Baily House Care Home

I visit my friend, who suffers from dementia, approximately once a month. Since she has been a resident I have noticed an overall improvement in her general appearance and health. She looks physically well cared for. I normally visit in the morning when there appears to be little or no interaction between residents and staff although staff are present in the lounge but appear to be doing administrative work.

A lovely clean home, Staff was really good and very observant with my grandad, lots of activities going off within the home, everyone is really friendly at Baily house and my grandad felt very welcome

At a very difficult time for the family Baily have gone above and beyond to help us on our journey. What started as a weeks respite turned into a permanent placement which we are over the moon about. My dad gets the care he needs and gets to keep his personality and he is encouraged to get involved into all sorts of activities that he is relishing.

I could not ask for a better setting for my Grandma. The house is beautiful, warm and welcoming. The staff are just wonderful, they treat all the residents like their own family members. The effort they make with residents friends and family is also fantastic. They know us all by name, my children's names and make us feel at home. Care homes can be tough at times, but these staff members go above and beyond!! Thank you for all you do!

The reassurance we have been given as a family has been invaluable.

Lovely caring staff always happy to help have plenty of patience and understanding very clean home would highly recommend if you looking for a home for your loved one always treat everyone with dignity

Receptionist always as time to chat and is very friendly.

My Father spent the last 5 months of his life living at Baily House.Despite his dementia he was able to tell us. how well looked after he was.He enjoyed his meals He was a proud man the staff always took time to ensure that he looked smart and his clothes were all coordinated.Baily House always ensures there is plenty of activities and stimulation for the residents to join in if they wish.All the members of staff I met were very caring and professional.I was kept informed regarding Dads health at all times I cannot recommend this residential home enough.

Our Mum was a resident at Baily house for nearly 3 years. She enjoyed all the many activities and entertainment provided. The staff / carers constantly seek to engage residents in tasks to help release them from the terrible curse of dementia. Towards the end dementia took her mind and mobility but she was cared for with great respect and dignity by all the Baily House Staff. Our family are very happy we chose Baily House to care for our mother as her dementia progressed. Mum was very safe and happy at Baily House which was a great comfort to our family. Thank you.

This place is amazing my mum has settled in lovely her room is allways clean and has everything in it she needs the carers are all brilliant with her especially two staff members in particular they ring me with any problems and update me of any illnesses

I was delighted with his overall care and hope to be fortunate enough to be treated as well at the end of my life

My Aunt was at Baily care home from Feb until April. The staff were absolutely brilliant with her and us. I cannot speak highly enough of them for the love, care and support they gave to her. Absolutely fantastic caring staff.

My mum was a resident at Baily House Care Home for five years. During that time, she was treated with the utmost dignity and the carers loved her as their own. They go above and beyond to ensure the residents in their care are happy and well cared for. My mum was always encouraged to be independent but nothing was ever too much trouble. There is a range of activities daily to keep them entertained and stimulated. The management team are very approachable and any problems are sorted out quickly. I can't thank them all enough for their love and support when it was most needed. The home is a happy place and always very welcoming, My mum was always very happy at Baily which was a great comfort to us.

My mother spent the last two years of her life at Baily House Care Home. She was in her 90s and suffering from dementia. She was extremely well looked after and was content and very comfortable enjoying both the company of new friends, the food and the regular activities. The staff were excellent, treating her with kindness and compassion. I would like to thank all the staff at Baily House for looking after her during the last two years and giving the rest of her family peace of mind that she was safe and happy.

Disappointed with the care of my husband during 2 weeks of October 2024. I had high expectations following initial meeting with staff but it didn't follow through. During his time there, he was shaved once, received no haircut despite being there for 3 hairdresser visits and lost most of his personal possessions, including: dressing gown, slipper, toilet bag, shower gel, toothbrush, toothpaste, sponge, two and a half sets of pyjamas, 3 jumpers, 2 shirts and 2 pair of jeans - these are still missing. The tv and shower didn't work and there was little personal care.There was a complete lack of communication and quite frankly I expected better. The reviews I read were really good, so a lot of people are happy and I know my expectations are high but I think that's what we should have with people we love and it's important to trust those looking after them and for the record,I met 3 staff members during the fortnight who did care and for that I'm so grateful. Thank you.

We like Baily House because the atmosphere is good, the carers are friendly and patient. It smells nice, the food is good and the residents seem at ease. The rooms are nice and clean and the corridors are long and spacious so residents who are mobile can have a walk around.

My dad has been in Baily House for over a year now. He has end-of-life Dementia. The staff at Baily House have loved my ad, they've wrapped him and my family with care and compassion. They're angels and if you need a care home for a loved one, they should be your number one choice.

My dad has been in Baily House for the last 3 years. He is very settled and happy. The staff are very caring and thoughtful of residents' needs. Dad treats it as his home, he likes the food and someone always to pop in and have a talk or game of cards. They have lots of entertainment for the residents and they are taken out for meals and shopping.

The staff were chatty and encouraging, helpful and understanding. All very much appreciated, thank you so much.

From the moment we arrived, the staff were amazing. They came to the car with a wheelchair to help bring my relative in for emergency respite. Once we were told where she would be and shown to the room all the staff made her very welcome and introduced themselves. They brought a hot drink and biscuits and put her at ease straight away in what was an alien environment. The home is spotlessly clean rooms are beautiful and everything there is to make the transition from home a little less scary. The improvement in her in a few days is down to the excellent care provided.