
The peace and dignity she received was perfect.R F(Grandson of Resident/Service User)

Beautiful surroundings and a clean a lovely care home,Lorraine C(Friend of Resident/Service User)

Calmness, professionalism, staff on hand to answer any questionsC B(Son-in-law of Resident/Service User)

The peace and dignity she received was perfect.R F(Grandson of Resident/Service User)

Beautiful surroundings and a clean a lovely care home,Lorraine C(Friend of Resident/Service User)

Calmness, professionalism, staff on hand to answer any questionsC B(Son-in-law of Resident/Service User)

De Lucy House is a leading not-for-profit care home in Diss, rated 'Good' by the CQC (February 2021). Purpose-built with a modern design and a strong community atmosphere, it provides person-centred residential, dementia, and respite care.
As part of Greensleeves Care, a respected UK care charity, the home places people above profit. Every resident benefits from award-winning care, beginning with flexible trial stays to make the transition easier. With Greensleeves’ 'Home...
Care Provided by De Lucy House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact De Lucy House for full pricing details and T&Cs.
Contact De Lucy House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Lauren Tubby(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2015
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (59)
Parking
- Free onsite parking is available
De Lucy House Reviews (99)
De Lucy House has a Review Score of 9.8 (9.752) out of 10, based on 15 reviews in the last 2 years.
Over all time De Lucy House has 99 reviews.
My mother moved inti De Lucy House about a month ago, from her own flat in supported housing. I have visited 3/4 times a week and evidenced good practice by all staff members on each visit. Care staff are very kind and professional especially when dealing with very vulnerable residents. Mother has settled in well, facilitated by the staff group. She is now safe and had opportunities for social contact and activities. The physical environment is very pleasing and well cared for.
Thank you for your kind review, we are pleased to hear your relative has settled in so well.
My father died in De Lucy House at the end of August; he had lived there for seven years. De Lucy House had always cared wonderfully for Dad. In his last week of life and his death, he was shown love, care, dignity and respect. All staff involved worked so, so hard, above and beyond. They respected the wishes of the family and they supported us throughout with the same care and love they showed Dad. Thank you.
Thank you for your five-star review; your father was a pleasure to care for during his time living at De Lucy House.
My friend's care at De Lucy House is above and beyond exceptional. My friend is a very private person, and the staff respect that. They ensure her needs are met, nothing is too much trouble for them. She has a beautiful room overlooking the gardens, which are looked after by the fantastic domestic team. Coming to De Lucy House for a few years was a big decision for her, but as she often reminds me, she has never looked back!
Thank you for your wonderful five-star review; we are so pleased to hear your friend is settled and happy here at De Lucy House.
Excellent carers and staff. They go well above their call of duty.
Thank you for your 5 star review, all feedback is gratefully received
I am very grateful to the De Lucy team for making it easy for my mum to transfer here from where she was in hospital with a broken hip.
Thank you for your review, all feedback is gratefully received.
Mum continues to receive an excellent standard of care. Staff know her well and I have always observed them to be kind and friendly towards her. I too have found all members of staff to be supportive towards me and my family members, which is much valued. I find this is a very well-run home, led admirably by the manager, who ensures the needs of her residents come first. Staff, family and residents work in partnership.
Thank you for your 5-star review. We pride ourselves on ensuring we care for not only our residents but their families too.
Everyone at De Lucy Care Home has been so kind, so caring and so professional in their support.
Thank you for your review, all feedback is greatly received.
De Lucy House is a home from home and as soon as we walked in we knew that this was the perfect place for Dad.
I really can’t tell you our sense of relief at finding De Lucy House and I really can’t sing their praises enough.
Thank you for your wonderful review, your feedback is much appreciated.
My mum and I have been delighted with every element of De Lucy House. It is very homely and welcoming, with beautiful, clean, well-kept rooms and communal areas. The staff at all levels have been fantastic, always kind, cheerful and friendly and supporting my Mum with her physio as well as day-to-day care. My family are always welcome and visits to my Mum are further enhanced by this. Meals, drinks and snacks are high quality and the home put on a fantastic afternoon tea for my family and Mum when we celebrated her 80th birthday. We couldn't ask for more!
Thank you for your wonderful 5-star review. All feedback received it greatly appreciated.
I have always found everyone really helpful and very friendly. There is usually someone to speak to if I have questions or concerns and if not I have been able to phone and speak to someone. I have found the annual reviews informative and helpful. I have witnessed staff being kind, respectful and responsive to my mother's needs every time I visit.
Thank you for your review, Felicity, we value your feedback.
The facilities are brilliant and the carers are lovely. If there were more staff maybe Mum could have more company as she does get bored (though she sleeps a lot!).
Thank you for your review, Susan, we value your feedback.
All the staff are fabulous, and everything is kept very clean.
Couldn't ask for more.
Dear Ian, thank you for your review. We value all feedback given to the home. Kind regards.
My mother has been a resident at De Lucy House for four years and has been well cared for throughout. The staff are kind, friendly and totally professional, and I do not have to worry about my mother as I know she is in excellent hands. There are lots of activities and friendships and always laughter and thoughtfulness. I am so grateful to the team, and my whole family is happy we found De Lucy.
Thank you for your review, Melanie, we really appreciate your positive feedback.
The home is very clean and warm. Staff are friendly and welcoming, nothing is too much trouble. Mother loves it here, can't fault the place.
Thank you for your review - your positive feedback is much appreciated.
The staff are exceptional, very friendly and professional. My mother's room is spacious and comfortable. The food is varied and of a good standard. My mother really enjoys the activities and the organised day trips. Overall it's a very pleasant place for my mother to live and I can relax knowing she is well looked after.
Thank you for your review, Steve - your positive feedback is much appreciated.
My dad has been at De Lucy House for nearly a month and has been in hospital following a fall and breaking his hip for eleven weeks. At 90 years old, he had lived independently with my mum in their own bungalow, but it became obvious that he wasn't going to be able to return home and live safely anymore. Without the help of the manager, I don't think I could've coped much longer trying to deal with Social Services and the hospital discharge team. She made the whole process much less stressful and could not have been kinder. Dad has settled really well in his very nice room and is getting the very best of care. He says how lovely the food is and how well all the staff look after him. I will be forever grateful to all the De Lucy team for making my dad feel safe and well cared for and in the best place -only five minutes down the road. Thank you.
Thank you for your review Lisa - your positive feedback is much appreciated.
We have been impressed by the support offered - visits to the home prior to staying and visits to the resident prior to going into the home etc. The appearance of the home has always been clean and tidy. Our neighbour has settled well, no doubt partly due to the care of the staff. Activities seem planned with carers in attendance, encouraging the participation of residents. The financial side was dealt with efficiently. Thanks to all the staff.
Thank you for your review, Stewart - your positive feedback is much appreciated.
I was very favourably impressed by all aspects of my involvement with De Lucy House over four months. The administration was efficient; my accommodation was satisfactory; all staff were friendly and worked to a high standard - their patience was phenomenal. I appreciated the effort to provide activities and enjoyed the meals.
Thank you for your review - we are glad you enjoyed your stay with us and we wish you all the best.
One day I was late visiting my mother. She was tearful as she is now more emotional following her stroke. When I arrived, a nurse was sitting in the lounge with her, comforting her. The creed of the Care Home, which this nurse was living by, is to treat the residents as if they are your own family. The nurse spent time with her, because the Home is very well staffed, and also not understaffed, she could spare the time and it was embedded. My mother has trouble with her very basic mobile phone and the receptionist and staff are always quick to sort the problem out. I remember my mother being in the N and N Hospital following her stroke, she felt abandoned because of Covid restrictions. Before that she lived in a village with friends dropping in. This Home has given her the companionship that she had lost. They have trips out, entertainment, and numerous lounges. On a practical note the Diss railway station is a short walk away. I feel very fortunate that my mother is in this Care Home.
Very well run and managed care home. I consider myself fortunate to have my mum cared for at De Lucy House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 July 2018Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (0)
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
There are no upcoming events for De Lucy House.
Awards / Recognitions (17)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Meet the Team (3)

My name is Lauren Tubby and I am privileged to be the manager of De Lucy House in Diss.
De Lucy House is a brand new home which has been designed to provide the best possible environment that assists the devoted team in putting the residents first in everything they do.
My role is to manage the day to day running of the home and I am dedicated about ensuring that residents receive personalised care at all times. I find it incredibly rewarding to support residents and see them thrive as individuals.
Every member of my team is committed to making a difference and supporting not only the people who live here, but their families and friends too.
My personal philosophy is to always have my door open to listen to anyone who wants to talk. This communication with others enables me to create an environment which is eternally improving to make our residents happy.

I feel privileged to provide support and reassuring residents with their individual step by step journey when joining De Lucy House community. Encouraging our residents and their families to embrace all that we have to offer. Away from work, I love to row, long walks by the sea and a good glass of Malbec!

I have over 20 years’ experience in the office/care. I feel honoured to be part of such an amazing team. I take pleasure knowing that I could make someone’s day with a simple smile. Spare time… what’s that? I have two daughters to keep me busy!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact De Lucy House to verify any information. View our terms and conditions. De Lucy House has an Enhanced Service -more info.