Baily House Care Home

Botany Avenue, Mansfield NG18 5QN
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9.7 74 Reviews
  • Baily House Care Home, Mansfield
Baily House Care Home is a modern, purpose built home which offers residential, dementia and respite care as well as palliative and end of life care services.

As well as the team of care assistants the home has a team of cooks, cleaners and maintenance staff to ensure the home is run to a continually high standard.

The home, which has WiFi, also provides residents with their own TV, fridge and telephone point in their bedrooms, and there are seven communal lounges providing other spaces to relax and enjoy spending time in.

The home’s gardens are secure and accessible to residents throughout the year, designed with the specific needs of an older person in mind.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ashley Baird (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Visiting

  • Residents vistors are welcome at any time that is convenient for the residents.

Parking

  • Plenty of car parking is available on site.

Baily House Care Home Reviews (74)

9.7

Baily House Care Home has a Review Score of 9.7 (9.704) out of 10, based on 16 reviews in the last 2 years.
Over all time Baily House Care Home has 74 reviews.

Overall Experience
  • 66
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  • 1
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Date Published
  • 74
  • 5
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  • 16
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Reviewer Connection to Baily House Care Home
  • 39
  • 11
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Total of 74, showing 61-74
Review from Stephen B (Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There has been a dramatic change in the way of activities, shows, entertainment, singers and dances are part of a package that is ongoing, with dates of such in a way in the future.
Bailey House is certainly a place to be. All staff are jolly and happy and will do anything for individual people.
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Review from N K (Son of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is kept very clean. Furniture is immaculate, and the bedrooms are lovely. My parents are looked after very well. If they are in need of medical intervention, this is done promptly. Staff are very friendly to my parents and helpful. Very good entertainment is put on for residents.
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Review from M J (Wife of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, pleasant staff. Looked after my husband when he had been so poorly. Very caring and always make him feel important.
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Review from Heather H (Daughter of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, bright care home with lovely staff who do their best to make the residents feel at home.
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Review from J M (Daughter of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all the home, and staff and food.
Card dated May 2017
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Review from Elaine K (Daughter of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I live and work in Norwich, it is mainly weekends/holidays that I have the chance to visit. Saying goodbye to Mum is always a wrench, but carers are always on hand for support and have been a shoulder to cry on when I've been a 'blubbering wreck'! Regular musical events have a real impact on my
mum, especially a vocalist/piano/accordionist. My mum can relate to the music- it really brings her 'mojo' back! On two such occasions, I have sung and danced with Mum in my arms, just like old times, like we used to. It has been so emotional, yet so wonderful! Mum has been taken out for meals and the team always go that extra mile to organise fun events. Recently our family celebrated Mum's birthday with hats and a personally made cake with candles. We had tears and laughter and a very special afternoon. It is so comforting to know that all Mum's needs are met by such a compassionate, dedicated and supportive team. My mum is safe and loved in this beautiful home I call her 'Baily Bubble'.
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Review from S E (Daughter of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Continued support by the Baily House team during an extremely difficult time.
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Review from Roger B (Son of Resident) published on 22 September 2016 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My mother was there for a year and the home and surroundings were lovely. The staff are lovely and caring but unfortunately there was not enough of them or lacked training in certain areas. For example, my mother wore a catheter but checks were never carried out as to how much liquid my mother drank
to how little liquid was coming out. Therefore, because of this, my mother had lots of urinary infections. She has since been moved to another home and is so much happier there.
Reply from Rachel Squire, Home Manager at Baily House Care Home

Thank you for your feedback, we encourage, welcome and value all residents, their families and friends to give us feedback. We are sorry that you felt your experience of Baily House was not what you, or we, hoped for. The Woodleigh group (Baily House and its sister nursing home, Woodleigh Christian Care Home), has been caring for the elderly for over 27 years in Mansfield and in that time have cared for hundreds of residents. Our staff are hugely devoted and caring and do their utmost to understand and support our residents. We are aware that you are not in the country very often so please don't hesitate to contact me to discuss to arrange a meeting next time you are in the area and I would be more than happy to meet to answer any concerns.

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Review from Lydia A (Wife of Resident) published on 20 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had experience of other care homes over the years I can honestly say that Baily is superb.
The staff are friendly, caring and ever helpful. My husband is content and although having Alzheimer's, appreciates the care and particularly the home cooked meals.
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Review from A H (Son-in-law of Resident) published on 26 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An attractive bright and cheerful home which provides it's service to patients. My mother-in-law, who has been cared for 4 times in a year, has always had good care and service during her stays.


However her recent stay left her upset at an incident she experience, whilst being moved from her position

in a lounge area to her room and left alone in her wheelchair in a darkened bedroom. Also unable to contact any staff via a buzzer, and wasn't responded to for 4/5 hours.


This was due to an incident between two females where police officers were involved. The person who moved her was a patient and staff were not around to see.

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Review from VJ O (Daughter of Resident) published on 9 February 2016 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was registered severely sight impaired, requiring help with washing and dressing, as well as with eating. In the month that my father was resident he lost 1st (6.4kg) in weight. He found obtaining help with morning ablutions very difficult and the food was of an inadequate standard. I would
certainly NOT recommend this home to those with relatives who require any degree of day to day care. It's a home more suited to those that are still somewhat independent.
Reply from Rachel Squire, Home Manager at Baily House Care Home

Thank you for your feedback, we encourage, welcome and value all residents, their families and friends to give us feedback. We are sorry that you felt your experience of Baily House was not what you, or we, hoped for. The Woodleigh group (Baily House and it's sister nursing home, Woodleigh Christian Care Home), has been caring for the elderly for over 27 years in Mansfield and in that time have cared for hundreds of residents. Our staff are hugely devoted and caring and do their utmost to understand and support our residents. We are aware that you are not in the country very often so please don't hesitate to contact me to discuss to arrange a meeting next time you are in the area and I would be more than happy to meet to answer any concerns.

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Review from Susan V (Daughter of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After out sudden loss of our father my sister and I found ourselves no longer able to care for our mother and we decided to view Baily house which was out of our immediate area. We were very impressed with the standard of care and the quality of the accommodation. During that time mum has been in Baily
house we have seen nothing but compassion and dignity throughout. Nothing is too much trouble.
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Review from R R (Son of Resident) published on 18 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care from the staff. Facilities clean and secure. Excellent food and activities.
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Review from J M (Daughter of Resident) published on 11 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent two weeks at Baily House which provided my father with a much needed break from caring for my mother who has Alzheimer's. The care she received was excellent, with beautiful food and surroundings. Lots of activities and entertainment whilst being cared for by lovely staff, where nothing
was too much trouble. Once inside this building, it resembles a luxury, 5 star hotel, not a care home. A lovely warm and safe place, I wouldn't hesitate to let mum stay again. Thank you all so much.
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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Baily House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.704 for Baily House Care Home is calculated as follows: ( (156 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 189 Ratings = 4.704
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Baily House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (10)

Meet the Team (4)

Ashley

Ashley Baird

Job Title: Home Manager

I feel that here at Baily House we put emphasis on each resident as an individual, promoting their choices and enabling them to maintain links with the wider community. There is a wide activities programme and all staff work together to encourage people to continue their long-term hobbies and take up new ones.


I believe the only way to achieve the very best care, is to have a well-trained and dedicated staff team, all of whom possess all the core values and beliefs that I and the company feel are essential to be a part of the Baily House Care Home. This is achievable through robust recruitment processes and by providing up-to-date, relevant training programmes. I enjoy working together to provide the most homely and best care experience for your loved ones.

Katie

Katie Cartledge

Job Title: Deputy Manager

As one of the Deputy Managers at Baily House, my role is to ensure that residents and staff are supported at all times.


The management team are available seven days a week to ensure that there is always someone available to help.


Part of my role includes ensuring that all staff are highly trained. I strive to include exciting and innovative training for all staff to ensure that the residents living at Baily House receive exceptional care.

Gaynor

Gaynor Hallam

Job Title: Deputy Manager Joined: 2014

I have worked at Baily House since we opened. I was part of the team that commissioned the opening of the home.


My responsibilities include supporting the Home Manager with the safe running of the home and ensuring that I am available to residents, staff and families to support them whenever needed.

Helen

Helen Curzon

Job Title: Chaplain

Being Chaplain for Baily House means I play a part in ensuring the lives of our residents are both fulfilling and purposeful, which gives me a huge amount of enjoyment and satisfaction.


As Chaplain I have an opportunity not only to share in a person’s faith or spiritual needs but to support them with their emotional, physical and practical needs and support their families too. My role gives a voice to those who may not otherwise be heard, ensuring equality, dignity, purpose and respect are promoted for everyone in a just and equal manner and without exception.

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