Baily House Care Home

All the time Mum has been in the home, although it has only been for a month, she has received the very best of love and care from all of the staff, and because of this, I'm sure her general wellbeing has improved immensely.

It was really difficult to put Auntie in a care home because she has really been independent but eventually we had no choice, she didn't accept it very well at first, but after a year, she still has days when she isn't happy but the staff are really good and try really hard with all the residents. I do not feel we could have found anywhere better for her.

Staff friendly and helpful, facilities excellent.

I am full of admiration and appreciation of the care and effort the staff make to ensure the safety and comfort of the residents and create a loving, happy atmosphere under very trying circumstances at times.

They check their health and arrange visits by doctors or nurses when needed. We have been most impressed by everything and would recommend this home to anyone.

My time up to now at Bailey House has been very good each day here. Such a lovely place to be and stay with lovely garden's that are well looked after. Hope my time lasts for a long time to come. Thanks to all the people who help it on its way.

Bailey House is certainly a place to be. All staff are jolly and happy and will do anything for individual people.

The home is kept very clean. Furniture is immaculate, and the bedrooms are lovely. My parents are looked after very well. If they are in need of medical intervention, this is done promptly. Staff are very friendly to my parents and helpful. Very good entertainment is put on for residents.

Friendly, pleasant staff. Looked after my husband when he had been so poorly. Very caring and always make him feel important.

Clean, bright care home with lovely staff who do their best to make the residents feel at home.

Card dated May 2017

As I live and work in Norwich, it is mainly weekends/holidays that I have the chance to visit. Saying goodbye to Mum is always a wrench, but carers are always on hand for support and have been a shoulder to cry on when I've been a 'blubbering wreck'! Regular musical events have a real impact on my mum, especially a vocalist/piano/accordionist. My mum can relate to the music- it really brings her 'mojo' back! On two such occasions, I have sung and danced with Mum in my arms, just like old times, like we used to. It has been so emotional, yet so wonderful! Mum has been taken out for meals and the team always go that extra mile to organise fun events. Recently our family celebrated Mum's birthday with hats and a personally made cake with candles. We had tears and laughter and a very special afternoon. It is so comforting to know that all Mum's needs are met by such a compassionate, dedicated and supportive team. My mum is safe and loved in this beautiful home I call her 'Baily Bubble'.

Continued support by the Baily House team during an extremely difficult time.

My mother was there for a year and the home and surroundings were lovely. The staff are lovely and caring but unfortunately there was not enough of them or lacked training in certain areas. For example, my mother wore a catheter but checks were never carried out as to how much liquid my mother drank to how little liquid was coming out. Therefore, because of this, my mother had lots of urinary infections. She has since been moved to another home and is so much happier there.

The staff are friendly, caring and ever helpful. My husband is content and although having Alzheimer's, appreciates the care and particularly the home cooked meals.

An attractive bright and cheerful home which provides it's service to patients. My mother-in-law, who has been cared for 4 times in a year, has always had good care and service during her stays.

However her recent stay left her upset at an incident she experience, whilst being moved from her position in a lounge area to her room and left alone in her wheelchair in a darkened bedroom. Also unable to contact any staff via a buzzer, and wasn't responded to for 4/5 hours.

This was due to an incident between two females where police officers were involved. The person who moved her was a patient and staff were not around to see.

My father was registered severely sight impaired, requiring help with washing and dressing, as well as with eating. In the month that my father was resident he lost 1st (6.4kg) in weight. He found obtaining help with morning ablutions very difficult and the food was of an inadequate standard. I would certainly NOT recommend this home to those with relatives who require any degree of day to day care. It's a home more suited to those that are still somewhat independent.

After out sudden loss of our father my sister and I found ourselves no longer able to care for our mother and we decided to view Baily house which was out of our immediate area. We were very impressed with the standard of care and the quality of the accommodation. During that time mum has been in Baily house we have seen nothing but compassion and dignity throughout. Nothing is too much trouble.

Excellent care from the staff. Facilities clean and secure. Excellent food and activities.

My mother spent two weeks at Baily House which provided my father with a much needed break from caring for my mother who has Alzheimer's. The care she received was excellent, with beautiful food and surroundings. Lots of activities and entertainment whilst being cared for by lovely staff, where nothing was too much trouble. Once inside this building, it resembles a luxury, 5 star hotel, not a care home. A lovely warm and safe place, I wouldn't hesitate to let mum stay again. Thank you all so much.