
The facilities are lovely but it is the staff who make Sutton Grange such an oasisD B(Daughter of Resident/Service User)

Sutton Grange is an amazing home. The manager and his team are fantasticA L(Wife of Resident/Service User)

you don't feel like you're in a care home, more like being in a 5-star hotel.G A(Resident / Service User)

The facilities are lovely but it is the staff who make Sutton Grange such an oasisD B(Daughter of Resident/Service User)

Sutton Grange is an amazing home. The manager and his team are fantasticA L(Wife of Resident/Service User)

you don't feel like you're in a care home, more like being in a 5-star hotel.G A(Resident / Service User)

Sutton Grange Care Home is specifically designed to provide high-quality residential and nursing care to the elderly, including those individuals living with dementia, in a warm, homely and friendly environment.
A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with those they support at the heart of everything they do.
The home's Memory Lane Community provides high-quality...
Care Provided by Barchester Sutton Grange Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Sutton Grange Care Home for full pricing details and T&Cs.
Contact Barchester Sutton Grange Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Francesca Lally (General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Parking
- Sutton Grange has parking available.
Barchester Sutton Grange Care Home Reviews (76)
Barchester Sutton Grange Care Home has a Review Score of 9.5 (9.499) out of 10, based on 13 reviews in the last 2 years.
Over all time Barchester Sutton Grange Care Home has 76 reviews.
I consider Sutton Grange to be very well led by an excellent role model the general manager. The team of managers, nursing personnel, carers, chefs, administrators, housekeeping and activity team are all very professional and fully engaged in their roles and duties. My mother stayed only for a short time at the end of her life and she was very well nursed and cared for considering numerous challenging conditions. A nursing and care home is very well recommended.
Thank you for your kind words. It was a pleasure to meet your mother and with you to help meet her care needs. It may have been a short time and we faced the challenges together. Thank you for trusting us.
I got to visit my brother-in-law almost every day with my sister (my twin). Sutton Grange is a pleasure to visit; everyone has a smile. I have never heard a raised voice. The manager and his team work so hard, all the residents seem so happy. After visiting, we leave with the knowledge that he is in good hands. Thank you all for your kindness.
Thank you for taking to time to send a review; it boosts team morale when family members praise their work. It is also a pleasure supporting your brother-in-law and the regular visits from you and his wife; your sister is always a time of fun.
Sutton Grange is an amazing home. The manager and his team are fantastic. My husband is looked after with such care and kindness and with dignity. He has a lovely room with all his pictures of his family around him which makes it his home and makes him happy. He is warm, cosy and very comfortable. The food is delicious! A great place.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My husband was transferred to Sutton Grange from hospital. The care and attention he has received in the short time he was there were fantastic. He is eating and walking now.
Thank you for your review it has been great to see your husband regain his independent mobility and find joy in life again. The whole team enjoy his company and inherent happiness.
I've nothing but praise for the staff. We are so happy with how Dad is being cared for. They have taken the trouble to get to know him and treat him not just with dignity but with love and compassion. It's also a lovely environment and doesn't feel like an institutionalised setting. Keep up the great work everyone!
Thank you for your positive feedback to the team. Your dad has adjusted well to the substantial changes in his life over the last year and we are happy to help him find contentment and purpose in his life.
As soon as we met the Manager and Deputy Manager and saw Sutton Grange we could feel that there was something very different and special about the place and our instinct has proved absolutely right.
Every member of the team shows care, empathy, patience and a huge warmth for Dad. He is looked after gently, with dignity and a smile - he is very much treated as a person (just one who happens to have lots of needs) rather than a problem.
Also, the empathy that has been shown to us on Dad's "not so good" days when we have been upset has been incredible - there is always time to make a cup of tea and ensure we are OK. Dad's room looks homely and warm which is such a comfort and it is never too much trouble to put another photo at mum's request!
Thank you for your review which I will share with the team. Your dad has settled into Sutton Grange and his love for classical music is a love I share so it's always a pleasure to spend time with him.
My mother is currently a full-time resident and has been for nearly two years, and I could not ask for anything more from ALL the staff, they are a dedicated team and have the residents best interests at heart, the care and attention they pay the residents is second to none, even in these uncertain times of the Covid pandemic they have remained focused on the job they have to do and keeping the residents safe.
Earlier this year I lost my father who had Dementia & Alzheimers, his care was unbelievable, he had been a resident in Sutton Grange for just over four years, so anyone considering residential care please consider Sutton Grange Care Home, you will not be disappointed.
Thank you for your review and compliments to the staff team at Sutton Grange. Your Mother is a pleasure to spend time with and your Father was one of those people you never forget, he taught us so much and we miss his singing and japes.
My Aunty has been in Sutton Grange a year in February. Since then she has come on in leaps and bounds with the help of all the staff and other residents. She has made friends with a number of residents and loves the different range of activities on offer which, with the encouragement from the staff, helps her to engage. The food is always lovely and there is a good choice on offer for the residents. Thanks to all the staff at Sutton Grange for helping my Aunty come back from a very dark time in her life and start enjoying her life more in the autumn of her years.
Thank you for your review and the support you have given the team. It's great to see your Aunt grow in confidence and find joy again in her life.
My thanks go to everyone involved in my Dad's care.
Thank you so much for your kind words. I will pass on your comments to the team.
The level of care is outstanding.
I have absolutely nothing negative to say.
Thank you to all staff, keep doing what your doing!
Thank you for your kind words, the support of family and friends this year has kept us strong.
My husband was in for the last 2 weeks of his life. I couldn't have wished for a nicer caring home, so clean and comfortable. Thank you to all who looked after him.
Thank you for your kind words. It was our pleasure to care for such a wonderful gentleman. I will pass on your kind words to our team.
We moved my elderly father into Sutton Grange in August 2020 between lockdowns as he needed 24-hour nursing care. Sutton Grange collected him and the few belongings he was taking with him in the wheelchair adapted minibus. We were worried about his loss of home and independence but we needn’t have worried. It was absolutely the right thing to do. He has adapted well and we now have peace of mind that he has the care he needs and is in the right place. We were able to ensure he had his daily paper and his own Sky tv and phone, all of which are his main source of entertainment. The food is excellent and there is an entertainment programme provided. During lockdowns, the home has set up zoom calls and distanced meetings very efficiently. The nursing staff cope well with his needs and the sister in charge is always happy to ring you back if you need clarification or to discuss concerns. The nursing manager is pleasant and helpful.
Many thanks for your kind words. We will relay them to our team.
I cannot recommend this care home highly enough the hygiene standards, the care from all staff including Housekeeping and Catering was outstanding. My father was profoundly deaf and the activities coordinator was an expert with hearing aids. I have many happy memories of visiting my dad he was always happy and settled. He really loved the food too! I am so pleased I choose Sutton Grange, part of the Barchester group. They have very high standards of care, Thank you to all the staff, for helping and supporting me too!
Thank you for your supportive and positive review. It is with the support and trust of family and friends, that we can ensure our care is totally focussed on the people who choose Sutton Grange as their home. This has been a very strange year in care, and I thank all our family members for being by our side through this.
My mother was a resident of Sutton Grange for approx 2 years until her death. Suffering from Alzheimer's she could be uncooperative and challenging. The staff were extremely sympathetic to her condition and very caring. During the recent lockdown when we were unable to visit I was confident that she was well cared for within the constraints imposed by the virus. In her last days, the staff were extremely caring and made sure that the family were kept informed and we felt she was treated with dignity right up to the end.
Please accept our condolences to you and the family during this difficult time and thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Three weeks ago our brother, who has Alzheimer’s disease, moved into Sutton Grange care home. When viewing Sutton Grange, we were impressed with the clean and modern facilities, beautiful gardens and kind and knowledgeable staff. Over the past three weeks, we have been really impressed with Sutton Grange. It is a warm, welcoming home with a relaxed and friendly atmosphere. The staff that we have met have been caring, helpful, supportive and approachable. They have gone above and beyond to support our brother’s individual and medical needs during this time. The activity coordinators have provided a wonderful programme of entertainment for him. They have really supported our brother and they have regularly updated us with news, photographs, Facetime calls and garden visits. We would like to thank Sutton Grange for the care, help and support that they have given us all so far and also for the wonderful communication which has really helped us during this very difficult period.
Thank you for your positive comments to the team and we are enjoying getting to know your brother.
My mother moved into the care home in October 2015. Previously she lived alone before a spell in hospital. She was diagnosed with dementia and it was deemed unsafe for her to return home. I felt awful about taking her there. In hindsight, it was the best thing I ever did. Her quality of life improved massively! The environment, facilities, and staff were fantastic. I cannot thank the staff enough.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
I have nothing but pure gratitude and admiration for the staff at Sutton Grange and I personally can't thank everyone enough for the care and dedication in looking after my Mum and all the residents during the lockdown. Not being able to visit my Mum, she is now forgetting who I am, but its helping enormously having video chats, for me anyway, with the guilt and sadness I feel. Thank you to the activities coordinator for organising this.
Thank you for your review and the encouragement and support you have always given the team. These are difficult times for all of us, but mostly, as I know personally, for loved ones kept away from their parents. Your presents, letters and surprises left at the door for your mum always brighten her day. Keep safe this will pass.
Not having been to visit my friend in Sutton Grange home before, I was very impressed by the welcome I received, the cleanliness of the whole home, the loving care of the staff towards the residents and the hard work of the cleaner to keep everything clean. The meals provided looked delicious (I had two sandwiches which were delicious) and well presented. Well done to the chef and kitchen staff.
Thank you for your kind comments, it's good to see the whole staff team being recognised including domestic and kitchen staff.
The manager is a ray of sunshine. We are so glad we chose Sutton Grange.
Thank you for your positive review and astute understanding of my quirkiness. I shall share your comments with the team.
I have been visiting Sutton Grange care home for almost 12 months on a weekly basis. On every visit, I have been welcomed and attended to in a very professional warm and friendly way. The Manager and staff are outstanding. Attentive to all residents, showing extreme kindness and understanding to all their individual needs, hence the residents are very happy and thrive in this lovely atmosphere.
Thank you, your visits are always a joy and the residents enjoy their time each week.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 September 2025Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 29 Apr 2025
In anticipation of the upcoming International Dance Day on 29th April – we celebrated with some Bollywood Dancing. The vibrant spirit of Bollywood came alive at Sutton Grange, filling the...
- 29 Apr 2025
Easter was absolutely ‘cracking’ here at Sutton Grange – the season has been full of fun, laughter, healthy competition and community spirit. Our Wooden Egg Competition was a real hit,...
- 29 Apr 2025
Recently we had the incredible honour of welcoming John the Owl Man to our home for a captivating talk about these magnificent creatures! John introduced us to some amazing owls,...
There are no upcoming events for Barchester Sutton Grange Care Home.
Awards / Recognitions (16)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Sutton Grange Care Home.
Meet the Team (17)

Hello. My name is Francesca, but you can call me Fran. I'm the General Manager here at Sutton Grange. Myself and my wonderful team look forward to welcoming you into our home.
I believe I am a caring and approachable people person with an open-door policy.
I thrive to ensure a happy family home environment is maintained for your loved one overseen by staff who provide dedicated and compassionate person-centred care.
I am a Registered General Nurse (RGN), qualifying in 1988 and I have consistently worked within the NHS and Private Care sector throughout the northwest as a Registered Manager within residential and nursing settings that have also included Specialist Dementia and end of life Care.
Why not pop in and say hello or arrange a viewing to see the quality of service we offer.

Hello, I'm Gemma and I am the Deputy Manager here at Sutton Grange.
I started working at Sutton Grange in 2012 as a Nurse and now hold the post of Deputy Manager.
I am now privileged to be part of the management team, where we strive to make sure that each Resident feels at home and that each family knows their loved one is being looked after by truly caring professionals.

I have been Head Chef at Sutton Grange since August 2016. Before that, I worked in another Barchester home in Kent. I have 25 years of experience in catering, working in restaurants and at major Blue Ribbon Events. I am responsible for the day-to-day operations of the kitchen. I also make sure that residents' needs and wishes are met and that they are treated in a dignified manner by myself and my team.

Hi, I'm Paul and I am Head of Maintenance here at Sutton Grange. My roles are to adhere to Barchester policies and standards by keeping the home maintained, both inside the building and in the gardens outside our beautiful home.

Hi, I'm Alison. I am the Activities Co-ordinator here at Sutton Grange, I joined the team in 2016.
I grew up in the local area and started my career working with animals. After I had my daughter, and before I joined Barchester, I trained as a teacher and taught lipreading and communication. The skills I learnt have been invaluable in my role today.
Now, I fill my days spending time with our wonderful Residents, helping them to live their lives to the fullest. I try to make a difference in someone’s life each day.

Hi, my name is Julie and I am the Head Housekeeper here at Sutton Grange.
My duties involve ensuring that our home is clean and tidy for our residents and managing my team of housekeepers making sure that they are adhering to Barchester standards.

One of the first friendly faces you'll see when you step foot through the doors of Sutton Grange will be Sharon. She is always on hand to make a cup of tea, coffee or whatever takes your fancy; or maybe she can be a friendly ear for what might be a much-needed chat. Whatever it is, Sharon is always here to help.

Hello, I'm Lois and I am a Senior Carer. I support our Residents who are living with dementia, ensuring the highest quality of person-centred care at all times. It is a privilege to care for our elderly generation and I couldn't imagine myself doing anything else.

Hi, my name is Teresa. I am a Registered Nurse and oversee one of our nursing communities. I administer medication and ensure Residents' care needs are met. As part of my role, I ensure all staff are adhering to the ethos of the home and the care is of an excellent standard.

Hi, I'm Rebecca and my role is to adhere to the Sutton Grange ethics and ensure there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.

My name is Rasa and within my role at Sutton Grange, I ensure that all the resident's rooms and communal areas are clean and tidy and also replace towels and other items that need replacing. Other aspects of my role include spending time in the laundry ensuring all the resident's clothes are clean neat and tidy ready to go back to their rooms.

Hi, I'm Michelle and my role is to adhere to the Sutton Grange ethics and ensure there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.

Hi, I'm Manny and my role is to adhere to the Sutton Grange ethics and ensuring there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.

Hi, I'm Jason and my role is to adhere to the Sutton Grange ethics and ensuring there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.

Hi, I'm Laura, and within my role at Sutton Grange, I ensure that all the resident's rooms and communal areas are clean and tidy and also replace towels and other items that need replacing. Other aspects of my role include spending time in the laundry ensuring all the resident's clothes are clean neat and tidy ready to go back to their rooms.

Hi, I'm Sue and my role is to adhere to the Sutton Grange ethics and ensure there is a good standard of care throughout the home. I also make sure all the residents are happy and I am always on hand should any of my residents need help or support.

Hi, I'm Nick, I am a Registered Mental Health Nurse here at Sutton Grange, I joined the team in 2022.
Before joining the team I worked in specialist mental health roles supporting those with learning difficulties and cognitive impairment for over 30 years. Working with our elderly generation is extremely rewarding and I only wish I'd done it sooner. Sutton Grange is a special place and I am proud to be part of the team - plus there is never a dull moment.
My Wife and I are lucky enough to share our home with our many dogs, horses and cats. They all keep me very busy, safe to say we are animal-mad!
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