Gwen Walford House Nursing Home

The home surroundings are amongst the best that we looked at when choosing a home, but what confirmed our decision was the fantastic service, (the staff were always only too happy to help), The food always seemed fresh and well prepared and there always seemed to be plenty of activities to get involved in. We couldn't recommend Gwen Walford House more.

The staff are brilliant, very friendly and nice to all the residents. The senior staff and managers are very approachable and always around if you have any questions. All the staff know the residents well, it's like one big family, for this reason, I would recommend the home to anybody it's always outstanding.

He settled in very quickly and enjoyed his life there as he met new people and made friends. He was very happy.

I wholeheartedly recommend Gwen Walford Nursing Home. The staff are wonderful, they are so caring with nothing too much trouble. They are professional and empathetic. Great Granny had such an amazing time there, it was always so nice to go and visit her in her very luxurious room. The food was also really nice.

The staff at Gwen Walford are very kind to my great aunt. Very forthcoming and welcoming to me when I visit. I always get offered a cup of tea and cakes. From what I have seen of the food it looks delicious! Whenever there is an issue, the manager always comes to see me, no matter how small. The rooms are very clean and well decorated. My aunt looks out over the river. From my understanding, there are a variety of activities available, although my great aunt cannot take part in these. She does, however, have regular hand massages and hair appointments. I cannot recommend Gwen Walford House enough.

Gwen Walford is a first class care home. The senior staff are experienced and very caring. Residents are treated with respect and given as much personal attention as time permits. The home is occasionally short of staff with agency carers filling the gap.

The premises are very well appointed and maintained being particularly warm and comfortable. Thoroughly recommended.

The level of care and the staff are excellent. They are caring and understanding and nothing is too much trouble for them. Facilities in Gwen Walford House are excellent, well thought out and high quality. My friend praised the quality of food, however, my friend is now unable to make further judgements, but the staff persevered with feeding and have discovered that she loves her high protein diet. However, the finances leave much to be desired. Duplicate invoices were issued at the commencement of stay, due to the local authority constantly reviewing their contribution. I raised this and it was referred to Head Office. Despite constant telephone calls, nothing was forthcoming for over six months- when they delivered the biggest load of imaginative rubbish that I could not have written had I been scriptwriting for a television soap.

I have no complaints about anything here, I feel so at home. There was once a newspaper mix up but it was very quickly resolved. You cannot fault the care here, I think it's very good. I wouldn't want to stay anywhere else.

I am very happy here at Gwen Walford House, there is always plenty of food, I should say good quality, too. The carers are all very good. The activities are a little tame but all depends on your ability. I've never found any fault, the home is always extremely clean.

After working in a care home myself for some years ..I am completely impressed as this is the way care homes should be run with dignity ..care ..and professionalism ..second to none that I have seen ...

I find the girls and boys at Gwen Walford House exceptionally helpful. None of them has ever said no to me and anything extra for my wife is always carried out. Whilst my wife has been here she has been quite unwell- the response from staff has always been to immediately involve me which I really appreciate.