Barchester Woodland View Care Home

My husband was well looked after.

I was brought to Woodland View Care Home by my family who thought I was getting low, living in my home, with getting off the bus route as I stopped driving aged 81. The care and kindness here have been very therapeutic. The food, quiet pleasant room and the caring staff have all helped my recovery.

The care and attention to detail provided can be challenging and demanding but the staff have a lovely cheerful disposition and there is a warmth which shows through to both the residents and their families. There is a supportive environment and always someone who will listen to your concerns or worries. I felt a sense of care and genuine understanding if you had a worry or something to discuss. The management over the past two years I cannot fault in any way - very hard-working, showing good leadership and pulling the team together.

Need to keep up the good standards of the variety of food presented and make sure this always as good as your Mum's home cooking. Good quality ingredients used to produce healthy and appetising meals, an important part of anyone's day.

Other than the friendliness and professionalism, it has a very homely atmosphere and always fresh smelling.

We have visited now on 5 or 6 occasions and each time have been very impressed by surroundings and staff. This time a member of staff broke off what she was doing to offer tea/coffee and brought it to us. Whilst sitting in the corridor, I was very moved indeed to see the friendliness, gentle kindness and great patience shown by all the staff to residents.

I have been visiting this care home for just under 2 years. My close friend is currently a resident. I have, on every visit, always been greeted with a welcome, kindness and helpfulness. All the staff are ready to speak to us and they are certainly kind, caring and patient with my friend. I am unable to comment on some of the questions below.

I moved my dad into Woodland View in December 2015 from another home. From the moment he arrived, he received the most wonderful care. It was all the little extra touches which made it such a special time when we know we could have found it difficult.

As Dad's health deteriorated, it was a comfort to me to know that he was always shown kindness and respect. He would have been especially pleased that he was always helped to look clean and smart until the end. Thank you.

Although Carers were very caring, not enough for the number of residents. Late medication admin. Late return and loss of clothing. Continuously had to chase the invoice for monies paid, all within 4 weeks Mum spent at Woodland View for respite following a broken right hip.

On a number of occasions, Mum had to wait more than 15 minutes to be assisted, with it being longer during the night.

Upon leaving the home to go to another on the 18th January, not all her medication were sent, medication list and times not sent and hospital discharge letter was not sent.

Overall, it may look grand upon entering but would suggest looking beyond the entrance, as I did when I was present, day in and day out, during the 4 weeks my Mother was there for respite.

Our nurses are very dedicated. They say they will do something and it is always finished before they go home after many emails, faxes etc. We have one who shines above all others and deserves an award.

We would like to say how wonderful the manager and all staff have been. The care, professionalism and compassion they have shown have made a huge difference to us as a family. Everyone is so welcoming and always has time no matter how busy to say hello, answer queries or explain things better. We couldn't have found anywhere better for our Dad, Father in Law and Grandad to spend his final days and to know how well cared for he is.

My sister, who has Alzheimer's and increasing memory and daily function loss, was agitated and often angry or unhappy when she first came to Woodland View, but she is calmer and happier, more settled now. This is in great part due to the excellent care she is receiving and because she is physically active, the varied programme of activities provided. The atmosphere is warm, friendly and caring with a great sense of happy relationships and awareness of the need for companionships. I and my family are extremely pleased with the caring staff and excellent provisions to meet all my sister's increasing needs.

Choosing a care home for a loved one is likely to be one of the biggest and most difficult decisions you are likely to make.

What I particularly appreciated about Woodland View was the honesty and integrity of its management team and the caring and compassion of its nurses, carers and support staff; Who recognise that whilst they may not always get it right first time, they are very happy to work in partnership with residents and their family to do the best they can.

Woodland View offers a beautiful setting; welcoming and extremely clean.

Sadly my father passed away before he was truly able to benefit from the facilities Woodland View has on offer, however, due to the effort of all of the team, his last days were, without doubt, made more peaceful and comfortable than we could have ever imagined.

There are no words to say how grateful my family and I are for the love and kindness shown to dad and our family, my only regret is that dad never came to you sooner. Thank you and keep up the good work!

On the whole, care is very good. At times, when staff holidays etc, things get a bit less, but management try to help out and roll up their sleeves. They all try very hard.

I am generally very happy in the residence. The rooms and common areas are 4* standard. The nursing is excellent. Occasionally some carers do not fully understand my vision is poor and hearing is also poor, but in general, people are very kind.

I find the staff supportive, caring and helpful but I do think that there is a shortage of staff at times which impacts on the good service we receive normally.

All the staff work extremely hard and I feel if they were paid more and recognised more for their valuable contribution they make, then there would not be such a high turnover of staff.

Very friendly and kind always.

My family, friends and visitors have also been shown kindness and care. Much appreciated.

Very good care home. Well looked after. No complaints.

I first came to Woodland View for a short break, which I enjoyed very much. Later, after my husband died, my family thought it a good idea for me to return to Woodland View where I felt at home immediately and arranged to take up residence, staying in the same room as before. I have enjoyed all the activities provided and congratulate the managers and wonderful staff for all the care and support provided.

I have been a temporary resident at this care home to help my husband (a full-time resident) to settle in happily. I have found care from the staff, both day and evening, to be both friendly and helpful and always on hand when needed. My husband always welcomed any musical events arranged and found trips out to the farm particularly enjoyable. I found the cups of tea in my room or afternoon and evenings a special treat. I am convinced that, when I leave, my husband will continue to be comfortable and happy here, with regular visits from family, friends and myself.

My first impression of Woodland View was one of warmth and friendliness throughout the care home. This continued to be so during the four weeks my mother stayed for respite care and I have nothing but praise for the way she was looked after by an extremely professional, dedicate and approachable team in all areas. The staff could not have been more helpful, therefore making my mother's stay in this elegant, light and spacious home an enjoyable experience. Without hesitation, I would highly recommend Woodland view to friends and family.