Larkhill Hall

Staff friendly and look after residents well. Food seems good and clothes well washed. The room is a bit small and sometimes needs more cleaning, since very hard to keep it fresh.

My mother is very happy at Larkhill Hall. She has visibly become very chatty, has made friends, and no longer is sad and lonely. She enjoys all the activities she takes part in.

My mum went in for respite for two weeks, £950 per week. First of all, they lost her Covid result so a four-day delay. Was going to see her through the window. My findings, she was not given her medication, she was not given her hearing aids, she had not had a shower, she could not get into her wardrobe as they had the wheelchair in front of it. The wheelchair seat was put under the cushion on her armchair, so when she sat on it, her legs were dangling. There was no 1-2-1 care as promised. After the fifth day had to bring her out, she looked homeless, the four staff on for thirty-six, 1-2-1 residents were rushed off their feet and said didn't have the time to help her shower. Most of her clothes and all her toiletries disappeared and 30 pounds out of her purse. I wouldn't send a stray animal there, never mind a human and no refund was given. How can they have five stars? Even the member of staff who helped me get her out said to be quick and rushed us out before she was stopped, she understood.

My family and I with much heartache had to put mum into Larkhill Care Home. From day one the Larkhill staff have welcomed mum and took great care of her and her wellbeing. We visit and mum has nothing but praise for all the staff and the home itself. Were happy that mum's happy! Keep up the excellent work you're doing!

As soon as I entered the car park of Larkhill Hall and then the building, I was immediately impressed by the environment. The modern exterior, the well cared for grounds and gardens and the bright and welcoming reception area were impressive. The visit to my dad opened my eyes as to what ‘great care’ looks like! The internal fabric of the building was more akin to a very decent hotel. His room was bright and airy and immaculately clean. He was alert, was eating, drinking and chatting. It was obvious that he had improved so much in the week he had been a resident. The carer who came into his room on a couple of occasions during the visit was absolutely wonderful to him, affording him the right balance of care and respect. The professionalism and knowledge of all the staff I met during my visit and their absolute commitment to delivering the best possible environment for the clients were evident. For sure, the staff are responsible for turning this care home into a 'caring' home.

Because of COVID, I could not comment on food, activities, or rooms.

My mother has been a resident for three years nearly and has always been very well looked after. The care staff are very caring with the residents particularly during this very difficult past year. Nothing is ever too much trouble for them.

As I've stated before, Larkhill made the transition for my mum from being in her own home to Larkhill extremely well. They have a very personal touch and constantly update and make recommendations as things change, which, as we know with dementia, is so important and necessary.

My mother has been a resident at Larkhill Hall for 3 and a half years and she is very happy living there. She is very well looked after and cared for by the staff, all of whom are very approachable. The management and staff are also very supportive of the family. This last year has been challenging for everyone. When visits were not allowed the staff dealt really patiently with our numerous telephone calls and they were always able to reassure us about my mother's well being. Once visits were allowed, the management actively facilitated them, whilst ensuring that the safety of my mother and other residents was never compromised. As a family, we are very grateful.

My mum had dementia and was placed in Larkhill in December 2018 from hospital after breaking her hip. She never settled but that was due to her Dementia. She always wanted to go home and was very anxious and afraid. It's a shame she never settled because all the staff at the time, bar one, where so amazing with my mum and they loved and took care of her so well. Devastatingly Mum passed away with Covid-19 whilst in the care of Larkhill and although it had been like my second home also, I just felt that there should have been more help and understanding for myself and my boys after her passing. We are left devastated and confused. Mum should have been safe in care and yet was left vulnerable. I was sent a letter to say that at some stage there will be a memorial for all lost with covid there. I do hope that this is still the plan at some stage because we are yet to be able to have a memorial for my beautiful mum and nanna, one she so deserved. Devastated beyond any words.

100% outstanding.

My mother is currently staying at Larkhill Hall. Management and staff are excellent - I can't thank them enough for what they are doing. Would highly recommend.

Larkhill was recommended to me by the family of a resident and it has not disappointed. My mother has lived alone to the age of 91 but now needs extra help and care. All the staff I have met have been very professional, whilst being caring and considerate. I feel that my mother is in safe hands when having to leave!

My mum went into Larkhill Hall for 2 weeks respite. I can't compliment all the staff enough. They were all amazing carers to my mum. She was treated with respect and dignity. The place is spotless and food was lovely. The hairdresser and entertainment were great. Thank you so much for everything.

This is a caring and very comfortable place for elderly residents. My mother has dementia and has been in respite in two previous care homes but this is undoubtedly the best of the three. The carers generally go out of their way to cheer up the residents and make them feel at home, whilst keeping them safe and secure with various activities and a variety of comfortable areas to sit in with family and friends, as well as an individual and spacious bedroom.

The food choice was great, caters to everyone's taste and the rooms were spotlessly clean. There is a salon on site, my mum had her hair done twice in the short amount of time she was there. My family and I haven't got one bad word to say about this care home.

7. More shade required in the garden – umbrellas etc. New tables and chairs required.

It always seemed clean and well staffed and they provided him with his special diet as needed.

My mum came into Larkhill January 2018, after spending a while in hospital. She found it strange at first but has settled down really well. The staff and management made her feel right at home. She has put weight on and loves her food when it is meal times. The staff and management are really hard working and very friendly. All the staff give 100% in all they do. Keep up the amazing work you are doing. Mum loves her new home.

My Aunt spent her last few years at Larkhill Hall. It is an amazing place and I want to thank every person who works there for looking after my Aunt. You all care so much and you're all more like family to her. I will never forget you all and will recommend Larkhill Hall to anyone as it's run by special people who go the extra mile. Thank you all.