybank House Care Home

Thank you so much for your very kind review. We adore Mum, and it is a real pleasure to care for her.

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Review from S R (Sister of Resident) published on 26 May 2022 Submitted via Website
Overall Experience

The staff are always caring and communicate to family any updates straight away. The staff have treated my sister with respect and dignity, always willing to help and encourage her. The admin and reception staff are always helpful and friendly, especially through difficult times.

Reply from Sarah Gillett, Home admissions advisor at Sunnybank House Care Home

Thank you so much. We loved having your sister with us and getting to know you all. Please keep in touch to let us know how she is doing and come back and see us soon.

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Review from Jackie D (Daughter of Resident) published on 17 May 2022 Submitted via Website
Overall Experience
As a family, it was not an easy decision to move Mum from her home of 60-years as she was no longer safe living on her own. It is such a relief that Mum is safe and so well cared for. The care at Sunnybank is fantastic; the residents are treated with respect and as individuals, I cannot speak highly enough of all the staff and the peace of mind it has given us as a family.

Thank you.

Reply from Sarah Gillett, Home admissions advisor at Sunnybank House Care Home

Thank you so much for your lovely review. We adore Mum so much, and she is a pleasure to care for. Thank you for being part of our family.

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Review from Roy P (Resident / Service User) published on 18 November 2021 Submitted via Postal Card
Overall Experience
I find my room really comfortable.
The staff are really friendly and helpful.

Nothing is too much trouble.

Reply from Sarah Gillett, Home Admissions Advisor at Sunnybank House Care Home

Thank you so much for this kind review, Roy. We absolutely adore having you with us, so thank you for being a part of our Sunnybank Family.

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Review from S O (Daughter of Resident) published on 25 August 2021 Submitted via Postal Card
Overall Experience

My mother was in the care of Sunnybank until recently, when she died. The staff at the care home were so kind and compassionate. They were always thoughtful and considerate. The staff were patient and helpful. My mum was always kept clean and tidy. Al times, she could be challenging, but they managed her very well and allowed her to be as independent as possible.

Reply from Sarah Gillett, Home Admissions Advisor at Sunnybank House Care Home

Thank you so much for taking the time to complete this review; it is much appreciated. We will miss Mum lots and are always here should you need us. Be sure to come in and say hi from time to time.

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Review from Susan R (Wife of Resident) published on 2 August 2021 Submitted via Postal Card
Overall Experience

Although my husband only stayed for three nights, we had a good feel about the home. Very caring and friendly, nothing too much trouble.

Reply from Sarah Gillett, Home Admissions Advisor at Sunnybank House Care Home

Thank you for your kind review. Even though it was a short but sweet stay, we very much enjoyed getting to know you all and hope to see you again in the future. We hope you all had a fab day at the wedding.

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Review from Dennis D (Son of Resident) published on 23 June 2021 Submitted via Website
Overall Experience

Mum has been a resident at Sunnybank House for over 6-years. She has been cared for to the highest standard by staff at all levels. She is settled and happy in a very friendly environment. During the pandemic, the well-being of residents has been of paramount importance with visits being carefully orchestrated to ensure health and safety requirements are fully complied with. Although during this period, visiting has of necessity been restricted, Mum remains happy, as fit as a 99-year-old can hope to be, and well cared for. I am totally happy with the care and attention she receives at Sunnybank House.

Reply from Sarah Gillett, Home Admissions Advisor at Sunnybank House Care Home

Thank you for your kind review. We love having Mum with us and having all of you as part of the Sunnybank Family.

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Review from J B (Resident / Service User) published on 14 June 2021 Submitted via Postal Card
Overall Experience

I cannot speak too highly of the care and attention of all members of staff. Nothing was too much trouble. I was admitted at the last minute, and the management did everything to make it a smooth experience.

Reply from Sarah Gillett, Home Admissions Advisor at Sunnybank House Care Home

Thank you so much for your kind words. We loved having you stay with us and are so pleased you enjoyed it too. We miss you lots and look forward to seeing you again sometime.

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Review from Carol C (Niece of Resident) published on 21 May 2021 Submitted via Website
Overall Experience
Sunnybank House was a great choice and exceeded our expectations. A really skilful team, lovely surroundings and good food. We were impressed by the way the carers took so much time and trouble, and the way things were organised for us.

Highly recommended.

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Review from Brian B (Friend of Resident) published on 23 November 2020 Submitted via Website
Overall Experience

Having had personal experience of a number of local homes, Sunnybank House makes a truly refreshing change. The facilities are excellent and well cared for but this isn't what makes Sunnybank so exceptional. It's the genuine love and dedication of a remarkable team of people that sets the home apart. The care provided has far exceeded expectation and, having agonized over our decision, we now realize that we could and probably should have made this change far sooner.

Most importantly, the residents are treated not just as older people but as the diverse, fascinating individuals they are. The respect and dignity afforded to the lucky, happy band of residents is lovely to see and we already feel like part of an extended family.

Nothing is too much trouble. Communication with us has been caring and thoughtful. We are delighted by the way that such a positive step was possible despite the extra challenges presented by the pandemic.

Thank you all so much.

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Review from Paul K (Son of Resident) published on 4 June 2020 Submitted via Website
Overall Experience

Sunnybank is a fantastic care home. The staff are efficient, friendly and always keep you updated with the residents' health. My father went to Sunnybank on the 4th March for 2 weeks respite while I took a holiday. Upon my return, I was ill with flu-like symptoms and asked if Dad could stay for another 2 weeks. This was no problem. During this time the country went into lock-down because of COVID-19 and so Dad has remained with them until now. Sunnybank were very accommodating and although I have not been able to visit, they arranged for a telephone in Dad's room so we could at least speak on a regular basis.

Reply from Jade Randell, Home admissions advisor at Sunnybank House Care Home
Paul, thank you ever so much for the kind and lovely words. This truly means a lot to all the team members here.

It has been an absolute pleasure meeting yourself, your Dad and your other family members. We very much enjoy your Dad's company and it is a pleasure to help care for him. Thank you again.

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Review from Ann A (Daughter of Resident) published on 24 April 2020 Submitted via Website
Overall Experience
My father had a stroke just before the Coronavirus epidemic started. Sunnybank staff were so kind and managed to liaise with the hospital to get my father safely admitted just before the lockdown started. Despite the obvious difficulties of the timing, the wonderful staff at Sunnybank settled him in well and helped me enormously with everything that needed to be done.

His room is comfortable, the staff professional and caring and the food excellent. I cannot praise it highly enough.

Reply from Jade Randell, Home Admissions Advisor at Sunnybank House Care Home

Ann, thank you ever so much for your very lovely review and kind words. It is an absolute pleasure of ours to care for your Father. We hope you are keeping safe and that we get to see you very soon! A huge thank you again, from everyone here at Sunnybank House.

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Review from Ron R (Son of Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience

My dad had been in two care homes prior to Sunnybank House. When he arrived at Sunnybank the staff were amazing. The admission manager was also very caring during that process. Carers have engaged with my dad in a fantastic way and he smiles much more now. The activities and stimulation are first class. Highly recommended.

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Review from Mike (Son of Resident) published on 27 November 2019 Submitted via Website
Overall Experience

The management team and all the staff work extremely hard and deliver excellent professional and personal support for my step-father. Everyone seems to know him and find the time to say hello and talk to him, which helps him feel comfortable and settled at Sunnybank.

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Review from Diana C (Wife of Resident) published on 19 June 2019 Submitted via Website
Overall Experience
My husband has only been in care for approximately 5 weeks.

The care is excellent although response times are not always as quick as we would like.

Reply from Jade Randell, Home admissions advisor at Sunnybank House Care Home

Thank you for taking the time to submit a review, Diana. Here at Sunnybank House, we are dedicated to continuously improving our practice and your feedback is highly valued.

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Review from Jackie S (Wife of Resident) published on 7 May 2019 Submitted via Website
Overall Experience

This is the first time I have put my husband into respite, and was not sure what to do - or even that I wanted to leave him, but, from the first contact with the care home (I called in unannounced) I was put at ease and shown around - which told me they had nothing to hide. Everyone I met that day and on subsequent visits was lovely - happy, smiley compassionate and approachable. When I dropped my husband off, he stayed happily ( I was concerned, he wouldn't stay) and when I picked him up, he appeared happy and relaxed.

Reply from Jade Randell, Home admissions advisor at Sunnybank House Care Home

Thank you Jackie for your wonderful, kind words. We are so pleased to hear your feedback and thank you for taking the time to publish this review.

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Review from Brian C (Son of Resident) published on 29 April 2019 Submitted via Website
Overall Experience

My mother recently stayed in the home for 2 weeks of respite care in the dementia unit. The home was light and airy, the rooms were large and immaculate and there was an atmosphere of calm in the home, especially in the communal areas. The staff appeared to genuinely care for the residents and my mother was well looked after. There was feedback available when we called, visiting was never a problem and all of the other visitors or family members that I met also had the opinion that this was one of the nicest homes in the area.

Reply from Jade Randell, Home Admissions Advisor at Sunnybank House Care Home

Thank you ever so much, Brian, for your delightful review, we are very pleased to hear your feedback. We hope to see you again in the future and all the very best to you and your family.

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Review from Barbara R (Daughter of Resident) published on 15 April 2019 Submitted via Website
Overall Experience

My mother moved into Sunnybank initially short term following a hospital stay and fall, arriving with a fractured shoulder. She was instantly made very welcome and the kindness of the staff quickly began to alleviate all her concerns about being 'in a home'. A little reluctantly, she eventually decided to stay long term, realising that she was at some considerable risk living alone. Happily, even whilst keenly feeling the loss of her own home, she has realised the benefits of having such a high level of care and knows that she made the right decision. For the family, this has meant a level of peace of mind about her safety, which we have not had for some while and the support that we also have received from the staff is heartwarming - they have been excellent through several emergency hospital visits and poorly spells and kept us informed at every stage. We are all extremely grateful to everyone at Sunnybank for all they do.

Reply from Jade Randell, Home Admissions Advisor at Sunnybank House Care Home

Thank you Barbara for your wonderful review. We are so very pleased to hear your feedback and thank you from all the team here.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 August 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (165) & Events (2)

News
  • 29 Sep 2025

    Celebrating Creativity and Wellbing at Sunnybank House, this ‘Arts In The Care Homes’ day. What a lot of talented people we are ??????? #AICH2025 #ArtsinCareHomes

  • 29 Sep 2025

    We had a delightful afternoon making our Autumn wreaths and we think they look amazing

  • 29 Sep 2025

    Can we tempt you......????????If you would like to come in and join us for some cake and a look around, please call us on 02380 603120.

Upcoming Events

Awards / Recognitions (10)

Meet the Team (5)

James Greene
James GreeneJob Title:General ManagerJoined: 2023
What I Do:

As General Manager of Sunnybank House, it’s my absolute pleasure to welcome you to our home. I work closely with every department to ensure we deliver an exceptional experience for all our residents, rooted in kindness, quality, and a shared commitment to excellence.

You’ll often find me out and about in the home, engaging with residents, listening to their feedback, and collaborating on new ideas that help us continue to grow and improve. I’m also deeply passionate about team development, working side by side with my Sunnybank colleagues to ensure they feel empowered, supported, and inspired to provide the best possible care.

My Experience:

My journey in care began at age 15, washing dishes in my local nursing home—and I’ve never looked back. That early experience sparked a lasting passion for supporting others and set me on a path of learning and leadership.

Since then, I’ve embraced every opportunity to grow, working in every role within the home—including the occasional stint in the kitchen! I’ve held leadership positions in both small and large organisations at home, regional, and operational levels. But my heart belongs to home management, where I can be part of residents’ lives and see the impact of meaningful care each and every day.

About Me:

When I’m not at work, you’ll find me staying active at the gym, unwinding at the cinema, or enjoying peaceful hours by the water with a fishing rod in hand.

Jasmin Wheeler-Osman
Jasmin Wheeler-OsmanJob Title:Deputy ManagerJoined: 2022

My Role: I joined Cinnamon in September 2022 and proudly serve as Deputy Manager at Sunnybank House. In this role, I support the smooth day-to-day running of the home, making sure the needs, wishes, and preferences of both residents and their families are always heard and respected.

My Experience: With a strong background in dementia care, I’ve completed extensive training in supporting individuals living with dementia. I hold a Level 3 qualification in Health and Social Care and am currently working toward my Level 5. I’m passionate about helping team members grow and thrive, and I take great satisfaction in coaching and supporting staff to reach their full potential.

About Me: Outside of work, I love spending quality time with my family, catching up with friends, and simply unwinding in good company.

Jennifer Hutt
Jennifer HuttJob Title:Home Admissions AdvisorJoined: 2025
What I do

As the home admissions advisor at Sunnybank, I’m here to support and advise potential residents and their loved ones through this important decision. I guide people through the admissions journey at a pace that feels comfortable, answering questions and helping everyone feel confident and supported. I work closely with the team to make each transition into Sunnybank House as smooth and personal as possible.

My experience

With over 10 years’ experience in the wedding industry, I’ve enjoyed supporting people through some of life’s most emotional, exciting, and occasionally unpredictable moments with a friendly smile and the belief that a little kindness goes a very long way. I enjoy helping people feel at ease, understanding their choices clearly, and feeling confident in the decisions ahead.

About me

I’m married with three teenagers, which means I’m highly trained in diplomacy, patience, and mastering the art of being heard over headphones. When I’m not helping families settle into Sunnybank House, you’ll usually find me enjoying live music or at home indulging in my love of wine and cheese!

Jo Millen
Jo MillenJob Title:Wellbeing and Lifestyle LeadJoined: 2024

What I Do

I’m the Lead Wellbeing and Lifestyle Coordinator here at Sunnybank House. I work closely with my team to provide our residents with a varied and exciting diary of activities, week after week. We encourage residents to continue with lifelong interests and hobbies, whilst creating and embracing new experiences and learning.

I believe life is for living, nurturing new friendships and making memories, all of which we encourage at Sunnybank.

My Experience

My journey at Sunnybank House started as a volunteer. The experience I gained during that time was invaluable and made me well placed for undertaking my current role. My past career path had been in Hospitality and Catering, providing me with many transferable skills and a love of working as part of a team.

About Me

I’m married with four grown-up children and a much-loved Labrador. In my spare time, I enjoy nothing more than a good book and a large cup of coffee or a walk with family in the beautiful Hampshire countryside… life’s simple pleasures.

Kevin Oborne
Kevin OborneJob Title:Head ChefJoined: 2025
What I do:

I'm thrilled to be a member of the team at Sunnybank House, where I lead a dedicated kitchen team passionate about delivering a delicious and nutritious dining experience for our residents. We take great pride in using fresh, seasonal ingredients and work closely with trusted suppliers to make this possible.

My Experience:

With over 45 years in hospitality and catering, my background spans fine dining, sports and historic venues, pub management, and the care sector. I spent two decades as Catering and Hospitality Manager at Salisbury Cathedral, where I had the privilege of catering for Their Majesties Queen Elizabeth II and King Charles III, among many others.

About me:

A true Sussex native, I enjoy relaxing holidays, tackling DIY projects, getting my hands dirty in the garden, and cheering on the mighty Brighton & Hove Albion. I've been happily married to Ellen for 36 years; together we share two grown-up children, two very grown-up stepchildren, and our loyal black lab, Harvey.

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