
From the moment we walked into Cleves Place Care Home we had a feeling of how calm the place feltS P(Wife of Resident/Service User)



From the moment we walked into Cleves Place Care Home we had a feeling of how calm the place feltS P(Wife of Resident/Service User)



The dedicated team at this CQC-rated ‘Outstanding’ (March 2023) care home provides the best in residential, dementia and respite care. They also offer compassionate end of life care.
Living in a care home should be just as good as living in your own home – or better. Cleves Place has its own cinema, café, hair and beauty salon, pub and shop. The lifestyle team arranges an array of activities, outings and...
Care Provided by Cleves Place
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Cleves Place for full pricing details and T&Cs.
Contact Cleves Place to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Clare Mooney (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- On-site
Cleves Place Reviews (54)
Cleves Place has a Review Score of 9.6 (9.601) out of 10, based on 15 reviews in the last 2 years.
Over all time Cleves Place has 54 reviews.
The staff genuinely care about my mum and have a lot of patience. This care home feels very welcoming and homely too. My mum has put on weight, which was much needed.
Many thanks, the Care UK team.
The home is outstanding! My mother is extremely well cared for and cared about. Even though at times she can be challenging. The staff are endlessly kind and patient and funny and always professional. This comes from the example set by the management. Nothing is too much, never are they too busy. We are so grateful to know Mum is happy and safe.
Many thanks, Care UK team.
At Cleves Place care home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Cleves Place is a fantastic care home. My dad has been there for over seven years and is very well cared for. He really likes it there. I could not recommend a better care home. The staff go out of their way to help the residents. The food is great, staff are fantastic.
I felt Cleves Place was outstanding, with its full bathroom facilities for each bedroom, variety of areas for residents to spend their days - coffee shop, lounge, dining room etc, and most importantly a nicely kept garden area with a reasonable length of the path to walk or push a wheelchair, and separate external sitting areas.
Over the months that he has been at Cleves, my husband has clearly improved. He spends time in the coffee shop and comments to me how everyone who passes greets him by name, not just the people who have direct responsibility for him on Diamond.
Naturally, he would prefer to be fit, well and at home. Sadly he isn't and in the circumstances, I feel that his care at Cleves is everything that I hoped it would be.
It is difficult when you have to decide that a person needs more care than you can give them and after promising that you would keep them in their own home for as long as you could, finding a home that you trust to do this can be hard but in Cleves Place, we have found this. In my mother's words, she feels safe and looked after by staff that care.
I have an aunt who resides at Cleves Place care home, Haverhill Suffolk, she has been there for a few years now, it is a wonderful place very clean and tidy, the staff are wonderful, always cheerful and friendly, and I have no worries or concerns.
Fantastic in every way. From management through to carers and utility staff, everyone is just so helpful and cheerful. The home is modern but homely for the residents. There are a wide range of activities to stimulate and entertain but the real emphasis is on care and all the staff are so wonderful. I just cannot rate them highly enough. Above first-class with a smile.
An NHS study found staff wearing FFP1, 2 and 3 provide the highest protection from Covid. I have been wearing these but had to wear the surgical masks when visiting my mother in Cleves Place Care Home. This is where I contracted Covid.
As I’m sure you are aware face masks are mandatory in health and care settings and the face masks that we are provided for employees and visitors are the surgical masks.
At Cleves Place...
However, during that time, we were impressed with the person who looked after us and the home in general.
A very good care home. Staff very friendly and good with the residents. They look after everybody very well. However, I do feel the food is not good and often the elderly residents are offered food which they don't know of, "ie fear to have bread" a main course for supper. Elderly people want good old fashioned food. My relative is very happy indeed apart from the food. It's generally a happy place.
Thank you for your wonderful comments for the care and support we provide your mother here at Cleves Place. We are sorry to hear that the food offering has not met your expectations. We understand the importance of making mealtimes enjoyable for residents and we take great care in our menu planning...
Cannot thank the manager and her team enough for all their hard work under this pandemic. Being able to go in to see your relative now is ace, everything is well managed from testing temperature, to entrance, to PPE to the finish. The staff are all so welcoming it feels homely, always lovely and clean and smells fresh. Mum always looks clean and tidy and is always happy. Her room is spotless. We are always kept informed as to what is happening not only in the home but with Mum too by telephone calls and emails, updating us on any changes to her care or needs. It is so lovely to receive a monthly news letter showing us what the residents have been doing, from cake baking to gardening and chair exercises. It makes us feel at ease knowing Mum is happy and well looked after and treated with respect.
- the overall quality of care. Nothing is too much trouble. Staff are extremely friendly, work as a team and consistently demonstrate their commitment to the residents.
- quality of food; my father has to have mashed food but his choices are respected and staff make every effort to make sure he still has a varied diet
- range of activities: my father has been actively and successfully encouraged to follow his interests. He is helping to grow plants and vegetables in the garden and his artwork has been displayed at the local Arts Centre.
- accessibility of managers, who are always ready to help.
The following improvements could be made:
- it should be considered as to whether it is appropriate for staff to smoke on-site, albeit in an outside area. Hospital staff seem to manage!
- My father is bladder incontinent and his room sometimes smells, particularly at weekends. This needs closer oversite.
Thank you for taking the time to write a review for Cleves Place and for your positive scores around the overall standard of the home and care provided. We’re very pleased to hear that you are happy with your father’s quality of care. We also very much appreciate your comments around the range of...
Very pleasant and well-run home with day care centre and internal daily activities for residents. Staff and management are truly amazing, they really care for the people they care for on a daily basis. This visit, I was here for my mothers 92nd birthday, which they helped her and us celebrate with cake, balloons and presents. Good feeling knowing that this place looks after my mother so well, and always make us "the family" welcome on all visits.
My husband was in Cleves Place for 2 weeks respite. He was so well cared for. Nothing was too much for the carers who were looking after him. To help him settle he went to the day centre daily which is part of his routine at home. When he next needs respite I will definitely be sending him back to Cleves Place as he was happy there.
Staff occasionally forgetful.
If one is not there it is impossible to know how much interaction with staff, other than at meal times.
Been here a few times and the staff are always friendly and offer us help if needed. The maintenance man here is very friendly and goes out his way to help when needed, in such hot weather he has got us drinks to keep us hydrated. Lovely care home, always clean and tidy. Strongly recommend.
As with all residential care homes, the staff have to deal with all manner of complex resident conditions. Cleves Place staff manage to combine efficiency and great care really well. It helps that Cleves Place is a custom-built care home so offers easy navigation and great facilities.
My opinion of the home is that it is wonderful. We couldn't be more pleased that mum has her home here now. The staff are very caring, considerate and are fantastic around. It is so nice to know that mum is being so well looked after. I would not hesitate to recommend this home to anybody.
My husband is being cared for by your wonderful staff who are kind, compassionate and caring. I know he is safe and his needs catered for. Every effort is made to facilitate residents needs and preferences.
Cleves Place really cares. Every staff member we have met cares for and about the residents and their families. This is a testament to the training certainly, but much more to the culture and recruitment. The home is clean, well-maintained and very suited to care. The activities are varied and engaging but without any undue pressure to involve any who might be reluctant. Call bells are answered promptly and with discretion and dignity. Simply put : mum is cared for - thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 March 2023Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Cleves Place.
Accreditations
There are no accreditations posted yet for Cleves Place.
Meet the Team (1)

I joined Cleves Place in 2015 as I liked Care UK’s vision and values. The home has a great family atmosphere, and we have a fantastic team here who work really well together to deliver the best care and experience for residents.
I love being able to make a difference in a resident’s life. If I can complete my shift knowing a resident has smiled and is happy, I feel I have achieved my goal. I also enjoy empowering colleagues to do their best work.
I’ve been working in the care sector for over twenty years, and I enjoy sharing my knowledge with new colleagues and watching them grow in confidence in their role.
I also like to keep learning and developing my own skills. One of my biggest professional challenges has been completing my Level 5 Diploma in Management. I’ve also had an article published in a palliative care publication.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cleves Place to verify any information. View our terms and conditions. Cleves Place has an Enhanced Service -more info.