
The peace and dignity she received was perfect.R F(Grandson of Resident/Service User)

Beautiful surroundings and a clean a lovely care home,Lorraine C(Friend of Resident/Service User)

Calmness, professionalism, staff on hand to answer any questionsC B(Son-in-law of Resident/Service User)

The peace and dignity she received was perfect.R F(Grandson of Resident/Service User)

Beautiful surroundings and a clean a lovely care home,Lorraine C(Friend of Resident/Service User)

Calmness, professionalism, staff on hand to answer any questionsC B(Son-in-law of Resident/Service User)

De Lucy House is a leading not-for-profit care home in Diss, rated 'Good' by the CQC (February 2021). Purpose-built with a modern design and a strong community atmosphere, it provides person-centred residential, dementia, and respite care.
As part of Greensleeves Care, a respected UK care charity, the home places people above profit. Every resident benefits from award-winning care, beginning with flexible trial stays to make the transition easier. With Greensleeves’ 'Home...
Care Provided by De Lucy House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact De Lucy House for full pricing details and T&Cs.
Contact De Lucy House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Lauren Tubby(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2015
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (59)
Parking
- Free onsite parking is available
De Lucy House Reviews (99)
De Lucy House has a Review Score of 9.8 (9.752) out of 10, based on 15 reviews in the last 2 years.
Over all time De Lucy House has 99 reviews.
Since then, she has made wonderful friends, engaged in lots of different activities and we no longer have to worry about her being on her own. Seeing a smile back on her face is the best thing.
The staff go above and beyond to care for every single resident based on their individual needs.
Bedrooms are spacious and have en suites. Food is prepared fresh on site and the catering staff are more than happy to facilitate any special dietary needs. Lounges and kitchens are homely and cleanliness is maintained to the highest standards throughout the whole building. The manager is always willing to listen to any concerns and doesn't mind "getting her hands dirty". All staff are always very polite. Trips out and activities are provided daily regardless of residents' personal abilities. Dignity and respect is always maintained.
Thank you for a lovely review, such kind words to express the service we provide.
The home itself is well set out and kept clean, homely, welcoming and odourless - a big plus. It is welcoming to people at all stages of their older age and caters for the active and mentally agile as well as the infirm.
During the time that he lived in De Lucy House, my father gradually changed from being a functioning elderly man with the start of dementia to becoming extremely dependent. His death was expected but in the end sudden. Through all stages of his decline, my father was beautifully cared for and, indeed, there were times that I believed that his care was even better than I could have wished for.The staff, at all times, were respectful and courteous. They did their best to encourage my father to extend himself within his limitations. They cared for all aspects of his well being. I could not have asked for a better place for my father to spend the end of his life.
Thank you for your kind comments, I will relay to the staff. We do love to hear feedback.
It was our pleasure to care for your father.
My 93-year-old mother lives in her own home but is unable to use her own bath and fitting a wet room is not possible. She visits to have a bath in the home, where there are easy access baths and a carer to assist my mother in bathing, getting in and out of the bath etc. She is very happy with the professional and dignified way that she is looked after during her visits. All the staff are friendly, welcoming and helpful. After her bath, she relaxes with a cup of tea and some cake, before my sister or I pick her up. We would certainly recommend De Lucy House and should our mother require residential care in the future, De Lucy House would be our first choice of home for her.
Thank you for your positive feedback. We do enjoy your mother visiting De Lucy House. It’s wonderful how she interacts with other residents during her visit, therefore simulating social activities.
Everything overall seems to be of a very high standard, it is, however, evident that staff are stretched - I feel there needs to be more available. My aunt seems to have to wait a very long time (understandably) when she pushes the 'call' bell.
Thank you very much for your review and comments. We are currently recruiting for new care staff and volunteers. We have 15 new staff who started their roles last week.
She always has a smile on her face when I visit, all the staff are very attentive and make you feel welcome. The building is well maintained and I would recommend to anyone considering it as a choice.
My wife and I visited my sister yesterday to celebrate her 90th birthday although we were a day late for the occasion. We are extremely happy with all the care and attention she is receiving, and so is she. All of the staff are so helpful and we are very pleased to not have to worry about her. She is very appreciative of all the activities that are laid on for the residents and says she wouldn't want to be anywhere else. We were very grateful for the excellent lunch provided after travelling quite a long journey. Fortunately, we have other relatives that are nearer and can visit more frequently.
The management staff are always happy to discuss my father's care without me feeling that I am impinging on their time.
I am very pleased with how my father is being looked after.
Well done to the team, excellent service and care.
De Lucy House is a really positive place and is a pleasure to visit. The facilities,m environment and feel of the place are all wonderful. However, the obvious pride in the work which is done and the standard of care from all the staff I have encountered are the most important and satisfying aspects for me. I can now relax a bit and feel confident my Mother is receiving the excellent care she deserves. Thank you De Lucy House.
From our point of view, we find that the care that she receives is absolutely first class. The facilities are modern and the decor is bright and needful. The residents are able to stroll in the gardens, take part in the many activities organised for them and social events. The communication with the staff is excellent. Although my mother in law is entering into the dementia stage, the staff are very understanding and kind. She has made friends and really enjoys the contact with others on a daily basis.
I have now been here for 18 months and apart from the initial trauma of leaving my home, I have enjoyed every day. Because it is a new build, we have every facility i.e hair salon, cinema room and library. Our excellent team of activities ladies keep us on our toes with chair exercises, film shows and trips out in the recently acquired minibus, even a day on the Norfolk Broads.
We have 4 units each with 15 residents and each unit has its own dining room. Our carers, who are second to none, serve the meals and although not "silver service" trained, do their best. Meals are cooked on the premises and vary in quantity and quality but on the whole, there are few complaints.
In no way can I fault the 24hours care, although it does take some little while at busy times for carers to answer our bells.
Overall, no complaints, we are safe, warm and well looked after in this family atmosphere.
A BIG THANK YOU to you all.
Nothing is too much trouble for those who work here. It is clean, tidy and very well maintained and, in Mum's words 'like a hotel'! She loved the place, she adored the staff and they, in turn, loved her.
The range of activities and the people who arrange them are second to none. It is somewhere everybody is encouraged but, never forced, to join in, relatives included. It is a place to call home and a place where everyone is made to feel part of the family. Recent events put the staff under a lot of pressure but, under the exceptional leadership of the Deputy Manager and Care Manager, the home continued to be the happy home its residents know, standards maintained throughout.
Is it perfect? No, these people are human beings.
Is it an amazing place to live? Yes.
After only just over one week this lovely home along with its very professional caring staff have turned around the life of someone very dear to me. I can honestly say I am so happy with the care and respect received. I am looking forward to seeing how much my friend will grow in confidence, health and well-being. Thank you very much!
I cannot find fault in De Lucy House at all. They took care of my mother right up to her death on 2.2.2018 when she died in the N&N hospital. All the carers were incredibly kind and attentive to her needs and supported her deterioration with dignity and respect. It is a lovely place, with a wonderful relaxed atmosphere but great attention to detail and totally professional in all respects.
De Lucy House is an exceptional organization, managed and staffed by amazing people who are the fabric of the most dedicated care home I have encountered. My godmother for whom I have actively cared for the last ten years had been in residential homes for the past four years but nothing compares to the passionate care with which she was treated at De Lucy House. The beautiful appointments would be nothing without the team who give their heart and soul to the often demanding job of caring for frail elderly residents. Nothing has been too much from having to overcome the language barrier to the amazing palliative care in the last few days of her life. We should be lucky to be able to avail ourselves of a room at that amazing place in our hour of need. The Eden values are applied in the care of each resident, respecting their individuality and pre-emptying all their needs. The activities are offered to all and make up the beating heart of this great place, always cheerful, upbeat and inclusive.
The care provided by the De Lucy House is consistently kind and compassionate and the energy they put into providing wide a range of activities and fun for the residents is incredible. The home is split into four areas each with its own lounge, dining room and conservatory which makes it a comfortable size for my father who suffers from dementia. The design of the resident's rooms are excellent and the quality of the catering, laundry and housekeeping is a very high standard.
It doesn't matter what time of day I visit I always find the atmosphere is calm with lots of laughter during the activities.
My mam has been a resident for the last six months. I have to say Mam loves it at De Lucy House. As an outdoor person she loves the gardening, the outings to various locations that are active, also Football matches, watching films, a decent hairdresser on site, going shopping. What more can I say, the staff are brilliant always smiley and bubbly. Also if anything is wrong with mam they are on hand as soon as possible. I used to feel guilty leaving my mam, now I don't, that is because she is happy and well looked after. Just like to say thank you De Lucy House for a brilliant job.
The manager and her management team were first class right down to the maintenance team. My stepfather was there a short time, unfortunately, but they brought the best out in him and made his last weeks, very pleasant.
My mum was only in the care of De Lucy House for about six weeks and having seen the care first hand I am only sorry that we could not persuade her to have gone into care there earlier (she was fiercely independent!) sadly her cancer had returned and she declined very rapidly but was looked after with much kindness, dignity and respect.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 July 2018Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (0)
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
There are no upcoming events for De Lucy House.
Awards / Recognitions (17)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Meet the Team (3)

My name is Lauren Tubby and I am privileged to be the manager of De Lucy House in Diss.
De Lucy House is a brand new home which has been designed to provide the best possible environment that assists the devoted team in putting the residents first in everything they do.
My role is to manage the day to day running of the home and I am dedicated about ensuring that residents receive personalised care at all times. I find it incredibly rewarding to support residents and see them thrive as individuals.
Every member of my team is committed to making a difference and supporting not only the people who live here, but their families and friends too.
My personal philosophy is to always have my door open to listen to anyone who wants to talk. This communication with others enables me to create an environment which is eternally improving to make our residents happy.

I feel privileged to provide support and reassuring residents with their individual step by step journey when joining De Lucy House community. Encouraging our residents and their families to embrace all that we have to offer. Away from work, I love to row, long walks by the sea and a good glass of Malbec!

I have over 20 years’ experience in the office/care. I feel honoured to be part of such an amazing team. I take pleasure knowing that I could make someone’s day with a simple smile. Spare time… what’s that? I have two daughters to keep me busy!
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