Larkhill Hall

236 Muirhead Avenue East, West Derby, Liverpool L11 1ER
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9.2 66 Reviews
  • Larkhill Hall, Liverpool
Larkhill Hall in Liverpool offers high-quality residential care as well as specialised dementia care and respite care.

The home has 66 bedrooms with ensuite shower facilities and staff provide person-centred care that is tailored around the individual.

Staff are caring and highly-trained and do their utmost to ensure residents receive quality care at all times.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Casey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Larkhill Hall are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Larkhill Hall has plenty of onsite parking for visitors.

Larkhill Hall Reviews (66)

9.2

Larkhill Hall has a Review Score of 9.2 (9.246) out of 10, based on 10 reviews in the last 2 years.
Over all time Larkhill Hall has 66 reviews.

Overall Experience
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Date Published
  • 66
  • 5
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Reviewer Connection to Larkhill Hall
  • 40
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Total of 66, showing 21-40
Review from J L (Son of Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy at Larkhill Hall. She has visibly become very chatty, has made friends, and no longer is sad and lonely. She enjoys all the activities she takes part in.
Reply from Rebekah Steward, Customer Care Team at Larkhill Hall

Thank you for your review for Larkhill Hall. It is so nice to hear that your mother has settled in well and is enjoying her stay at Larkhill Hall. The friendships that are made are so special and how wonderful to hear that she has made some lovely friends since being with us. The varied activities program, which is tailored to suit all individuals pass times and interests, clearly has had a positive impact on your mother which is so nice to hear. I will be sure to pass on your kind words to the team at Larkhill.

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Review from Pauline G (Daughter of Resident) published on 19 October 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum went in for respite for two weeks, £950 per week. First of all, they lost her Covid result so a four-day delay. Was going to see her through the window. My findings, she was not given her medication, she was not given her hearing aids, she had not had a shower, she could not get into her wardrobe
as they had the wheelchair in front of it. The wheelchair seat was put under the cushion on her armchair, so when she sat on it, her legs were dangling. There was no 1-2-1 care as promised. After the fifth day had to bring her out, she looked homeless, the four staff on for thirty-six, 1-2-1 residents were rushed off their feet and said didn't have the time to help her shower. Most of her clothes and all her toiletries disappeared and 30 pounds out of her purse. I wouldn't send a stray animal there, never mind a human and no refund was given. How can they have five stars? Even the member of staff who helped me get her out said to be quick and rushed us out before she was stopped, she understood.
Reply from Rebekah Steward, Customer Care Team at Larkhill Hall

We have looked back into this matter from when Mum stayed with us over a year ago and were surprised to find that there were no complaints or issues raised at the time of Mum’s stay. Our records from that time clearly evidence that Mum’s care and personal care was carried out to our usual high standards. However, your feedback is extremely important to us and we would like to discuss this further with you. Please contact our Home Manager, at your convenience.

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Review from Susan E (Daughter of Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I with much heartache had to put mum into Larkhill Care Home. From day one the Larkhill staff have welcomed mum and took great care of her and her wellbeing. We visit and mum has nothing but praise for all the staff and the home itself. Were happy that mum's happy! Keep up the excellent
work you're doing!
Reply from Rebecca Selkirk, PR Executive at Larkhill Hall

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

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Review from P L (Daughter of Resident) published on 28 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as I entered the car park of Larkhill Hall and then the building, I was immediately impressed by the environment. The modern exterior, the well cared for grounds and gardens and the bright and welcoming reception area were impressive. The visit to my dad opened my eyes as to what ‘great care’
looks like! The internal fabric of the building was more akin to a very decent hotel. His room was bright and airy and immaculately clean. He was alert, was eating, drinking and chatting. It was obvious that he had improved so much in the week he had been a resident. The carer who came into his room on a couple of occasions during the visit was absolutely wonderful to him, affording him the right balance of care and respect. The professionalism and knowledge of all the staff I met during my visit and their absolute commitment to delivering the best possible environment for the clients were evident. For sure, the staff are responsible for turning this care home into a 'caring' home.
Reply from Rebecca Selkirk, PR Executive at Larkhill Hall

Thank you so much for your review. We are so pleased to hear that your dad's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.

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Review from J H (Wife of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Because of COVID, I could not comment on food, activities, or rooms.
Reply from Rebecca Selkirk, PR Executive at Larkhill Hall

Thank you so much for reviewing our home. We appreciate your time, these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.

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Review from C O (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for three years nearly and has always been very well looked after. The care staff are very caring with the residents particularly during this very difficult past year. Nothing is ever too much trouble for them.
Reply from Rebecca Selkirk, PR Executive at Larkhill Hall

Thank you for kindly taking the time to write a review of Larkhill Hall and for the lovely comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.

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Review from Suzanne S (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I've stated before, Larkhill made the transition for my mum from being in her own home to Larkhill extremely well. They have a very personal touch and constantly update and make recommendations as things change, which, as we know with dementia, is so important and necessary.
Reply from Rebecca Selkirk, PR Executive at Larkhill Hall

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.

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Review from Maria F (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Larkhill Hall for 3 and a half years and she is very happy living there. She is very well looked after and cared for by the staff, all of whom are very approachable. The management and staff are also very supportive of the family. This last year has been challenging
for everyone. When visits were not allowed the staff dealt really patiently with our numerous telephone calls and they were always able to reassure us about my mother's well being. Once visits were allowed, the management actively facilitated them, whilst ensuring that the safety of my mother and other residents was never compromised. As a family, we are very grateful.
Reply from Rebecca Selkirk, PR Executive at Larkhill Hall

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.

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Review from Tracy G (Daughter of Resident) published on 18 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum had dementia and was placed in Larkhill in December 2018 from hospital after breaking her hip. She never settled but that was due to her Dementia. She always wanted to go home and was very anxious and afraid. It's a shame she never settled because all the staff at the time, bar one, where so
amazing with my mum and they loved and took care of her so well. Devastatingly Mum passed away with Covid-19 whilst in the care of Larkhill and although it had been like my second home also, I just felt that there should have been more help and understanding for myself and my boys after her passing. We are left devastated and confused. Mum should have been safe in care and yet was left vulnerable. I was sent a letter to say that at some stage there will be a memorial for all lost with covid there. I do hope that this is still the plan at some stage because we are yet to be able to have a memorial for my beautiful mum and nanna, one she so deserved. Devastated beyond any words.
Reply from Rebecca Selkirk, PR Executive at Larkhill Hall

Thank you so much for reviewing our Larkhill Hall home and staff. We really appreciate you taking the time to share your experience with us at what must be a difficult time for you and your family. We would like to ensure you and your family always feel welcome to come back and join us for a cup of tea at any time. Our care team will be in touch closer to the time regarding the memorial service, I shall be sure to pass your comments regarding our home, care and staff on to the whole team.

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Review from Robert S (Partner of Resident) published on 16 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has serious early onset Dementia and is also doubly incontinent.
She spent a short spell in respite care at the end of September 2020, and I must admit that I was a little apprehensive as to her demeanour during her stay.
What an absolutely amazing transformation in her due to the high
level of care that she received during her stay.
Not only had the wonderful staff managed to wash her hair (1st time since Jan 2020) they also managed to get her to have at least two showers (1st since Jan 2020).
She looked so different in the nicest possible way. She was happy and chatty on the way home and even ate all her tea once we arrived home.
I can only say to anyone considering having their loved one(s) stay at Larkhill Hall care home, put your complete trust in the professional and caring staff at this outstanding care home, you will not be disappointed.
In fact, you will reap the rewards that this outstanding care home provides.
100% outstanding.
Reply from Rebecca Selkirk, PR Executive at Larkhill Hall

Thank you for kindly taking the time to write a review of Larkhill Hall and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

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Review from Andrea D (Daughter of Resident) published on 9 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is currently staying at Larkhill Hall. Management and staff are excellent - I can't thank them enough for what they are doing. Would highly recommend.
Reply from Rebecca Selkirk, PR Executive at Larkhill Hall

Thank you for kindly taking the time to write a review of Larkhill Hall and for the comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.

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Review from E R (Daughter of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Larkhill was recommended to me by the family of a resident and it has not disappointed. My mother has lived alone to the age of 91 but now needs extra help and care. All the staff I have met have been very professional, whilst being caring and considerate. I feel that my mother is in safe hands when
having to leave!
Reply from Samantha Blair, Customer Care Advisor at Larkhill Hall

Thank you so much for your review of Larkhill Hall. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. It is comforting to hear that you have peace of mind that your mother is safe and well cared for and I will be sure to pass your comments on to the whole staff team.

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Review from Stephanie C (Daughter of Resident) published on 5 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into Larkhill Hall for 2 weeks respite. I can't compliment all the staff enough. They were all amazing carers to my mum. She was treated with respect and dignity. The place is spotless and food was lovely. The hairdresser and entertainment were great. Thank you so much for everything.
Reply from Samantha Blair, Customer Care Advisor at Larkhill Hall

Thank you so much for your lovely review about our home. We are so pleased to hear that your mum enjoyed her stay as well as enjoying the daily activities and entertainment. The staff team at Larkhill Hall will be delighted to hear your kind words which I shall be sure to pass along.

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Review from June A (Daughter of Resident) published on 5 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a caring and very comfortable place for elderly residents. My mother has dementia and has been in respite in two previous care homes but this is undoubtedly the best of the three. The carers generally go out of their way to cheer up the residents and make them feel at home, whilst keeping them
safe and secure with various activities and a variety of comfortable areas to sit in with family and friends, as well as an individual and spacious bedroom.
Reply from Samantha Blair, Customer Care Advisor at Larkhill Hall

Thank you so much for your kind words regarding our home and staff. We are pleased to hear that your mum enjoyed her respite stay at Larkhill Hall and we hope she will consider us again for any future stays. We would be happy to welcome you and mum back for events or for a cuppa in the meantime.

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Review from Chris K (Respite Resident) published on 20 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous care home with outstanding facilities. Staff are excellent and really friendly. My mum stayed here for two weeks and we couldn't fault a day, she was looked after amazingly - I felt at ease leaving my mum here in their care.
The food choice was great, caters to everyone's taste and the rooms
were spotlessly clean. There is a salon on site, my mum had her hair done twice in the short amount of time she was there. My family and I haven't got one bad word to say about this care home.
Reply from Kristyna Hunt, Communications Executive at Larkhill Hall

Thank you for taking the time to review our home. We are so pleased that Mum enjoyed her stay and that you felt at ease whilst she was living at Larkhill Hall. Your kind words mean a lot to us and we will be sure to pass them to the whole staff team.

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Review from Brenda S (Wife of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
1.   Review your staffing provision – particularly for weekends and bank holidays.
2.   Rooms to be deep cleaned at least once a week – armchairs and chairs to be removed and thoroughly cleaned – if not replaced.
3.   Physical activities eg Tai Chi to be in place each day.
4.   All staff to wear name badges.
5.   Wall
mounted TV sets with access to sports channels.
6.   Extra staff in the laundry.
7.   More shade required in the garden – umbrellas etc. New tables and chairs required.
Reply from Kristyna Hunt, Communications Executive at Larkhill Hall

Thank you for taking the time to review Larkhill Hall. We appreciate all feedback about our home and will ensure that the points you have raised are investigated and addressed. If you would like to discuss this matter further in the meantime, please contact our Home Manager.

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Review from Agnes R (Sister of Resident) published on 25 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was in this home before he passed away and he loved it.
He had a smile on his face every time I visited him which to me said it all.
It always seemed clean and well staffed and they provided him with his special diet as needed.
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Review from Margaret B (Daughter of Resident) published on 4 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came into Larkhill January 2018, after spending a while in hospital. She found it strange at first but has settled down really well. The staff and management made her feel right at home. She has put weight on and loves her food when it is meal times. The staff and management are really hard working
and very friendly. All the staff give 100% in all they do. Keep up the amazing work you are doing. Mum loves her new home.
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Review from Margaret G (Niece of Resident) published on 24 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt spent her last few years at Larkhill Hall. It is an amazing place and I want to thank every person who works there for looking after my Aunt. You all care so much and you're all more like family to her. I will never forget you all and will recommend Larkhill Hall to anyone as it's run by special
people who go the extra mile. Thank you all.
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Review from Linda J (Daughter of Resident) published on 30 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has lived in Larkhill Hall over two years. During this time, we have visited 3 times as we live in the USA. The facility has improved since the beginning. Interaction and entertainment are much better. Providing activities is very important for dementia patients and I'm glad to see this is happening.
Otherwise being deaf, my mum would be sleeping in front of the TV. I call from the USA nearly every week to check on Mum and the staff do their best to take the phone to her or wake her in the lounge. This is important as she knows me on the phone.
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Current Review Score: 9.2 (9.246)

Overview of Review Score

The Review Score of 9.2 (9.246) out of 10 for Larkhill Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.664 for Larkhill Hall is calculated as follows: ( (95 Excellents x 5) + (13 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 119 Ratings = 4.664
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.582 Points relating to the number of positive Reviews for Larkhill Hall is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 9 Positive Reviews ÷ 13.2 = 0.682
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (3)

Lisa

Lisa Casey

Job Title: Home Manager Joined: 2024

As a dedicated healthcare professional, Lisa has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked for HC-One since 2003, Lisa closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Lisa remarked:


“I want to make a difference to people’s lives. My favourite thing about being a Home Manager is enriching the lives of our residents and working with a team with the same vision.”


Lisa has also achieved much outside of work, with her proudest achievement being raising her daughter. Outside of work, she loves spending time with her family.

Nicola

Nicola Brooker

Job Title: Front of House Manager Joined: 2021

Nicola is the Front of House manager at Larkhill Hall.

Linda

Linda Laird

Job Title: Activities Coordinator Joined: 2024

Linda plans lots of exciting activities for our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Larkhill Hall to verify any information. View our terms and conditions. Larkhill Hall has an Enhanced Service - more info.