Gwen Walford House, Hereford, Herefordshire
Gwen Walford House, Hereford, Herefordshire
Gwen Walford House, Hereford, Herefordshire

Located in magnificent countryside in a highly sought-after area on the outskirts of Hereford, Gwen Walford has a reputation for offering exceptional standards of nursing care at a time when it matters most. Highly experienced and qualified staff are available 24-hours a day and are passionate about providing the support, care and compassion you need. With 30 residential places available, Gwen Walford House are able to provide tailored and specialist care which enables residents to achieve their potential and enjoy a more fulfilling lifestyle.

Who Gwen Walford House care for
All prospective residents are welcome within the home. Whether you or your loved one requires support with a physical disability, sensory impairments, a progressive illness, dementia or end-of-life care, or if you would just like some companionship or a little extra help while still maintaining your independence – highly trained specialist nursing team are here to help.

They offer individually tailored care for all residents and believe that every resident has the right to voice their opinions and make personal decisions at all times. That is why they work hard to ensure that independence is promoted, dignity is upheld and that privacy is respected.

Activities
Being part of the community is a key benefit of life at Gwen Walford. Their wide range of activities is specifically designed to encourage participation and provide plenty of opportunities for social interaction. Their dedicated team of people work hard to deliver exciting and engaging activities for all residents. By enjoying a healthy, active lifestyle, residents are able to nurture friendships with others whilst enhancing their physical and emotional wellbeing.

The Rotherwood Way
Gwen Walford House's core values – to be compassionate, polite, kind and respectful at all times – are reflected and taken to heart by each and every member of the team at Gwen Walford.

Group: Rotherwood Group

Person in charge: Elizabeth Stark (Manager)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 30

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome at any time. If you wish to have a personally conducted tour of the Home by the Manager, we recommend that you ring ahead to arrange. However, this isn't a requirement and there will always be someone on site who will be happy to show you around.

Parking:

Plenty of off-road parking is available.

Latest Care Quality Commission* Report on Gwen Walford House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Gwen Walford House has a Review Score of 9.9 (9.872)

The Review Score of 9.9 (maximum of 10) for Gwen Walford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Gwen Walford House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.872 for Gwen Walford House is calculated as follows: ( (158 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 179 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Gwen Walford House is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 13 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gwen Walford House?

  • Extremely LIKELY
    15
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gwen Walford House

  • Niece of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

I recently visited my aunt at Gwen Walford House and was delighted to see how happy and content she was. We chatted about the nursing standards, the level of care and attention and she was very impressed. As a visitor, I was equally impressed by what I witnessed.

There was a team of friendly and caring staff who were both keen to help both residents and their family and friends during their visit.
My Aunt was very enthusiastic about the friendliness of the staff and the quality of the food and from what I saw, I can understand why!

How likely would you be to recommend Gwen Walford House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home surroundings are amongst the best that we looked at when choosing a home, but what confirmed our decision was the fantastic service, (the staff were always only too happy to help), The food always seemed fresh and well prepared and there always seemed to be plenty of activities to get involved in. We couldn't recommend Gwen Walford House more.

How likely would you be to recommend Gwen Walford House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my grandmother moved in she seems to be a lot happier. She's making friends with other residents and getting involved with some of the activities. They put on a good range of activities. There always seems to be something going on. She enjoys the food, they give her a good choice and there is lots of it. The building and its surrounds are very impressive.

How likely would you be to recommend Gwen Walford House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gwen Walford is a wonderful residence that has put our family to ease when it comes to my grandfather. The staff are helpful, inclusive and professional - an attitude that seems almost to spread, as all the residents are kind and social with one another. It seems to be one big group of people that are encouraged to spend time together.

The rooms are always spotless when I visit, and from what I can see the food is carefully produced and tasty. I have nothing negative at all to say about Gwen Walford Home, nor it's management, and I would recommend it to anyone.

How likely would you be to recommend Gwen Walford House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are brilliant, very friendly and nice to all the residents. The senior staff and managers are very approachable and always around if you have any questions. All the staff know the residents well, it's like one big family, for this reason, I would recommend the home to anybody it's always outstanding.

How likely would you be to recommend Gwen Walford House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On visiting my aunt at Gwen Walford House I have always found the staff very caring and kind. The food looks good and not a smell of cabbage in the air! The activities seem appropriate to the residents and overall I feel it is a safe careing environment for my Aunt. Visiting Gwen Walford House has dispelled my concerns about care for the elderley with everything you hear in the press.

How likely would you be to recommend Gwen Walford House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Gwen Walford House and Hampton Grange nursing homes are outstanding !!
The carers that looked after our Uncle were wonderful. it meant a lot to our family to have peace of mind that he was safe and so well looked after.
He settled in very quickly and enjoyed his life there as he met new people and made friends. He was very happy.

How likely would you be to recommend Gwen Walford House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff at Gwen Walford are very kind to my great aunt. Very forthcoming and welcoming to me when I visit. I always get offered a cup of tea and cakes. From what I have seen of the food it looks delicious! Whenever there is an issue, the manager always comes to see me, no matter how small. The rooms are very clean and well decorated. My aunt looks out over the river. From my understanding, there are a variety of activities available, although my great aunt cannot take part in these. She does, however, have regular hand massages and hair appointments. I cannot recommend Gwen Walford House enough.

How likely would you be to recommend Gwen Walford House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I wholeheartedly recommend Gwen Walford Nursing Home. The staff are wonderful, they are so caring with nothing too much trouble. They are professional and empathetic. Great Granny had such an amazing time there, it was always so nice to go and visit her in her very luxurious room. The food was also really nice.

How likely would you be to recommend Gwen Walford House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gwen Walford is a first class care home. The senior staff are experienced and very caring. Residents are treated with respect and given as much personal attention as time permits. The home is occasionally short of staff with agency carers filling the gap.

The premises are very well appointed and maintained being particularly warm and comfortable. Thoroughly recommended.

How likely would you be to recommend Gwen Walford House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The level of care and the staff are excellent. They are caring and understanding and nothing is too much trouble for them. Facilities in Gwen Walford House are excellent, well thought out and high quality. My friend praised the quality of food, however, my friend is now unable to make further judgements, but the staff persevered with feeding and have discovered that she loves her high protein diet. However, the finances leave much to be desired. Duplicate invoices were issued at the commencement of stay, due to the local authority constantly reviewing their contribution. I raised this and it was referred to Head Office. Despite constant telephone calls, nothing was forthcoming for over six months- when they delivered the biggest load of imaginative rubbish that I could not have written had I been scriptwriting for a television soap.

How likely would you be to recommend Gwen Walford House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have no complaints about anything here, I feel so at home. There was once a newspaper mix up but it was very quickly resolved. You cannot fault the care here, I think it's very good. I wouldn't want to stay anywhere else.

How likely would you be to recommend Gwen Walford House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy here at Gwen Walford House, there is always plenty of food, I should say good quality, too. The carers are all very good. The activities are a little tame but all depends on your ability. I've never found any fault, the home is always extremely clean.

How likely would you be to recommend Gwen Walford House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the girls and boys at Gwen Walford House exceptionally helpful. None of them has ever said no to me and anything extra for my wife is always carried out. Whilst my wife has been here she has been quite unwell- the response from staff has always been to immediately involve me which I really appreciate.

How likely would you be to recommend Gwen Walford House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

After working in a care home myself for some years ..I am completely impressed as this is the way care homes should be run with dignity ..care ..and professionalism ..second to none that I have seen ...

How likely would you be to recommend Gwen Walford House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gwen Walford House