Baily House Care Home

At the end of November Mum celebrated her 2nd anniversary at Baily House. In that time staff have worked wonders and on behalf of the family; we would like to thank everyone involved. The improvement in both her physical and mental state has been remarkable. Mum’s need to feel safe and secure cannot be understated and this has been clearly achieved from the day she arrived. This has been a great relief to the family, particularly in the light of what has been a very difficult year. Mum has coped very well without her weekly visits and this is clearly due to the care and attention she continues to receive. Staff are always extremely helpful and friendly particularly with “Skyping” and the new visiting pod works really well. Our thanks to everyone concerned.

Baily House is an exceptional home. At a time when we needed help the most, they have been truly amazing. My mother in law became very poorly, very quickly at home during the pandemic. She desperately needed help with her care needs and the Baily team helped us with the transition from home to care home and made the whole process so much easier. My mother in law is happy and in much better health thanks to this wonderful care home.

Baily House is an absolutely outstanding care home. The care, compassion and love we have all been given as a family has been outstanding by each and every one of the staff. My mum-in-law has come on so much since being a resident, she is happy and we know she has had, and continues to receive, the best quality care. This is very reassuring to our family. We can't thank the staff enough. They always go above and beyond to give love and care to the residents. Nothing is ever too much trouble for any of the staff. They are always on the go making sure each and every resident's needs are met. Over the last 8 months during the pandemic the staff have never failed to keep us informed of our mum, we've not been able to visit much but the staff have given us regular updates by phone and we had a few lovely outdoor garden visits in the summer. In the last two weeks Baily House have provided an indoor seating booth, again the staff were amazing. This was a lovely visit. Well done Team Baily.

My Mum spent the last years of her life at Baily House and I cannot speak highly enough of the people, the activities, the care, and everything else she received there and which enabled us, her relatives, to relax knowing how well she was looked after. Thank you Baily House. x

My mother has been a resident of Baily House since June 2019. I have visited her almost every day and I have always found the home to be clean, staff very welcoming and caring and the home very professionally run.

Mum has just returned to Baily House from hospital after a major operation. She was welcomed back with such love and affection. If anyone can help Mum to recuperate, Team Baily can. The staff team are outstanding and go above and beyond on a regular basis. We can relax now Mum is home with her extended family. The team have been looking after Mum for over three and a half years and her time here has been filled with lots of love, laughter and oodles of support. Team Baily, you transform the lives of people with dementia every day and I can never thank you enough for all you do for my mum.

I moved Mum out here in June as we had relocated from another area. We are extremely pleased with all aspects of Mum's care here and I feel mum is being well cared for. This home is by far the best.

The kitchen staff catered for my Mum's 90th birthday party recently. It was delicious. Nothing was too much trouble. If I ever have an issue about my Mum, no matter how small, it is dealt with compassionately and speedily.

My mother, who has Alzheimer's Dementia, has been a resident of Baily House since May of this year when she was unable to cope with living independently in her own home - she was becoming increasingly anxious, distressed and frustrated with her home carers. She has been transformed by the experience of living in Baily House where she is treated with kindness and respect, and is given the personal care that she needs without losing her dignity; indeed she is always clean and well-dressed (this had become a huge problem when she was living alone). She is extremely sociable and loves to join in with the many varied and engaging activities that the staff provide. Her diet has also improved dramatically - meals are good and well-balanced. The Christian ethos of the care home is a blessing to my mother who joins in with choir and services (the chaplain is lovely). Indeed, I have nothing but praise for the manager and all of her committed and caring staff. My heartfelt thanks.

I can honestly say after fearing having to put my mother in a care home, my opinion has been completely changed by Baily House. My mother is clean and well dressed. She joins in the activities and is happy to be a resident. Her loneliness and stress have disappeared. To know she is well looked after and safe at this time in her life, especially when her children all live far away, is priceless. The pictures and videos that the home post on Facebook keeps me informed of her daily life and I treasure them. The staff make a care home and I hope they continue their fantastic work. Thank you for doing such a great job. It really does make a difference to so many people’s lives.

An amazing place that always does its very best. All the staff are fabulous and treat all the residents with care, compassion and like their own family. Always trying to find things to keep everyone occupied and put on good events like the fireworks display so families can still enjoy these times together. The home is always spotless and the resident's rooms are very nice and beautifully decorated. All visitors are made to feel welcome and can join in anything. I can honestly say that I would recommend this place to anyone.

We were able to relax knowing that Dad was being cared for by such lovely people. He enjoyed so many activities and made many new friends. We would recommend this home to anybody that needs a loved one to be cared for.

I would certainly recommend this home to anyone. They do so much for all the residents. Thank you from the bottom of my heart.

All the staff were friendly and professional and went over and above the call of duty to care for my grandfather.

I cannot praise this home enough. One of my service users from the community had to come into care. Bailey House was found, and boy, did they do us proud. The food was lovely, always activities to keep our loving lady busy. Care could be given outdoors, indoors, they have their own prayer room, have lots of regular singers and different entertainment. Visiting isn’t restricted which we found lovely. If medical assistance was needed it was gotten immediately. Anything that was requested was given 24 hours a day. The love and dedication staff gave her was phenomenal. They deserved to receive care home of the year. Staff are all hard working and so approachable. 5* in my opinion well-done team Bailey House. In my opinion as a carer of 20 years, this is the only place to put a loved one.

The best care home ever. Caring, friendly staff who treat residents and visitors with courtesy and dignity. I couldn’t wish for my mum to be looked after any better.

I was upset when mum was first admitted to Hailey House, not quite sure she would settle but any fears I had soon disappeared. Her room, staff, care, food, cleanliness are all top class.

My mother was the first resident at this care home. She has been looked after really well especially when she has her chest infections. The staff always inform me if she is not well. You are always greeted with a smile and nothing is too much trouble. The activities co-ordinator always makes sure there is something for everyone's taste. I class all the staff as my mum's extended family as they care for her as I would.

This is an extremely friendly care home which is run on a family basis. Residents are treated with respect and get the care they need. When my mum needs medical care they attend to her promptly.

We have been extremely satisfied with the care and support provided for my mother since she went to live at Bailey House. She has nothing but praise for the staff, and everything we have seen confirms our view that Mum's quality of life has significantly improved. We have been impressed by the cheerful and friendly environment and have found staff to be unfailingly helpful. Friends and relatives have also made positive comments about Bailey House when they have visited.