Barchester Braeburn Lodge Care Home

My husband was at Braeburn lodge for 5 months. After caring for him at home for many years knowing he was safe & well cared for meant I could be his wife again. Everyone was so caring, always had a smile + time to chat. The meals were good + any requests taken on board. All his visitors were made so welcome + commented on the friendly, homely atmosphere. Staff often made time for extra touches + made our Wedding Anniversary so special. Sadly my husband died shortly afterwards but I have happy memories of our time there + their care + support for me has continued. I have nothing but praise for Braeburn lodge.

It is a lovely place to stay

My mother was a resident for 8 years and the level of care she received throughout was exemplary. Mum initially stayed in the residential wing but as her health deteriorated she moved to the nursing wing. Her care and support were tailored to meet her needs at all times. She enjoyed day trips/activities in the early years and we often had a coffee/catch-up in the 'cafe' within the home. The support during the challenging period of the Covid pandemic cannot be faulted. Mum received high-quality care in the nursing wing and staff went above and beyond to ensure mum was comfortable. Questions or concerns I had were always treated promptly and compassionately. Mum's end-of-life care was managed with love, dignity, and kindness. In a world which sometimes appears to be full of cynicism and division, the staff are the very best of humanity and, in my eyes, true heroes. I will be forever comforted and grateful for the wonderful staff who are the beating heart of the Braeburn community.

After visiting various care homes we decided that Braeburn Lodge was the one for Mum. From the very first time we stepped inside there was a warm friendly atmosphere, every member of staff smiled and spoke to us as we looked around. This approach happens everyday, all the staff are amazing, friendly, and kind. The home is exceptional clean and well maintained and a pleasure to visit. Mum has settled in extremely well and is happy at Braeburn.

My mother stayed at Braeburn Lodge for three weeks respite. The teams welcomed her with a warm, caring and respectful welcome. She settled in extremely well and very quickly. She seemed to enjoy her time there and was encouraged to join in with all the activities, this was vital to her recovery and greatly assisted with her strength building. Living alone and with dementa. Thanks to all at Braeburn Lodge, she is home safe and stronger. We would not hesitate to return if it was necessary!

Each time we have visited my Dad, he has been happy and in the short time he has been there, the staff have included him in many activities and events which have been going on in the care home.

Lovely staff they made my husband and myself feel very welcome. They all always have a smile and warm welcome when I arrive to visit. The food is lovely and we love being able to have a cup of tea and cake in the coffee area.

My FIL has been a resident at Braeburn Lodge since July. Previously in 2017/18 my own father was a resident. The changes and improvements, in all aspects of the home, from admin, finance, housekeeping, management, care staff and nursing staff has improved beyond words. The staff are kind, caring, professional, approachable and friendly. Not just with my FIL, but with us, his family too. Staff are quick to respond/react to any queries or concerns. The care they provide my FIL with is exceptional. They have got to know him as a person, not just as a resident or name. They provide us with regular updates and are always on hand and willing to answer any questions we have. Nursing staff identify any concerns/issues with my FIL's health and act accordingly without delay, and update us always. His needs are met and he is cared for exceptionally well. We, his family, have been welcomed into Braeburn in the same way my FIL has. We can not recommend Braeburn highly enough. Thank you

The Management team were fantastic at helping us navigate next steps following his passing. They were all very respectful and treated Dad with dignity at every step.

Every one of the team - nurses, care assistants, reception staff, activities coordinators, volunteers and maintenance staff, showed her kindness and engagement every single day. My sisters and I are deeply grateful. Thank you all, you are amazing!

My cousin came here in August 2024. I am his next of kin and power of attorney. My cousin is well looked after and has made this his home. He is very happy and enjoys the activities. The staff are very friendly and caring. I am extremely pleased with Braeburn Lodge Care Home.

Generally good care home and overall I am satisfied with care provided. Staffing levels could possibly be higher and engagement with residents a little greater. Residents on dementia ward have high level of needs and difficult for staff to meet those needs and be around to engage with residents on more personal level, though many staff clearly try to do all they are able.

My brother has passed away lately - he received tender and loving care right to the end. I cannot praise the team highly enough.

I would certainly recommend this care home to anyone.

Good communications from my initial enquiry to the home manager doing a home visit.

Both parents were residents at Barchester Braeburn Lodge Care Home over a period of several years. When Dad moved into Memory Lane, the care given to him by the dementia care team was exceptional and he was very happy. Mum was able to visit him whenever she wanted to and also maintain an independent and busy life downstairs with fellow residents. The activities offered were plentiful and varied. Mum always said that Braeburn was her "other home" and the staff and residents were her "other family" and after Dad died, Braeburn became her world. As we all lived a distance away, it was comforting to know that she had 24-hour care and was protected and loved. Every time we visited, we were reassured that she was safe and happy. It was obvious that she was respected by a caring staff and we were happy that all her needs, medical, physical and emotional were covered. When Mum died recently, the comfort offered to us, as a family, from the staff made a sad time more bearable. We shall always be grateful to the Braeburn family.

However, Braeburn was my first choice for my mother's care, and I would not want her to be anywhere else.

My parents moved to Braeburn in November 21; they had a very happy life together there and always respected as a couple. Sadly, my dad died in March, and my mum fell and broke her hip, so quite a lot of trauma, but with those wonderful Braeburn carers, my mum has come through it and lives a happy life feeling cared for and safe. As for me, I adore, respect and am in total awe of all the wonderful Braeburn staff.

My mum stayed for respite as an urgent admission. I cannot find any faults with the home staff are wonderful, so caring and kind and mum even put weight on during her stay. Highly recommended, more homes need to be like this one.

Compassion and care from the start. The friendliness of staff is exceptional. We could not have asked for more.