
From the moment we walked into Cleves Place Care Home we had a feeling of how calm the place feltS P(Wife of Resident/Service User)



From the moment we walked into Cleves Place Care Home we had a feeling of how calm the place feltS P(Wife of Resident/Service User)



The dedicated team at this CQC-rated ‘Outstanding’ (March 2023) care home provides the best in residential, dementia and respite care. They also offer compassionate end of life care.
Living in a care home should be just as good as living in your own home – or better. Cleves Place has its own cinema, café, hair and beauty salon, pub and shop. The lifestyle team arranges an array of activities, outings and...
Care Provided by Cleves Place
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Cleves Place for full pricing details and T&Cs.
Contact Cleves Place to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Clare Mooney (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- On-site
Cleves Place Reviews (54)
Cleves Place has a Review Score of 9.6 (9.601) out of 10, based on 15 reviews in the last 2 years.
Over all time Cleves Place has 54 reviews.
Whenever I visit my friend it is always a good experience (even if my friend is not good) as always someone to talk with. It is bright & friendly. The staff could not be better. It is like coming to a hotel! The care is amazing.
Dad has now had two, two-week respite stays at Cleve's Place and we cannot fault the care he received there. The whole team working there are absolutely fantastic - they are so friendly, warm and welcoming and they all took such amazing care of my Dad. I would recommend Cleve's Place 100000%!
We are very pleased to hear that your experience with us has been a positive one and that your dad settled in well with his respite care.
When I came to see her on her first day at Cleves Place, the difference was immediate and remarkable. She was clean, comfortable, and - for the first time in weeks - calm. That alone meant more to us than I can properly express.
All of the staff made her feel safe and treated her with dignity from the moment she arrived. After everything she had been through, seeing her settled and cared for so thoughtfully was an enormous relief to our family.
We are truly grateful for the kindness, professionalism, and reassurance Cleves Place has provided at a time when we needed it most.
At Cleves Place Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and that the team have been able to make mum as comfortable as they have.
We (all family & friends) have been made to feel really welcome at Cleves, & already feel like we've known the management, receptionist, carers, cleaners and all staff for years. They dealt with my mother in laws recent illness really efficiently, contacting doctors etc to make sure she got the care she needed quickly, constantly informing us of what was happening.
Cleves Place is a lovely, comfortable, clean & caring home & we are happy that mum is there. Many Thanks to all staff
I'm really pleased to hear that mum is settling in well and that the team have made you feel so welcome.
Thank you, Kelsey
My mother has been at Cleves Place since June after being in hospital for several months . The difference in her appearance is remarkable she is now eating well putting on weight and happy .The staff are so caring and efficient and we as a family have been made to feel welcome at all times . I cannot recommend it enough.
From the moment Cleves called to say there was a room for Dad to the moment Dad passed away at Cleves, we were all made to feel like Dad was 'home from home'. The care he received throughout and the 'care' we as a family received was exemplary. Cleves became another family, and we miss them. The way they looked after us in Dad's final hours was heartwarming, and we are full of gratitude & admiration. x
A wonderful care home, a beautiful environment fill with amazing caring staff.
Mum is so happy and relaxed in the home, I wouldn't want her to be anywhere else.
I come away after each visit feeling reassured that mum is getting the best care possible.
From the moment we walked into Cleves Place Care Home we had a feeling of how calm the place felt. You are greeted by clean well presented smiley staff, the place is lovely and clean and smells really fresh. The rooms are all very well presented, the residents all look happy, clean and well cared for. All the staff were so kind and helpful. They have a really good menu and the food looked really nice. My husbands clothes are all washed and ironed and are all put back into his room neat and tidy. The manager and staff keep us informed about my husband at all times and we are really happy with how the place is run.
Cleves Place Care Home is a very warm welcoming care home, supporting and deep meaningful care provided for our dear Dad. He has been through a lot of changes with his health deteriorating over the years with our Mum being the carer for him. He has settled in very well as he has a lovely room looking out to the garden which he always loved at home. When we visit, the staff are a delight and are very reassuring knowing he is happy with the care.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
A happy and relaxed place with friendly and helpful staff. An environment of kindness and care reflected in the well-being of the residents. Always a warm welcome, a smile and a willingness to help. A real comfort knowing that my parents are safe, warm, well fed and looked after in their twilight time of life. They can do as much or as little as they desire to do. Always a quiet place, a walk in the garden or a group activity to join in with.
Thank you very much for taking the time to leave us feedback about your experience. At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Cleves Place is the most caring place. Staff and management so caring. My son needs a lot of care and sometimes can be quite aggressive but they handle it with a smile. Wonderful staff is what they are. Without Cleve, me, my husband and family would not know how we would cope. Thanks again to Cleves.
Thank you very much for taking the time to leave us feedback about your experience. At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My mum was admitted for respite care. As a family, we were made welcome from the point of entering the home. Management team met us, made us feel at ease, encouraged us to ask questions. Nothing ever seemed too much trouble. The care staff were beyond amazing. My Mum was treated like a queen, she thoroughly enjoyed her stay.
Thank you very much for taking the time to leave us feedback about your experience. At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Agency nursing care was appalling - the permanent nursing staff was very good and even nursing assistants, cleaners, and activity staff. Having to request toilet rolls, fresh water, flannels, and even my medication is totally unacceptable.
Activities and food and drink ratings due to my cognitive condition.
Whilst we appreciate your comments surrounding the facilities at Cleves Place, we are surprised and saddened to hear that you feel your experience was disappointing. Upon admission, residents' medication is logged as per prescriber's instruction, and is administered in accordance with this. Where a...
The care home is lovely and the staff are brilliant. I cannot fault it in any way. Amazing.
Visited my Mother-in-law. She'd just had a bath and hair wash, she seemed happy, then had a cup of tea brought to her. All the staff are friendly and approachable.
Cannot rate this home and all its carers highly enough.
Thank you very much for taking the time to leave us feedback about your experience. At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Very pleasant experience. The staff are so friendly and helpful. My father is being very well cared for. This is only my second visit but everyone is so kind and welcoming. Was a great meeting and met by management on arrival too.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My mother has been a resident of Cleves Place care home in Haverhill for four weeks now, and I have found the staff and management to be second to none. Nothing is too much trouble as far as caring for their residents. The surroundings are very clean and comfortable, with plenty of entertainment and activities.
Hi Stephen, thank you very much for taking the time to leave us this feedback. We are pleased to hear your mother has settled into Cleves Place very well and that you are both happy with the care and facilities we provide.
Mum seems really happy, having good and bad days. She has made friends and enjoys the activities. Sometimes she does not enjoy the food but we know she can have what she wants, she just has to ask. In general, I feel that she is generally happy considering her age.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you. Many thanks, the Care UK team.
A very bright, cheerful home with friendly, helpful staff. They have a good programme of events for residents to join in. The management are very approachable and deal with any issues promptly. Peace of mind for relatives.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 March 2023Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Cleves Place.
Accreditations
There are no accreditations posted yet for Cleves Place.
Meet the Team (1)

I joined Cleves Place in 2015 as I liked Care UK’s vision and values. The home has a great family atmosphere, and we have a fantastic team here who work really well together to deliver the best care and experience for residents.
I love being able to make a difference in a resident’s life. If I can complete my shift knowing a resident has smiled and is happy, I feel I have achieved my goal. I also enjoy empowering colleagues to do their best work.
I’ve been working in the care sector for over twenty years, and I enjoy sharing my knowledge with new colleagues and watching them grow in confidence in their role.
I also like to keep learning and developing my own skills. One of my biggest professional challenges has been completing my Level 5 Diploma in Management. I’ve also had an article published in a palliative care publication.
Frequently Asked Questions about Cleves Place
What types of Care is Cleves Place registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Cleves Place have?
There are 60 Single Rooms.
What are the Facilities & Services at Cleves Place?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Cleves Place to the centre of Haverhill?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cleves Place to verify any information. View our terms and conditions. Cleves Place has an Enhanced Service -more info.