De Lucy House

40 Victoria Road, Diss IP22 4HZ
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9.9 94 Reviews
  • De Lucy House, Diss
De Lucy House is Diss' leading not-for-profit care home, offering residential, dementia and respite care. Here, care comes with reassurance and a listening ear and you won’t be asked to move if your funds run out.

In a stunning purpose-built home in the heart of Diss, De Lucy House is a vibrant and welcoming community where residents and their families enjoy 24/7 award-winning residential and dementia care. The home follows a well-established methodology that is centred on keeping residents as independent as possible for as long as possible. From a laugh when you most need it to a cup of tea before you even realise you need one, care at De Lucy House is carried out with skill and compassion, led by an award-winning manager.

The home is part of not-for-profit group Greensleeves Care. A charitable provider named in the Top 20 in the country, Greensleeves’ focus is on people and not pockets, and any surplus from fees goes back into continuously improving care. De Lucy House also offers Greensleeves’ Home for Life Commitment, which means residents will not be asked to move out if they run out of personal funds while in their care.

Along with specialist care and peace of mind, when you join the De Lucy House family, you also enjoy:
•        Modern, spacious bedrooms all with en-suite wetrooms
•        Comfortable lounges, dining areas, and library
•        Delicious and nutritious meals cooked daily on site
•        Thoughtful and tailored activities programme

The home’s promise is that, from the moment you get in touch, a member of the team will be there to listen, answer your questions and help you make a care choice that feels good.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1710 – £1909
  • Self-Funded Residential Dementia Care: £1870 – £2069
  • RESPITE Self-Funded Residential Care: £1710 – £1909
  • RESPITE Self-Funded Residential Dementia Care: £1870 – £2069

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact De Lucy House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lauren Tubby (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (59)

Parking

  • Free onsite parking is available

De Lucy House Reviews (94)

9.9

De Lucy House has a Review Score of 9.9 (9.931) out of 10, based on 17 reviews in the last 2 years.
Over all time De Lucy House has 94 reviews.

Overall Experience
  • 90
  • 4
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Date Published
  • 94
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  • 17
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Reviewer Connection to De Lucy House
  • 45
  • 20
  • 5
  • 4
  • 4
  • 3
  • 2
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  • 1
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  • 1
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Total of 94, showing 41-60
Review from B M (Daughter of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at this home for several years and the care she receives is always excellent. The staff are just amazing, always cheerful, polite and helpful. During Covid they have been absolutely outstanding and gone above and beyond to care for the residents and relatives needs during
an extremely difficult time for us all.
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Review from Graham S (Son of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to the care home in December 2020. Despite the restrictions and challenges faced over these months, I have been impressed by the care given to my mum and the protocols employed for window/face to face visits. All staff encountered remotely or in-person have been friendly and professional.
It is a great comfort knowing that Mum is in a safe place and extremely well cared for.
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Review from M N (Nephew of Resident) published on 9 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Uncle resided in De Lucy for nearly a year. He was very happy and well looked after. We cannot thank the staff enough for caring for him until the day he passed.
Reply from Lauren Tubby, Home Manager at De Lucy House

Thank you very much for your kind review. We will share your nice comments with our staff at De Lucy House.

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Review from Elise P (Daughter of Resident) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After being part of the De Lucy House family for over 3 years my dad recently passed away. For all of that time his care has been exemplary and the kindness, love and respect he received at the end of his life meant so very much to us as a family. The staff helped him get the very best from his final
years, despite living with the increasing challenges of dementia, taking the time to share his pleasures and to include him in new activities. In the past year their dedication to keeping the residents safe, while keeping families in touch as much as possible, and still finding fun and joy in each day, has been remarkable. As a family we feel very lucky to have found De Lucy and send them all our heartfelt thanks. We have no hesitation in recommending this exceptional home.
Reply from Lauren Tubby, Home Manager at De Lucy House

Dear Elise, thank you for your lovely review and kind words. We will share your comments with our staff.

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Review from Christine M (Daughter of Resident) published on 15 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has recently passed away after living at De Lucy for the past 10 months. I wanted to write this review as a thank you to all the staff and carers at De Lucy for the wonderful care they gave my mum while in the home. Their care and compassion and their patience were limitless. They would always
try to involve her in activities but were equally happy for her to sit quietly in the conservatory where she could look out on the gardens. I know they made my mum's life as happy as possible and at the end, they did everything to make her passing as comfortable and pain-free as possible, even to sitting with her holding her hand so she was not alone at the end. Thank you everyone.
Reply from Lauren Tubby, Home Manager at De Lucy House

Thank you, Christine, for your kind words, we will ensure that they are passed onto all of the staff. Your mother was a pleasure to care for, also thank you for the staff chocolate hamper it was very much appreciated.

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Review from Steph (Daughter of Resident) published on 23 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad spent the final 16 months of their lives as part of the De Lucy House family. During that time they were treated with respect, kindness and love. All of the staff work as a team and the residents, and their families, are at the heart of everything that is done. De Lucy House is a special
place and so are the people who work there. The building is light, bright and beautifully furnished. The team are constantly looking at how the environment both inside and outside can be improved to make the residents feel more comfortable and at home. The food is freshly cooked on-site and snacks are always available. The activities are varied and plentiful and truly enrich their lives. I miss my visits to De Lucy House – l miss the residents, their families and most of all the staff. You will always be a part of my extended family, thank you for your love, support and compassion.
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Review from A M (Son of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is the best care home that I have seen. I live in a crowded city and there is nothing here like De Lucy House. The dignity and respect from the staff are honourable.
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Review from Helen (Daughter of Resident) published on 5 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed with the care my Dad has received. He is treated with the utmost respect by all of the staff. His room is very pleasant, the facilities are excellent and the service is first class. The quality of the catering is very high, with home-cooked meals available and also special meals
or snacks if requested. My Dad is very relaxed and happy there and says that it is excellent. Everyone seems genuinely very caring. Thank you.
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Review from J M (Daughter of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who suffers from dementia has been made to feel very welcome in the home. She is stimulated with all of the activities available and is extremely well cared for in all aspects of her daily life. The staff are amazing and we could not be more pleased with our choice of a home.
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Review from H C (Daughter of Resident) published on 17 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at De Lucy House since May 2019, the quality of care at the home is outstanding. All staff are very caring and always have time for the residents. The Manager is fantastic, always has time to speak to relatives and is always hands-on when needed. I couldn’t recommend De Lucy enough
especially after experiencing another home in the area. You won’t find a better run home in the area than De Lucy.
Reply from Lauren Tubby, Home Manager at De Lucy House

Thank you for taking the time to provide us with a wonderful review, we value all relatives' feedback as it helps us set the foundations of our work. Mum has settled in well into her new home. Her smile brightens our day.

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Review from L B (Daughter of Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been here for 18 months and absolutely loves it. She has dementia which is worsening but all the staff treat her with respect and dignity. There is a lovely family atmosphere at De Lucy House and it is always a very happy place to be. The range and quality of food is very good and nothing
is too much trouble. There are lots of activities and trips out for the residents. All the staff are very caring and approachable. Nowhere is perfect in this day and age but this is the best care home I've seen.
Any problems or concerns I have are dealt with quickly and efficiently. I would definitely recommend De Lucy House. Well done to the manager and all the team.
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Review from Moira A (Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend De Lucy House, staff couldn't do enough for you. Nothing too much trouble. Very cheerful atmosphere and would certainly use De Lucy again.
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Review from Andrew P (Son of Resident) published on 10 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my father and mother have died at De Lucy House Care Home. They have both been very well looked after. My mother enjoyed her lovely room for at least 18 months. Staff were very friendly. The room was kept perfectly clean. Staff visited my mother very regularly and were very kind to her.
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Review from Debbie D (Granddaughter of Resident) published on 4 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
De Lucy House is such a special place, our Grandmother was a resident for the final year of her life after living independently for over 100years. The atmosphere is so positive and warm, De Lucy House is a place for living and thriving, not just existing. The staff are so loving and caring, the attention
to detail and the effort made to provide a wonderful home for the residents is outstanding. Our Grandmothers wishes were taken into account and her care was beautifully and tenderly catered for around her needs. She truly flourished in the care of the staff and the surroundings. As regular visitors, we were always welcomed with a smile and towards to end of her life, we appreciated the chance to discuss plans for her care gently and kindly with the staff.


I honestly cannot fault a single thing and can only praise the staff and the home for providing outstanding care. Thank you so much we will always appreciate it, Nannys final year was a gift and it was wonderful to see her so happy.

Reply from Lauren Tubby, Home Manager at De Lucy House

Thank you for your wonderful detailed review, you have captured a true reflection of the care we provide at De Lucy House. It was our pleasure to be a part of your grandmothers life, even though the mini bus never went fast enough for her! Thank you again for your kind words I will pass this on to the team.

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Review from Ann B (Daughter of Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't know much about dad's routine at De Lucy House as sadly he doesn't remember so I am pleased to see him active and happy in photos of events going on at the home. However, I do know that he is cared for in a warm, safe and comfortable environment by very friendly, helpful and cheerful staff for
which my brother and I are very appreciative of.
Reply from Lauren Tubby, Home Manager at De Lucy House

Thank you for the lovely review. Dad has settled in the home well, he loves his garden and enjoys spending time out there.

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Review from Sadie C (Granddaughter of Resident) published on 20 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We lost my grandad a few years ago and my nan became very isolated and lonely. She then had a couple of falls and she could not be fully cared for at home so she moved to De Lucy House.
Since then, she has made wonderful friends, engaged in lots of different activities and we no longer have to worry
about her being on her own. Seeing a smile back on her face is the best thing.
The staff go above and beyond to care for every single resident based on their individual needs.
Bedrooms are spacious and have en suites. Food is prepared fresh on site and the catering staff are more than happy to facilitate any special dietary needs. Lounges and kitchens are homely and cleanliness is maintained to the highest standards throughout the whole building. The manager is always willing to listen to any concerns and doesn't mind "getting her hands dirty". All staff are always very polite. Trips out and activities are provided daily regardless of residents' personal abilities. Dignity and respect is always maintained.
Reply from Lauren Tubby, Home Manager at De Lucy House

Thank you for a lovely review, such kind words to express the service we provide.

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Review from Rosalind S (Daughter of Resident) published on 15 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father resided in the home from August 2017 to his death on October 27th 2018.
The home itself is well set out and kept clean, homely, welcoming and odourless - a big plus. It is welcoming to people at all stages of their older age and caters for the active and mentally agile as well as the infirm.


During the time that he lived in De Lucy House, my father gradually changed from being a functioning elderly man with the start of dementia to becoming extremely dependent. His death was expected but in the end sudden. Through all stages of his decline, my father was beautifully cared for and, indeed, there were times that I believed that his care was even better than I could have wished for.
The staff, at all times, were respectful and courteous. They did their best to encourage my father to extend himself within his limitations. They cared for all aspects of his well being. I could not have asked for a better place for my father to spend the end of his life.

Reply from Lauren Tubby, Home Manager at De Lucy House

Thank you for your kind comments, I will relay to the staff. We do love to hear feedback.


It was our pleasure to care for your father.

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Review from Tessa G (Daughter of Resident) published on 11 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old mother lives in her own home but is unable to use her own bath and fitting a wet room is not possible. She visits to have a bath in the home, where there are easy access baths and a carer to assist my mother in bathing, getting in and out of the bath etc. She is very happy with the professional
and dignified way that she is looked after during her visits. All the staff are friendly, welcoming and helpful. After her bath, she relaxes with a cup of tea and some cake, before my sister or I pick her up. We would certainly recommend De Lucy House and should our mother require residential care in the future, De Lucy House would be our first choice of home for her.
Reply from Lauren Tubby, Home Manager at De Lucy House

Thank you for your positive feedback. We do enjoy your mother visiting De Lucy House. It’s wonderful how she interacts with other residents during her visit, therefore simulating social activities.

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Review from J F (Nephew of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything overall seems to be of a very high standard, it is, however, evident that staff are stretched - I feel there needs to be more available. My aunt seems to have to wait a very long time (understandably) when she pushes the 'call' bell.
Reply from Lauren Tubby, Home Manager at De Lucy House

Thank you very much for your review and comments. We are currently recruiting for new care staff and volunteers. We have 15 new staff who started their roles last week.

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Review from Steven B (Son of Resident) published on 14 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I regularly visit my Mum at De Lucy House and am reassured of the care and attention given to her and fellow residents. Recent additions, like the sensory room, add to the different experiences offered. The weekly activities are numerous, cater for all residents and are a credit the activities head.
My Mum enjoys the singing and the pat the dog sessions.
She always has a smile on her face when I visit, all the staff are very attentive and make you feel welcome. The building is well maintained and I would recommend to anyone considering it as a choice.
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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for De Lucy House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for De Lucy House is calculated as follows: ( (192 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 204 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for De Lucy House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (16)

Meet the Team (3)

Lauren

Lauren Tubby

Job Title: Manager Joined: 2018

My name is Lauren Tubby and I am privileged to be the manager of De Lucy House in Diss.


De Lucy House is a brand new home which has been designed to provide the best possible environment that assists the devoted team in putting the residents first in everything they do.


My role is to manage the day to day running of the home and I am dedicated about ensuring that residents receive personalised care at all times. I find it incredibly rewarding to support residents and see them thrive as individuals.


Every member of my team is committed to making a difference and supporting not only the people who live here, but their families and friends too.


My personal philosophy is to always have my door open to listen to anyone who wants to talk. This communication with others enables me to create an environment which is eternally improving to make our residents happy.

Nicki

Nicki Mitchell

Job Title: Family Liaison Manager Joined: 2019

I feel privileged to provide support and reassuring residents with their individual step by step journey when joining De Lucy House community. Encouraging our residents and their families to embrace all that we have to offer. Away from work, I love to row, long walks by the sea and a good glass of Malbec!

Kerri

Kerri

Job Title: Administrator Joined: 2018

I have over 20 years’ experience in the office/care. I feel honoured to be part of such an amazing team. I take pleasure knowing that I could make someone’s day with a simple smile. Spare time… what’s that? I have two daughters to keep me busy!

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