The Chantry

Visitors are always welcome at all reasonable times and service user’s are free to entertain in their own bedroom or communal areas, as is appropriate for the needs of the service user and their support plans.
Visiting hours are between the hours of 8.30am - 9.30pm daily, if access is required outside of these hours, please speak to the home manager.
Visitors should be made aware of their responsibility to comply with Health & Safety legislation and Fire regulations.
All visitors are requested to enter their details in the ‘Visitors Book', wear a visitor's lanyard, and to sign out on departure. Family members who visit regularly will be included on the signing in and out board. As such they will not be required to sign in and out of the visitors book or to wear a visitors lanyard.
Once you have been given the relevant security codes for the secure entry doors, please do not give these codes to anyone else and please refrain from sharing the code with other visitors or service users.
Please do not hold security doors open for people, whilst realising that this goes against social norms, there is an obligation to keep service user’s safe and ensure that properties are secure, this is one of the many methods used.
Cars must be parked sensibly as to not block any other car in.
Visitors wishing to take a service user off premises should speak to a team leader first to ensure that any medication can be provided, and that the trip out is within the capacity and consent of the service user.
Freedom Care has a zero tolerance policy to abusive, inappropriate, disruptive or discourteous behaviour, which includes failure to follow house rules and regulations.
Employees of Freedom Care will treat visitors with respect and courtesy, in turn visitors are expected to show staff and residents the same courtesy, and to adhere to any house rules and regulations.
Visitors will be politely asked to leave the home should their behaviour compromise safety or be offensive to others.
On occasions, due to the behaviour of some service user’s, visitors may be politely asked to move away from an area, or to leave the home. Please do not be offended if this happens.