The facilities are lovely but it is the staff who make Sutton Grange such an oasis
D B (Daughter of Resident)
Sutton Grange is an amazing home. The manager and his team are fantastic
A L (Wife of Resident)
you don't feel like you're in a care home, more like being in a 5-star hotel.
G A (Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
These prices are only a guideline, please contact Barchester Sutton Grange Care Home to find out the exact price for your requirements.
Sutton Grange has parking available.
Barchester Sutton Grange Care Home has a Review Score of 9.6 (9.563) out of 10, based on 12 reviews in the last 2 years.
Over all time Barchester Sutton Grange Care Home has 71 reviews.
Thank you for your recommendation and for your support during your sister's transfer to us.
Thank you for your positive feedback, the team will be pleased to hear such kind words.
Thank you from all the team at Sutton Grange for your support with your mum's care. She is a pleasure to spend time with, always interested and positive.
Thank you for your kind words and more especially the support the whole family gave to the team at Sutton Grange during your mothers care.
Thank you for your support to the Sutton Grange team.
Thank you for your review and positive comments.
Thank you for your kind review.
Thank you for your kind comments.
However, for some time, there is one area which has been causing me concern and that is in the position of general manager. Since my arrival, which is less than 2 years ago, we have had 2 so called permanent managers and at least 4 to 5 temporary ones, a situation I would suggest, that does not ensure the consistent and efficient running of the home. I am somewhat surprised therefore that a large and experienced company would allow this situation to develop, and in particular, at a home which has only recently been opened.
As a senior manager in industry for many years, I am well aware of the importance of having an experienced manager in charge, either of a department or a company. Particularly for the staff involved who require a stable and worry-free environment in which to work.
At a rough guess, I would suggest that over the past year at least 30% to 40% of the management work has been carried out by the present under management staff who, in my opinion, have coped with a difficult situation in an efficient manner, and who in my opinion, should be considered if a further vacancy arises here.
I must apologise for taking up your time with this "problem" but feel that for my own peace of mind, at least, it was important that one resident at this home should make you aware of his feelings in this matter.
The Review Score of 9.6 (9.563) out of 10 for Barchester Sutton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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Hello. My name is Francesca, but you can call me Fran. I'm the General Manager here at Sutton Grange. Myself and my wonderful team look forward to welcoming you into our home.
I believe I am a caring and approachable people person with an open-door policy.
I thrive to ensure a happy family home environment is maintained for your loved one overseen by staff who provide dedicated and compassionate person-centred care.
I am a Registered General Nurse (RGN), qualifying in 1988 and I have consistently worked within the NHS and Private Care sector throughout the northwest as a Registered Manager within residential and nursing settings that have also included Specialist Dementia and end of life Care.
Why not pop in and say hello or arrange a viewing to see the quality of service we offer.
Hello, I'm Gemma and I am the Deputy Manager here at Sutton Grange.
I started working at Sutton Grange in 2012 as a Nurse and now hold the post of Deputy Manager.
I am now privileged to be part of the management team, where we strive to make sure that each Resident feels at home and that each family knows their loved one is being looked after by truly caring professionals.
I have been Head Chef at Sutton Grange since August 2016. Before that, I worked in another Barchester home in Kent. I have 25 years of experience in catering, working in restaurants and at major Blue Ribbon Events. I am responsible for the day-to-day operations of the kitchen. I also make sure that residents' needs and wishes are met and that they are treated in a dignified manner by myself and my team.
Hi, I'm Paul and I am Head of Maintenance here at Sutton Grange. My roles are to adhere to Barchester policies and standards by keeping the home maintained, both inside the building and in the gardens outside our beautiful home.
Hi, I'm Alison. I am the Activities Co-ordinator here at Sutton Grange, I joined the team in 2016.
I grew up in the local area and started my career working with animals. After I had my daughter, and before I joined Barchester, I trained as a teacher and taught lipreading and communication. The skills I learnt have been invaluable in my role today.
Now, I fill my days spending time with our wonderful Residents, helping them to live their lives to the fullest. I try to make a difference in someone’s life each day.
Hi, my name is Julie and I am the Head Housekeeper here at Sutton Grange.
My duties involve ensuring that our home is clean and tidy for our residents and managing my team of housekeepers making sure that they are adhering to Barchester standards.
One of the first friendly faces you'll see when you step foot through the doors of Sutton Grange will be Sharon. She is always on hand to make a cup of tea, coffee or whatever takes your fancy; or maybe she can be a friendly ear for what might be a much-needed chat. Whatever it is, Sharon is always here to help.
Hello, I'm Lois and I am a Senior Carer. I support our Residents who are living with dementia, ensuring the highest quality of person-centred care at all times. It is a privilege to care for our elderly generation and I couldn't imagine myself doing anything else.
Hi, my name is Teresa. I am a Registered Nurse and oversee one of our nursing communities. I administer medication and ensure Residents' care needs are met. As part of my role, I ensure all staff are adhering to the ethos of the home and the care is of an excellent standard.
Hi, I'm Rebecca and my role is to adhere to the Sutton Grange ethics and ensure there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.
My name is Rasa and within my role at Sutton Grange, I ensure that all the resident's rooms and communal areas are clean and tidy and also replace towels and other items that need replacing. Other aspects of my role include spending time in the laundry ensuring all the resident's clothes are clean neat and tidy ready to go back to their rooms.
Hi, I'm Michelle and my role is to adhere to the Sutton Grange ethics and ensure there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.
Hi, I'm Manny and my role is to adhere to the Sutton Grange ethics and ensuring there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.
Hi, I'm Jason and my role is to adhere to the Sutton Grange ethics and ensuring there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.
Hi, I'm Laura, and within my role at Sutton Grange, I ensure that all the resident's rooms and communal areas are clean and tidy and also replace towels and other items that need replacing. Other aspects of my role include spending time in the laundry ensuring all the resident's clothes are clean neat and tidy ready to go back to their rooms.
Hi, I'm Sue and my role is to adhere to the Sutton Grange ethics and ensure there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.
Hi, I'm Nick, I am a Registered Mental Health Nurse here at Sutton Grange, I joined the team in 2022.
Before joining the team I worked in specialist mental health roles supporting those with learning difficulties and cognitive impairment for over 30 years. Working with our elderly generation is extremely rewarding and I only wish I'd done it sooner. Sutton Grange is a special place and I am proud to be part of the team - plus there is never a dull moment.
My Wife and I are lucky enough to share our home with our many dogs, horses and cats. They all keep me very busy, safe to say we are animal-mad!
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