From the moment we walked into Cleves Place Care Home we had a feeling of how calm the place feltS P(Wife of Resident/Service User)
From the moment we walked into Cleves Place Care Home we had a feeling of how calm the place feltS P(Wife of Resident/Service User)
The dedicated team at this CQC-rated ‘Outstanding’ (March 2023) care home provides the best in residential, dementia and respite care. They also offer compassionate end of life care.
Living in a care home should be just as good as living in your own home – or better. Cleves Place has its own cinema, café, hair and beauty salon, pub and shop. The lifestyle team arranges an array of activities, outings and...
The dedicated team at this CQC-rated ‘Outstanding’ (March 2023) care home provides the best in residential, dementia and respite care. They also offer compassionate end of life care.
Living in a care home should be just as good as living in your own home – or better. Cleves Place has its own cinema, café, hair and beauty salon, pub and shop. The lifestyle team arranges an array of activities, outings and events, designed to enable residents to enjoy meaningful lifestyles.
All rooms are en-suite and beautifully furnished, and some bedrooms on the ground floor even open onto the home's lovely secure gardens.
At Cleves Place, residents are at the heart of the home and are supported to make choices about the care they receive.
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Cleves Place for full pricing details and T&Cs.
Contact Cleves Place to confirm what's included and get a personalised quote:
Cleves Place has a Review Score of 9.7 (9.676) out of 10, based on 13 reviews in the last 2 years.
Over all time Cleves Place has 55 reviews.
A very bright, cheerful home with friendly, helpful staff. They have a good programme of events for residents to join in. The management are very approachable and deal with any issues promptly. Peace of mind for relatives.
A very bright, cheerful home with friendly, helpful staff. They have a good programme of events for residents to join in. The management are very approachable and deal with any issues promptly. Peace of mind for relatives.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Cleves Place Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team.
The staff genuinely care about my mum and have a lot of patience. This care home feels very welcoming and homely too. My mum has put on weight, which was much needed.
The staff genuinely care about my mum and have a lot of patience. This care home feels very welcoming and homely too. My mum has put on weight, which was much needed.
Many thanks, the Care UK team.
The home is outstanding! My mother is extremely well cared for and cared about. Even though at times she can be challenging. The staff are endlessly kind and patient and funny and always professional. This comes from the example set by the management. Nothing is too much, never are they too busy....
The home is outstanding! My mother is extremely well cared for and cared about. Even though at times she can be challenging. The staff are endlessly kind and patient and funny and always professional. This comes from the example set by the management. Nothing is too much, never are they too busy. We are so grateful to know Mum is happy and safe.
At Cleves Place care home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Cleves Place is a fantastic care home. My dad has been there for over seven years and is very well cared for. He really likes it there. I could not recommend a better care home. The staff go out of their way to help the residents. The food is great, staff are fantastic.
Cleves Place is a fantastic care home. My dad has been there for over seven years and is very well cared for. He really likes it there. I could not recommend a better care home. The staff go out of their way to help the residents. The food is great, staff are fantastic.
I felt Cleves Place was outstanding, with its...
Naturally, he would prefer to be fit, well and at home. Sadly he isn't and in the circumstances, I feel that his care at Cleves is everything that I hoped it would be.
My 93-year-old mother had to go into urgent respite care, which was a hard decision to make, but from the initial contact with Cleves Place from management to staff I knew this was the place for her and after excellent advice from the manager we took Mum to look around, she was made so welcome from...
It is difficult when you have to decide that a person needs more care than you can give them and after promising that you would keep them in their own home for as long as you could, finding a home that you trust to do this can be hard but in Cleves Place, we have found this. In my mother's words, she feels safe and looked after by staff that care.
I have an aunt who resides at Cleves Place care home, Haverhill Suffolk, she has been there for a few years now, it is a wonderful place very clean and tidy, the staff are wonderful, always cheerful and friendly, and I have no worries or concerns.
I have an aunt who resides at Cleves Place care home, Haverhill Suffolk, she has been there for a few years now, it is a wonderful place very clean and tidy, the staff are wonderful, always cheerful and friendly, and I have no worries or concerns.
Fantastic in every way. From management through to carers and utility staff, everyone is just so helpful and cheerful. The home is modern but homely for the residents. There are a wide range of activities to stimulate and entertain but the real emphasis is on care and all the staff are so...
Fantastic in every way. From management through to carers and utility staff, everyone is just so helpful and cheerful. The home is modern but homely for the residents. There are a wide range of activities to stimulate and entertain but the real emphasis is on care and all the staff are so wonderful. I just cannot rate them highly enough. Above first-class with a smile.
An NHS study found staff wearing FFP1, 2 and 3 provide the highest protection from Covid. I have been wearing these but had to wear the surgical masks when visiting my mother in Cleves Place Care Home. This...
An NHS study found staff wearing FFP1, 2 and 3 provide the highest protection from Covid. I have been wearing these but had to wear the surgical masks when visiting my mother in Cleves Place Care Home. This is where I contracted Covid.
At Cleves Place...
Thanks so much for taking the time to write your review and rating Cleves Place care home five stars.At Cleves Place cleanliness is a priority and our enhanced cleaning protocols and safety technologies support our pledge to keep the home as safe as possible. We thank you for rating the cleanliness of the home five stars – this is something which is highly important to us.
However, during that time, we were impressed with the person who looked after us and the home in general.
However, during that time, we were impressed with the person who looked after us and the home in general.
A very good care home. Staff very friendly and good with the residents. They look after everybody very well. However, I do feel the food is not good and often the elderly residents are offered food which they don't know of, "ie fear to have bread" a main course for supper. Elderly people want good...
A very good care home. Staff very friendly and good with the residents. They look after everybody very well. However, I do feel the food is not good and often the elderly residents are offered food which they don't know of, "ie fear to have bread" a main course for supper. Elderly people want good old fashioned food. My relative is very happy indeed apart from the food. It's generally a happy place.
Thank you for your wonderful comments for the care and support we provide your mother here at Cleves Place. We are sorry to hear that the food offering has not met your expectations. We understand the importance of making mealtimes enjoyable for residents and we take great care in our menu planning...
Thank you for your wonderful comments for the care and support we provide your mother here at Cleves Place. We are sorry to hear that the food offering has not met your expectations. We understand the importance of making mealtimes enjoyable for residents and we take great care in our menu planning to offer a variety of food that meets everyone’s requirements. We hold regular catering meetings with the residents to discuss their preferences and encourage them to put forward suggestions that will improve their mealtime experience. Your mother has taken part in these meetings and just last week we ordered and prepared a particular meal that she had personally requested. Your feedback is important to us and the home manager has already discussed your comments with our head chef. She will meet with your mother on a one-to-one basis so that we can create a meal plan that she likes and enjoys.
Cannot thank the manager and her team enough for all their hard work under this pandemic. Being able to go in to see your relative now is ace, everything is well managed from testing temperature, to entrance, to PPE to the finish. The staff are all so welcoming it feels homely, always lovely and...
Cannot thank the manager and her team enough for all their hard work under this pandemic. Being able to go in to see your relative now is ace, everything is well managed from testing temperature, to entrance, to PPE to the finish. The staff are all so welcoming it feels homely, always lovely and clean and smells fresh. Mum always looks clean and tidy and is always happy. Her room is spotless. We are always kept informed as to what is happening not only in the home but with Mum too by telephone calls and emails, updating us on any changes to her care or needs. It is so lovely to receive a monthly news letter showing us what the residents have been doing, from cake baking to gardening and chair exercises. It makes us feel at ease knowing Mum is happy and well looked after and treated with respect.
- quality of food; my father has to...
- My father is bladder incontinent and his room sometimes smells, particularly at weekends. This needs closer oversite.
Thank you for taking the time to write a review for Cleves Place and for your positive scores around the overall standard of the home and care provided. We’re very pleased to hear that you are happy with your father’s quality of care. We also very much appreciate your comments around the range of...
Thank you for taking the time to write a review for Cleves Place and for your positive scores around the overall standard of the home and care provided. We’re very pleased to hear that you are happy with your father’s quality of care. We also very much appreciate your comments around the range of activities, and that you are pleased with your father’s active engagement in activities that interest him.We would like to reassure you that we continue to monitor your father’s incontinence with care, support and assistance whilst allowing him to maintain his independence. We have discussed this with housekeeping and the domestic team are going to be adding extra checks on your father’s room and more regular cleaning. We appreciate your feedback regarding staff smoking on-site, however, it is our policy to promote a healthy environment and place of work while understanding and appreciating that many people continue to enjoy smoking. Care UK’s policy allows people to smoke only within designated areas outside and forbids smoking close to building entrances and windows.
Very pleasant and well-run home with day care centre and internal daily activities for residents. Staff and management are truly amazing, they really care for the people they care for on a daily basis. This visit, I was here for my mothers 92nd birthday, which they helped her and us celebrate with...
Very pleasant and well-run home with day care centre and internal daily activities for residents. Staff and management are truly amazing, they really care for the people they care for on a daily basis. This visit, I was here for my mothers 92nd birthday, which they helped her and us celebrate with cake, balloons and presents. Good feeling knowing that this place looks after my mother so well, and always make us "the family" welcome on all visits.
My husband was in Cleves Place for 2 weeks respite. He was so well cared for. Nothing was too much for the carers who were looking after him. To help him settle he went to the day centre daily which is part of his routine at home. When he next needs respite I will definitely be sending him back to...
My husband was in Cleves Place for 2 weeks respite. He was so well cared for. Nothing was too much for the carers who were looking after him. To help him settle he went to the day centre daily which is part of his routine at home. When he next needs respite I will definitely be sending him back to Cleves Place as he was happy there.
If one is not there it is impossible to know how much interaction with staff, other than at meal times.
If one is not there it is impossible to know how much interaction with staff, other than at meal times.
Been here a few times and the staff are always friendly and offer us help if needed. The maintenance man here is very friendly and goes out his way to help when needed, in such hot weather he has got us drinks to keep us hydrated. Lovely care home, always clean and tidy. Strongly recommend.
Been here a few times and the staff are always friendly and offer us help if needed. The maintenance man here is very friendly and goes out his way to help when needed, in such hot weather he has got us drinks to keep us hydrated. Lovely care home, always clean and tidy. Strongly recommend.
As with all residential care homes, the staff have to deal with all manner of complex resident conditions. Cleves Place staff manage to combine efficiency and great care really well. It helps that Cleves Place is a custom-built care home so offers easy navigation and great facilities.
As with all residential care homes, the staff have to deal with all manner of complex resident conditions. Cleves Place staff manage to combine efficiency and great care really well. It helps that Cleves Place is a custom-built care home so offers easy navigation and great facilities.
My opinion of the home is that it is wonderful. We couldn't be more pleased that mum has her home here now. The staff are very caring, considerate and are fantastic around. It is so nice to know that mum is being so well looked after. I would not hesitate to recommend this home to anybody.
My opinion of the home is that it is wonderful. We couldn't be more pleased that mum has her home here now. The staff are very caring, considerate and are fantastic around. It is so nice to know that mum is being so well looked after. I would not hesitate to recommend this home to anybody.
My husband is being cared for by your wonderful staff who are kind, compassionate and caring. I know he is safe and his needs catered for. Every effort is made to facilitate residents needs and preferences.
My husband is being cared for by your wonderful staff who are kind, compassionate and caring. I know he is safe and his needs catered for. Every effort is made to facilitate residents needs and preferences.
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I joined Cleves Place in 2015 as I liked Care UK’s vision and values. The home has a great family atmosphere, and we have a fantastic team here who...
I joined Cleves Place in 2015 as I liked Care UK’s vision and values. The home has a great family atmosphere, and we have a fantastic team here who work really well together to deliver the best care and experience for residents.
I love being able to make a difference in a resident’s life. If I can complete my shift knowing a resident has smiled and is happy, I feel I have achieved my goal. I also enjoy empowering colleagues to do their best work.
I’ve been working in the care sector for over twenty years, and I enjoy sharing my knowledge with new colleagues and watching them grow in confidence in their role.
I also like to keep learning and developing my own skills. One of my biggest professional challenges has been completing my Level 5 Diploma in Management. I’ve also had an article published in a palliative care publication.
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