De Lucy House

40 Victoria Road, Diss IP22 4HZ
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9.9 94 Reviews
  • De Lucy House, Diss
De Lucy House is Diss' leading not-for-profit care home, offering residential, dementia and respite care. Here, care comes with reassurance and a listening ear and you won’t be asked to move if your funds run out.

In a stunning purpose-built home in the heart of Diss, De Lucy House is a vibrant and welcoming community where residents and their families enjoy 24/7 award-winning residential and dementia care. The home follows a well-established methodology that is centred on keeping residents as independent as possible for as long as possible. From a laugh when you most need it to a cup of tea before you even realise you need one, care at De Lucy House is carried out with skill and compassion, led by an award-winning manager.

The home is part of not-for-profit group Greensleeves Care. A charitable provider named in the Top 20 in the country, Greensleeves’ focus is on people and not pockets, and any surplus from fees goes back into continuously improving care. De Lucy House also offers Greensleeves’ Home for Life Commitment, which means residents will not be asked to move out if they run out of personal funds while in their care.

Along with specialist care and peace of mind, when you join the De Lucy House family, you also enjoy:
•        Modern, spacious bedrooms all with en-suite wetrooms
•        Comfortable lounges, dining areas, and library
•        Delicious and nutritious meals cooked daily on site
•        Thoughtful and tailored activities programme

The home’s promise is that, from the moment you get in touch, a member of the team will be there to listen, answer your questions and help you make a care choice that feels good.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1710 – £1909
  • Self-Funded Residential Dementia Care: £1870 – £2069
  • RESPITE Self-Funded Residential Care: £1710 – £1909
  • RESPITE Self-Funded Residential Dementia Care: £1870 – £2069

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact De Lucy House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lauren Tubby (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (59)

Parking

  • Free onsite parking is available

De Lucy House Reviews (94)

9.9

De Lucy House has a Review Score of 9.9 (9.931) out of 10, based on 17 reviews in the last 2 years.
Over all time De Lucy House has 94 reviews.

Overall Experience
  • 90
  • 4
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Date Published
  • 94
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Reviewer Connection to De Lucy House
  • 45
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Total of 94, showing 61-80
Review from Charles W (Brother of Resident) published on 17 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I visited my sister yesterday to celebrate her 90th birthday although we were a day late for the occasion. We are extremely happy with all the care and attention she is receiving, and so is she. All of the staff are so helpful and we are very pleased to not have to worry about her. She is
very appreciative of all the activities that are laid on for the residents and says she wouldn't want to be anywhere else. We were very grateful for the excellent lunch provided after travelling quite a long journey. Fortunately, we have other relatives that are nearer and can visit more frequently.
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Review from Simon B (Son of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my latest visit to see my father, I was pleased to see that the standard of care he was receiving continued to be of a high level. The staff have time to look after the residents, or sit and chat to them as needed, as well as performing all their normal duties.
The management staff are always
happy to discuss my father's care without me feeling that I am impinging on their time.
I am very pleased with how my father is being looked after.
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Review from Charles F (Friend of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My good friend was in De Lucy House for a short period at end of life care. The care he received was excellent. The management and staff could not be more helpful or caring. I would certainly be happy for any of my family or friends to stay at De Lucy House.
Well done to the team, excellent service
and care.
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Review from P B (Daughter of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
De Lucy House is a really positive place and is a pleasure to visit. The facilities,m environment and feel of the place are all wonderful. However, the obvious pride in the work which is done and the standard of care from all the staff I have encountered are the most important and satisfying aspects
for me. I can now relax a bit and feel confident my Mother is receiving the excellent care she deserves. Thank you De Lucy House.
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Review from Judith (Daughter of Resident) published on 16 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident of De Lucy House for just under a year. She will tell everyone she sees that it is a lovely place. She says that the staff are very caring and are always popping in to see her. She enjoys the meals and tells everyone she has the best room in the house with the views
over the golf course.
From our point of view, we find that the care that she receives is absolutely first class. The facilities are modern and the decor is bright and needful. The residents are able to stroll in the gardens, take part in the many activities organised for them and social events. The communication with the staff is excellent. Although my mother in law is entering into the dementia stage, the staff are very understanding and kind. She has made friends and really enjoys the contact with others on a daily basis.
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Review from Rita G (Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The saying is "there's no place like home" and I agree but De Lucy House is the next best thing.
I have now been here for 18 months and apart from the initial trauma of leaving my home, I have enjoyed every day. Because it is a new build, we have every facility i.e hair salon, cinema room and library.
Our excellent team of activities ladies keep us on our toes with chair exercises, film shows and trips out in the recently acquired minibus, even a day on the Norfolk Broads.
We have 4 units each with 15 residents and each unit has its own dining room. Our carers, who are second to none, serve the meals and although not "silver service" trained, do their best. Meals are cooked on the premises and vary in quantity and quality but on the whole, there are few complaints.
In no way can I fault the 24hours care, although it does take some little while at busy times for carers to answer our bells.
Overall, no complaints, we are safe, warm and well looked after in this family atmosphere.
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Review from Rita C (Daughter of Resident) published on 27 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in De Lucy now for 10 Months. I knew I had to make that very difficult decision although it turned my life upside down knowing that I could no longer care for my Mum at home. But now I can honestly say my Mum is enjoying her life and the company there. She can now make choices and is
in control of her life thanks to the marvellous and dedicated caring staff. The staff have always been there for me and have been very supportive in many ways and I am truly grateful to each and every one of you for making my Mum's life a happier one! The door is always open at De Lucy for support, advice and always a warm welcome.
A BIG THANK YOU to you all.
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Review from Karen L (Daughter-in-law of Resident) published on 26 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional. Mum lived here for two years and she did just that - lived! Over time, she lost her entire physical capacity but, her friends at De Lucy looked after her every need with complete dignity, respect and love.
Nothing is too much trouble for those who work here. It is clean, tidy and very
well maintained and, in Mum's words 'like a hotel'! She loved the place, she adored the staff and they, in turn, loved her.
The range of activities and the people who arrange them are second to none. It is somewhere everybody is encouraged but, never forced, to join in, relatives included. It is a place to call home and a place where everyone is made to feel part of the family. Recent events put the staff under a lot of pressure but, under the exceptional leadership of the Deputy Manager and Care Manager, the home continued to be the happy home its residents know, standards maintained throughout.
Is it perfect? No, these people are human beings.
Is it an amazing place to live? Yes.
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Review from Natalie T (Friend of Resident) published on 19 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
After only just over one week this lovely home along with its very professional caring staff have turned around the life of someone very dear to me. I can honestly say I am so happy with the care and respect received. I am looking forward to seeing how much my friend will grow in confidence, health
and well-being. Thank you very much!
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Review from Christine F (Daughter of Resident) published on 14 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot find fault in De Lucy House at all. They took care of my mother right up to her death on 2.2.2018 when she died in the N&N hospital. All the carers were incredibly kind and attentive to her needs and supported her deterioration with dignity and respect. It is a lovely place, with a wonderful
relaxed atmosphere but great attention to detail and totally professional in all respects.
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Review from Michèle (Power of Attorney of Resident) published on 25 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
De Lucy House is an exceptional organization, managed and staffed by amazing people who are the fabric of the most dedicated care home I have encountered. My godmother for whom I have actively cared for the last ten years had been in residential homes for the past four years but nothing compares to
the passionate care with which she was treated at De Lucy House. The beautiful appointments would be nothing without the team who give their heart and soul to the often demanding job of caring for frail elderly residents. Nothing has been too much from having to overcome the language barrier to the amazing palliative care in the last few days of her life. We should be lucky to be able to avail ourselves of a room at that amazing place in our hour of need. The Eden values are applied in the care of each resident, respecting their individuality and pre-emptying all their needs. The activities are offered to all and make up the beating heart of this great place, always cheerful, upbeat and inclusive.
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Review from Elizabeth (Daughter of Resident) published on 7 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by the De Lucy House is consistently kind and compassionate and the energy they put into providing wide a range of activities and fun for the residents is incredible. The home is split into four areas each with its own lounge, dining room and conservatory which makes it a comfortable
size for my father who suffers from dementia. The design of the resident's rooms are excellent and the quality of the catering, laundry and housekeeping is a very high standard.


It doesn't matter what time of day I visit I always find the atmosphere is calm with lots of laughter during the activities.

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Review from Linda D (Daughter of Resident) published on 7 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been a resident for the last six months. I have to say Mam loves it at De Lucy House. As an outdoor person she loves the gardening, the outings to various locations that are active, also Football matches, watching films, a decent hairdresser on site, going shopping. What more can I say, the
staff are brilliant always smiley and bubbly. Also if anything is wrong with mam they are on hand as soon as possible. I used to feel guilty leaving my mam, now I don't, that is because she is happy and well looked after. Just like to say thank you De Lucy House for a brilliant job.
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Review from Brenda W (Stepdaughter of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were delighted when De Lucy House accepted my stepfather. It was very new and purpose built and also close to visit. The staff, without exception, from the young carers, cleaner, laundry, kitchen, all accepted and acknowledged him although he had dementia. They brought the best out in everyone. The
activity staff worked tirelessly keeping them all stimulated. The food was lovely and well cooked with a good variety.
The manager and her management team were first class right down to the maintenance team. My stepfather was there a short time, unfortunately, but they brought the best out in him and made his last weeks, very pleasant.
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Review from Sue S (Daughter of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only in the care of De Lucy House for about six weeks and having seen the care first hand I am only sorry that we could not persuade her to have gone into care there earlier (she was fiercely independent!) sadly her cancer had returned and she declined very rapidly but was looked after with
much kindness, dignity and respect.
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Review from Lillian C (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We needed care for my father at short notice due to family illness. De Lucy House were fabulous from our initial contact with them. You can sense the feel of the residents being at the centre from the minute that you walk around. My father had a peaceful weekend there and the staff were very caring
and professional. We will be visiting again!
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Review from Michael H (Son of Resident) published on 13 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my first experience of a care home for an elderly relative suffering from dementia. I have been extremely impressed with the level of care and consideration afforded to my mother. The attention to detail for people suffering this illness has obviously been well thought out and executed which
is shown throughout the home.
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Review from Jane (Daughter of Resident) published on 2 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, who has Alzheimer's disease, has been resident in De Lucy house for 4 months. The care he has received has been outstanding. Dad had broken his hip and was very frail when admitted after seven weeks in hospital. The staff provided him with nourishing meals and snacks and encouraged him to
eat. They also put in place measures to reduce the impact of his falls.
The home is purpose built, so facilities are excellent, but it is the care provided by all staff that is so good. All staff, not just frontline staff, are trained in dementia care. Activities are available every morning and afternoon. Dad likes cinema afternoon when a film chosen by residents is screened and an "usherette" brings ice creams and snacks in the interval.
I would have no hesitation in recommending De Lucy house.
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Review from Mike C (Son of Resident) published on 2 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother receives is of an extremely high standard in all aspects including kindness and humour. It is the first time in twelve years that I do not worry about her, great people including admin staff.


Many Many Thanks

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Review from R A (Granddaughter of Resident) published on 9 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother moved to De Lucy House at the age of 97 in late December 2015. The staff there were very supportive and kind. We observed them providing excellent care and excellent coordination of all details related to my grandmother's daily condition and needs. We live in America and our contact was
mostly by email (often daily) and facetime. (internet video) and phone - plus physical visits when we travelled there. The facility was extremely well managed and we were very impressed with the team including The Family Liason Manager, Manager and Deputy Manager. They are incredible.
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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for De Lucy House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for De Lucy House is calculated as follows: ( (192 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 204 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for De Lucy House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (16)

Meet the Team (3)

Lauren

Lauren Tubby

Job Title: Manager Joined: 2018

My name is Lauren Tubby and I am privileged to be the manager of De Lucy House in Diss.


De Lucy House is a brand new home which has been designed to provide the best possible environment that assists the devoted team in putting the residents first in everything they do.


My role is to manage the day to day running of the home and I am dedicated about ensuring that residents receive personalised care at all times. I find it incredibly rewarding to support residents and see them thrive as individuals.


Every member of my team is committed to making a difference and supporting not only the people who live here, but their families and friends too.


My personal philosophy is to always have my door open to listen to anyone who wants to talk. This communication with others enables me to create an environment which is eternally improving to make our residents happy.

Nicki

Nicki Mitchell

Job Title: Family Liaison Manager Joined: 2019

I feel privileged to provide support and reassuring residents with their individual step by step journey when joining De Lucy House community. Encouraging our residents and their families to embrace all that we have to offer. Away from work, I love to row, long walks by the sea and a good glass of Malbec!

Kerri

Kerri

Job Title: Administrator Joined: 2018

I have over 20 years’ experience in the office/care. I feel honoured to be part of such an amazing team. I take pleasure knowing that I could make someone’s day with a simple smile. Spare time… what’s that? I have two daughters to keep me busy!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact De Lucy House to verify any information. View our terms and conditions. De Lucy House has an Enhanced Service - more info.