The facilities are lovely but it is the staff who make Sutton Grange such an oasis
D B (Daughter of Resident)
Sutton Grange is an amazing home. The manager and his team are fantastic
A L (Wife of Resident)
you don't feel like you're in a care home, more like being in a 5-star hotel.
G A (Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
These prices are only a guideline, please contact Barchester Sutton Grange Care Home to find out the exact price for your requirements.
Sutton Grange has parking available.
Barchester Sutton Grange Care Home has a Review Score of 9.6 (9.563) out of 10, based on 12 reviews in the last 2 years.
Over all time Barchester Sutton Grange Care Home has 71 reviews.
5.0 out of 5
Thank you for your lovely words of encouragement .At Sutton Grange we are always striving to give the best quality of care and life enrichment to enhance our Residents well being,We are a team effort in all we do and praise/positive feed back is cascaded as it is important that appreciation is shared .Anything else we can do to improve please do come and see me as my door is always open and thank you once again.
5.0 out of 5
Thank you for your lovely review of which i will feedback to the team as its important that they know what a good job they are doing and thank you for your kind words .We always strive to do our best and make improvements too and it was a pleasure supporting you when you needed respite
4.0 out of 5
Thank you for your positive feedback and i will let the team know as its always good to share with the team .Hopefully you will come back to us for future respite and your parents are a joy to look after .I will be in contact for further conversations regarding the catering so i can take on board any improvements my catering team can make to facilitate a quality service .I am however pleased that overall your parents experience was positive and that you were reassured that they were cared for at a high standard .
5.0 out of 5
Thank you for your kind words .I will feedback to the staff such positive comments
5.0 out of 5
It was a pleasure to look after your Mum and provide the special attention that residents deserve when they enter the end part of lifes journey. I will pass on your kind words to the team as they need to hear how families feel about the great job they are doing. Thank you
4.0 out of 5
Thank you for your kind words .At Sutton Grange we always strive to make any stay with us memorable and it was a pleasure looking after your Mum.I will feedback to the team as any feedback deserves to be shared as we are very much a team effort.Thank you once again
5.0 out of 5
At Sutton Grange, we pride ourselves with giving high standards of care and can accommodate resident's individual needs. We understand and empathise that this can be a daunting decision to come into a care facility and we do do our best to make residents and their families feel part of our family at Sutton Grange. Thank you for your positive feedback and I will cascade to the team.
5.0 out of 5
Thank you for your kind words. We are proud at Sutton Grange that we offer the care that people would choose when coming to the inevitable end-of-life journey that we all will one day face. It is greatly appreciated that you have left such a positive review at im sure is still a sensitive time. I will feedback to the whole team as every department in a care team contributes to a person's holistic well-being and offers support and empathy to their family in this last period of life. The Sutton Grange Care team offer you our sincere condolences and wish you well in the future. It was a pleasure to look after such a lovely gentleman.
4.0 out of 5
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your comments regarding our staff team; we work hard to recruit the right carers and ensure they are inducted and trained to a high standard. We continually review our rotas to ensure we are consistently meeting the needs of our residents as their health needs change and provide continuity. We strive to ensure that all food served at our homes is nutritious, varied and tastes fantastic and we offer an alternative menu with lighter options catering for individual residents' dietary requirements. We operate an open-door policy and extend a warm invitation to all our residents and families to discuss any concerns they may have. Thank you for supporting our home.
4.0 out of 5
Thank you for taking the time to review our home. It is a pleasure to care for your husband. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care each and every day. I will pass on your feedback to the team.
5.0 out of 5
Thank you for taking the time to write a review about our lovely home. We really do value your feedback, as it helps to improve our services where required and assists potential new residents and/or their families with their decision-making. It is wonderful to hear that Mum is approaching four years with us; she really is a part of the Sutton Grange family. Every day, our team strive to deliver the highest quality of care, and I will pass on your positive comments to the team.
5.0 out of 5
Thank you so much for your kind words. Your father was a wonderful gentleman, and it was our pleasure to spend time with him and care for him every day. Positive feedback means so much to the team here at Sutton Grange, who work hard to deliver quality care at all times. I will pass your lovely comments on to them.
5.0 out of 5
Thank you very much for your lovely review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
5.0 out of 5
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
5.0 out of 5
Thank you so much for your kind words, your husband was a wonderful gentleman who made me and the team smile every day. I will pass on your kind words to our team.
4.0 out of 5
Thank you for your kind words. It was a pleasure to meet your mother and with you to help meet her care needs. It may have been a short time and we faced the challenges together. Thank you for trusting us.
5.0 out of 5
Thank you for taking to time to send a review; it boosts team morale when family members praise their work. It is also a pleasure supporting your brother-in-law and the regular visits from you and his wife; your sister is always a time of fun.
5.0 out of 5
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
5.0 out of 5
Thank you for your review it has been great to see your husband regain his independent mobility and find joy in life again. The whole team enjoy his company and inherent happiness.
5.0 out of 5
Thank you for your positive feedback to the team. Your dad has adjusted well to the substantial changes in his life over the last year and we are happy to help him find contentment and purpose in his life.
The Review Score of 9.6 (9.563) out of 10 for Barchester Sutton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Hello. My name is Francesca, but you can call me Fran. I'm the General Manager here at Sutton Grange. Myself and my wonderful team look forward to welcoming you into our home.
I believe I am a caring and approachable people person with an open-door policy.
I thrive to ensure a happy family home environment is maintained for your loved one overseen by staff who provide dedicated and compassionate person-centred care.
I am a Registered General Nurse (RGN), qualifying in 1988 and I have consistently worked within the NHS and Private Care sector throughout the northwest as a Registered Manager within residential and nursing settings that have also included Specialist Dementia and end of life Care.
Why not pop in and say hello or arrange a viewing to see the quality of service we offer.
Hello, I'm Gemma and I am the Deputy Manager here at Sutton Grange.
I started working at Sutton Grange in 2012 as a Nurse and now hold the post of Deputy Manager.
I am now privileged to be part of the management team, where we strive to make sure that each Resident feels at home and that each family knows their loved one is being looked after by truly caring professionals.
I have been Head Chef at Sutton Grange since August 2016. Before that, I worked in another Barchester home in Kent. I have 25 years of experience in catering, working in restaurants and at major Blue Ribbon Events. I am responsible for the day-to-day operations of the kitchen. I also make sure that residents' needs and wishes are met and that they are treated in a dignified manner by myself and my team.
Hi, I'm Paul and I am Head of Maintenance here at Sutton Grange. My roles are to adhere to Barchester policies and standards by keeping the home maintained, both inside the building and in the gardens outside our beautiful home.
Hi, I'm Alison. I am the Activities Co-ordinator here at Sutton Grange, I joined the team in 2016.
I grew up in the local area and started my career working with animals. After I had my daughter, and before I joined Barchester, I trained as a teacher and taught lipreading and communication. The skills I learnt have been invaluable in my role today.
Now, I fill my days spending time with our wonderful Residents, helping them to live their lives to the fullest. I try to make a difference in someone’s life each day.
Hi, my name is Julie and I am the Head Housekeeper here at Sutton Grange.
My duties involve ensuring that our home is clean and tidy for our residents and managing my team of housekeepers making sure that they are adhering to Barchester standards.
One of the first friendly faces you'll see when you step foot through the doors of Sutton Grange will be Sharon. She is always on hand to make a cup of tea, coffee or whatever takes your fancy; or maybe she can be a friendly ear for what might be a much-needed chat. Whatever it is, Sharon is always here to help.
Hello, I'm Lois and I am a Senior Carer. I support our Residents who are living with dementia, ensuring the highest quality of person-centred care at all times. It is a privilege to care for our elderly generation and I couldn't imagine myself doing anything else.
Hi, my name is Teresa. I am a Registered Nurse and oversee one of our nursing communities. I administer medication and ensure Residents' care needs are met. As part of my role, I ensure all staff are adhering to the ethos of the home and the care is of an excellent standard.
Hi, I'm Rebecca and my role is to adhere to the Sutton Grange ethics and ensure there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.
My name is Rasa and within my role at Sutton Grange, I ensure that all the resident's rooms and communal areas are clean and tidy and also replace towels and other items that need replacing. Other aspects of my role include spending time in the laundry ensuring all the resident's clothes are clean neat and tidy ready to go back to their rooms.
Hi, I'm Michelle and my role is to adhere to the Sutton Grange ethics and ensure there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.
Hi, I'm Manny and my role is to adhere to the Sutton Grange ethics and ensuring there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.
Hi, I'm Jason and my role is to adhere to the Sutton Grange ethics and ensuring there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.
Hi, I'm Laura, and within my role at Sutton Grange, I ensure that all the resident's rooms and communal areas are clean and tidy and also replace towels and other items that need replacing. Other aspects of my role include spending time in the laundry ensuring all the resident's clothes are clean neat and tidy ready to go back to their rooms.
Hi, I'm Sue and my role is to adhere to the Sutton Grange ethics and ensure there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.
Hi, I'm Nick, I am a Registered Mental Health Nurse here at Sutton Grange, I joined the team in 2022.
Before joining the team I worked in specialist mental health roles supporting those with learning difficulties and cognitive impairment for over 30 years. Working with our elderly generation is extremely rewarding and I only wish I'd done it sooner. Sutton Grange is a special place and I am proud to be part of the team - plus there is never a dull moment.
My Wife and I are lucky enough to share our home with our many dogs, horses and cats. They all keep me very busy, safe to say we are animal-mad!
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