
All the staff there treat residents as they would family.Pam P(Wife of Resident/Service User)

a wonderful home I would be pleased to go in myself.Sandra L(Daughter of Resident/Service User)


All the staff there treat residents as they would family.Pam P(Wife of Resident/Service User)

a wonderful home I would be pleased to go in myself.Sandra L(Daughter of Resident/Service User)


Baily House Care Home is a modern, purpose built home which offers residential, dementia and respite care as well as palliative and end of life care services.
As well as the team of care assistants the home has a team of cooks, cleaners and maintenance staff to ensure the home is run to a continually high standard.
The home, which has WiFi, also provides residents with their own TV, fridge and telephone...
Care Provided by Baily House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Please contact the home to organise an assessment with one of our experienced clinical leads.
We can then give an accurate average weekly fee.
Contact Baily House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Welford Healthcare
- Private Owned
Person in charge
- Ashley Baird (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (68)
- Single Rooms with ensuite Wet Room (68)
Visiting
- Residents vistors are welcome at any time that is convenient for the residents.
Parking
- Plenty of car parking is available on site.
Baily House Care Home Reviews (79)
Baily House Care Home has a Review Score of 9.6 (9.562) out of 10, based on 15 reviews in the last 2 years.
Over all time Baily House Care Home has 79 reviews.
It was really difficult to put Auntie in a care home because she has really been independent but eventually we had no choice, she didn't accept it very well at first, but after a year, she still has days when she isn't happy but the staff are really good and try really hard with all the residents. I do not feel we could have found anywhere better for her.
Staff friendly and helpful, facilities excellent.
I am full of admiration and appreciation of the care and effort the staff make to ensure the safety and comfort of the residents and create a loving, happy atmosphere under very trying circumstances at times.
They check their health and arrange visits by doctors or nurses when needed. We have been most impressed by everything and would recommend this home to anyone.
My time up to now at Bailey House has been very good each day here. Such a lovely place to be and stay with lovely garden's that are well looked after. Hope my time lasts for a long time to come. Thanks to all the people who help it on its way.
Bailey House is certainly a place to be. All staff are jolly and happy and will do anything for individual people.
The home is kept very clean. Furniture is immaculate, and the bedrooms are lovely. My parents are looked after very well. If they are in need of medical intervention, this is done promptly. Staff are very friendly to my parents and helpful. Very good entertainment is put on for residents.
Friendly, pleasant staff. Looked after my husband when he had been so poorly. Very caring and always make him feel important.
Clean, bright care home with lovely staff who do their best to make the residents feel at home.
Card dated May 2017
As I live and work in Norwich, it is mainly weekends/holidays that I have the chance to visit. Saying goodbye to Mum is always a wrench, but carers are always on hand for support and have been a shoulder to cry on when I've been a 'blubbering wreck'! Regular musical events have a real impact on my mum, especially a vocalist/piano/accordionist. My mum can relate to the music- it really brings her 'mojo' back! On two such occasions, I have sung and danced with Mum in my arms, just like old times, like we used to. It has been so emotional, yet so wonderful! Mum has been taken out for meals and the team always go that extra mile to organise fun events. Recently our family celebrated Mum's birthday with hats and a personally made cake with candles. We had tears and laughter and a very special afternoon. It is so comforting to know that all Mum's needs are met by such a compassionate, dedicated and supportive team. My mum is safe and loved in this beautiful home I call her 'Baily Bubble'.
Continued support by the Baily House team during an extremely difficult time.
My mother was there for a year and the home and surroundings were lovely. The staff are lovely and caring but unfortunately there was not enough of them or lacked training in certain areas. For example, my mother wore a catheter but checks were never carried out as to how much liquid my mother drank to how little liquid was coming out. Therefore, because of this, my mother had lots of urinary infections. She has since been moved to another home and is so much happier there.
Thank you for your feedback, we encourage, welcome and value all residents, their families and friends to give us feedback. We are sorry that you felt your experience of Baily House was not what you, or we, hoped for. The Woodleigh group (Baily House and its sister nursing home, Woodleigh Christian...
The staff are friendly, caring and ever helpful. My husband is content and although having Alzheimer's, appreciates the care and particularly the home cooked meals.
An attractive bright and cheerful home which provides it's service to patients. My mother-in-law, who has been cared for 4 times in a year, has always had good care and service during her stays.
However her recent stay left her upset at an incident she experience, whilst being moved from her position in a lounge area to her room and left alone in her wheelchair in a darkened bedroom. Also unable to contact any staff via a buzzer, and wasn't responded to for 4/5 hours.
This was due to an incident between two females where police officers were involved. The person who moved her was a patient and staff were not around to see.
My father was registered severely sight impaired, requiring help with washing and dressing, as well as with eating. In the month that my father was resident he lost 1st (6.4kg) in weight. He found obtaining help with morning ablutions very difficult and the food was of an inadequate standard. I would certainly NOT recommend this home to those with relatives who require any degree of day to day care. It's a home more suited to those that are still somewhat independent.
Thank you for your feedback, we encourage, welcome and value all residents, their families and friends to give us feedback. We are sorry that you felt your experience of Baily House was not what you, or we, hoped for. The Woodleigh group (Baily House and it's sister nursing home, Woodleigh...
After out sudden loss of our father my sister and I found ourselves no longer able to care for our mother and we decided to view Baily house which was out of our immediate area. We were very impressed with the standard of care and the quality of the accommodation. During that time mum has been in Baily house we have seen nothing but compassion and dignity throughout. Nothing is too much trouble.
Excellent care from the staff. Facilities clean and secure. Excellent food and activities.
My mother spent two weeks at Baily House which provided my father with a much needed break from caring for my mother who has Alzheimer's. The care she received was excellent, with beautiful food and surroundings. Lots of activities and entertainment whilst being cared for by lovely staff, where nothing was too much trouble. Once inside this building, it resembles a luxury, 5 star hotel, not a care home. A lovely warm and safe place, I wouldn't hesitate to let mum stay again. Thank you all so much.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 April 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 23 July 2026Please contact the Home for additional details.
News (0) & Events (0)
There are no news items for Baily House Care Home.
There are no upcoming events for Baily House Care Home.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Baily House Care Home
- 30 Jun 2022Recipient: Baily House Care Home
- 30 Jun 2022Recipient: Baily House Care Home
Accreditations
There are no accreditations posted yet for Baily House Care Home.
Meet the Team (4)

I feel that here at Baily House we put emphasis on each resident as an individual, promoting their choices and enabling them to maintain links with the wider community. There is a wide activities programme and all staff work together to encourage people to continue their long-term hobbies and take up new ones.
I believe the only way to achieve the very best care, is to have a well-trained and dedicated staff team, all of whom possess all the core values and beliefs that I and the company feel are essential to be a part of the Baily House Care Home. This is achievable through robust recruitment processes and by providing up-to-date, relevant training programmes. I enjoy working together to provide the most homely and best care experience for your loved ones.

As one of the Deputy Managers at Baily House, my role is to ensure that residents and staff are supported at all times.
The management team are available seven days a week to ensure that there is always someone available to help.
Part of my role includes ensuring that all staff are highly trained. I strive to include exciting and innovative training for all staff to ensure that the residents living at Baily House receive exceptional care.

I have worked at Baily House since we opened. I was part of the team that commissioned the opening of the home.
My responsibilities include supporting the Home Manager with the safe running of the home and ensuring that I am available to residents, staff and families to support them whenever needed.

Being Chaplain for Baily House means I play a part in ensuring the lives of our residents are both fulfilling and purposeful, which gives me a huge amount of enjoyment and satisfaction.
As Chaplain I have an opportunity not only to share in a person’s faith or spiritual needs but to support them with their emotional, physical and practical needs and support their families too. My role gives a voice to those who may not otherwise be heard, ensuring equality, dignity, purpose and respect are promoted for everyone in a just and equal manner and without exception.
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