Baily House Care Home

Botany Avenue, Mansfield NG18 5QN

Baily House Care Home is a modern, purpose built home which offers residential, dementia and respite care as well as palliative and end of life care services.

As well as the team of care assistants the home has a team of cooks, cleaners and maintenance staff to ensure the home is run to a continually high standard.

The home, which has WiFi, also provides residents with their own TV, fridge and telephone point in their bedrooms, and there are seven communal lounges providing other spaces to relax and enjoy spending time in.

The home’s gardens are secure and accessible to residents throughout the year, designed with the specific needs of an older person in mind.

Group: Woodleigh Christian Care Home Ltd

Person in charge: Rachel Williams (Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Admission Information: Ages 50+.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Baily House is conveniently located on the corner of Sutton Road (A38) and Botany Avenue. It is about half a mile from Kings Mill Hospital, just over the road from Mansfield Community Hospital and very close to Mansfield town centre.

Visiting:

Residents vistors are welcome at any time that is convenient for the residents.

Parking:

Plenty of car parking is available on site.

Latest Care Quality Commission* Report on Baily House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Baily House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Baily House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.569 for Baily House Care Home is calculated as follows: ( (212 Excellents x 5) + (48 Goods x 4) + (14 Satisfactorys x 3) + (8 Poors x 2) + (6 Very Poors x 1) ) ÷ 288 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Baily House Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 17 Reviews ÷ 13.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Baily House Care Home has a Review Score of 9.6 (9.569) from 24 Reviews


Average Ratings

  • Excellent
    19
  • Good
    3
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Baily House Care Home?

  • Extremely LIKELY
    21
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Baily House Care Home

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    3
  • Resident / Service User
    2
  • Nephew of Resident/Service User
    1
  • more

I was upset when mum was first admitted to Hailey House, not quite sure she would settle but any fears I had soon disappeared. Her room, staff, care, food, cleanliness are all top class.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   5 out of 5

We have been extremely satisfied with the care and support provided for my mother since she went to live at Bailey House. She has nothing but praise for the staff, and everything we have seen confirms our view that Mum's quality of life has significantly improved. We have been impressed by the cheerful and friendly environment and have found staff to be unfailingly helpful. Friends and relatives have also made positive comments about Bailey House when they have visited.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

This is an extremely friendly care home which is run on a family basis. Residents are treated with respect and get the care they need. When my mum needs medical care they attend to her promptly.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My mother was the first resident at this care home. She has been looked after really well especially when she has her chest infections. The staff always inform me if she is not well. You are always greeted with a smile and nothing is too much trouble. The activities co-ordinator always makes sure there is something for everyone's taste. I class all the staff as my mum's extended family as they care for her as I would.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

All the time Mum has been in the home, although it has only been for a month, she has received the very best of love and care from all of the staff, and because of this, I'm sure her general wellbeing has improved immensely.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   5 out of 5

It was really difficult to put Auntie in a care home because she has really been independent but eventually we had no choice, she didn't accept it very well at first, but after a year, she still has days when she isn't happy but the staff are really good and try really hard with all the residents. I do not feel we could have found anywhere better for her.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Staff friendly and helpful, facilities excellent.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am full of admiration and appreciation of the care and effort the staff make to ensure the safety and comfort of the residents and create a loving, happy atmosphere under very trying circumstances at times.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My husband has settled down very well in this care home. The staff are all very caring and look after them very well. They arrange lots of entertainment to keep them occupied; singers, dancers etc come in quite regularly.
They check their health and arrange visits by doctors or nurses when needed. We have been most impressed by everything and would recommend this home to anyone.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My time up to now at Bailey House has been very good each day here. Such a lovely place to be and stay with lovely garden's that are well looked after. Hope my time lasts for a long time to come. Thanks to all the people who help it on its way.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

There has been a dramatic change in the way of activities, shows, entertainment, singers and dances are part of a package that is ongoing, with dates of such in a way in the future.
Bailey House is certainly a place to be. All staff are jolly and happy and will do anything for individual people.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Continued support by the Baily House team during an extremely difficult time.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   5 out of 5

As I live and work in Norwich, it is mainly weekends/holidays that I have the chance to visit. Saying goodbye to Mum is always a wrench, but carers are always on hand for support and have been a shoulder to cry on when I've been a 'blubbering wreck'! Regular musical events have a real impact on my mum, especially a vocalist/piano/accordionist. My mum can relate to the music- it really brings her 'mojo' back! On two such occasions, I have sung and danced with Mum in my arms, just like old times, like we used to. It has been so emotional, yet so wonderful! Mum has been taken out for meals and the team always go that extra mile to organise fun events. Recently our family celebrated Mum's birthday with hats and a personally made cake with candles. We had tears and laughter and a very special afternoon. It is so comforting to know that all Mum's needs are met by such a compassionate, dedicated and supportive team. My mum is safe and loved in this beautiful home I call her 'Baily Bubble'.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   5 out of 5

The home is kept very clean. Furniture is immaculate, and the bedrooms are lovely. My parents are looked after very well. If they are in need of medical intervention, this is done promptly. Staff are very friendly to my parents and helpful. Very good entertainment is put on for residents.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Friendly, pleasant staff. Looked after my husband when he had been so poorly. Very caring and always make him feel important.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Clean, bright care home with lovely staff who do their best to make the residents feel at home.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very happy with all the home, and staff and food.
Card dated May 2017

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother was there for a year and the home and surroundings were lovely. The staff are lovely and caring but unfortunately there was not enough of them or lacked training in certain areas. For example, my mother wore a catheter but checks were never carried out as to how much liquid my mother drank to how little liquid was coming out. Therefore, because of this, my mother had lots of urinary infections. She has since been moved to another home and is so much happier there.

How likely would you be to recommend Baily House Care Home? Unlikely

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Average Rating:   3.5 out of 5

Rachel Squire, Home Manager at Baily House Care Home responded to this review on 22 Sep 2016:

Thank you for your feedback, we encourage, welcome and value all residents, their families and friends to give us feedback. We are sorry that you felt your experience of Baily House was not what you, or we, hoped for. The Woodleigh group (Baily House and its sister nursing home, Woodleigh Christian Care Home), has been caring for the elderly for over 27 years in Mansfield and in that time have cared for hundreds of residents. Our staff are hugely devoted and caring and do their utmost to understand and support our residents. We are aware that you are not in the country very often so please don't hesitate to contact me to discuss to arrange a meeting next time you are in the area and I would be more than happy to meet to answer any concerns.

Having had experience of other care homes over the years I can honestly say that Baily is superb.
The staff are friendly, caring and ever helpful. My husband is content and although having Alzheimer's, appreciates the care and particularly the home cooked meals.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

An attractive bright and cheerful home which provides it's service to patients. My mother-in-law, who has been cared for 4 times in a year, has always had good care and service during her stays.

However her recent stay left her upset at an incident she experience, whilst being moved from her position in a lounge area to her room and left alone in her wheelchair in a darkened bedroom. Also unable to contact any staff via a buzzer, and wasn't responded to for 4/5 hours.

This was due to an incident between two females where police officers were involved. The person who moved her was a patient and staff were not around to see.

How likely would you be to recommend Baily House Care Home? Neither Unlikely or Likely

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Average Rating:   3.3 out of 5

After out sudden loss of our father my sister and I found ourselves no longer able to care for our mother and we decided to view Baily house which was out of our immediate area. We were very impressed with the standard of care and the quality of the accommodation. During that time mum has been in Baily house we have seen nothing but compassion and dignity throughout. Nothing is too much trouble.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent care from the staff. Facilities clean and secure. Excellent food and activities.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother spent two weeks at Baily House which provided my father with a much needed break from caring for my mother who has Alzheimer's. The care she received was excellent, with beautiful food and surroundings. Lots of activities and entertainment whilst being cared for by lovely staff, where nothing was too much trouble. Once inside this building, it resembles a luxury, 5 star hotel, not a care home. A lovely warm and safe place, I wouldn't hesitate to let mum stay again. Thank you all so much.

How likely would you be to recommend Baily House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father was registered severely sight impaired, requiring help with washing and dressing, as well as with eating. In the month that my father was resident he lost 1st (6.4kg) in weight. He found obtaining help with morning ablutions very difficult and the food was of an inadequate standard. I would certainly NOT recommend this home to those with relatives who require any degree of day to day care. It's a home more suited to those that are still somewhat independent.

How likely would you be to recommend Baily House Care Home? Extremely Unlikely

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Average Rating:   1.9 out of 5

Rachel Squire, Home Manager at Baily House Care Home responded to this review on 08 Feb 2016:

Thank you for your feedback, we encourage, welcome and value all residents, their families and friends to give us feedback. We are sorry that you felt your experience of Baily House was not what you, or we, hoped for. The Woodleigh group (Baily House and it's sister nursing home, Woodleigh Christian Care Home), has been caring for the elderly for over 27 years in Mansfield and in that time have cared for hundreds of residents. Our staff are hugely devoted and caring and do their utmost to understand and support our residents. We are aware that you are not in the country very often so please don't hesitate to contact me to discuss to arrange a meeting next time you are in the area and I would be more than happy to meet to answer any concerns.

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Bed Vacancies

2 Bed Vacancies

posted 05 Apr 2018

Residential or dementia care, long term or respite.

Awards / Recognitions

March 2018

2018 Care Home of the Year

Recipient: Baily House Care Home

Date: Tuesday 20 Mar 2018

more details

April 2017

BSI ISO 9001

Recipient: Baily House Care Home

Date: Friday 28 Apr 2017

more details

February 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Baily House Care Home