These prices are only a guideline, please contact Gwen Walford House Nursing Home to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.
However, if visitors are interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team can ensure they're available to show you around and discuss how best meet your specific needs. The team are here to provide the information and support required, and look forward to assisting in any way.
Plenty of off-road parking is available.
Gwen Walford House Nursing Home has a Review Score of 9.7 (9.713) out of 10, based on 21 reviews in the last 2 years.
Over all time Gwen Walford House Nursing Home has 66 reviews.
5.0 out of 5
Thank you for taking the time to share your experience. We are committed to offering attentive and compassionate care, and your feedback helps us continue to improve and support those we serve.
5.0 out of 5
Your feedback means a lot to us. We strive every day to create a caring and supportive environment, and hearing from you helps us continue to improve.
5.0 out of 5
Thank you for such a lovely review. It is our honour to look after your Gran and provide her with the best end of life care possible, we will ensure she is as comfortable as can be for as long as she is with us!
5.0 out of 5
Thank you for the 5-star review and kind words. We are so happy to hear your Mum is making the most of our incredible views and enjoying all the wildlife! We will continue to embrace you all as part of our wonderful family here at Gwen Walford.
5.0 out of 5
Thank you so much for taking the time to review Gwen Walford. I am so happy to hear that your Gran is loving her life with us and that she has settled in well to her new home. We will continue to give her the best care possible and support you all however we can!
5.0 out of 5
Thank you so much for the review and kind words. We will always do our best to ensure that you all feel supported, and we couldn't be happier to hear that your mum has settled in with us. Welcome to the family!
5.0 out of 5
Thank you for the wonderful 5-star review of Gwen Walford. I am delighted to hear you have found our staff helpful and friendly and that all needs are being met. I will pass on your feedback to the team, who will be delighted!
5.0 out of 5
We appreciate your thoughtful 5-star review and high praise! We are delighted to hear that our management and staff at Gwen Walford House have made such a positive impression. Attention to detail, transparency and professionalism are things we hold dearly and it's gratifying to know these efforts are recognised. Your kind words mean so much to our team, and we are grateful for your trust in us each day. Thank you for sharing your experience!
5.0 out of 5
Thank you for your fantastic 5-star review of Gwen Walford! We are delighted to hear that your father has received exceptional care since joining us. Our dedicated team takes great pride in meeting the daily needs of our residents, and it's heartening to know that our efforts have provided you with peace of mind. Your kind words and recommendation mean a lot to us and serve as a testament to our commitment to excellence in care. Should you ever need anything or have any questions, please feel free to reach out. We are here to support you and your father every step of the way.
5.0 out of 5
Thank you so much for taking the time to leave such an excellent review of Gwen Walford. We are thrilled that your wife is settling in well and feels comfortable in her new surroundings. Our residents must feel at home, and we're delighted to know that your wife is happy here. We're incredibly grateful for your kind words about our staff. Our team is dedicated to providing our residents with the highest level of care and support, and it's truly rewarding to hear that their efforts are making a positive difference.
5.0 out of 5
Thank you so much for your wonderful 5-star review! We are delighted to hear that you were very satisfied with the level of care you received during your respite stay at Gwen Walford. It is our priority to ensure our residents feel comfortable and well-cared for, so your positive feedback means a lot to us. We are also pleased that you enjoyed your room and the lovely view of the garden area. Thank you once again for your kind words. Should you need our services in the future, please know that we are always here to provide the same high level of care and comfort.
5.0 out of 5
Thank you so much for your wonderful review and for sharing your experience with Gwen Walford. We understand how difficult the decision to place a loved one in care can be, and we are delighted to hear that the transition was made easier by our dedicated staff and high standards. We are especially pleased that you find the atmosphere warm and family-like and that every aspect of your husband's care, including his medical needs, is being well taken care of. Your kind words about our team, from the management and staff to our gardener and maintenance man, mean a great deal to us. We also appreciate your compliments on our food service, and we're glad to hear it feels like a top-class restaurant in a five-star hotel. Thank you for your trust and support. We are committed to providing the highest standard of care and ensuring that every resident feels at home. If you ever need anything, please don't hesitate to reach out.
5.0 out of 5
Thank you sincerely for your glowing review of Gwen Walford Care Home. We are delighted you and your mum had a positive experience with us. Ensuring that our residents feel comfortable and supported is a priority to us, and we are delighted with your feedback regarding our facilities and staff. We strive to create a warm and welcoming environment where residents feel at home. Once again, thank you for your kind words and for choosing Gwen Walford Care Home.
5.0 out of 5
Thank you so much for taking the time to share your experience at Gwen Walford Nursing Home. We are delighted to hear that your mother-in-law is enjoying her time with us and finds comfort in the TV room and observing the wildlife. Our dedicated team works hard to create a warm and welcoming environment for all our residents, and it's wonderful to hear that you've found our staff to be friendly. If there's anything else we can do to enhance your mother-in-law's experience or if you have any questions or concerns, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to provide excellent care for your loved one.
2.0 out of 5
We regret that your experience at Gwen Walford last summer led you to leave a negative review, especially considering the formal complaint you raised, which we promptly investigated and addressed with meetings involving our senior team. Each of your concerns was thoroughly responded to at the time, including the letter that you mentioned which was in a private room left there by visitors to the home.
Thank you for recognising the quality of care we strive to provide at Gwen Walford, it is something we are extremely proud of. Your feedback, both positive and negative, helps us continuously improve our services.
Regarding the period you mentioned, it's important to note that we were amid a major refurbishment, and we apologise if this contributed to any of the concerns you encountered.
We extend our best wishes to your aunt and your family for the future.
5.0 out of 5
Thank you for your heartfelt review and for entrusting us with your mum's care. We are deeply sorry for your loss and grateful for your kind words about the care she received at Gwen Walford Care Home.
We acknowledge your slightly lower rating for food & drink. We strive to provide nutritious and appetising meals tailored to each resident's needs, and we understand that individual circumstances, such as your mum's illness, can impact appetite.
Your recommendation and acknowledgement of our staff's dedication mean a great deal to us.
5.0 out of 5
Thank you so much for your kind words and for taking the time to share your experience at Gwen Walford Nursing Home. We're thrilled to hear that you feel at home here and that you're satisfied with the care you're receiving. Our dedicated staff members strive to create a respectful and supportive environment for all our residents and your feedback is truly appreciated. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We're here for you, and your comfort and well-being are our top priorities.
5.0 out of 5
Thank you so much for your heartfelt review! We're delighted to hear that your mum had a wonderful Christmas respite at Gwen Walford Nursing Home. It warms our hearts to know that she found our home lovely, warm, and homely. Our dedicated staff takes pride in providing exceptional care, and we're thrilled to have met your expectations.
It's particularly rewarding to hear that you're considering Mum's return permanently. We understand the importance of choosing the right home and we're here to support you every step of the way.
If you have any further questions or if there's anything specific you'd like to discuss, please feel free to reach out. We look forward to the possibility of having your mum as part of our community.
1.0 out of 5
Our company takes great pride in offering our residents an environment of luxury and comfort. We value and appreciate feedback as it plays a crucial role in our continuous efforts to enhance our services. We apologise that your experience led you to leave a negative review, especially after addressing your concerns and providing an apology from our Home Manager.
During the period your mother stayed with us at Gwen Walford House, the home was undergoing a comprehensive refurbishment, encompassing all bedrooms and communal areas. Despite these renovations, we made every possible effort to have our only available bedroom decorated in time for your mother's admission.
Regrettably, the time constraints associated with the refurbishment prevented our staff from thoroughly inspecting the presentation standards of the bedroom. We sincerely apologise for any shortcomings in this regard, as this is not the standard we set out to achieve.
5.0 out of 5
Thank you so much for sharing your wonderful 5-star review of Gwen Walford Care Home! We are thrilled to hear that your mum is very happy with the care she receives. It's heartening to know that your mum enjoys her lovely room with a view of the woods and the river – we believe that a comfortable and pleasant environment is essential for our residents' wellbeing. We're also delighted to hear that she is satisfied with the meals, especially the pudding! Our dedicated team strives to provide exceptional care and enticing dining experiences that contribute to our residents' happiness.
We truly appreciate your feedback and the trust you've placed in us to care for your loved one.
Thank you again for choosing Gwen Walford Care Home.
The Review Score of 9.7 (9.713) out of 10 for Gwen Walford House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Rebecca is dedicated to providing exceptional and compassionate care to all residents at Hampton Grange & Gwen Walford. Her role involves leading a skilled team, ensuring top-quality service, and fostering a nurturing environment. Rebecca manages daily operations, upholding regulatory standards, and working closely with families and healthcare professionals to meet each resident's individual needs. Her commitment to empathy and excellence ensures that Hampton Grange & Gwen Walford is a place where residents feel valued and cared for with the utmost respect and dignity.
Lyndsey joins Hampton and Gwen having been employed as a Reception Manager for eight years within the hospitality sector, working at the second oldest hotel in Britain - ‘The Green Dragon Hotel’. Previously she worked for the NHS as an administrator in the Occupational Health Department, where she completed her Business Administration and Customer Service NVQ.
She is accountable for our staff inductions and administration.
Kelly is the front-of-house and Customer Administrator for the home.
Lori is our Chef for Hampton Grange and Gwen Walford.
David plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.
David handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Gwen Walford.
Magda is responsible for ensuring a clean, safe, and comfortable environment for all residents. Leading the housekeeping team, her duties include overseeing daily cleaning schedules, maintaining high hygiene standards, managing laundry services, and ensuring supplies are well-stocked. She also coordinates with other departments to support residents' needs and maintain compliance with health and safety regulations. Magda's leadership and attention to detail help create a welcoming atmosphere that enhances residents' well-being and comfort.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Gwen Walford House Nursing Home to verify any information. View our terms and conditions. Gwen Walford House Nursing Home has an Enhanced Service - more info.
