De Lucy House

We needed care for my father at short notice due to family illness. De Lucy House were fabulous from our initial contact with them. You can sense the feel of the residents being at the centre from the minute that you walk around. My father had a peaceful weekend there and the staff were very caring and professional. We will be visiting again!

This is my first experience of a care home for an elderly relative suffering from dementia. I have been extremely impressed with the level of care and consideration afforded to my mother. The attention to detail for people suffering this illness has obviously been well thought out and executed which is shown throughout the home.

The care my mother receives is of an extremely high standard in all aspects including kindness and humour. It is the first time in twelve years that I do not worry about her, great people including admin staff.

Many Many Thanks

I would have no hesitation in recommending De Lucy house.

My grandmother moved to De Lucy House at the age of 97 in late December 2015. The staff there were very supportive and kind. We observed them providing excellent care and excellent coordination of all details related to my grandmother's daily condition and needs. We live in America and our contact was mostly by email (often daily) and facetime. (internet video) and phone - plus physical visits when we travelled there. The facility was extremely well managed and we were very impressed with the team including The Family Liason Manager, Manager and Deputy Manager. They are incredible.

I cannot fault it care that mum received at De Lucy House. Right from my initial contact with the family liaison officer, the warm, empathetic and caring approach of the home was obvious. The building itself is excellent, well designed, clean and comfortable, but it is the quality of the staff that sets it apart from others. Every member of staff that mum and I had contact with the office cleaners, laundry, Kitchen staff and of course the care team, were exceptionally kind, friendly and well trained. Thank you for all you do.

The staff are person centred in their approach and they made real efforts to get to know my mother and not the 'dementia'. I have also been made welcome whenever I visit and I can observe a team of staff who work well together and support each other during the shifts to make sure all the resident's needs are met.

Very very impressed with all aspects of De Lucy House. In particular all the staff (who are of course by far the most important element). Best way to express it is that if I were asked to make a suggestion that would improve the experience, I could not think of a single thing.

From the moment I was showed around and explained the ethos of Greensleeves I knew it was the right place for mum to move to on discharge from hospital. The building is new so naturally the surroundings bedrooms and lounges are well appointed and comfortable. That is important but it is the care which is given at De Lucy House which sets it apart from other care homes. I could tell that the staff are carefully selected and trained but above that the staff are naturally caring very kind and gentle. The staff ratio is good so that the staff can spend time with each resident, so that everyone feels special and knows someone is available for them. Residents are well stimulated by regular activities if appropriate. I can't speak highly enough of De Lucy House. I rate it as excellent.

High quality physical environment. Friendly, helpful, caring staff. What a care home should be.

The staff are marvellous. They are so caring and nothing is too much trouble for them.

DeLucy is an wonderful facility, newly constructed and custom built. The building is conveniently located with a beautiful rear area. The staff who make the home what it is are exceptional with many privately expressing to my wife and I how happy they are to be working here. Several hare shared they have been in the care business for a number of years and DeLucy is the best place and environment they nave been employed at. As a former paramedic I was able to care for my mother along with my wife for as long as possible but it became obvious that the standard of care she required with advancing age exceeded that which we were able to give. Having professional management and care staff, obviously happy in their employment and extremely accommodating has allowed us to make a wonderful transition from home. Living nearby we are able to visit each day while the tremendous burden of caring for an elderly parent is shouldered by others in a trusted setting.

This home is very new, but our dealings right from the start with the Family Liaison Manager gave us confidence in placing our father at De Lucy.

He has been with the home for 6 months now but despite previously being at times a difficult person to satisfy, he has settled down very well, and seems very comfortable with the staff, who almost always seem to have smiles on their faces.

Because of distance, the family are not always able to make regular visits, but we are confident that he is getting the Dementia care that he needs, and we can rest assured that he is being well looked after.

Befitting a new organisation there does seem to have been a few staff changes, however that has now settled down.

The management have regular meetings with families and the manager who seems genuinely interested in "caring" operates an open door policy.

De Lucy House is a new build care home designed to a very high standard. It has good sized individual rooms and a range of nicely furnished communal spaces that give the place a pleasant, airy atmosphere. I am particularly impressed with the ethos of the home which is based on the Eden Alternative and strives to care for psychological and emotional needs as well as the physical and medical aspects of care. Residents are encouraged to make themselves truly at home, and the approach by staff is that the home is principally thought of as the home of each individual who lives there, rather than a place of work. I look forward to visiting and feel very welcome. Staff are very approachable and support to residents to help them live a meaningful and happy life. The support my father received when he moved there enabled him to settle in very quickly. I am confident he is being well cared for and is safe, which is hugely important to me and my sisters, as we all live some distance away.

Family and friends were welcomed when visiting and the consensus was how well, relaxed and happy he was. Thank you to all the staff.

The home is well run, and the management are always open to new ideas to help stimulate and engage the residents.

This is a lovely place in which to live in, with excellent and very caring staff. I have no hesitation in recommending it. I have been doing so to my friends and relatives already. Luckily we heard about it through a friend who also pointed out how easy a journey it was from London by train. I wish we had known about it earlier, as my Mother would have probably had fewer hospital stays during the preceding months while she was living in sheltered housing. The extra care provided here would have made her life much easier and safer. She would have enjoyed having more company. The care is outstandingly good, with well trained and kindly staff. As far as I could see, it was a home from home and not at all like an institution. I was there with Mum at all hours of the day and night. The residents were treated always with the greatest of respect and courtesy.

As far as I can tell to date, the care received by my relatives within the care home has been excellent. They seem happy and have settled in well. In addition I understand they have been supported by staff in taking trips away from the care home, which has added to their satisfaction and enjoyment.

As the ex-wife of a gentleman who was diagnosed with Alzheimer's Disease 5 years ago and after a few years of poor care quality - I am now so pleased to say that De Lucy House is providing top quality care. All the staff are competent, compassionate, friendly and caring - I am so happy that this care home has opened in Diss and the health and wellbeing of the gentleman concerned has improved beyond my expectations.