Netley Court Care Home

I would just like to thank all the team at Netley for all of there hard work and support.

It was very reassuring for my wife and I and we enjoyed our holiday far more in the knowledge that they were being well looked after. We are also really pleased that our parents have decided to return later in the summer for another stay where we feel sure they will enjoy all the facilities and care that Netley Court offers including the beautiful waterfront garden.

Thanks again to all the team.

My grandad is currently residing at Netley court. The care staff and management provide outstanding care and my grandad is so happy there. I would recommend this care home to anyone. It is a lovely place and has a very family orientated feel to it.

Although a residential home, the level of care and medical attention offered to my fiend was simply superb. He was recovering from surgery and stayed for a short rehabilitation period. He thoroughly enjoyed the surroundings, activities and particularly the friendship of the other residents. An extremely friendly home with superb staff.

Netley Court has shown amazing and devoted care to both my parents. When my father was dying and was in the hospital the staff insisted that they could offer palliative care for him and he returned to Netley Court to pass his final days in the warm, loving and familiar surroundings that he knew. My mother has remained at Netley Court as she has the early signs of dementia and again, the staff have shown such an understanding of her difficulties that she is unaware of her increasing mental deterioration. The privacy of residents is cherished and they are treated with great dignity by everyone. The home has a happy and vibrant atmosphere with a full programme of activities for their residents; a delightful garden with wonderful views over Southampton Water and the food is excellent with a good choice. I cannot recommend Netley Court more highly and wish that there were more care homes which came up to their excellent standard.

Superb facilities, very bright, welcoming and spacious. Individual care plan for post-hospital discharge. All staff very kind, attentive and knowledgeable. The location and views from this care home are simply superb and are in keeping with the overall atmosphere of the home.

Mum has been living at Netley Court for over a year now. She has Alzheimer's. Before taking up residence mum had respite care in a number of local care homes so we had some experience when it came to choosing a place for her. Netley Court had not been open long when mum arrived. Although we knew the lovely location by the waterfront and the building design were outstanding, there was no care quality track record to refer to. We need not have worried as the care provided has been wonderful. The staff are lovely and are well organised so that there is a consistency of carers. Staff turnover has been low. The senior care team call me promptly with any concerns and there are regular care plan reviews. The entertainment managers are enthusiastic and offer a good range of activities. Residents are gently encouraged to join in if they wish to do so. The Chefs also deserve a special mention. The food is varied, very good there is plenty of choice. This is a very good care home.

Our dad moved into Netley Court about 18 months ago. My family and I were so relieved to find a place that did not look or feel like a traditional care home and that we thought dad would like. It was warm and friendly while looking more like a nice hotel and the staff seemed to have an enlightened attitude about what a care home should be. Dad's care there was excellent. The staff are lovely and made a real effort to meet his sometimes complicated care needs. On the social side, they realised he was quite self-contained with his iPad and kindle, but there was clearly plenty going on around him. The food is very good with lots of choices. Family members joined him for meals on occasion and very kindly the staff helped us set up our own Boxing Day meal in the bar so he could still have a taste of family Christmas. As his health deteriorated, any issues were dealt with in a very caring, sensitive manner and the family felt fully supported by the attitude of the home. A really good place.

I have received excellent care and support and I have pleasure in recording that the staff have been wonderful. Recently there have been changes in staff but new arrivals have been at the same calibre as those who have left. Activities are well organised and are particularly valuable for those on respite care. There had been a slight lowering of food standards but are now very good.

Both my grandparents re now here. They are very happy and are being treated in the best possible way.

Our mother moved to Netley Court in December having lived in the same house for 48 years. She is looked after so well that she has gained weight, become much more sociable and engaged in the world and has regained a sense of humour that we thought was lost years ago. Netley Court is beautiful, calm yet welcoming, not too big and with lovely views of the water and gardens. Activities are varied and interesting and the staff are fabulous. Residents are not expected to get involved - they are gently encouraged but are free to choose what they do each day. The management seem to understand how the best care is delivered and go the extra mile. Children from the local school and nursery come and spend time with residents, dogs are welcomed (which the residents love) and they even have happy hour and visits to the pub. Netley Court treat residents as people, not as old people - with respect, humour and great care.

I stayed at Netley for 2 months following a hospital stay. I have thoroughly enjoyed my stay and will miss all the staff so much. You cannot get better than Netley Court! Looking forward to coming back!

The home is like a 5 star hotel and does not feel like a care home which is great. I would thoroughly recommended this home and is a hidden secret. The admissions manager was amazing and she deserves an award along with the rest of the staff.

My wife was well looked after in every way, according to those who visited her while I was away on holiday. My wife says that she was frightened by something but cannot say what it was beyond that some of the residents appeared to annoy each other. It is very difficult for me to assess how much of this fear is related to her Alzheimer's. It may just be that her fear is actually because she fears that she is being primed for more permanent residential care and has nothing at all to do with Netley Court. I am confident that Netley Court is a very safe environment and have already booked for another 2weeks in March.

Four weeks in respite care at Netley Court has been a very enjoyable time for my friend. She has been well looked after, made friends and was made to feel comfortable and relaxed. The staff were lovely - always friendly and smiling, creating a positive atmosphere for all the residents. She has enjoyed the food and the services provided (hair dressing etc.)

My parents were two of the first residents at Netley Court after it opened in the summer of 2015. They chose it for its stunning waterside location and the fact it doesn't look or feel like a traditional care home - there's no large lounge with seats around the edge and TV blaring - but more like a luxury hotel.

My parents settled in quickly and enjoyed the care and friendship of the staff, and it was reassuring to the family to know they were in such a pleasant place and being so well looked after.

Sadly, in November my mother's health deteriorated and her doctor advised that she would be better staying at Netley Court rather than going into hospital. At this point, the staff excelled themselves even more. Everyone from the manager to the chefs and maintenance team, plus the carers of course, were genuinely concerned for my mother's comfort and wellbeing, and extended their kindness to my father and visiting family.

My mother died peacefully at the end of November, and the carers on duty that night went beyond the call of duty in helping her and our family. The staff continued to support us and given my father the love and kindness he needs.

Thank you to all at Netley Court.

If you're reading this, wondering if to use Netley Court, I couldn't recommend it more highly. It is beyond excellent.

Went to Southampton and overlooked the sea, local shops nearby. The staff were great. Entertainment enjoyable. Food was plentiful.

My Uncle moved to Netley in July after yet another prolonged period in hospital. He and the family were afraid, anxious and concerned about him moving into residential care.

Myself as a qualified Social Worker who is now the CEO of a company that manages schools and children’s homes and having visited so many other homes, I probably had the highest concerns. The building looked great, but what would the care be like?

It was exceptional, on all levels, the care for my Uncle is such that he will be moving home in October, something we did not believe possible. He has put on over a stone in weight, (the quality of the home cooked food takes up most of my conversations with him, by all accounts it is again outstanding) the stimulation and care have helped him to re frame his life choices. The communication with myself was faultless. His induction was outstanding, I could not attend but two friends were part of the process. The feedback from them spoke in terms of, attention to detail, kindness, preparation, welcoming and a high knowledge of my uncle, his history and current medical issues. Simply brilliant.

Your Manager has been fundamental in the process, he is obviously a great asset to your business. (Look after him, I have 24 care homes for the elderly within our company structure and would steal him at the drop of a hat!) His understanding of services user’s individual needs, communication, humour and consideration to relatives/friends should be used as a bench mark of best practice.

My Uncle will be leaving Netley court at the end of September/start of October, from an outcome analysis this is extraordinary. However on an emotional level he wants to come back for Christmas and new year.