Barchester Sutton Grange Care Home

Greaves Hall Avenue, Banks, Southport PR9 8BL

Barchester Sutton Grange Care Home, Southport, Lancashire
Barchester Sutton Grange Care Home, Southport, Lancashire
Barchester Sutton Grange Care Home, Southport, Lancashire

Barchester Sutton Grange care home is specifically designed to provide high-quality residential and nursing care to the elderly, including those individuals living with dementia.

This purpose-built care home near Southport provides first-class residential and nursing care in a warm, homely and friendly environment.

A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.

The home has an area which they call the Memory Lane Community. This provides high-quality care for people with dementia. Within the community, memory boxes with small reminders and items such as photographs are used to help each person reminisce.

Features such as adapted crockery and tableware, sensory gardens with low risk walkways and activity kitchens also enable people to engage in life's everyday simple tasks and pleasures. Essential to the homely feel is the enhanced relationship of trust they build with family, friends and residents.

Luxurious facilities combined with highly trained staff ensures each and every individual is given superior attention. 24-hour care is provided in a warm, welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches.

Together with a lively social calendar, this helps to stimulate people’s minds and empower them to approach their future in a positive way.

Group: Barchester Healthcare Ltd

Person in charge: Debbie Higgins (General Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 55+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Sutton Grange is situated in the village of Banks, just outside of the seaside town of Southport. You can find Sutton Grange by taking the second right on Greaves Hall Avenue.

Parking:

Sutton Grange has parking available.

Latest Care Quality Commission* Report on Barchester Sutton Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 12 Feb 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.3 Barchester Sutton Grange Care Home has a Review Score of 9.3 (9.275)

The Review Score of 9.3 (maximum of 10) for Barchester Sutton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Barchester Sutton Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.704 for Barchester Sutton Grange Care Home is calculated as follows: ( (230 Excellents x 5) + (49 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 297 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.571 Points relating to the number of positive Reviews for Barchester Sutton Grange Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 8 Reviews ÷ 14 Target = 0.571

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Sutton Grange Care Home?

  • Extremely LIKELY
    21
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Sutton Grange Care Home

  • Daughter of Resident/Service User
    9
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • more

I was so glad that I was able to get my sick husband into Sutton Grange. He couldn't have had better care. Everyone was so kind and looked after the family as well. Nothing was too much for them.

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Debbie Higgins, manager at Barchester Sutton Grange Care Home responded to this review on 01 Dec 2017:

Thank you for your kind review.

He's walking better, eating better and his whole demeanour has greatly improved. He is still talking about it and his only complaint was that everyone went to bed too soon and there was no-one left to talk to! If that is all he can grumble about we can live with that.
I know that he has started a letter to the home and we are currently getting some pictures of him when he was a Royal Marine to accompany the letter.
Thank you again.

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was in Sutton Grange residential then after a brief spell in hospital in the nursing wing. Staff in both were wonderful, mum and us, as a family, received such love and support. Thank you.

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Debbie Higgins, General Manager at Barchester Sutton Grange Care Home responded to this review on 16 Aug 2017:

Thank you for your kind comments.

From my initial meeting with the manager to review mum for respite to mum spending a week with Sutton Grange, I was made to feel confident that my mum would be well looked after. It was the first time for mum going into respite care so was a little scary for us all. I would recommend Sutton Grange Grange from my experience this time. Thanks for looking after mum.

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

All round 5-star quality and service plus!

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent service and care from senior carer. Not easy to complete form in total as so many individuals are concerned, some are excellent, some are poor, some are fair to medium.

How likely would you be to recommend Barchester Sutton Grange Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Management: Poor

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Today 9th March, the care has been especially good thanks to a certain senior carer here at Sutton Grange. She spent time with dad, gave him a wet shave and generally made him feel a lot better and well groomed. This is how it should always be - Thanks to good well-trained staff.

How likely would you be to recommend Barchester Sutton Grange Care Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

All the family were put at ease when entering the home by the manager and staff. They gave everyone confidence in the ability to care for my mother the standard of cleanliness of the home is exceptional.

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent care and facilities. All the staff are extremely friendly. Open day had a great singer.

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very satisfied with the service and care my wife receives. This home is a beautiful, comfortable and very welcoming place. I cannot praise the staff enough for their care and commitment here to others. Well done all round.

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been a resident at this home since January 2015. During that time I have settled down, as well as can be expected and have been cared for in a sympathetic and professional manner. In general, the menu and food quality have been good and whilst I cannot say it is just like home, nevertheless I do not think that under the circumstances I could not have chosen a better situation.

However, for some time, there is one area which has been causing me concern and that is in the position of general manager. Since my arrival, which is less than 2 years ago, we have had 2 so called permanent managers and at least 4 to 5 temporary ones, a situation I would suggest, that does not ensure the consistent and efficient running of the home. I am somewhat surprised therefore that a large and experienced company would allow this situation to develop, and in particular, at a home which has only recently been opened.

As a senior manager in industry for many years, I am well aware of the importance of having an experienced manager in charge, either of a department or a company. Particularly for the staff involved who require a stable and worry-free environment in which to work.
At a rough guess, I would suggest that over the past year at least 30% to 40% of the management work has been carried out by the present under management staff who, in my opinion, have coped with a difficult situation in an efficient manner, and who in my opinion, should be considered if a further vacancy arises here.

I must apologise for taking up your time with this "problem" but feel that for my own peace of mind, at least, it was important that one resident at this home should make you aware of his feelings in this matter.

How likely would you be to recommend Barchester Sutton Grange Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Poor

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My dad has settled so well here at Sutton Grange. It has certainly exceeded my expectations and as a family, we're happy with the wonderful care that dad is receiving.

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been more than pleased with the dementia unit at Sutton Grange called "Blossom Walk". The care staff are very good. The facilities for entertaining residents not so good. There are men who would welcome "something to do" nuts, bolts, making things from playdoh etc. Many mornings all they do is sit or walk around.

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Exceptional levels of care received by each and every member of staff. Truly amazing people.
I speak on behalf of all my family, thank you so much. You have all been so amazing.
I also know that a very special gentleman would also want to thank you all.

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

First impression excellent, very clean and tidy, staff are friendly. Mum was very well cared for, food looked very appetising. Would have no problem using and recommending again.

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mother-in-Law has stayed for 2 weeks. the care she received was top notch. The staff, nurses, and bosses were so friendly and helpful. When we left on our honeymoon we could relax knowing that my Mother-in-Law was in very safe hands.
She seemed to be happy staying here. We will definitely be using Sutton Grange again.

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sutton Grange in Banks near Southport is a wonderful place to be cared for especially when nearing the end of your life. It is an excellent Care Home, 5 star Plus with wonderful caring staff for both client and the family they are very professional and supportive, nothing is too much trouble. They treat you with dignity and love, the Staff from the management to the nursing staff to the chefs and cleaning staff, they are are all excellent. The nursing Wing comes Highly recommended by our family.

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Environment excellent. Dad loved the garden and the trees. The food was lovely and the staff. Only lacked some male company to chat to of his own age but that's standard.

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sutton Grange is in my opinion an excellent care home, the staff are dedicated and very caring, the rooms and the general layout provide a very comfortable, secure and clean environment for both residents and visiting family members.
The best endorsement I can provide is from my Father who is a current resident, after a difficult settling period he has now with the help of the staff, settled in beyond our expectations. He maintains that he 'loves it here' and constantly praises the quality of the food, the staff and his room.

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lovely building with attentive staff good food and clean facilities. My mother-in-law seems to be very happy and well cared for in Sutton Grange. The staff there are professional and caring in carrying out their duties which is reflected in in my mother-in-law's well being and contentment . Overall we are very happy with Sutton Grange.

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Grandmother was moved into Sutton Grange late last year. Upon my first visit I was overjoyed with the facilities and staff. I wanted to take the time to review the home as all members of the team are always happy and made visits enjoyable and their hard work deserves recognition. From reception/office - kitchen staff and all the wonderful carers in between every one at SG ensures residents are cared for to the highest standards, while maintaining an upbeat and pleasant living environment, something that due to their workload most carers are unable to maintain. I am particularly impressed with the monthly coffee mornings that are held for residents and their family to attend, the sing songs in particular I know my nana enjoys thoroughly! (and the home made cakes are delicious!) the facilities and general feel of the place differs dramatically from other care homes. There is no sense of it being a 'care home' or somewhere for 'old people' - its in fact more like a 5* hotel, with stunning decor and a homely feel. With interactive objects all around her attention is always taken by bright and familiar objects as opposed to being sat in front of a tv all day - something I have seen happen in the past. Recently I have moved overseas. In an attempt to help me remain in contact with her the staff at SG have kindly been taking time to live Skype me on days such as Christmas so that I had the chance to well wish my nan. I am so overwhelmed at the kindness of this act that I just had to take to carehome.co.uk and ensure that Sutton Grange received (Another) 'EXCELLENT' review.I have no problem recommending this beautiful home and its dedicated and wonderful staff. I am extremely happy with the level of care my nana is receiving and am simply thrilled she has been fortunate enough to become a resident at Sutton Grange.

Thank you to all of the staff for their continual hard work and first class caring of someone who is very important to me.

Kelly B. Australia

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I take a great deal of comfort from knowing that my Mother is cared for by professional but kind staff, I am aware that they make every effort to offer person centred care, whilst still maintaining her dignity and individuality. My Mother has been cared for in a few homes and this is by far the best place, firstly for standard of care and secondly for the warm and homely environment.
I feel a sense of comfort when I visit Sutton Grange, just like when I visited my Mother, before she became my "different" Mother, due to the Alzheimer's.

Thank you to all those wonderful people at Sutton Grange , who have given my Mother a better quality of life and for putting my heart at ease ??

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can't praise the staff at Sutton Grange enough. They are all kind, caring and make time for individual residents and their families with a genuine desire to help. Caring for the elderly is an extremely demanding job and all of the staff, without exception, take a very professional approach to their jobs, regardless of the role. I am sure there will be days when they find things difficult to cope with but they always have a smile and a word of greeting for residents and visitors alike. The home is clean, comfortable and welcoming. My father is cared for in a manner befitting his needs and as a result his health has improved. I would like to thank everyone for what they do for him.

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Debbie Finlay, Home Services Advisor. at Barchester Sutton Grange Care Home responded to this review on 06 Jan 2016:

Thank you for your kind words, it's a lovely way for our staff get feedback from the families.

I entered the home on a short term respite period following a long period of caring for my wife until a suitable home was found for her. Sutton Grange would have been ideal for myself but due to my medical condition and medication prevented full experience of respite. Sleeping difficulties. Home made all possible help but were limited by nature of my problems.

How likely would you be to recommend Barchester Sutton Grange Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Sutton Grange is a fantastic home. It was my father's (and our) second home for a period of respite care. The staff are second to none, going over and above the call of duty. I could not thank them enough for the care and support they gave us, and would recommend them to everyone!

How likely would you be to recommend Barchester Sutton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Debbie Finlay, Home Services Advisor at Barchester Sutton Grange Care Home responded to this review on 11 Nov 2015:

Thank you for your lovely Comments. I will feed back this information to the dedicated team at Sutton Grange.
Kind Regards to the Family.

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Awards / Recognitions

February 2018

April 2017

Job Vacancies

Staff Profiles

Ken

Ken Bullough

Job Title: Resident Ambassador

Joined: 2014

Description:

Ken was one of our first residents here at Sutton Grange, and wholeheartedly embraces an array of activities throughout the home.

Through his own interests, Ken has been instrumental in helping us to provide interesting activities, aiding in building a sense of community and comradery amongst both staff and residents alike.

Ken’s interests have given us a basis for our weekly gardening club, a music club, and a film club. Ken’s love of painting means that our lovely activity room is never short of something beautiful to look at!

Ken says, "I don’t work hard, I just like to keep myself entertained."

As Ken enjoys keeping busy, he has joined the panel at interviews, asking potential staff important questions from a resident's perspective. His latest role here at Sutton Grange sees him talking to families who may be looking for care, about life here at Sutton Grange.

To thank him for his help and wonderful presence, we presented him with a set of paints and brushes for his favourite hobby.

Debbie

Debbie Balmforth

Job Title: Administrator

Joined: 2014

Description:

My name is Debbie and it is my role to support the General Manager by maintaining the administration and financial systems within the home.

I joined Barchester in 2014 after working for Barclays Bank for many years and it has given me an opportunity to really utilise my skills in such an amazing environment.

I have been able to help families as they navigate their way around the care fees funding maze and I really hope I am able to help you too.

Karen & Alison

Karen & Alison Receptionists

Job Title: Receptionists

Joined: 2014

Description:

One of the first friendly faces you'll see when you step foot through the doors of Sutton Grange will either be Alison or Karen. These two are always on hand to make a cup of tea, coffee or whatever takes your fancy; or maybe they can be a friendly ear for what might be a much-needed chat. Whatever it is, they're always here to help.

Adam

Adam Smith

Job Title: Maintenence Manager

Joined: 2013

Description:

Hi, my name is Adam, and I am the Maintenance Manager here at Sutton Grange. I have been with the company for over five years.

Before working at Sutton Grange, I was a Maintenance Assistant at Cheshire Grange, another Barchester care home in Lym, Cheshire.

I've had a varied background of work experience: I've worked in a psychiatric hospital, I was self-employed with my own maintenance business that focused on home restorations, and I also became a qualified gas technician.

I believe that this core background knowledge, continued interest, and the desire to learn is what helped me to win the Divisional Maintenance Champion at the 2015 Barchester Care Awards.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Sutton Grange Care Home