
Such a friendly place, everyone is lovely and nothing is too much.C S(Daughter of Resident/Service User)

My mother received medical care that was above and beyond what I could have hopedDavid C(Son of Resident/Service User)

My mother had so much love and expert care in equal amounts at Sunnybank House.Wendy C(Daughter of Resident/Service User)

Such a friendly place, everyone is lovely and nothing is too much.C S(Daughter of Resident/Service User)

My mother received medical care that was above and beyond what I could have hopedDavid C(Son of Resident/Service User)

My mother had so much love and expert care in equal amounts at Sunnybank House.Wendy C(Daughter of Resident/Service User)

Sunnybank House is a modern, purpose-built care home located in the heart of Fair Oak, Eastleigh. As part of Cinnamon Care Collection, an award-winning provider recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Sunnybank House offers exceptional residential and dementia care within stylish, welcoming surroundings.
Combining elegant interiors with a genuinely caring team, Sunnybank House provides a warm and supportive environment where residents can feel safe, valued...
Care Provided by Sunnybank House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability, room choice and a pre-admission needs assessment. T&C's apply.
The price(s) shown are provided by the care home. Contact Sunnybank House Care Home for full pricing details and T&Cs.
Contact Sunnybank House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- James Greene(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2014
- Last Refurbishment: 2026
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visit at any time that is appropriate for your loved one
Parking
- Plenty of on-site parking for visitors and designated Disabled parking also.
Sunnybank House Care Home Reviews (109)
Sunnybank House Care Home has a Review Score of 9.9 (9.912) out of 10, based on 34 reviews in the last 2 years.
Over all time Sunnybank House Care Home has 109 reviews.
My father is happy and safe. The home environment is clean and welcoming.
Thank you for your review, we really do appreciate them and we are delighted to know just how happy Dad is. We feel honoured to be able to support him.
My wife had a good stay at the Sunnybank House. Everything went as we expected. Will come back again if needed. I think it could do with a couple more caring staff.
We are so pleased to know you will be coming back again to us and we look forward to supporting your delightful wife in the future. I know she really enjoyed her stay with us and certainly made new friends here. Thank you for your time to fill out a review card.
First impressions here good and this continued, the carers were attentive and responsive. However, some of the equipment is seeing its age - lifts are prone to failure which is frustrating to residents. Overall I look forward to spending my final years here (currently 87 years). My wife and I are very happy here. With a few tweaks here and there it can go from excellent to superb. Will recommend to everyone. The cleanliness and attentive staff are beyond reproach, always room for improvement. As above highly recommend.
We do appreciate your comments and as you are aware we are having lots of refurbishments, decorating and new furniture, now having been delivered. We have had regular servicing and maintenance on much of our equipment recently and we are so pleased to have been able to have two lifts to enable all...
It has been over six months since my previous review and my mother-in-law, who moved in last July, continues to tell me how lucky she is to be in such a lovely home. My wife and I have visited my mother-in-law one to two times a week every week since she has been there and every time we visited we have always been so welcomed by all staff, from the staff on reception to all the blue coats (that's what she calls them!), caring staff, plus the senior activity coordinator and the activities team. This whole experience, which was life-changing for my mother-in-law, could not have gone any better and we always leave with a contented feeling that she is so well cared for and seems very happy. She also really enjoys the activities, especially the singing events. Well done to all at Sunnybank House.
We really do appreciate your kind words for this review, so thank you very much. We pride ourselves on having a whole home approach to supporting residents and your comments just show how successful that is here at Sunnybank House.
Very well looked after, would be pleased to come again.
Thank you for your kind words and we are delighted you enjoyed your time with us. We look forward to seeing you again soon.
I found the staff at Sunnybank excellent, nothing too much bother, always happy in their work. In fact, all of Sunnybank is a very pleasant experience.
We are so pleased to know you are settled and happy living with us and thank you for the time to make this review. Please do let us know how we can improve our services to allow us to get five out of five every time. It is a pleasure and honour to share our home with you.
At home I shower unaided because I have hand grips on the wall and was disappointed that these were absent from your showers. I enjoyed every other aspect of my stay.
Thank you for taking the time to send us your feedback as we always appreciate it. As you will have seen all of our showers are fitted with a pull-down seat for comfort, safety and to reduce the risk of falls. Another time please do let us know that you would prefer to have a handrail present and...
The home is very clean and the food is excellent. We have made a good choice.
We are thrilled to hear you are so pleased with both our home and care we are providing. We pride ourselves on always trying our best and we are delighted when we receive such kind words. Thank you so much for your review, it is very much appreciated.
The home is always welcoming, it's clean and tidy etc but more importantly, the staff always say hello by name, they know who I've come to visit and always speak directly with name to my dad. Always people about, staff and residents which gives the home a 'buzz'.
Thank you for taking the time to write a review for Sunnybank House; we always appreciate it. We are very pleased to know you always feel valued and welcomed each time you visit and especially pleased that your dad is happy too.
My husband has clearly been very happy here and well looked after. He tells me that everyone has been really friendly and helpful. He has always spoken positively when I have spoken on the phone. He has enjoyed the food and activities. They have helped with showing him photos of my trip as well as being reassuring about his stay here. As a result, he is happy to return, possibly for a longer stay! Very friendly atmosphere.
Thank you for your kind words. We all felt that your husband made the most of his time with us and it was such a pleasure to see how he enjoyed all we have to offer. I do hope he is able to return as he made some lovely friendships with both residents and team members.
A wonderful place for all to be in; residents, carers, volunteers, staff and etc. My mother-in-law refers to it as 'the hotel', I agree. A wonderful place to be. The care is excellent and professional. The atmosphere is happy and friendly and it is a place where the residents are able to make friends and enjoy the community there. With good fortune, I look forward to coming here myself in the future, as long as it stays as good as it is!
Our aim is to ensure our home is a wonderful place for residents, families and team members to be in and your words just show that we are really making a difference to your family. Thank you, it is really appreciated.
I think the overall care is kind and efficient. The overall standard is very good and no obvious improvements needed.
We are so pleased to hear your feedback and to know that we are meeting your expectations and you feel our standards are very good. We will definitely keep up the good work. Thank you again.
I came from a hospital to Sunnybank House Care Home to complete my medical restoration prior to returning to my home life. The care from entering the establishment to now has been excellent. A really nice experience after the other place. Very friendly and I will definitley miss them when I leave here. Good people from top to bottom! A real joy to be looked after and really cared for! Thank you Sunnybank and all the staff!
Thank you, Brian for your kind words and I can say from all of us here at Sunnybank House, it has been a real pleasure to get to know you. We are thrilled you are now able to join your family at your home and we do hope you will come back to see us and join in with some of our community events. We wish you all the best!
I have only been here for six days so far but have found the treatment exceptional. The carers have been excellent in terms of attention in the mornings when showering and freshening up at night when I have problems getting up and going to the toilet. The staff are really helpful and the food is very good and plentiful.
We are so pleased you are enjoying your time at Sunnybank House and we will continue to deliver the high quality care and consideration that is part of our daily life. Thank you for taking the time to complete a review, we really do appreciate it.
The regular care team are excellent, they provide friendly, compassionate care, despite the pressure of time. We have always found them responsive, patient and adaptable. The activities provide an important aspect in the well-being of the residents, provided they are consistent. We have always found the admin staff very welcoming and helpful. Housekeeping have been respectful and friendly.
We are always so pleased to receive feedback and we look closely at the areas where we can work to improve. Thank you so much for taking the time to complete a review card, it is very much appreciated.
I am only a visitor and cannot comment on many of the things listed below. My brother cannot communicate so I have no idea on his reviews of food etc. He seems happy and contented. Staff are always friendly and the home is well presented.
Thank you for your comments and we are pleased you feel he is happy and contented. He is certainly part of our Sunnybank family and we are honoured to support him.
I’m very happy with the care and overall support Mum is receiving.
Thank you so much for your kind words and we are delighted to see how settled and relaxed Mum is. It is an honour to be part of her life and thank you for choosing Sunnybank House.
Nothing was too much trouble; the dedication and commitment shown by everybody are just exemplary, and the ambience created is just one family.
It is simply a top care home whose quality of services is excellent.
Thank you so much for this very kind review; the team will be so pleased to hear how much you think of them. We loved having you all as a part of our family and hope you continue to visit and spend time with us. We will miss Mum lots. Take Care.
When my dad moved in at Sunnybank, he was made to feel welcome and settled in very quickly. The staff got to know him well, and he was encouraged to take part in suitable activities. As his health deteriorated over several months, the staff were very efficient at planning and implementing changes to his care needs, monitoring him closely. Into his final few weeks, the staff worked with the local GP and community nursing to deliver the care he needed. In his final days, my wife and I were welcomed into the home to be with Dad full-time and were well looked after by the busy team.
Thank you so much for this kind review. We will miss Dad so much. Please stay in touch; you are welcome anytime.
My mother was very well cared for during her stay at Sunnybank, which sadly was shorter than we had expected. All the staff were excellent and very caring, making sure my mother was comfortable and all her needs and wishes were met.
Thank you to all at Sunnybank House.
Thank you so much for taking the time to complete this lovely review, and thank you for your kind words. It was a pleasure to have you all as a part of our family, and please do feel free to pop in for a cuppa and a catch-up whenever you would like to; it would be lovely to see you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 August 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (165) & Events (2)
- 29 Sep 2025
Celebrating Creativity and Wellbing at Sunnybank House, this ‘Arts In The Care Homes’ day. What a lot of talented people we are ??????? #AICH2025 #ArtsinCareHomes
- 29 Sep 2025
We had a delightful afternoon making our Autumn wreaths and we think they look amazing
- 29 Sep 2025
Can we tempt you......????????If you would like to come in and join us for some cake and a look around, please call us on 02380 603120.
- 17 Jul 2026Organiser: Sunnybank House Care Home
- 10 Sep 2026Organiser: Sunnybank House Care Home
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 27 Jan 2025Recipient: Sunnybank House Care Home
Meet the Team (5)

As General Manager of Sunnybank House, it’s my absolute pleasure to welcome you to our home. I work closely with every department to ensure we deliver an exceptional experience for all our residents, rooted in kindness, quality, and a shared commitment to excellence.
You’ll often find me out and about in the home, engaging with residents, listening to their feedback, and collaborating on new ideas that help us continue to grow and improve. I’m also deeply passionate about team development, working side by side with my Sunnybank colleagues to ensure they feel empowered, supported, and inspired to provide the best possible care.
My Experience:My journey in care began at age 15, washing dishes in my local nursing home—and I’ve never looked back. That early experience sparked a lasting passion for supporting others and set me on a path of learning and leadership.
Since then, I’ve embraced every opportunity to grow, working in every role within the home—including the occasional stint in the kitchen! I’ve held leadership positions in both small and large organisations at home, regional, and operational levels. But my heart belongs to home management, where I can be part of residents’ lives and see the impact of meaningful care each and every day.
About Me:When I’m not at work, you’ll find me staying active at the gym, unwinding at the cinema, or enjoying peaceful hours by the water with a fishing rod in hand.

My Role: I joined Cinnamon in September 2022 and proudly serve as Deputy Manager at Sunnybank House. In this role, I support the smooth day-to-day running of the home, making sure the needs, wishes, and preferences of both residents and their families are always heard and respected.
My Experience: With a strong background in dementia care, I’ve completed extensive training in supporting individuals living with dementia. I hold a Level 3 qualification in Health and Social Care and am currently working toward my Level 5. I’m passionate about helping team members grow and thrive, and I take great satisfaction in coaching and supporting staff to reach their full potential.
About Me: Outside of work, I love spending quality time with my family, catching up with friends, and simply unwinding in good company.

As the home admissions advisor at Sunnybank, I’m here to support and advise potential residents and their loved ones through this important decision. I guide people through the admissions journey at a pace that feels comfortable, answering questions and helping everyone feel confident and supported. I work closely with the team to make each transition into Sunnybank House as smooth and personal as possible.
My experienceWith over 10 years’ experience in the wedding industry, I’ve enjoyed supporting people through some of life’s most emotional, exciting, and occasionally unpredictable moments with a friendly smile and the belief that a little kindness goes a very long way. I enjoy helping people feel at ease, understanding their choices clearly, and feeling confident in the decisions ahead.
About meI’m married with three teenagers, which means I’m highly trained in diplomacy, patience, and mastering the art of being heard over headphones. When I’m not helping families settle into Sunnybank House, you’ll usually find me enjoying live music or at home indulging in my love of wine and cheese!

What I Do
I’m the Lead Wellbeing and Lifestyle Coordinator here at Sunnybank House. I work closely with my team to provide our residents with a varied and exciting diary of activities, week after week. We encourage residents to continue with lifelong interests and hobbies, whilst creating and embracing new experiences and learning.
I believe life is for living, nurturing new friendships and making memories, all of which we encourage at Sunnybank.
My Experience
My journey at Sunnybank House started as a volunteer. The experience I gained during that time was invaluable and made me well placed for undertaking my current role. My past career path had been in Hospitality and Catering, providing me with many transferable skills and a love of working as part of a team.
About Me
I’m married with four grown-up children and a much-loved Labrador. In my spare time, I enjoy nothing more than a good book and a large cup of coffee or a walk with family in the beautiful Hampshire countryside… life’s simple pleasures.

I'm thrilled to be a member of the team at Sunnybank House, where I lead a dedicated kitchen team passionate about delivering a delicious and nutritious dining experience for our residents. We take great pride in using fresh, seasonal ingredients and work closely with trusted suppliers to make this possible.
My Experience:With over 45 years in hospitality and catering, my background spans fine dining, sports and historic venues, pub management, and the care sector. I spent two decades as Catering and Hospitality Manager at Salisbury Cathedral, where I had the privilege of catering for Their Majesties Queen Elizabeth II and King Charles III, among many others.
About me:A true Sussex native, I enjoy relaxing holidays, tackling DIY projects, getting my hands dirty in the garden, and cheering on the mighty Brighton & Hove Albion. I've been happily married to Ellen for 36 years; together we share two grown-up children, two very grown-up stepchildren, and our loyal black lab, Harvey.
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