Asterbury Place

76 Aster Road, Ipswich IP2 0NR
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10 62 Reviews
  • Asterbury Place, Ipswich
Asterbury Place in Ipswich is an ‘Outstanding’-rated care home (April 2019) dedicated to delivering the best care while ensuring residents get the most out of each day.

The skilled team provides residential, nursing and dementia care and support that is personalised to each resident’s needs, wishes and preferences. Each resident is involved in decisions about their care and lifestyle at Asterbury Place, and they choose how to spend the day and have a say in decisions about how the home is run.

The home itself has some fantastic facilities for residents to enjoy at their leisure, including a cinema, café, hair and beauty salon and lovely landscaped gardens. Every bedroom is beautifully decorated and furnished, with an en-suite wet-room.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Victoria Barber (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • on-site

Asterbury Place Reviews (62)

10

Asterbury Place has a Review Score of 10 (9.960) out of 10, based on 30 reviews in the last 2 years.
Over all time Asterbury Place has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Asterbury Place
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Total of 62, showing 41-60
Review from Ann S (Sister of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel so happy my brother is being looked after so well. The staff are all very kind and caring. The food is lovely, and the home is very secure so the residents feel safe. Thank you all for the love and care you all give.
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Review from I E (Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a resident over a long period, I find that the conditions as indicated are a true description of how I find my time at Asterbury Place.
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Review from Barbara K (Daughter of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always professional while remaining cheerful and friendly in what have been difficult circumstances. I always have confidence that the staff have my mother's best interests at heart and I have always been welcomed into the home.
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Review from Deborah L (Daughter of Resident) published on 2 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Asterbury Place is a happy place to be due to some amazing staff who have always been happy, helpful and humorous! There is always a 'buzz' about the place with various activities going on including singers and drum fit. Dad enjoys the food, especially the desserts and snacks that are provided. He is
well looked after and the care calls I receive to say how he is getting on are very much appreciated. I would strongly recommend the home.
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Review from S S (Son of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home very clean and tidy. Staff very welcoming on arrival. Excellent covid protection procedures on arrival. Staff all helpful, polite, and smiling. Very caring towards my father. Father neat, clean and tidy and when questioned indicated he was happy. Always well informed regarding his medical
condition and needs.
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Review from D B (Daughter of Resident) published on 16 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Asterbury Place is a safe and friendly home. They try to make it like a family with staff and residents' family members getting on. It's not been easy with covid, they have done great.
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Review from D H (Stepdaughter of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has been in Asterbury Place for over 4 years and I cannot fault the care he has received.
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Review from Clare E (Daughter of Resident) published on 11 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad was a resident at this care home. He had symptoms of COVID and the team was supposed to monitor him every four-five hours for 72 hours and did not do so! They maybe checked him three times in this period, resulting in hospital admission on April 8th then passing on 10th April. The staff had PPE
but were not wearing it until the first death, which was my Dad. I also think the manager is very unsympathetic.
Reply from Samantha Debenham, PA to Marketing Director, Residential Care Services at Asterbury Place

Thank you for your review of Asterbury Place. We understand that your concerns have since been investigated and a discussion has now taken place to address them. Care UK took the decision on the 16th March 2020 to restrict visiting to our homes, to all but essential visitors, in an attempt to reduce roots of transmission of the Covid-19 virus into our homes and save lives. Personal Protective Equipment (PPE) was in use throughout Care UK, including Asterbury Place. However, advice and guidance to the adult social care sector at the time was that PPE only be worn where the resident presented as symptomatic or was known to be infected when delivering personal care. The Covid-19 pandemic has been a challenging and upsetting period and we understand for those who have lost loved ones, the impact has been hardest felt. Care UK has attempted, at every stage of the pandemic, to follow and adhere to the guidance provided nationally, adopting at the earliest opportunity changes in guidance and advice, in an attempt to safeguard the welfare and wellbeing of our residents. Thank you again for taking the time to write a review and we are sincerely sorry for the tragic loss of your father.

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Review from Chris R (Son of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has a wonderful atmosphere, from the time you first enter the reception, you are greeted by welcoming staff. Always happy to answer questions and always willing to help.
My Mum, a resident for over two years, has received a standard of care that has always been consistently high. The
food is fresh, and the meals are hastily consumed by residents; keen to get back to participate in organised activities. I would not wish for my Mum to be anywhere else, she is surrounded by genuine caring staff; set in carefully designed, and thought out surroundings.
The lounge area in the home feels calm and relaxed with a large TV screen, the dining area is spacious and clean. The cafe area often has featured entertainers, singers, performers, and the in-house activity staff are creative and ensure all residents have the opportunity to be involved. Whether it be Bingo, Tombola or impersonated singer's; its usually packed and the atmosphere encourages residents to join in and sing along.
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Review from Marlene B (Wife of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since our relation has been here he has been very happy with everything and as visitors, we are always made to feel very welcome and we are happy with our relation's care.
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Review from Alan E (Son of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would not hesitate to recommend any family or friends to this care home. Everything is excellent, giving us peace of mind in the wellbeing of our parents now and going forwards.
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Review from Janet S (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely place for my mum to live with the greatest care in a lovely environment. Very friendly home from home. I can visit and enjoy my time there with Mum and go home with no worries, knowing I have left her happy and content.
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Review from P H (Wife of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most of the nurses and carers are helpful to visitors here.
Residents are cared for.
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Review from A W (Daughter of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly, clean, tidy and very well run care home with lots of choice of things to do for the residents. The staff are caring and very kind with nothing too much trouble.
The meals are well prepared fresh and look lovely. All in all a good well run care home.
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Review from M S (Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no faults with anything. My son and daughter said @it is the best thing you ever did, coming here because we know you are looked after'.
What more could you ask for?
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Review from Patricia G (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased overall with the care my parents receive. The facilities are excellent and very attractive. The staff are overall very friendly and we are all on first names. Would struggle to find somewhere better!!
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Review from Tracy T (Daughter of Resident) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the home for just over 2 months and she has been so well looked after and although she's living with Parkinson's, nothing has stopped her embracing all the activities and I cannot say enough about the carers and activities staff. They are all excellent. It's wonderful seeing my
mother happy, loves and most importantly, safe. It's reassurance for me and my family. Thank you Asterbury Place. I highly recommend the home.
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Review from Caryl C (Daughter of Resident) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we entered Asterbury Place, we were blown away by the place. The staff all seem happy, the place is clean, comfortable and welcoming. Staff are supportive to mum and to us as a family. The ambience is fantastic. We cannot fault anything and the difference in my mum is unbelievable. The
staff are all a credit to the company. Thank you.
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Review from Pamela L (Wife of Resident) published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident at Asterbury Place for 3 years + and I am so satisfied that if we had to choose a care home again for him I would choose Asterbury Place again for him.
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Review from Dee B (Daughter of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring environment. Lovely carers. Good food. Always ready to listen to family concerns if any crop up.
Everyone is friendly and always acknowledge residents and visitors. Generally, we as a family have found mum to be happy and warm here. Requests are always considered.
Entertainment is good
as well and craft interests. Mum loves the music.
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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Asterbury Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.960 for Asterbury Place is calculated as follows: ( (341 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 354 Ratings = 4.96
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Asterbury Place is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2019

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (107)

Meet the Team (1)

Wendy

Wendy Hutton

Job Title: Home Manager

I have been in the social care sector for most of my working life, having worked my way up from a carer to home management roles. I have worked with a range of providers, but I became interested in joining Care UK after seeing how they develop their colleagues. I thought this would be a care provider that can really help me progress in my career. I first joined Care UK at Cedrus House in May 2021, and I was promoted to Deputy Manager in January 2023. In December 2023, I moved over to Asterbury Place.


In this role, I believe it’s important to be patient, resilient and supportive. I love that no two days are ever the same. Seeing the smiles on residents’ faces is my favourite part of the day, and I feel proud when they are happy and when colleagues leave their shift happy.

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