Gwen Walford House Nursing Home

48-50 Hampton Park Road, Hereford HR1 1TH
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9.7 68 Reviews
  • Gwen Walford House Nursing Home, Hereford
Gwen Walford offers Residential and Nursing Care, situated within picturesque, wooded grounds overlooking the River Wye. With highly experienced staff available round-the-clock, residents receive unparalleled support and compassion.

Gwen’s all-inclusive luxury care packages feature:

Homemade meals with a diverse menu selection
Good company and social entertainment programme
Enjoy convenient living with laundry and cooking managed for you
Professional care and support, day and night
Monthly complimentary hair treatments for some TLC
Care tailored to your unique needs
Daily housekeeping chores taken care of
Beautiful landscaped gardens

Being part of the community is a key benefit of life at Gwen Walford. Their wide range of activities is specifically designed to encourage participation and provide plenty of opportunities for social interaction. Their dedicated lifestyle team works hard to deliver inspiring and engaging activities. They also pride themselves on the enticing dining experiences, where nutrition and choice are key.
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Care Provided by Gwen Walford House Nursing Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1195
  • Self-Funded Nursing Care: from £1195

These prices are only a guideline, please contact Gwen Walford House Nursing Home to find out the exact price for your requirements.

Contact Gwen Walford House Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Gwen Walford House Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Rebecca Protheroe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (30)

Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.


    However, if visitors are interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team can ensure they're available to show you around and discuss how best meet your specific needs. The team are here to provide the information and support required, and look forward to assisting in any way.

Parking

  • Plenty of off-road parking is available.

Gwen Walford House Nursing Home Reviews (68)

9.7

Gwen Walford House Nursing Home has a Review Score of 9.7 (9.726) out of 10, based on 22 reviews in the last 2 years.
Over all time Gwen Walford House Nursing Home has 68 reviews.

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Total of 68, showing 1-20
Review from Sue D (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly recommend Gwen Walford House Nursing Home. First class care & statff. The best care home in Hereford. Thank you to all the staff.
Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home
Thank you so much for your wonderful feedback and recommendation. We're delighted to hear that you feel Gwen Walford House provides first-class care. Your kind words are greatly appreciated by all our…read more
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Review from Susan M (Wife of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is here for a respite. He is very pleased with the car and they meet all his needs. They are always available and meet all his needs. The staff are all very kind and respectable. The food is excellent. This is a very clean place with no bad odour. Thank you for having such a lovely home.
Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home
Thank you for your lovely feedback. We're so pleased to hear that your husband is happy and well cared for during his stay. Our team takes great pride in providing a welcoming, clean, and comfortable…read more
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Review from Leslie C (Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy to be here. My room is comfortable and service of food etc is very good.
Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home
Thank you for taking the time to share your experience. We are committed to offering attentive and compassionate care, and your feedback helps us continue to improve and support those we serve.
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Review from Judith L (Friend of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend on a regular basis. The people are always very helpful and friendly. The residents all are happy with their beautiful surroundings and the gardens.
Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home
Your feedback means a lot to us. We strive every day to create a caring and supportive environment, and hearing from you helps us continue to improve.
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Review from Zoe W (Granddaughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran has been in multiple care homes and Gwen Walford has been outstanding in every way. From each member of staff to how beautiful and comfortable the home is. The level of care they have all shown my gran has been absolutely wonderful. We could not have wished for a better place for my gran's end
of life care. Thank you for everything.
Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home
Thank you for such a lovely review. It is our honour to look after your Gran and provide her with the best end of life care possible, we will ensure she is as comfortable as can be for as long as she…read more
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Review from S G (Daughter of Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All care staff and nurses have been wonderful to Mum. Garden views and wildlife from her bedroom are amazing. Mum and myself have been made to feel so welcome by all. It really is just like home, being able to bring dogs in as well is just great. It's so family-orientated.
Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home
Thank you for the 5-star review and kind words. We are so happy to hear your Mum is making the most of our incredible views and enjoying all the wildlife! We will continue to embrace you all as part…read more
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Review from T R (Great-grandson of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Big thank you to all the staff in Gwen Walford House Nursing Home for looking after my gran so well. She is really happy with you all. As a family, that is all we can wish for. You have all been so kind and supportive with great attention to detail. The room is beautiful. Garden views, amazing wildlife,
squirrels and robins visit her window daily where she likes to feed them. She really does feel like she's home.
Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home
Thank you so much for taking the time to review Gwen Walford. I am so happy to hear that your Gran is loving her life with us and that she has settled in well to her new home. We will continue to give…read more
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Review from D F (Daughter of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, friendly and caring welcome from all staff. They bent over backwards to sort out any issues and make Mum settle in as smoothly as possible, they were so patient with my sister and me with all our anxieties about Mum and the home and always had time and a cheery word for us.
Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home
Thank you so much for the review and kind words. We will always do our best to ensure that you all feel supported, and we couldn't be happier to hear that your mum has settled in with us. Welcome to…read more
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Review from Cherie L (Next of Kin) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always helpful and friendly, especially the carers. His needs are being catered for well.
Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home
Thank you for the wonderful 5-star review of Gwen Walford. I am delighted to hear you have found our staff helpful and friendly and that all needs are being met. I will pass on your feedback to the…read more
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Review from A S (Friend of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First and foremost the structure of management and supervisors are of excellence, their attention to detail is second to none. Outstanding transparency.
The hands-on staff and physical professionalism of carers are a credit to the residence, the families visiting and above all an asset to the management
and Gwen Walford House Nursing Home. As I see it a pleasure visiting and leaving daily.
Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home
We appreciate your thoughtful 5-star review and high praise! We are delighted to hear that our management and staff at Gwen Walford House have made such a positive impression. Attention to detail,…read more
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Review from S C (Son of Resident) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the care that my father has received since coming into Gwen Walford last year in July 2023. All the staff have been exceptional in caring for all of my father's daily needs. Would recommend Gwen Walford as the perfect care home for anyone's relatives. Thank you so much for giving me that
peace of mind.
Reply from Rebecca Protheroe, Home Manager at Gwen Walford House Nursing Home
Thank you for your fantastic 5-star review of Gwen Walford! We are delighted to hear that your father has received exceptional care since joining us. Our dedicated team takes great pride in meeting…read more
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Review from I H (Husband of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has now been here 2 weeks and is very happy. The room is very comfortable and the staff are excellent.
Reply from Trish McCaffrey, Interim Home Manager at Gwen Walford House Nursing Home
Thank you so much for taking the time to leave such an excellent review of Gwen Walford. We are thrilled that your wife is settling in well and feels comfortable in her new surroundings. Our residents…read more
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Review from B J (Respite Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident for respite care and have been very satisfied with the level of care. My room was very nice with a lovely view of the garden area.
Reply from Trish McCaffrey, Interim Home Manager at Gwen Walford House Nursing Home
Thank you so much for your wonderful 5-star review! We are delighted to hear that you were very satisfied with the level of care you received during your respite stay at Gwen Walford. It is our…read more
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Review from Mandy T (Wife of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having come to the difficult decision to place my husband in care - the transition to Gwen Walford was made all the more easier by the staff and high standards with this home. The management and staff are excellent. nothing is too much trouble! It is such a warm, family atmosphere - every part of my
husband's care and medical care is taken care of. I cannot speak highly enough of everyone, including the gardener and maintenance man! The food is like a top-class restaurant in a five-star hotel. Thank you to everyone for all that you do.
Reply from Trish McCaffrey, Interim Home Manager at Gwen Walford House Nursing Home
Thank you so much for your wonderful review and for sharing your experience with Gwen Walford. We understand how difficult the decision to place a loved one in care can be, and we are delighted to…read more
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Review from Rosie H (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely facilities for the residents. Staff very friendly and helpful. Nothing is too much trouble.
Looking after Mum's needs well.
Encouragement to get involved with activities and overall a very good experience.
Reply from Trish McCaffrey, Interim Home Manager at Gwen Walford House Nursing Home
Thank you sincerely for your glowing review of Gwen Walford Care Home. We are delighted you and your mum had a positive experience with us. Ensuring that our residents feel comfortable and supported…read more
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Review from Richard B (Son-in-law of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been here for two or three months, and really enjoys the TV room and looking at the wildlife.
Very friendly staff.
Reply from Trish McCaffrey, Home Manager at Gwen Walford House Nursing Home
Thank you so much for taking the time to share your experience at Gwen Walford Nursing Home. We are delighted to hear that your mother-in-law is enjoying her time with us and finds comfort in the TV…read more
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Review from Michelle N (Niece of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My elderly Aunt (92) was a resident of Gwen Walford for a number of months over the summer of 2023. Initial impressions were good but sadly we ended up forfeiting a number of weeks paid occupancy, so as not to lose the chance of a room available at another Nursing Home nearby. We became quite desperate
for her to leave. Her experience and increasingly ours of GW was not good.
I want to highlight that I think most care and nursing staff at GW are kind and caring. However, they are understaffed and definitely over worked. Standards as a result inevitably slipped below care expected for our loved one.
1) Rooms often dirty and used as storage 2) Clothes lost 3) Residents assistance request buzzers constantly sound and slow response 4) Personal private documents left lying around for anyone to read (my Aunt registered blind) and not stored securely 5) Food really poor quality, often would arrive cold.
All the above concerns were discussed with management.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
We regret that your experience at Gwen Walford last summer led you to leave a negative review, especially considering the formal complaint you raised, which we promptly investigated and addressed with…read more
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Review from Michelle D (Daughter of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum very recently passed away at Gwen Walford, the care she had I could never fault. Even in her last days, they ensured she was not in pain and comfortable. Just want to thank all the staff, you all do a fantastic job and thank you for taking care of my mum.
Highly recommend.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
Thank you for your heartfelt review and for entrusting us with your mum's care. We are deeply sorry for your loss and grateful for your kind words about the care she received at Gwen Walford Care…read more
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Review from B W (Resident) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here four years and am satisfied with the care I am getting. This home is now my home. The staff treat me with respect and they work very hard.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
Thank you so much for your kind words and for taking the time to share your experience at Gwen Walford Nursing Home. We're thrilled to hear that you feel at home here and that you're satisfied with…read more
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Review from Sarah B (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came for Christmas respite, she has had a wonderful stay. The home is lovely, warm and very homely. We have been satisfied with all aspects of Mum's care. The staff are wonderful, taking time to get to know Mum. We are now considering Mum returning full-time.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
Thank you so much for your heartfelt review! We're delighted to hear that your mum had a wonderful Christmas respite at Gwen Walford Nursing Home. It warms our hearts to know that she found our home…read more
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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Gwen Walford House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Gwen Walford House Nursing Home is calculated as follows: ( (239 Excellents x 5) + (7 Satisfactorys x 3) + (10 Poors x 2) + (7 Very Poors x 1) ) ÷ 263 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Gwen Walford House Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (31)

Meet the Team (6)

Rebecca

Rebecca Protheroe

Job Title: Home Manager Joined: 2024

Rebecca is dedicated to providing exceptional and compassionate care to all residents at Hampton Grange & Gwen Walford. Her role involves leading a skilled team, ensuring top-quality service, and fostering a nurturing environment. Rebecca manages daily operations, upholding regulatory standards, and working closely with families and healthcare professionals to meet each resident's individual needs. Her commitment to empathy and excellence ensures that Hampton Grange & Gwen Walford is a place where residents feel valued and cared for with the utmost respect and dignity.

Lyndsey

Lyndsey Jones

Job Title: Staff Administrator Joined: 2023

Lyndsey joins Hampton and Gwen having been employed as a Reception Manager for eight years within the hospitality sector, working at the second oldest hotel in Britain - ‘The Green Dragon Hotel’. Previously she worked for the NHS as an administrator in the Occupational Health Department, where she completed her Business Administration and Customer Service NVQ.


She is accountable for our staff inductions and administration.

Kelly

Kelly Pulling

Job Title: Customer Administrator

Kelly is the front-of-house and Customer Administrator for the home.

Lori

Lori Murariu

Job Title: Chef

Lori is our Chef for Hampton Grange and Gwen Walford.

David

David Morris

Job Title: Maintenance Joined: 2024

David plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.


David handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Gwen Walford.

Magdalena

Magdalena Wieckowska

Job Title: Head Houskeeper

Magda is responsible for ensuring a clean, safe, and comfortable environment for all residents. Leading the housekeeping team, her duties include overseeing daily cleaning schedules, maintaining high hygiene standards, managing laundry services, and ensuring supplies are well-stocked. She also coordinates with other departments to support residents' needs and maintain compliance with health and safety regulations. Magda's leadership and attention to detail help create a welcoming atmosphere that enhances residents' well-being and comfort.

Frequently Asked Questions about Gwen Walford House Nursing Home

What types of Care is Gwen Walford House Nursing Home registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Gwen Walford House Nursing Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Gwen Walford House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Gwen Walford House Nursing Home to the centre of Hereford?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Gwen Walford House Nursing Home to verify any information. View our terms and conditions. Gwen Walford House Nursing Home has an Enhanced Service - more info.