
The peace and dignity she received was perfect.R F(Grandson of Resident/Service User)

Beautiful surroundings and a clean a lovely care home,Lorraine C(Friend of Resident/Service User)

Calmness, professionalism, staff on hand to answer any questionsC B(Son-in-law of Resident/Service User)

The peace and dignity she received was perfect.R F(Grandson of Resident/Service User)

Beautiful surroundings and a clean a lovely care home,Lorraine C(Friend of Resident/Service User)

Calmness, professionalism, staff on hand to answer any questionsC B(Son-in-law of Resident/Service User)

De Lucy House is a leading not-for-profit care home in Diss, rated 'Good' by the CQC (February 2021). Purpose-built with a modern design and a strong community atmosphere, it provides person-centred residential, dementia, and respite care.
As part of Greensleeves Care, a respected UK care charity, the home places people above profit. Every resident benefits from award-winning care, beginning with flexible trial stays to make the transition easier. With Greensleeves’ 'Home...
Care Provided by De Lucy House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact De Lucy House for full pricing details and T&Cs.
Contact De Lucy House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Lauren Tubby(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2015
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (59)
Parking
- Free onsite parking is available
De Lucy House Reviews (99)
De Lucy House has a Review Score of 9.8 (9.752) out of 10, based on 15 reviews in the last 2 years.
Over all time De Lucy House has 99 reviews.
I write to express how much I appreciated all the care and support given at end of life. This was both for my dying friend and for me. The dignity with which she was treated to prepare her to leave her home was exemplary. She left the building with staff standing quietly to bid her goodbye. It was profoundly moving and illustrates well how this lovely home loves, respects and cares for its residents.
At the end, their care and kindness to Mum (and my sister and I) were exemplary. We are so thankful that she had high quality, 24-hour care and was not alone when we couldn't be there.
It is a team effort. The receptionists, the maintenance staff, the cleaners (the home is always spotless), caterers as well as the carers and the management work together to provide a friendly atmosphere and a real home for the residents.
The staff provide a warm welcoming atmosphere to everyone, they are always kind, considerate and go the extra mile. The health and happiness of every resident is their prime concern.
We are very much looking forward to the care home being able to open their doors so that the families and friends will be able to share in the De Lucy House experience!
The way that they have managed everything during Covid has been exemplary, keeping relatives fully informed throughout.
Mum has been in De Lucy House for over two years and is comfortable, she regards it as home. It has been challenging for everyone over the last year but her wellbeing has always been in the forefront. The activities have started again but even before the staff always motivated all to do whatever they could.
My mum has been a resident at this home for several years and the care she receives is always excellent. The staff are just amazing, always cheerful, polite and helpful. During Covid they have been absolutely outstanding and gone above and beyond to care for the residents and relatives needs during an extremely difficult time for us all.
My mum came to the care home in December 2020. Despite the restrictions and challenges faced over these months, I have been impressed by the care given to my mum and the protocols employed for window/face to face visits. All staff encountered remotely or in-person have been friendly and professional. It is a great comfort knowing that Mum is in a safe place and extremely well cared for.
My Uncle resided in De Lucy for nearly a year. He was very happy and well looked after. We cannot thank the staff enough for caring for him until the day he passed.
Thank you very much for your kind review. We will share your nice comments with our staff at De Lucy House.
After being part of the De Lucy House family for over 3 years my dad recently passed away. For all of that time his care has been exemplary and the kindness, love and respect he received at the end of his life meant so very much to us as a family. The staff helped him get the very best from his final years, despite living with the increasing challenges of dementia, taking the time to share his pleasures and to include him in new activities. In the past year their dedication to keeping the residents safe, while keeping families in touch as much as possible, and still finding fun and joy in each day, has been remarkable. As a family we feel very lucky to have found De Lucy and send them all our heartfelt thanks. We have no hesitation in recommending this exceptional home.
Dear Elise, thank you for your lovely review and kind words. We will share your comments with our staff.
My mum has recently passed away after living at De Lucy for the past 10 months. I wanted to write this review as a thank you to all the staff and carers at De Lucy for the wonderful care they gave my mum while in the home. Their care and compassion and their patience were limitless. They would always try to involve her in activities but were equally happy for her to sit quietly in the conservatory where she could look out on the gardens. I know they made my mum's life as happy as possible and at the end, they did everything to make her passing as comfortable and pain-free as possible, even to sitting with her holding her hand so she was not alone at the end. Thank you everyone.
Thank you, Christine, for your kind words, we will ensure that they are passed onto all of the staff. Your mother was a pleasure to care for, also thank you for the staff chocolate hamper it was very much appreciated.
My mum and dad spent the final 16 months of their lives as part of the De Lucy House family. During that time they were treated with respect, kindness and love. All of the staff work as a team and the residents, and their families, are at the heart of everything that is done. De Lucy House is a special place and so are the people who work there. The building is light, bright and beautifully furnished. The team are constantly looking at how the environment both inside and outside can be improved to make the residents feel more comfortable and at home. The food is freshly cooked on-site and snacks are always available. The activities are varied and plentiful and truly enrich their lives. I miss my visits to De Lucy House – l miss the residents, their families and most of all the staff. You will always be a part of my extended family, thank you for your love, support and compassion.
It is the best care home that I have seen. I live in a crowded city and there is nothing here like De Lucy House. The dignity and respect from the staff are honourable.
I am very impressed with the care my Dad has received. He is treated with the utmost respect by all of the staff. His room is very pleasant, the facilities are excellent and the service is first class. The quality of the catering is very high, with home-cooked meals available and also special meals or snacks if requested. My Dad is very relaxed and happy there and says that it is excellent. Everyone seems genuinely very caring. Thank you.
My mother, who suffers from dementia has been made to feel very welcome in the home. She is stimulated with all of the activities available and is extremely well cared for in all aspects of her daily life. The staff are amazing and we could not be more pleased with our choice of a home.
My mother has been at De Lucy House since May 2019, the quality of care at the home is outstanding. All staff are very caring and always have time for the residents. The Manager is fantastic, always has time to speak to relatives and is always hands-on when needed. I couldn’t recommend De Lucy enough especially after experiencing another home in the area. You won’t find a better run home in the area than De Lucy.
Thank you for taking the time to provide us with a wonderful review, we value all relatives' feedback as it helps us set the foundations of our work. Mum has settled in well into her new home. Her smile brightens our day.
Any problems or concerns I have are dealt with quickly and efficiently. I would definitely recommend De Lucy House. Well done to the manager and all the team.
I would highly recommend De Lucy House, staff couldn't do enough for you. Nothing too much trouble. Very cheerful atmosphere and would certainly use De Lucy again.
Both my father and mother have died at De Lucy House Care Home. They have both been very well looked after. My mother enjoyed her lovely room for at least 18 months. Staff were very friendly. The room was kept perfectly clean. Staff visited my mother very regularly and were very kind to her.
De Lucy House is such a special place, our Grandmother was a resident for the final year of her life after living independently for over 100years. The atmosphere is so positive and warm, De Lucy House is a place for living and thriving, not just existing. The staff are so loving and caring, the attention to detail and the effort made to provide a wonderful home for the residents is outstanding. Our Grandmothers wishes were taken into account and her care was beautifully and tenderly catered for around her needs. She truly flourished in the care of the staff and the surroundings. As regular visitors, we were always welcomed with a smile and towards to end of her life, we appreciated the chance to discuss plans for her care gently and kindly with the staff.
I honestly cannot fault a single thing and can only praise the staff and the home for providing outstanding care. Thank you so much we will always appreciate it, Nannys final year was a gift and it was wonderful to see her so happy.
Thank you for your wonderful detailed review, you have captured a true reflection of the care we provide at De Lucy House. It was our pleasure to be a part of your grandmothers life, even though the mini bus never went fast enough for her! Thank you again for your kind words I will pass this on to the team.
I don't know much about dad's routine at De Lucy House as sadly he doesn't remember so I am pleased to see him active and happy in photos of events going on at the home. However, I do know that he is cared for in a warm, safe and comfortable environment by very friendly, helpful and cheerful staff for which my brother and I are very appreciative of.
Thank you for the lovely review. Dad has settled in the home well, he loves his garden and enjoys spending time out there.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 July 2018Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (0)
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
There are no upcoming events for De Lucy House.
Awards / Recognitions (17)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Meet the Team (3)

My name is Lauren Tubby and I am privileged to be the manager of De Lucy House in Diss.
De Lucy House is a brand new home which has been designed to provide the best possible environment that assists the devoted team in putting the residents first in everything they do.
My role is to manage the day to day running of the home and I am dedicated about ensuring that residents receive personalised care at all times. I find it incredibly rewarding to support residents and see them thrive as individuals.
Every member of my team is committed to making a difference and supporting not only the people who live here, but their families and friends too.
My personal philosophy is to always have my door open to listen to anyone who wants to talk. This communication with others enables me to create an environment which is eternally improving to make our residents happy.

I feel privileged to provide support and reassuring residents with their individual step by step journey when joining De Lucy House community. Encouraging our residents and their families to embrace all that we have to offer. Away from work, I love to row, long walks by the sea and a good glass of Malbec!

I have over 20 years’ experience in the office/care. I feel honoured to be part of such an amazing team. I take pleasure knowing that I could make someone’s day with a simple smile. Spare time… what’s that? I have two daughters to keep me busy!
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