Cleves Place

Millfield Way, Haverhill CB9 0JB
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9.8 50 Reviews
  • Cleves Place, Haverhill
The dedicated team at this CQC-rated ‘Outstanding’ (March 2023) care home provides the best in residential, dementia, nursing and respite care. They also offer compassionate end of life care.

Living in a care home should be just as good as living in your own home – or better. Cleves Place has its own cinema, café, hair and beauty salon, pub and shop. The lifestyle team arranges an array of activities, outings and events, designed to enable residents to enjoy meaningful lifestyles.

All rooms are en-suite and beautifully furnished, and some bedrooms on the ground floor even open onto the home's lovely secure gardens.

At Cleves Place, residents are at the heart of the home and are supported to make choices about the care they receive.
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Care Provided by Cleves Place

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1783
  • Self-Funded Residential Dementia Care: from £1878
  • Self-Funded Nursing Care: from £2048
  • Self-Funded Nursing Dementia Care: from £2143
  • RESPITE Self-Funded Residential Care: from £1783
  • RESPITE Self-Funded Residential Dementia Care: from £1878
  • RESPITE Self-Funded Nursing Care: from £2048
  • RESPITE Self-Funded Nursing Dementia Care: from £2143

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Cleves Place to find out the exact price for your requirements.

Contact Cleves Place to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Cleves Place to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Clare Mooney (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • On-site

Cleves Place Reviews (50)

9.8

Cleves Place has a Review Score of 9.8 (9.760) out of 10, based on 13 reviews in the last 2 years.
Over all time Cleves Place has 50 reviews.

Overall Experience
  • 43
  • 6
  • 1
  • 0
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Date Published
  • 50
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  • 13
  • 37
Reviewer Connection to Cleves Place
  • 22
  • 10
  • 5
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Total of 50, showing 41-50
Review from Margaret F (Mother of Resident) published on 20 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a very good care home all staff are excellent. Very caring, sometimes overworked due to staff shortage. The food is excellent.
Reply from Samantha Debenham, Marketing Support Administrator at Cleves Place
Thank you for your valuable feedback Margaret. We are extremely pleased with the positive comments and scores for the care and support we provide, as well as the facilities at Cleves Place. Regarding…read more
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Review from June J (Daughter of Resident) published on 20 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care of my mother outstanding, can't fault any part of her care, diet included. She is very happy and content which means so much to me and my brother. Carers are underpaid in my opinion.
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Review from Lynn W (Daughter of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased to have my father in Cleves Place the staff are very caring and nothing is too much trouble. They always keep me informed how my father is and are quick to react if there is a problem especially as my father has emphysema. The home has a programme of events which they encourage residents
to attend which also helps with their well being. All in all, I am really pleased with Cleves Place and grateful for their care. Always recommend to others.
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Review from B R (Wife of Resident) published on 29 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the care and service that my husband and I are given
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Review from Jane D (Daughter of Resident) published on 15 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has advanced dementia she rarely speaks I don't think she knows who I am.
Yesterday when I visited a member of staff was giving her one to one support while she walked endlessly back and forward. He was very gentle, kind and patient. The staff in my mum's area at Cleves Place are all wonderful.
They do all they can to created a homely environment.
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Review from Michael F (Son of Resident) published on 2 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cleves Place is a very good care home wonderful carers good food, excellent care from everybody.
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Review from Rosemary A (Daughter of Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Cleves Place have successfully managed to make a residential home not only feel like a home for the residents but also for their relatives. They treat the residents with care ans compassion and provide an immense amount of support for relatives. Staff successfully ensure that the residents
maintain a good quality of life. The set up of the home has clearly been done with the residents in mind. To be honest I have been greatly impressed by Cleves Place and feel all care homes should be marketed after it.
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Review from A P (Son of Resident) published on 23 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we are very pleased with Cleves Place, the staff who look after my mum work and try very hard. It is my personal view that only small tweaks would shift the below from good to excellent. Some of the tweaks are not related to my mum's care, it's just an overview. I don't mind having a chat with
the care home manager.
Reply from Samantha Debenham, Marketing Support Administrator at Cleves Place
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will…read more
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Review from Ivy W (Sister of Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the best care home I have ever known. The staff are all lovely and there is nothing they would not do. My sister is a different person since being in here. Excellent, excellent care.
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Review from Ann S (Sister of Resident) published on 10 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother had a massive stroke in June 2015 at the age of 52. He came to Cleves Place in September 2015 to reside in the nursing quarters. His care since then has been absolutely excellent. He is always treated with the utmost dignity and respect. Everyone always goes the extra mile and understands
the frustrations that come with a stroke especially at the age of 52. My brother has improved immensely with constant care, physio and patience. He is almost standing now and his speech and eating is almost back to normal. This is mainly due to the care and family environment at Cleves Place.
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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Cleves Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.760 for Cleves Place is calculated as follows: ( (131 Excellents x 5) + (12 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 154 Ratings = 4.76
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cleves Place is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (105)

Meet the Team (1)

Clare

Clare Mooney

Job Title: Home Manager Joined: 2015

I joined Cleves Place in 2015 as I liked Care UK’s vision and values. The home has a great family atmosphere and we have a fantastic team here who work really well together to deliver the best care and experience for residents.


I love being able to make a difference in a resident’s life. If I can complete my shift knowing a resident has smiled and is happy I feel I have achieved my goal. I also enjoy empowering colleagues to do their best work.


I’ve been working in the care sector for over twenty years and I enjoy sharing my knowledge with new colleagues and watching them grow in confidence in their role.


I also like to keep learning and developing my own skills. One of my biggest professional challenges has been completing my Level 5 Diploma in Management. I’ve also had an article published in a palliative care publication.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cleves Place to verify any information. View our terms and conditions. Cleves Place has an Enhanced Service - more info.