Gwen Walford House Nursing Home

48-50 Hampton Park Road, Hereford HR1 1TH
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9.9 71 Reviews
  • Gwen Walford House Nursing Home, Hereford
Gwen Walford offers Residential and Nursing Care, situated within picturesque, wooded grounds overlooking the River Wye. With highly experienced staff available round-the-clock, residents receive unparalleled support and compassion.

Gwen’s all-inclusive luxury care packages feature:

Homemade meals with a diverse menu selection
Good company and social entertainment programme
Enjoy convenient living with laundry and cooking managed for you
Professional care and support, day and night
Monthly complimentary hair treatments for some TLC
Care tailored to your unique needs
Daily housekeeping chores taken care of
Beautiful landscaped gardens

Being part of the community is a key benefit of life at Gwen Walford. Their wide range of activities is specifically designed to encourage participation and provide plenty of opportunities for social interaction. Their dedicated lifestyle team works hard to deliver inspiring and engaging activities. They also pride themselves on the enticing dining experiences, where nutrition and choice are key.
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Care Provided by Gwen Walford House Nursing Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1512
  • Self-Funded Nursing Care: from £1779
The price(s) shown are provided by the care home. Contact Gwen Walford House Nursing Home for full pricing details and T&Cs.

Contact Gwen Walford House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Gwen Walford House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nick Brown (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (30)

Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.


    However, if visitors are interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team can ensure they're available to show you around and discuss how best meet your specific needs. The team are here to provide the information and support required, and look forward to assisting in any way.

Parking

  • Plenty of off-road parking is available.

Gwen Walford House Nursing Home Reviews (71)

9.9

Gwen Walford House Nursing Home has a Review Score of 9.9 (9.875) out of 10, based on 15 reviews in the last 2 years.
Over all time Gwen Walford House Nursing Home has 71 reviews.

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Review from Michelle D (Daughter of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum very recently passed away at Gwen Walford, the care she had I could never fault. Even in her last days, they ensured she was not in pain and comfortable. Just want to thank all the staff, you all do a fantastic job and thank you for taking care of my mum.
Highly recommend.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing HomeThank you for your heartfelt review and for entrusting us with your mum's care. We are deeply sorry for your loss and grateful for your kind words about the care she received at Gwen Walford Care Home.
We acknowledge your slightly lower rating for food & drink. We strive to provide nutritious and appetising meals tailored to each resident's needs, and we understand that individual circumstances, such as your mum's illness, can impact appetite.
Your recommendation and acknowledgement of our staff's dedication mean a great deal to us.
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Review from B W (Resident) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here four years and am satisfied with the care I am getting. This home is now my home. The staff treat me with respect and they work very hard.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing HomeThank you so much for your kind words and for taking the time to share your experience at Gwen Walford Nursing Home. We're thrilled to hear that you feel at home here and that you're satisfied with the care you're receiving. Our dedicated staff members strive to create a respectful and supportive environment for all our residents and your feedback is truly appreciated. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We're here for you, and your comfort and well-being are our top priorities.
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Review from Sarah B (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came for Christmas respite, she has had a wonderful stay. The home is lovely, warm and very homely. We have been satisfied with all aspects of Mum's care. The staff are wonderful, taking time to get to know Mum. We are now considering Mum returning full-time.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing HomeThank you so much for your heartfelt review! We're delighted to hear that your mum had a wonderful Christmas respite at Gwen Walford Nursing Home. It warms our hearts to know that she found our home lovely, warm, and homely. Our dedicated staff takes pride in providing exceptional care, and we're thrilled to have met your expectations.
It's particularly rewarding to hear that you're considering Mum's return permanently. We understand the importance of choosing the right home and we're here to support you every step of the way.
If you have any further questions or if there's anything specific you'd like to discuss, please feel free to reach out. We look forward to the possibility of having your mum as part of our community.
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Review from Geoff P (Son of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My 87 year old mother stayed in this place for a week’s respite following discharge from hospital. On arrival the room was dusty, there was loose plaster on the carpet around the skirting board and pictures left on the bathroom floor (not great for an infirm 87-year-old who has just fractured her pelvis).
To add to this, she could not watch TV as there was no TV aerial and was unable to access the patio area as there was no patio door key. Based on my experience with two other homes in Herefordshire when my father needed care this place did not get anywhere near my expectations and was not good value for money. I did get an apology from the Manager following my complaint but that doesn’t change my opinion.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing HomeOur company takes great pride in offering our residents an environment of luxury and comfort. We value and appreciate feedback as it plays a crucial role in our continuous efforts to enhance our services. We apologise that your experience led you to leave a negative review, especially after addressing your concerns and providing an apology from our Home Manager.
During the period your mother stayed with us at Gwen Walford House, the home was undergoing a comprehensive refurbishment, encompassing all bedrooms and communal areas. Despite these renovations, we made every possible effort to have our only available bedroom decorated in time for your mother's admission.
Regrettably, the time constraints associated with the refurbishment prevented our staff from thoroughly inspecting the presentation standards of the bedroom. We sincerely apologise for any shortcomings in this regard, as this is not the standard we set out to achieve.
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Review from Philip K (Son of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy at Gwen Walford. She is looked after very well. She has a lovely room overlooking the woods and the river and is very happy with the food and the pudding!
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing HomeThank you so much for sharing your wonderful 5-star review of Gwen Walford Care Home! We are thrilled to hear that your mum is very happy with the care she receives. It's heartening to know that your mum enjoys her lovely room with a view of the woods and the river – we believe that a comfortable and pleasant environment is essential for our residents' wellbeing. We're also delighted to hear that she is satisfied with the meals, especially the pudding! Our dedicated team strives to provide exceptional care and enticing dining experiences that contribute to our residents' happiness.
We truly appreciate your feedback and the trust you've placed in us to care for your loved one.
Thank you again for choosing Gwen Walford Care Home.
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Review from Kevin C (Grandson of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my nan received was entirely amazing. Couldn't ask for a better place for her to have gone to. The management and staff are amazing and I would recommend this place to anyone who would love for their family member to be well looked after and treated with respect.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing HomeThank you so much for taking the time to share your experience at Gwen Walford Care Home. We are truly delighted to hear that the care your nan received was "entirely amazing." Providing exceptional care and creating a comfortable, respectful environment for our residents are our top priorities, and we're thrilled to know that we met your expectations.
Your kind words about our management and staff mean the world to us. We deeply appreciate your recommendation to others seeking a nurturing and respectful environment for their family members.
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Review from Andrew W (Son of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad's very happy and content.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing HomeThank you so much for taking the time to leave a five star review for Gwen Walford. We are thrilled to hear that your dad is very happy and content with his stay at our home. The wellbeing and happiness of our residents are our top priorities, and it warms our hearts to know that your dad is experiencing that at Gwen Walford. Our dedicated team works tirelessly to create a comfortable and supportive environment, and reviews like yours reinforce that we're on the right path. We are truly grateful for your trust in us to care for your loved one.
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Review from E L (Sister of Resident) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has settled very well and seems to be making it her home, the staff are very kind and friendly.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing HomeIt brings us immense joy to know that your sister has settled in so well and is making our home her own. At Gwen Walford Nursing Home, we understand that transitioning to a care facility can be a significant adjustment, and we strive to make this process as smooth and comfortable as possible.
We sincerely appreciate your trust in Gwen Walford Nursing Home to provide excellent care for your sister. It's heartening to see that our efforts have positively impacted her wellbeing and happiness. We assure you that we will continue to uphold our commitment to exceptional care and maintain the highest standards for all our residents.
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Review from Brian D (Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been most enjoyable with first-class care from everyone involved.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing HomeThank you for taking the time to share your wonderful experience at Gwen Walford Nursing Home on carehome.co.uk. We greatly appreciate your kind words and are thrilled to hear that your time with us has been most enjoyable.
At Gwen Walford Nursing Home, we strive to provide a welcoming and comfortable environment where residents can receive exceptional care. Our dedicated team members work tirelessly to ensure that each resident receives first-class care and support. It brings us great joy to know that our efforts have made a positive impact on your experience.
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Review from Shelley D (Granddaughter of Resident) published on 24 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, are extremely happy with Nan's care. Food is lovely along with the setting. The staff are very friendly, caring and professional.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing HomeThank you so much for taking the time to share your positive experience and leaving a wonderful 5-star review for Gwen Walford. We are thrilled to hear that you, as a family, are extremely happy with the care your nan receives at our home.
At Gwen Walford, we strive to create a nurturing and comfortable environment for all our residents. We understand the importance of providing delicious and nutritious meals and we are delighted that you find the food lovely. Additionally, we are pleased that you appreciate the setting of our home. We believe that a pleasant environment plays a vital role in enhancing the well-being and overall experience of our residents.
Our staff members are the heart of our care home and we are proud to have a team that is friendly, caring and professional. We prioritise the delivery of person-centred care and it is heartwarming to know that our staff have made a positive impact on your nan's life.
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Review from Donna B (Daughter of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for a month now and it's like a five-star hotel with five-star carers and staff. Mum is very happy. The room is beautiful and the food is very good. Can't recommend this lovely home enough.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing HomeThis is so wonderful to receive. Thank you ever so much for sharing this 5-star review.
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Review from Helen J (Daughter of Resident) published on 24 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had a lovely welcome when she arrived at Gwen Walford House Nursing Home. The rooms are lovely. Staff are excellent with Mum and nothing is too much trouble. The food is outstanding with a lovely choice.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing HomeThank you for your kind words and recognition of the team and food at Gwen Walford House.
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Review from Pauline B (Daughter of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has really enjoyed her stay and for the family, it was a relief when she was accepted at very short notice.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing HomePauline, thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us and we are very happy that Gwen Walford House could help when you needed it.
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Review from David L (Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am not very well but I feel much better being here. The staff are great.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing HomeThank you David. We are so pleased you have settled well at Gwen Walford and we can help.
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Review from Martin W (Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attentive carers, spacious rooms and food good.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing HomeMartin, it's our pleasure to provide the care and support you require. Thank you so much for your glowing review.
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Review from Lewis B (Stepson of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family found the care and home excellent. Very helpful and clean. My stepfather is very happy, safe and secure, which makes life easier and less worrying for us all. Excellent!
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing HomeThank you very much for taking the time to leave us such a wonderful review. It really means so much to us.
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Review from Elinor G (Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love my room.
Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing HomeThank you for your review, we are very pleased that you are happy here.
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Review from Eric B (Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff and management at Gwen Walford are all kindly and caring. I am very pleased with the care.
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Review from Lynn V (Niece of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My much-loved Aunt had been living with me for two years when due to a sudden family loss, I was no longer able to care for Her. She had previously had short successful stays at Gwen Walford, so the kind folk of the Care Home took her in at incredibly short notice. She had been developing dementia,
and sadly it was hard having to literally place her permanently, so quickly. However, the care she was shown by all who were there was excellent. She had her favourites, who cannot be named, but everyone helped her through what was a difficult situation, showing her kindness, love and humour. I can happily recommend Gwen Walford Care Home.
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Review from Karen S (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into the nursing home in February 2021, following a long period in hospital. It was very difficult during lockdown to assess and visit various homes. We had the most productive conversation, here at Gwen Walford House, with the manager and follow up emails/texts with other questions.
Overall it has been a great relief to feel my mother is safe and well cared for.
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Gwen Walford House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Gwen Walford House Nursing Home is calculated as follows: ( (180 Excellents x 5) ) ÷ 180 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Gwen Walford House Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Sep 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (33)

Meet the Team (6)

Nick

Nick Brown

Job Title: Home Manager Joined: 2026

As Home Manager, Nick is dedicated to creating a warm, welcoming environment where residents receive the highest standards of care. They are passionate about supporting both residents and staff, ensuring everyone feels valued, respected and at home.

Gideon

Gideon Kusi

Job Title: Clinical Lead

Our Clinical Lead acts as a deputy within the home, providing strong clinical leadership and support to the wider team. They play a key role in maintaining high standards of care, supporting staff, and ensuring residents receive safe, compassionate, and effective care at all times.

Lyndsey

Lyndsey Jones

Job Title: Staff Administrator Joined: 2023

Lyndsey joins Hampton and Gwen, having been employed as a Reception Manager for eight years within the hospitality sector, working at the second oldest hotel in Britain - ‘The Green Dragon Hotel’. Previously, she worked for the NHS as an administrator in the Occupational Health Department, where she completed her Business Administration and Customer Service NVQ.


She is accountable for our staff inductions and administration.

David

David Bennett

Job Title: Head Chef

David is the Head Chef at the home and the creative force behind our warm, enticing dining experience. With a passion for fresh ingredients and beautifully prepared meals, David takes pride in creating nutritious, comforting dishes that residents look forward to every day.

Lori

Lori Murariu

Job Title: Head Housekeeper

Our Head Housekeeper Lori, leads the housekeeping team with dedication and attention to detail, ensuring every area of the home is spotless and comfortable. Their commitment helps create a warm, homely environment for residents and visitors alike.

David

David Morris

Job Title: Maintenance Joined: 2024

David plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.


David handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Gwen Walford.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Gwen Walford House Nursing Home to verify any information. View our terms and conditions. Gwen Walford House Nursing Home has an Enhanced Service - more info.