236 Muirhead Avenue East, West Derby, Liverpool L11 1ER
Larkhill Hall is a 2014 addition to the Ideal Carehomes range, a state-of-the-art facility designed to further the company's contribution to the lives of older adults and vulnerable people. This is a luxury purpose build home for residential and dementia care
As well as having permanent access to a team of skilled and friendly care workers, residents also enjoy bespoke furniture and en-suite rooms with a wet room shower.
All Ideal Carehomes interiors are designed with the future well-being of clients in mind.
Group: Ideal Carehomes Ltd
Person in charge: Tammy Isherwood (Home Manager)
Local Authority / Social Services: Liverpool City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 66 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: Ages 65+.
Single Rooms: 66
Rooms with ensuite WC: 66
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Directions – Home is located next to Croxteth country park on Muirhead avenue east
Visiting:
Visiting at any time although if possible please avoid mealtimes
Parking:
On-site parking available
Latest Care Quality Commission* Report on Larkhill Hall: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.7 (maximum of 10) for Larkhill Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Larkhill Hall in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.652 for Larkhill Hall is calculated as follows: ( (230 Excellents x 5) + (91 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 333 Ratings = 4.652
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.053 Points relating to the number of positive Reviews for Larkhill Hall is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 4 Reviews ÷ 13.2 Target = 0.303
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Larkhill Hall has a Review Score of 8.7 (8.705) from 28 Reviews
Review submitted from a Website Submission by Margaret G (Niece of Resident) on Sunday 23 July 2017. Relates to July 2017.
My Aunt spent her last few years at Larkhill Hall. It is an amazing place and I want to thank every person who works there for looking after my Aunt. You all care so much and you're all more like family to her. I will never forget you all and will recommend Larkhill Hall to anyone as it's run by special people who go the extra mile. Thank you all.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Postal Card by Linda J (Daughter of Resident) on Tuesday 30 May 2017. Relates to May 2017.
My mum has lived in Larkhill Hall over two years. During this time, we have visited 3 times as we live in the USA. The facility has improved since the beginning. Interaction and entertainment are much better. Providing activities is very important for dementia patients and I'm glad to see this is happening. Otherwise being deaf, my mum would be sleeping in front of the TV. I call from the USA nearly every week to check on Mum and the staff do their best to take the phone to her or wake her in the lounge. This is important as she knows me on the phone.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Postal Card by Susan O (Daughter of Resident) on Thursday 25 May 2017. Relates to May 2017.
I live in the USA so it was very important for us to chose a care facility that would provide excellent care for our mother who has Dementia.
She has lived here for 2.5 years. The staff and new manager are very friendly and helpful. The residents are treated with dignity and respect.
We looked at six places before choosing this location, this is the best.
Our mum loves it here and looked after very well.
Thank you.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Postal Card by Barbara H (Daughter of Resident) on Thursday 25 May 2017. Relates to May 2017.
Mum has been here for 2 years and we are pleased with her care. The staff are always friendly, helpful and treat mum with kindness and dignity.
I did notice some improvements from our last visit. There seem to be more activities which I believe are very important for the residents.
Facebook is a good way for us to see how mum is doing so please continue this.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Postal Card by S D (Daughter of Resident) on Tuesday 9 May 2017. Relates to February 2017.
My mum has settled into the home in the last year. She is very happy and well looked after. Her lifestyle has vastly improved since living here due to the interaction and attention from the staff and other residents.
She has put on weight and now sleeps at the correct time of day which has brought normality back to her life.
Thank you to all staff and management for the continued hard work and effort.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Website Submission by Carol P (Daughter of Resident) on Monday 3 April 2017. Relates to April 2017.
I moved my Mum from another care home due to serious issues with her care and I can't praise Larkhill Hall enough for the understanding and compassion we received from all the staff, the manager at Larkhill was totally understanding during a very stressful time for our family. My Mum is treated as an individual with the utmost of kindness and all of her needs are met, staff show kindness and are dedicated to the care and wellbeing of the residents. I honestly can't speak highly enough of the wonderful way in which this care home is run my Mum's health has improved and she seems much happier now, she is offered tasty nutritious meals there is always delicious smells coming from the kitchen!! staff always seem to have time to reassure residents who are confused, I just wish all care homes were run like Larkhill Hall well done to all the staff you do an amazing job!!
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Postal Card by James T (Son of Resident) on Tuesday 20 December 2016. Relates to December 2016.
We are very happy with my Mother's care in Larkhill Hall.
For the last two weeks the home has been closed because of a virus among residents and staff.
The family was very concerned because my Mother has no voice and can not easily communicate her needs. We need not have worried because she was very well looked after and all her needs catered for. The internal manager and staff struggled but came through for the residents. Well done!
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Website Submission by Sara C (Daughter of Resident) on Monday 5 December 2016. Relates to November 2016.
I just want to commend the staff and management for all their professionalism and care during the recent outbreak of Noro-type virus in Larkhill Hall. Despite it being hard on the relatives and residents, closing the facility to outside visitors was incredibly responsible and forward thinking in order to contain the spread of the virus which must have added a huge burden on to the staff, who themselves were exposed to this awful bug. Thank you all for the extra work and care that you have given to my mum and all the other residents. Well done.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Website Submission by Bonnie S (Daughter of Resident) on Sunday 16 October 2016. Relates to October 2016.
I like the home very much. I wish the turnover of staff was less frequent & the staff seem a little overworked. However, everyone is very nice and caring. I hope the home keeps up the good standard going forth with its new manager who is hopefully experienced enough.
How likely would you be to recommend Larkhill Hall? Likely
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Helen Chermside, Customer Service Executive at Larkhill Hall responded to this review on 20 Oct 2016:
Thank you for taking the time to review Larkhill Hall. We are pleased to hear that you like the home and thank you for your kind comments about our care staff. Ideal Carehomes appreciates all feedback about our homes and our new Home Manager is always available to speak with you about any concerns you may have. If you would like to discuss this matter further, please feel free to contact the home directly or our Customer Services team on 0113 385 3570.
Review submitted from a Postal Card by Patricia O (Daughter of Resident) on Friday 19 August 2016. Relates to August 2016.
This is a fabulous care home. My father has been a resident for 18 months and the care and attention he gets from the careers and general staff is second to none. The standard of cleanliness is high and the cleaning staff are a delight! In fact all the staff should be praised from the warm welcome you receive at reception to the handyman/gardener. They all make my dad feel wanted and cared for. It really is a pleasure to visit. The nursing home does it's best to keep days interesting for residents by organising visits to the residents by external artists to days out. Well done Larkhill Hall.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Postal Card by Christine A (Daughter of Resident) on Thursday 18 August 2016. Relates to August 2016.
We are happy with dad's care mostly, but occasionally we notice that the home needs more staff to attend to residents needs. Also, rooms and bathrooms could be cleaned better, and more care taken with laundry eg. stains still on clothes and wrong clothes left in the room. Also upsetting to see relatives with food on them and clothes.
We are happy with nearly all the staff and their caring ways, and if we have concerns, they are mostly, dealt with.
How likely would you be to recommend Larkhill Hall? Likely
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Helen Chermside, Customer Service Executive at Larkhill Hall responded to this review on 19 Aug 2016:
Thank you for taking the time to review Larkhill Hall. Ideal Carehomes appreciates all feedback about our homes and we have been in contact with the Home Manager to discuss the points you have raised to ensure they are resolved fully. Our home manager is always available to discuss any concerns which may arise, whenever you visit the home and she will be in contact with you directly. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.
Review submitted from a Postal Card by Patricia B (Niece of Resident) on Wednesday 17 August 2016. Relates to August 2016.
Very clean. Staff are lovely to people who live there and always have time for them. They show care and comfort if needed.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Postal Card by Patricia K (Daughter of Resident) on Tuesday 16 August 2016. Relates to August 2016.
More staff are needed on the floor, still same amount of staff on duty now as when dad first arrived here and the floor was not full!
Dad does not get shaved daily, I nearly always do it and he looks very dishevelled.
All staff are very helpful when you ask them something, but some areas are lacking
How likely would you be to recommend Larkhill Hall? Likely
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Helen Chermside, Customer Service Executive at Larkhill Hall responded to this review on 17 Aug 2016:
Thank you for taking the time to review Larkhill Hall. Ideal Carehomes appreciates all feedback about our homes and we have been in contact with the Home Manager to discuss the point you have raised to ensure it is resolved fully. She operates an open door policy and is always available to discuss any concerns which may arise, whenever you visit the home. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.
Review submitted from a Postal Card by Carol (Daughter of Resident) on Tuesday 14 June 2016. Relates to June 2016.
My mother has been living at Larkhill for the past two weeks, we are surprised at how well and quickly she has settled in and didn't expect it really pleased with the facilities, staff, rooms etc. So far so good.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Postal Card by Eva (Daughter of Resident) on Tuesday 24 May 2016. Relates to April 2016.
Since her moving to Larkhill Hall my mum has thrived and looks better and has settled well due to the excellent care and stimulation provided by all the staff at Larkhill.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Postal Card by Amy E (Daughter of Resident) on Wednesday 27 January 2016. Relates to January 2016.
On entering the home it is beautiful all the staff are friendly and mum is very happy there. But since mum went in in March 2015 her clothes and some belongings have gone missing even though we paid £25 to have them tagged, we have replaced them and mum got more for her birthday of relatives once they go to the laundry we don't see them again, Its a shame. Sometimes when I go out she is not dressed properly and she can't dress herself, we are not happy about that.
How likely would you be to recommend Larkhill Hall? Likely
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Helen Chermside, Customer Service Executive at Larkhill Hall responded to this review on 05 Feb 2016:
Thank you for taking the time to review Larkhill Hall. We are pleased to hear that your mother is happy and you find our staff friendly. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised. The team at Larkhill Hall will be in contact with you directly to ensure they are resolved fully. We apologise that your experience has not met the high standards we set for ourselves on this occasion. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.
Review submitted from a Postal Card by L L (Relative of Resident) on Tuesday 19 January 2016. Relates to January 2016.
Staff are always helpful and attentive to residents needs, the care home always appears well staffed with more than adequate carer/resident ratio. I feel comfortable with approaching staff with queries/problems, which if have occurred have been dealt with swiftly and concluded successfully. My mother appears to enjoy living there and thankfully, never complains about anything to us, which may lead us to question her care. I have on occasion witnessed staff having to deal with difficult scenarios and feel that these were addressed in an appropriate and empathetic way. It goes without saying that the lady from front of house is a wonderful, welcoming member of the team and always willing to help - great work from everyone, thanks.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Postal Card by A M (Daughter of Resident) on Monday 18 January 2016. Relates to January 2016.
Staff are very friendly and helpful.
Accommodation is first class.
Cleanliness also first class.
Management very approachable.
Receptionist is very welcoming, friendly and helpful.
More night staff required on middle floor.
I feel the range of activities could be improved.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Postal Card by P M & F R (Sister of Resident) on Thursday 14 January 2016. Relates to January 2016.
My sister and I have always found Larkhill Hall clean and warm and the staff very pleasant and helpful. The residents always seem happy and content.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Postal Card by Sharon M (Daughter of Resident) on Wednesday 6 January 2016. Relates to November 2015.
Over all very pleased with all staff who are lovely. The lady in reception is always welcoming and always willing to help. Nothing is ever too much of a hassle and goes out of their way to accommodate us in any way possible.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Website Submission by Steve R (Son of Resident) on Monday 4 January 2016. Relates to January 2016.
My mum has mixed dementia / Alzheimer's and became a resident at Larkhill Hall in early November 2015. The home is excellent, very modern, well kept and always spotless. There seems to be plenty of activities and entertainment provided and the staff interact well with the residents. The Christmas party and new year's eve entertainment were great.
It's early days and mum is still settling in but she seems more content on each visit. Communication by the home on any issues is also excellent and, when visiting, the staff have kept us well informed on how she's been. All staff at Larkhill seem very caring, professional, always friendly and upbeat every time I visit.
I feel that my mum is safe in Larkhill Hall, is well looked after and that for her, it is the next best place to being in her own home. It's a pleasure to visit mum there and I don't think we could have found a better home for her. This is how all care homes should be and, based on the relatively short time my mum has been there, I can't recommend it highly enough.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Postal Card by Andrew M (Relative of Resident) on Wednesday 16 December 2015. Relates to December 2015.
The lady on reception is always helpful and approachable.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Postal Card by Jacqui S (Daughter of Resident) on Monday 14 December 2015. Relates to November 2015.
My mother moved to Larkhill Hall in June 2015. The staff made her feel very welcome and have continued to do so. Her room is warm and cosy and spotlessly clean, as is the whole care home. I would strongly recommend this home and have done so.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Postal Card by Keith Y (Son of Resident) on Monday 14 December 2015. Relates to December 2015.
The care home is very good, comfortable and warm. They are very attentive to all her needs. Staff and reception are obliging and helpful. The residents are happy with the care they obviously like.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Postal Card by Amelia A (Vicar Church Minister) on Friday 11 December 2015. Relates to December 2015.
I have been coming to Harkhill for about seven months giving holey communion to residents. The first person I met at the home was time was the receptionist, I felt really welcomed by her and felt her warmth and hospitality right away. I feel the residents are well looked after by all the staff. Who are all friendly and attend to the residents well.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Postal Card by Sasha M (Granddaughter of Resident) on Tuesday 1 December 2015. Relates to November 2015.
Seeing a family member struggling without no longer being able to use a phone made nan really upset. The staff are so reassuring and allow us at anytime to call and speak to nan, as sometimes hearing my voice calms her down. They will call me if they cannot settle her down of a night. We are so grateful for this, as it makes our night calmer and can sleep knowing nanna is content. Great place. Fantastic and empathic staff.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Website Submission by Judith F (Daughter of Resident) on Friday 30 October 2015. Relates to July 2015.
My family and I spent many weeks looking for the right care placement for my mother who has dementia.
I was a medical professional and had worked with the elderly in care facilities . We knew what care we wanted for our mother and had difficulty finding a place that came close to what we would accept. Until, we found Larkhill Hall. We cannot praise them enough. Our mother has improved immensely and looks so relaxed and younger than when she was struggling at home. My father also spent time at Larkhill on the residential floor, until his passing. They not only cared for my father but supported my sister emotionally during this sad time. I live in another country and I so happy to know that my mother is in such a caring place.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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Review submitted from a Website Submission by Christine B (Daughter of Resident) on Friday 21 August 2015. Relates to August 2015.
Larkhill is a model example of how all Care Homes should be. Modern, well equipped, built with the needs of residents at the forefront and an attention to detail.
There is clearly an ethos that runs from the management all the way through the staff group that is very person centred. The welcome from reception and at every point onwards is warm, sincere and genuine.
There are so many positives it would be impossible to mention them all, but what I will say is that I have yet to come across a home with higher standards of care, including the physical environment which is second to none.
It is never easy going through the process of choosing a home for your loved one, but Larkhill make it an easier and less stressful process by their thoughtful and empathetic approach.
My dad loves each and every staff member at Larkhill, and that is not easy to achieve for him, he reserves special affection for the Manager, who as the Manager is very hands on and fully involved in all aspects of the home, this is not always the case in other homes and she ensures the quality of care is always maintained, well done to all of you.
I would wholeheartedly recommend Larkhill to anyone looking for a top quality residential home. The only thing I would suggest is the carehome.co.uk may want to introduce another standard above Excellent as this doesn't cover how good Larkhill is, in my view they are way above excellent.
How likely would you be to recommend Larkhill Hall? Extremely Likely
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February 2018
April 2017
February 2016
Job Title: Regional Director - North West
Description:
“I am passionate about creating great places to live by supporting our great team of care staff and ensuring our residents’ receive the best quality care in our homes.”
Paul has worked for the LNT Group for over 6 years. He first joined Ideal Carehomes in 2010 as a Home Manager, having previously managed the home when it was operated by Orchard Care Homes. Paul soon became a valued member of the team and managed two different Ideal Carehomes before being promoted to Area Manager in January 2012. Given his wealth of knowledge and experience as Area Manager, Paul was a prime candidate to become Regional Director in 2015. In this role, Paul takes a strategic lead in the oversight and development of our care homes.
Paul can frequently be found in the homes enjoying a cup of tea with residents and their families to better understand their needs whilst supporting the Home Manager to create aspirational lifestyle choices for our residents and overseeing all aspects of compliance. He gets a lot satisfaction knowing that the small changes he makes are supplementing the already excellent care being provided in the homes.
Paul has completed his NVQ Level 4 Leadership and Management in Care Services (equivalent to current NVQ Level 5) and Qualifications & Credit Framework Level 7 in Leadership and Development for Senior Management.
There are currently no Care Home Idol entrants who have performed at Larkhill Hall