Search...

Gwen Walford House Nursing Home

48-50 Hampton Park Road, Hereford, Herefordshire HR1 1TH
Gwen Walford House Nursing Home Logo
Jobs
Gwen Walford House Nursing Home logo
The staff are wonderful, taking time to get to know Mum.Sarah B(Daughter of Resident/Service User)
Gwen Walford House Nursing Home, Hereford
Couldn't ask for a better place for her to have gone to.Kevin C(Grandson of Resident/Service User)
Gwen Walford House Nursing Home, Hereford
She has a lovely room overlooking the woods and the riverPhilip K(Son of Resident/Service User)
Gwen Walford House Nursing Home, Hereford

Gwen Walford offers Residential and Nursing Care, situated within picturesque, wooded grounds overlooking the River Wye. With highly experienced staff available round-the-clock, residents receive unparalleled support and compassion.

Gwen’s all-inclusive luxury care packages feature:

Homemade meals with a diverse menu selection

Good company and social entertainment programme

Enjoy convenient living with laundry and cooking managed for you

Professional care and support, day and night

Monthly complimentary hair treatments for some TLC

Care tailored to your unique needs

Daily...  

Care Provided by Gwen Walford House Nursing Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,512N/A
Nursing CareFrom £1,779N/A

Contact Gwen Walford House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Nick Brown (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Single Rooms with ensuite Wet Room (30)

Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits. However, if visitors are interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team can ensure they're available to show you around and discuss how best meet your specific needs. The team are here to provide the information and support required, and look forward to assisting in any way.

Parking

  • Plenty of off-road parking is available.

Gwen Walford House Nursing Home Reviews (71)

Submit a Review
9.9

Gwen Walford House Nursing Home has a Review Score of 9.9 (9.850) out of 10, based on 14 reviews in the last 2 years. Over all time Gwen Walford House Nursing Home has 71 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Gwen Walford House Nursing Home
Loading...
Showing 71 reviews matching selected criteria
Review from Michelle D (Daughter of Resident) published on 28 February 2024 Submitted via Website
Overall Experience
My mum very recently passed away at Gwen Walford, the care she had I could never fault. Even in her last days, they ensured she was not in pain and comfortable. Just want to thank all the staff, you all do a fantastic job and thank you for taking care of my mum.

Highly recommend.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
Thank you for your heartfelt review and for entrusting us with your mum's care. We are deeply sorry for your loss and grateful for your kind words about the care she received at Gwen Walford Care Home.

We acknowledge your slightly lower rating for food & drink. We strive to provide nutritious and...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B W (Resident / Service User) published on 7 February 2024 Submitted via Postal Card
Overall Experience

I have been here four years and am satisfied with the care I am getting. This home is now my home. The staff treat me with respect and they work very hard.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Thank you so much for your kind words and for taking the time to share your experience at Gwen Walford Nursing Home. We're thrilled to hear that you feel at home here and that you're satisfied with the care you're receiving. Our dedicated staff members strive to create a respectful and supportive...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sarah B (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card
Overall Experience

Mum came for Christmas respite, she has had a wonderful stay. The home is lovely, warm and very homely. We have been satisfied with all aspects of Mum's care. The staff are wonderful, taking time to get to know Mum. We are now considering Mum returning full-time.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Thank you so much for your heartfelt review! We're delighted to hear that your mum had a wonderful Christmas respite at Gwen Walford Nursing Home. It warms our hearts to know that she found our home lovely, warm, and homely. Our dedicated staff takes pride in providing exceptional care, and we're...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Geoff P (Son of Resident) published on 12 December 2023 Submitted via Website
Overall Experience

My 87 year old mother stayed in this place for a week’s respite following discharge from hospital. On arrival the room was dusty, there was loose plaster on the carpet around the skirting board and pictures left on the bathroom floor (not great for an infirm 87-year-old who has just fractured her pelvis). To add to this, she could not watch TV as there was no TV aerial and was unable to access the patio area as there was no patio door key. Based on my experience with two other homes in Herefordshire when my father needed care this place did not get anywhere near my expectations and was not good value for money. I did get an apology from the Manager following my complaint but that doesn’t change my opinion.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Our company takes great pride in offering our residents an environment of luxury and comfort. We value and appreciate feedback as it plays a crucial role in our continuous efforts to enhance our services. We apologise that your experience led you to leave a negative review, especially after...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Philip K (Son of Resident) published on 15 November 2023 Submitted via Postal Card
Overall Experience

Mum is very happy at Gwen Walford. She is looked after very well. She has a lovely room overlooking the woods and the river and is very happy with the food and the pudding!

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Thank you so much for sharing your wonderful 5-star review of Gwen Walford Care Home! We are thrilled to hear that your mum is very happy with the care she receives. It's heartening to know that your mum enjoys her lovely room with a view of the woods and the river – we believe that a comfortable...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin C (Grandson of Resident) published on 20 October 2023 Submitted via Postal Card
Overall Experience

The care my nan received was entirely amazing. Couldn't ask for a better place for her to have gone to. The management and staff are amazing and I would recommend this place to anyone who would love for their family member to be well looked after and treated with respect.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Thank you so much for taking the time to share your experience at Gwen Walford Care Home. We are truly delighted to hear that the care your nan received was "entirely amazing." Providing exceptional care and creating a comfortable, respectful environment for our residents are our top priorities,...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew W (Son of Resident) published on 8 September 2023 Submitted via Postal Card
Overall Experience

Dad's very happy and content.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Thank you so much for taking the time to leave a five star review for Gwen Walford. We are thrilled to hear that your dad is very happy and content with his stay at our home. The wellbeing and happiness of our residents are our top priorities, and it warms our hearts to know that your dad is...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E L (Sister of Resident) published on 24 July 2023 Submitted via Postal Card
Overall Experience

My sister has settled very well and seems to be making it her home, the staff are very kind and friendly.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
It brings us immense joy to know that your sister has settled in so well and is making our home her own. At Gwen Walford Nursing Home, we understand that transitioning to a care facility can be a significant adjustment, and we strive to make this process as smooth and comfortable as possible.

We...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian D (Resident / Service User) published on 7 July 2023 Submitted via Postal Card
Overall Experience

My experience has been most enjoyable with first-class care from everyone involved.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
Thank you for taking the time to share your wonderful experience at Gwen Walford Nursing Home on carehome.co.uk. We greatly appreciate your kind words and are thrilled to hear that your time with us has been most enjoyable.

At Gwen Walford Nursing Home, we strive to provide a welcoming and...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Shelley D (Granddaughter of Resident) published on 24 June 2023 Submitted via Postal Card
Overall Experience

We, as a family, are extremely happy with Nan's care. Food is lovely along with the setting. The staff are very friendly, caring and professional.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home
Thank you so much for taking the time to share your positive experience and leaving a wonderful 5-star review for Gwen Walford. We are thrilled to hear that you, as a family, are extremely happy with the care your nan receives at our home.

At Gwen Walford, we strive to create a nurturing and...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Donna B (Daughter of Resident) published on 17 April 2023 Submitted via Postal Card
Overall Experience

Mum has been here for a month now and it's like a five-star hotel with five-star carers and staff. Mum is very happy. The room is beautiful and the food is very good. Can't recommend this lovely home enough.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

This is so wonderful to receive. Thank you ever so much for sharing this 5-star review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen J (Daughter of Resident) published on 24 March 2023 Submitted via Postal Card
Overall Experience

Mum had a lovely welcome when she arrived at Gwen Walford House Nursing Home. The rooms are lovely. Staff are excellent with Mum and nothing is too much trouble. The food is outstanding with a lovely choice.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Thank you for your kind words and recognition of the team and food at Gwen Walford House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline B (Daughter of Resident) published on 19 January 2023 Submitted via Postal Card
Overall Experience

Mum has really enjoyed her stay and for the family, it was a relief when she was accepted at very short notice.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Pauline, thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us and we are very happy that Gwen Walford House could help when you needed it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David L (Resident / Service User) published on 23 August 2022 Submitted via Postal Card
Overall Experience

I am not very well but I feel much better being here. The staff are great.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Thank you David. We are so pleased you have settled well at Gwen Walford and we can help.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Martin W (Resident / Service User) published on 28 June 2022 Submitted via Postal Card
Overall Experience

Attentive carers, spacious rooms and food good.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Martin, it's our pleasure to provide the care and support you require. Thank you so much for your glowing review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lewis B (Stepson of Resident) published on 27 June 2022 Submitted via Postal Card
Overall Experience

We as a family found the care and home excellent. Very helpful and clean. My stepfather is very happy, safe and secure, which makes life easier and less worrying for us all. Excellent!

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Thank you very much for taking the time to leave us such a wonderful review. It really means so much to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elinor G (Resident / Service User) published on 3 May 2022 Submitted via Postal Card
Overall Experience

I love my room.

Reply from Louise Craddock, Home Manager at Gwen Walford House Nursing Home

Thank you for your review, we are very pleased that you are happy here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eric B (Resident / Service User) published on 30 June 2021 Submitted via Postal Card
Overall Experience

All staff and management at Gwen Walford are all kindly and caring. I am very pleased with the care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynn V (Niece of Resident) published on 29 June 2021 Submitted via Website
Overall Experience

My much-loved Aunt had been living with me for two years when due to a sudden family loss, I was no longer able to care for Her. She had previously had short successful stays at Gwen Walford, so the kind folk of the Care Home took her in at incredibly short notice. She had been developing dementia, and sadly it was hard having to literally place her permanently, so quickly. However, the care she was shown by all who were there was excellent. She had her favourites, who cannot be named, but everyone helped her through what was a difficult situation, showing her kindness, love and humour. I can happily recommend Gwen Walford Care Home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen S (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card
Overall Experience

My mother moved into the nursing home in February 2021, following a long period in hospital. It was very difficult during lockdown to assess and visit various homes. We had the most productive conversation, here at Gwen Walford House, with the manager and follow up emails/texts with other questions. Overall it has been a great relief to feel my mother is safe and well cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 September 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (8) & Events (0)

News
  • 08 Oct 2024

    Gwen Walford Nursing Home is thrilled to announce its success at the Hereford Times Health & Social Care Awards, where the home's dedicated staff member, Gideon Kusi, won The Good...

  • 07 Oct 2024

    Rotherwood Healthcare, an award-winning healthcare provider, is excited to announce the official launch of its Rotherwood Wellness Programme, a pioneering initiative designed to enhance the health and well-being of residents...

  • 20 Sep 2024

    Hampton Grange and Gwen Walford Care Homes in Hereford proudly announce their new partnership with the Midlands Air Ambulance Charity (MAAC) as official donation station holders. This collaboration allows the...

Upcoming Events

There are no upcoming events for Gwen Walford House Nursing Home.

Awards / Recognitions (33)

  • 15 May 2026Recipient: Rotherwood Group
  • 30 Jan 2026Recipient: Rotherwood Group
  • 31 Jan 2025Recipient: Rotherwood Group

Accreditations

There are no accreditations posted yet for Gwen Walford House Nursing Home.

Meet the Team (6)

Nick Brown
Nick BrownJob Title:Home ManagerJoined: 2026

As Home Manager, Nick is dedicated to creating a warm, welcoming environment where residents receive the highest standards of care. They are passionate about supporting both residents and staff, ensuring everyone feels valued, respected and at home.

Lorna Topliffe
Lorna TopliffeJob Title:Customer AdministratorJoined: 2026

A welcoming and approachable presence at reception, supporting residents and families while ensuring smooth day-to-day administration.

Lyndsey Jones
Lyndsey JonesJob Title:Staff AdministratorJoined: 2023

Lyndsey joins Hampton and Gwen, having been employed as a Reception Manager for eight years within the hospitality sector, working at the second oldest hotel in Britain - ‘The Green Dragon Hotel’. Previously, she worked for the NHS as an administrator in the Occupational Health Department, where she completed her Business Administration and Customer Service NVQ.

She is accountable for our staff inductions and administration.

David Bennett
David BennettJob Title:Head Chef

David is the Head Chef at the home and the creative force behind our warm, enticing dining experience. With a passion for fresh ingredients and beautifully prepared meals, David takes pride in creating nutritious, comforting dishes that residents look forward to every day.

Lori Murariu
Lori MurariuJob Title:Head Housekeeper

Our Head Housekeeper, Lori, leads the housekeeping team with dedication and attention to detail, ensuring every area of the home is spotless and comfortable. Their commitment helps create a warm, homely environment for residents and visitors alike.

David Morris
David MorrisJob Title:MaintenanceJoined: 2024

David plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.

David handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Gwen Walford.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Gwen Walford House Nursing Home to verify any information. View our terms and conditions. Gwen Walford House Nursing Home has an Enhanced Service -more info.