Cleves Place, Haverhill, Suffolk
Cleves Place, Haverhill, Suffolk
Cleves Place, Haverhill, Suffolk

Cleves Place in Haverhill opened in March 2015. providing residential, nursing and specialist care for older people living with dementia.

Residents will benefit from a person-centred approach, with care workers getting to know their individual needs. At the same time as care of a recognised quality, Cleves Place supports an active lifestyle and personal interests.

Each of the 60 bedrooms has en-suite facilities and high quality furnishings and decor. Residents are free to personalise their rooms with their own photos and items of furniture to help them to feel more at home. The home has a cafe on the ground floor with patio doors to a terrace where residents can enjoy a cup of coffee with their families and loved ones. The home also has a hair salon and and a cinema room which screens the latest films as well as some of the classics.

Group: Care UK Nursing & Residential Care Services

Person in charge: Sally Shadbolt (Home Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Gardens for residents • Bar/Cafe on premises

Latest Care Quality Commission* Report on Cleves Place: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Cleves Place has a Review Score of 9.4 (9.396)

The Review Score of 9.4 (maximum of 10) for Cleves Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Cleves Place in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.729 for Cleves Place is calculated as follows: ( (126 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 166 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for Cleves Place is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cleves Place?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cleves Place

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Sister of Resident/Service User
    2
  • Mother of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My mother is receiving excellent care and the staff keep me up to date. Any issues are resolved and my mother now calls Cleves 'Home'.

I think the above says it all, it's her home and she is very happy there.

How likely would you be to recommend Cleves Place? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

The building is new so all very clean and pleasant staff all seem very friendly towards residents and visitors.
My mum seems to be well looked after something I could not do myself. Mum suffers from dementia and is 92 staff try to keep mum occupied and entertained which I know can be very testing at times.
Overall we as a family are very happy our mums care. As with everything, there could be improvements but overall "All Good".
Thanks is not enough to the staff.

How likely would you be to recommend Cleves Place? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Both of my parents came to Cleves Place for two weeks respite care as things were rapidly becoming unmanageable at home. The day they arrived (I took them) they were made to feel so welcome and I felt a huge sense of relief for myself. They are now going to stay permanently at the home. I cannot express enough how well they have settled due to the kindness and unbelievable attention and sensitivity shown by the staff in all areas.

How likely would you be to recommend Cleves Place? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mother was in residence at another care home she moved to Cleeves House in March 2014, which was a new care home. Since she has lived there the complete staff from the manager to the latest member of staff have all been top class and not a thing seems too much trouble the catering is excellent in all departments and anytime we call in the staff are always pleased to have us there.

How likely would you be to recommend Cleves Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the care of my mother outstanding, can't fault any part of her care, diet included. She is very happy and content which means so much to me and my brother. Carers are underpaid in my opinion.

How likely would you be to recommend Cleves Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am so pleased to have my father in Cleves Place the staff are very caring and nothing is too much trouble. They always keep me informed how my father is and are quick to react if there is a problem especially as my father has emphysema. The home has a programme of events which they encourage residents to attend which also helps with their well being. All in all, I am really pleased with Cleves Place and grateful for their care. Always recommend to others.

How likely would you be to recommend Cleves Place? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a very good care home all staff are excellent. Very caring, sometimes overworked due to staff shortage. The food is excellent.

How likely would you be to recommend Cleves Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Debenham, Marketing Support Administrator at Cleves Place responded to this review on 20 Dec 2016:

Thank you for your valuable feedback Margaret. We are extremely pleased with the positive comments and scores for the care and support we provide, as well as the facilities at Cleves Place. Regarding staffing levels, I would like to assure you we do a full dependency analysis for each resident which is used to plan the care team, in order to ensure that care is safe and appropriate for each resident’s needs at all times. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views.

Cannot fault the care and service that my husband and I are given

How likely would you be to recommend Cleves Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has advanced dementia she rarely speaks I don't think she knows who I am.
Yesterday when I visited a member of staff was giving her one to one support while she walked endlessly back and forward. He was very gentle, kind and patient. The staff in my mum's area at Cleves Place are all wonderful. They do all they can to created a homely environment.

How likely would you be to recommend Cleves Place? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Cleves Place is a very good care home wonderful carers good food, excellent care from everybody.

How likely would you be to recommend Cleves Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The staff at Cleves Place have successfully managed to make a residential home not only feel like a home for the residents but also for their relatives. They treat the residents with care ans compassion and provide an immense amount of support for relatives. Staff successfully ensure that the residents maintain a good quality of life. The set up of the home has clearly been done with the residents in mind. To be honest I have been greatly impressed by Cleves Place and feel all care homes should be marketed after it.

How likely would you be to recommend Cleves Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall we are very pleased with Cleves Place, the staff who look after my mum work and try very hard. It is my personal view that only small tweaks would shift the below from good to excellent. Some of the tweaks are not related to my mum's care, it's just an overview. I don't mind having a chat with the care home manager.

How likely would you be to recommend Cleves Place? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Samantha Debenham, Marketing Support Administrator at Cleves Place responded to this review on 22 Mar 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch and discuss any concerns with you in person.

This is the best care home I have ever known. The staff are all lovely and there is nothing they would not do. My sister is a different person since being in here. Excellent, excellent care.

How likely would you be to recommend Cleves Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother had a massive stroke in June 2015 at the age of 52. He came to Cleves Place in September 2015 to reside in the nursing quarters. His care since then has been absolutely excellent. He is always treated with the utmost dignity and respect. Everyone always goes the extra mile and understands the frustrations that come with a stroke especially at the age of 52. My brother has improved immensely with constant care, physio and patience. He is almost standing now and his speech and eating is almost back to normal. This is mainly due to the care and family environment at Cleves Place.

How likely would you be to recommend Cleves Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

December 2016

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Care Home Idol 2016

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