Barchester Braeburn Lodge Care Home

Braeburn Road, Deeping St James, Peterborough PE6 8GP

Barchester Braeburn Lodge Care Home is located on the borders of the countryside of both Cambridgeshire and Lincolnshire.

The home has been purpose-designed to provide quality residential and nursing care and also specialist dementia care in their Memory Lane Community. Care will be focused on individual needs and built upon relationships of trust.

Group: Barchester Healthcare Ltd

Person in charge: Daniela Phillips (General Manager)

Local Authority / Social Services: Peterborough City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own Furniture if required • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Braeburn Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Barchester Braeburn Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 47 Reviews over all time. This Average Rating is also the rating value for Barchester Braeburn Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 28 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.651 for Barchester Braeburn Lodge Care Home is calculated as follows: ( (399 Excellents x 5) + (136 Goods x 4) + (14 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 558 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Braeburn Lodge Care Home is based on 28 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 28 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Barchester Braeburn Lodge Care Home has a Review Score of 9.7 (9.651) from 47 Reviews


Average Ratings

  • Excellent
    35
  • Good
    11
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Braeburn Lodge Care Home?

  • Extremely LIKELY
    41
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Barchester Braeburn Lodge Care Home

  • Daughter of Resident/Service User
    19
  • Resident / Service User
    9
  • Son of Resident/Service User
    7
  • Daughter-in-law of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • more

My sister has been a resident since January 2016 and we have (my wife and I) always been happy with the care and support provided at Braeburn Lodge. In the past, we always felt the care and facilities were good.

However, since the new manager, she has taken the home upwards, to another level of care, compassion and support. My sister's condition has deteriorated considerabley but the care and support provided is exemplary and we can only say "Thank You Braeburn".

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I cannot fault the care that Mum has been given since moving into the dementia unit at Braeburn Lodge. Our first visit convinced us that she would be safe, comfortable and well looked after. Mum is treated as an individual but also encouraged to interact with the staff and other residents. She has been out in the mini-bus on several trips and has been promised she can do activities she used to enjoy ie. gardening when the weather improves. Life has not stopped because Mum has dementia and is in a care home. The rooms are clean, the food is good and the staff really do care. I would recommend Braeburn Lodge to anybody.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Daniela Phillips, General Manager at Barchester Braeburn Lodge Care Home responded to this review on 06 Apr 2018:

Dear C M, many thanks for your amazing comments and the praise.
It gives us a lot of motivation.

Very good at looking after my mum.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I have now been a resident for 10 months and am very happy with the standard of care I have received.
The care assistants work very hard and should receive greater acknowledgement financially.
There is wastage of food which could be rectified be serving smaller portions to those who regularly waste food. Sometimes, there seem to be fewer carers on the premises than are needed by the number of residents, particularly at night.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

The initial meeting with the manager was very positive and put us as a family at ease knowing Mum would be very well looked after. Her first 6 weeks here we are very happy at the care she is receiving. The staff are very friendly and has given us peace of mind that Mum will be well looked after.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Care in the home is very good and all the carers work very hard. All the carers are patient and kind, but there is a shortage. The home provides different activities each day and residents can choose whether or not to join in. A lot of people come in to entertain residents, including children. There are nice gardens to walk around in - when it is fine.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Throughout her stay my mother received very special care. Staff treated her as a friend or relative and knew what was required to keep her happy and comfortable. Her end-of-life care was handled sensitively with compassion and dignity. Thank you.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

One often dreams of living in paradise and that is what it was for my stay at Braeburn Lodge. One is cared for by angels who show kindness, tenderness and caring while still having a lovely sense of humour. The camaraderie between the angels was brilliant. I enjoyed the various types of entertainments and activities. The food was great. Needless to say, I will be visiting again.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

On behalf of myself and my family, I would like to thank all the Staff at Braeburn Lodge for the kindness, compassion and care they gave my father over the past 6 months. Their dedication and compassion ensured my fathers last few months were happy and comfortable. The whole package from accommodation, care, empathy, food and social activities were outstanding. I can never thank you all enough.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Lovely, clean home. Good selection of food, friendly carers who get to know individual residents' needs. Well organised and fun activities that residents are encouraged to join in with, whatever their ability.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother was very apprehensive about moving into a care home. Braeburn Lodge care home, with its friendly and caring staff, soon put her mind at rest. Whilst looking for a care home we looked at several homes but Braeburn Lodge stood out head and shoulders above the rest.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Very pleasant outlook. Staff are lovely - really lovely manageress. Very happy with the level of care provided for my dad.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My father recently died at the age of 94 and stayed at Braeburn Lodge for three years. The care he received was excellent and for the last two months of his life, he was cared for with compassion and affection.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Since my Mum has been a resident here she has found a new lease of life.
She has participated in the entertainment and other social outings where she had very little to do in her own flat.
She looks a lot healthier and happier and has begun to put weight on, due to the very good and healthy fresh food they receive daily.
The staff are very friendly and professional and caring to every single resident.
Their care is constant and nothing is too much trouble, for which we are very grateful.
This is far and away the best care home in our opinion.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Its early days into my dad's care but if things continue as well as they have so far I might move into Braeburn Lodge myself.

Professional and friendly, a great combination.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

How memory lane has improved since the new team leader has been apart of the team.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Very professional and caring. Excellent facilities, caring staff. Honestly one of the best care homes I have been to.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The staff are always happy and chatty.
They treat my mother with respect and as a human being.
She is well looked after but still encouraged to be as independent as possible.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Barchester Braeburn Lodge Care Home is an excellent care home. Care and facilities are amazing. It is fantastic to know that elderly people could live in an environment like Barchester Braeburn Lodge Care Home. Since the new manager came into post, Barchester Braeburn Lodge Care Home standard of care is really high.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I visit Barchester Braeburn Lodge Care Home regularly to visit my Grandma. Management has improved with the new manager who is very personable. There is always a lovely feeling in the home now.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I am very happy here. Staff are very kind. Home is beautiful and all the staff are great.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have just been admitted here from the hospital, what a lovely home. The manager was very kind when she came to visit me in the hospital. My room is very large and clean. Staff are very kind and helpful.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My dad stayed at Braeburn Lodge in a transitional bed before coming home.

All the staff were absolutely brilliant with him and I would recommend this nursing/care home to anyone needing this type of home for future care needs.

My dad loved the food and put on a bit of weight in the 2 weeks that he stayed there.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

One year ago I wrote an extremely unfavourable review relating to the care of a dear friend.
I am happy to report that 9 months on - thanks to an excellent new manager and her permanent successor - a very different experience pertains.
The home is now well-led, staff are energised and caring and although there is still some way to go, the daily experience for my elderly friend is now extremely positive and I am once again happy to recommend Barchester dementia/nursing care to anyone with a demanding service user.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Staff are kind and caring with the residents. They always try and brighten their day. It is good to know that my mother is being well cared for and she is happy in the residence.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My husband has been here since November 2015. It deteriorated from a lovely place for a person with dementia to live in, to a very mediocre and unsatisfactory home.

After an interim manager brought it around in the last five months, I no longer worry about out him. The new manager has a great track record of managing local care homes so it has become a lovely place to visit a resident. I am so glad my husband is still there and I love visiting him daily.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My Mother in law was accepted into the Home at short notice for a period of respite following an accident at home. The Manager has been available at short notice if there have been concerns/updates to discuss. It is not always possible to find the nurse on duty when I visit but generally, the care staff will go out of their way to locate the nurse and inform her that I would like to speak with her when she is available. Nearly all of the staff I have encountered in the home have been respectful, caring, friendly and helpful towards my Mother-in-law and indeed ourselves. My Mother-in-law is happy with her respite stay in the home and would be quite happy to stay there permanently if the need arose.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I broke my right hip on Easter Sunday 16.04.2017 and via treatment at various hospitals, I arrived eventually at Braeburn Lodge for a recuperative holiday April - June 2017.
During my stay at Braeburn Lodge, I luxuriated in comfort and care.
Sadly, like all things pleasant, it must come to an end.
I would certainly recommend Braeburn Lodge for comfort and caring - if their needs were similar to my needs.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

The support and care that we receive from the staff during my father's last days were excellent. We were totally overwhelmed by the depth of feeling that they had for him. Their care and compassion made his passing dignified and relaxed. We could not have asked for better or nicer people to support us and Dad during this time.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Mother was generally well looked after, whilst we were on holiday. The staff welcomed her and made her feel at home and safe. She had been unwell prior to our holiday hence the need for her to stay at Braeburn. She slept well, better than at home and from what we hear joined in with most activities on offer. As discussed with a member of staff minor issues were a choice of food (not always what she liked) and little access to the phone when friends and relatives rang.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

From the initial look around to collecting my mother after her respite care, the whole experience was extremely positive. The attention to detail, the quality of the staff and the whole atmosphere of the Braeburn Lodge left me and my mother feeling that she was in a place of real care and safety. This had not always been the case with previous respite homes. The fact that my mother has been recommending Braeburn Lodge to all her friends is probably the highest praise!

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

This was mums second respite visit and from walking in mum was made to feel welcomed back. Staff remembered her from her previous visit, making mum feel at home straight away. Unfortunately mum caught the sickness bug that was in the home at the time but was looked after properly and with the dignity needed with the "bugs" affect on her.
Thank you Braeburn Deeping St James. Mum is looking forward to seeing you all again soon.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My mum went into Braeburn Lodge for respite while I was on holiday for three weeks. She had never been in a home before and I was dreading it as I thought she would not settle. The first couple of days she struggled and they re-assessed the situation and moved her. She then settled in fine and thought she worked there! She was allowed to do her own thing, pottering around and helping the carers in their jobs. She was well cared for and that's all we could ask for.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

i was greeted warmly and shown to a well equipped and beautifully furnished room. Menus were varied and plentiful - soup being a particular favourite. Despite being very busy the staff were helpful and readily available at all times.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

I came over the Christmas period, the care was excellent. Lots of activities and very good food. I would come again.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

We found the atmosphere welcoming to both of us, home and gardens presented well both inside and out. My husband, who can be very critical, said he enjoyed his stay at Braeburn Lodge. He found the staff friendly, food and comfort good and would be happy to go again. He is already booked in for his next respite stay. It gives me some comfort to know this because of his Alzheimer's dementia makes it impossible for me to carry on caring for him. I could approach Braeburn Lodge with confidence.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Although Braeburn Lodge is a beautiful care home and did have effective management and nursing staff when it first opened the position has now changed and I would urge anyone thinking of this home to await the CQC to complete their first inspection before considering it.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   2.9 out of 5

Tom Holloway, Digital Marketing Assistant at Barchester Braeburn Lodge Care Home responded to this review on 15 Dec 2015:

Thank you for your feedback. This review is now being dealt with by our Senior Management Team and Operations Team and it is part of an on-going complaint that was already being looked in to. Our current nurse staffing levels at the home are in line with CQC regulations.

Mum spent two weeks in respite care and thoroughly enjoyed her "holiday". She will be very happy to go again and said she couldn't fault anything or anybody. Everyone was kind, friendly and caring from the nurses and carers, the chef and the cleaners. She enjoyed the food, the company and the high quality. For me it was peace of mind to know that mum was in safe hands and happy whilst I was on holiday.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Everything from the first enquiry was totally professional but in a caring way. Mum was welcomed and made to feel part of the home immediately. All staff were a credit to the home. Mum said the food was excellent!

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Mom was reluctant to go into respite but once there she settled ok. Unfortunately she did have a couple of falls whilst there but they called medics and it was due to an infection.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My husband said it was a good experience, staff excellent and couldn't do enough to make his stay comfortable. The rooms were comfortable and clean and the food was well cooked, good choices and tasty.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

We are three daughters who have recently taken difficult decision to move our mother from independent living into care at Braeburn Lodge. Her room is light, with patio doors to the garden and lovely en-suite facilities. The management have facilitated bringing bits of furniture, hanging pictures, photos and making the room personal and familiar. Crucially they welcomed her small, much loved elderly cat as well. She is really enjoying the food. Most important of all, the staff are without exception superb; caring, thorough, reliable and cheerful. She has settled much better than we feared. We visited a number of homes, and chose with great care. The home is expensive but we believe it offers excellent care, and we have peace of mind knowing that mother is content, safe and enjoying high quality care.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

A very appealing and modern environment, easy access round the home and garden. Overall very pleased with my dad's respite stay. Maybe communication between the staff could be improved, for example; information given to one shift was not always passed on the the next shift or management. Also there were times when I was visiting - that my dad was left for up to 20 minutes after asking to use the toilet before assistance came.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

The two weeks I stayed here were very enjoyable. I was made to feel welcome by staff and the other residents. The meals were excellent, my room was comfortable with a lovely garden outlook. The bed was very comfortable.
At the beginning of my stay I had a couple of falls and the care I received was excellent, I had banged my head and there was always someone checking in on me for 24 hours to make sure I had not hurt myself (eg. concussion). The entertainment programme was good and I enjoyed the trips out and about. I am looking forward to returning.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Some staff were not attentive to mums needs (her words). Some of the clients were frightening, sometimes felt frightened.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

My first impression of Braeburn were warm and welcoming. I could see immediately that no expense had been spared regarding furnishing. The whole atmosphere for me spoke of relaxing, don't worry about anything. That feeling has never gone away and I can go home knowing that my dear husband is in good hands and nothing is too much trouble. The carers are all hard working and will do pretty much everything you could want. I admire them all. Yes it is expensive and in my view worth every penny. I can go home after visiting knowing that my husband is in good hands. Thank you all for everything you do.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Very pleasant stay with excellent care. I miss all the friendly staff.

How likely would you be to recommend Barchester Braeburn Lodge Care Home? Extremely Likely

Overall Standard

Care / Support

Treated with Dignity

Staff

Management

Rooms

Average Rating:   5 out of 5

Submit a Review for Barchester Braeburn Lodge Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Daniela

Daniela Phillips

Job Title: General Manger

Joined: 2017

Description:

Hi, my name is Daniela, and I am the General Manager here at Braeburn Lodge. I hope you find everything you're looking for on our website!

Julia

Julia Martin

Job Title: Home Administrator

Joined: 2017

Description:

Prior to my new adventure with Barchester, I have worked in a Nursing Home as an Administrator before moving to the Companies Head Office. This position also required me to train other Administrators on the System which was used in the Homes. I also worked prior to this for 22 Years as a data Analysist for the National Farmers Union.

I am looking forward to getting back to the things I have missed since moving to a position in Head Office. Meeting new colleagues, getting to know the residents and family members at Braeburn Lodge.

Apart from being so proud my daughters and grandchildren, I am most proud of the difference I hoped I made to residents and families in the Nursing Home I previously worked in. I take pride in all that I do with the hope it makes a difference to at least one person.

Teresa

Teresa Reid

Job Title: Administration Assitance

Joined: 2015

Description:

My name is Teresa and I started at Braeburn as a Bank receptionist in February 2015.
I am now part of the Admin team supporting the Administrator.

I enjoy the good team spirit around the home, working closely with staff to make the residents stay an enjoyable one.

I am lucky to have a very supportive husband, 3 fantastic children between the ages of 12 and 29, 2 young grandchildren and a family cat Bella.

Ewa

Ewa Chmiel

Job Title: Nurse

Joined: 2015

Description:

I joined Braeburn Lodge in 2015 when it opened.
I am a RGN and have over 7 years experience working in a hospital. I have recently returned to nursing after taking a break when I had my son.

Donna

Donna Motterdshead

Job Title: Team Lead, Nursing

Joined: 2017

Description:

I Joined the team at Braeburn Lodge in March 2017 having been a carer for many years. Starting in 1994 with Social Services Residential Care. I then went into residential nursing care and elderly sheltered housing. In 2004 I joined the Ambulance service in the patient transport department then trained to become part of the High Dependency Unit.

Rachal

Rachal Cox

Job Title: Head of Housekeeping

Joined: 1999

Description:

Hi I'm Rachal,
I'm head of housekeeping.
I look after the laundry and housekeeping for all the staff and residents at Braeburn Lodge.

I started working for Barchester Healthcare in 1999 in one of the sister homes being transferred over to Braeburn Lodge in February 2015 as a housekeeper.
I then received promotion at a Barchester home in Peterborough June 2016 as head housekeeper. Then returned back to Braeburn Lodge as Head of housekeeping in September 2017.
Coming back to where it all began on my journey working for Barchester.

This is a fantastic home and I’m happy to be back with all of my colleagues and the residents.

Jane

Jane Prentice

Job Title: Lead Nurse

Joined: 2015

Description:

Nurse

John

John Beswick

Job Title: Head Chef

Joined: 2015

Description:

John has now become head chef and very excited to maintain the very high standards of nutritional diets within the home

We achieve to have an excellent and varied menu for all taste buds here at Braeburn Lodge

Natasha

Natasha Marsh

Job Title: Second Chef

Joined: 2016

Description:

I first started my career as a chef 15 years ago, since then I have run multiple kitchens across the UK, finally landing a job at Braeburn Lodge. Since joining Barchester 8 months ago I have become an established member of this amazing team, this is also the job I have ever felt so rewarded by due to the element of care that it involves...making a residents day has got to be the best part of my job!

Jo

Jo Wrath

Job Title: Activites Cordinator

Joined: 2015

Description:

I started working at Braeburn Lodge in November 2015 as a care assistant and moved to the activities team in February. Prior to working here, I worked for Sense, the deafblind charity, working with adults with learning disabilities. Before that, I worked for a military charity providing support to military personnel and their families.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Braeburn Lodge Care Home