
From the moment we arrived at Netley Court we were made to feel welcome.June B(Friend of Resident/Service User)

My husband loves coming here. Thank you to all the great staff at Netley Court.Ann W(Wife of Resident/Service User)

She is constantly encouraged to join in with activities and she loves chatting to staff.Charis M(Niece of Resident/Service User)

From the moment we arrived at Netley Court we were made to feel welcome.June B(Friend of Resident/Service User)

My husband loves coming here. Thank you to all the great staff at Netley Court.Ann W(Wife of Resident/Service User)

She is constantly encouraged to join in with activities and she loves chatting to staff.Charis M(Niece of Resident/Service User)

Netley Court is a purpose-built residential care home located in the heart of Netley Abbey, enjoying a unique waterfront setting with stunning views across Southampton Water. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Netley Court combines compassionate, person-centred care with comfortable, thoughtfully designed surroundings.
The home offers spacious, thoughtfully designed bedrooms, each beautifully furnished and complete with a large en-suite...
Care Provided by Netley Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fee is subject to a pre-admission assessment and availability
The price(s) shown are provided by the care home. Contact Netley Court Care Home for full pricing details and T&Cs.
Contact Netley Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- Moira Baxter (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Netley Court Care Home Reviews (115)
Netley Court Care Home has a Review Score of 9.9 (9.887) out of 10, based on 19 reviews in the last 2 years.
Over all time Netley Court Care Home has 115 reviews.
Although a residential home, the level of care and medical attention offered to my fiend was simply superb. He was recovering from surgery and stayed for a short rehabilitation period. He thoroughly enjoyed the surroundings, activities and particularly the friendship of the other residents. An extremely friendly home with superb staff.
Netley Court has shown amazing and devoted care to both my parents. When my father was dying and was in the hospital the staff insisted that they could offer palliative care for him and he returned to Netley Court to pass his final days in the warm, loving and familiar surroundings that he knew. My mother has remained at Netley Court as she has the early signs of dementia and again, the staff have shown such an understanding of her difficulties that she is unaware of her increasing mental deterioration. The privacy of residents is cherished and they are treated with great dignity by everyone. The home has a happy and vibrant atmosphere with a full programme of activities for their residents; a delightful garden with wonderful views over Southampton Water and the food is excellent with a good choice. I cannot recommend Netley Court more highly and wish that there were more care homes which came up to their excellent standard.
Superb facilities, very bright, welcoming and spacious. Individual care plan for post-hospital discharge. All staff very kind, attentive and knowledgeable. The location and views from this care home are simply superb and are in keeping with the overall atmosphere of the home.
Mum has been living at Netley Court for over a year now. She has Alzheimer's. Before taking up residence mum had respite care in a number of local care homes so we had some experience when it came to choosing a place for her. Netley Court had not been open long when mum arrived. Although we knew the lovely location by the waterfront and the building design were outstanding, there was no care quality track record to refer to. We need not have worried as the care provided has been wonderful. The staff are lovely and are well organised so that there is a consistency of carers. Staff turnover has been low. The senior care team call me promptly with any concerns and there are regular care plan reviews. The entertainment managers are enthusiastic and offer a good range of activities. Residents are gently encouraged to join in if they wish to do so. The Chefs also deserve a special mention. The food is varied, very good there is plenty of choice. This is a very good care home.
Our dad moved into Netley Court about 18 months ago. My family and I were so relieved to find a place that did not look or feel like a traditional care home and that we thought dad would like. It was warm and friendly while looking more like a nice hotel and the staff seemed to have an enlightened attitude about what a care home should be. Dad's care there was excellent. The staff are lovely and made a real effort to meet his sometimes complicated care needs. On the social side, they realised he was quite self-contained with his iPad and kindle, but there was clearly plenty going on around him. The food is very good with lots of choices. Family members joined him for meals on occasion and very kindly the staff helped us set up our own Boxing Day meal in the bar so he could still have a taste of family Christmas. As his health deteriorated, any issues were dealt with in a very caring, sensitive manner and the family felt fully supported by the attitude of the home. A really good place.
I have received excellent care and support and I have pleasure in recording that the staff have been wonderful. Recently there have been changes in staff but new arrivals have been at the same calibre as those who have left. Activities are well organised and are particularly valuable for those on respite care. There had been a slight lowering of food standards but are now very good.
Both my grandparents re now here. They are very happy and are being treated in the best possible way.
Our mother moved to Netley Court in December having lived in the same house for 48 years. She is looked after so well that she has gained weight, become much more sociable and engaged in the world and has regained a sense of humour that we thought was lost years ago. Netley Court is beautiful, calm yet welcoming, not too big and with lovely views of the water and gardens. Activities are varied and interesting and the staff are fabulous. Residents are not expected to get involved - they are gently encouraged but are free to choose what they do each day. The management seem to understand how the best care is delivered and go the extra mile. Children from the local school and nursery come and spend time with residents, dogs are welcomed (which the residents love) and they even have happy hour and visits to the pub. Netley Court treat residents as people, not as old people - with respect, humour and great care.
I stayed at Netley for 2 months following a hospital stay. I have thoroughly enjoyed my stay and will miss all the staff so much. You cannot get better than Netley Court! Looking forward to coming back!
The home is like a 5 star hotel and does not feel like a care home which is great. I would thoroughly recommended this home and is a hidden secret. The admissions manager was amazing and she deserves an award along with the rest of the staff.
My wife was well looked after in every way, according to those who visited her while I was away on holiday. My wife says that she was frightened by something but cannot say what it was beyond that some of the residents appeared to annoy each other. It is very difficult for me to assess how much of this fear is related to her Alzheimer's. It may just be that her fear is actually because she fears that she is being primed for more permanent residential care and has nothing at all to do with Netley Court. I am confident that Netley Court is a very safe environment and have already booked for another 2weeks in March.
Four weeks in respite care at Netley Court has been a very enjoyable time for my friend. She has been well looked after, made friends and was made to feel comfortable and relaxed. The staff were lovely - always friendly and smiling, creating a positive atmosphere for all the residents. She has enjoyed the food and the services provided (hair dressing etc.)
My parents were two of the first residents at Netley Court after it opened in the summer of 2015. They chose it for its stunning waterside location and the fact it doesn't look or feel like a traditional care home - there's no large lounge with seats around the edge and TV blaring - but more like a luxury hotel.
My parents settled in quickly and enjoyed the care and friendship of the staff, and it was reassuring to the family to know they were in such a pleasant place and being so well looked after.
Sadly, in November my mother's health deteriorated and her doctor advised that she would be better staying at Netley Court rather than going into hospital. At this point, the staff excelled themselves even more. Everyone from the manager to the chefs and maintenance team, plus the carers of course, were genuinely concerned for my mother's comfort and wellbeing, and extended their kindness to my father and visiting family.
My mother died peacefully at the end of November, and the carers on duty that night went beyond the call of duty in helping her and our family. The staff continued to support us and given my father the love and kindness he needs.
Thank you to all at Netley Court.
If you're reading this, wondering if to use Netley Court, I couldn't recommend it more highly. It is beyond excellent.
Went to Southampton and overlooked the sea, local shops nearby. The staff were great. Entertainment enjoyable. Food was plentiful.
My Uncle moved to Netley in July after yet another prolonged period in hospital. He and the family were afraid, anxious and concerned about him moving into residential care.
Myself as a qualified Social Worker who is now the CEO of a company that manages schools and children’s homes and having visited so many other homes, I probably had the highest concerns. The building looked great, but what would the care be like?
It was exceptional, on all levels, the care for my Uncle is such that he will be moving home in October, something we did not believe possible. He has put on over a stone in weight, (the quality of the home cooked food takes up most of my conversations with him, by all accounts it is again outstanding) the stimulation and care have helped him to re frame his life choices. The communication with myself was faultless. His induction was outstanding, I could not attend but two friends were part of the process. The feedback from them spoke in terms of, attention to detail, kindness, preparation, welcoming and a high knowledge of my uncle, his history and current medical issues. Simply brilliant.
Your Manager has been fundamental in the process, he is obviously a great asset to your business. (Look after him, I have 24 care homes for the elderly within our company structure and would steal him at the drop of a hat!) His understanding of services user’s individual needs, communication, humour and consideration to relatives/friends should be used as a bench mark of best practice.
My Uncle will be leaving Netley court at the end of September/start of October, from an outcome analysis this is extraordinary. However on an emotional level he wants to come back for Christmas and new year.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 August 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (23) & Events (4)
- 31 Jul 2026
We're delighted to announce that Netley Court Care Home is now live with Sensio RoomMate! This innovative technology helps us enhance the care and reassurance we provide by discreetly monitoring...
- 27 Jul 2026
It was a pleasure to host this event for our residents, families, and the local community. Our residents enjoyed all the joys of a community festival in their back garden,...
- 27 Jul 2026
It's a delightful experience for our residents to interact with the children, bringing joy, laughter, and a sense of community. These engaging moments not only brighten our days but also...
- 19 Aug 2026Organiser: Netley Court Care Home
- 23 Aug 2026Organiser: Netley Court Care Home
- 26 Aug 2026Organiser: Netley Court Care Home
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 31 Jan 2024Recipient: Cinnamon Care Collection
Accreditations
There are no accreditations posted yet for Netley Court Care Home.
Meet the Team (6)

I manage the running of Netley Court to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. That joy for life spills over into their fun and lively personalities that give constant pleasure, not just to me but to my team too.
My experience:With over 20 years of experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City & Guilds teaching certificate.
About me:In my spare time, I love getting out into the outdoors with my dog, spending time with my family, eating out, and reading.

I joined Cinnamon, as Deputy Manager at Netley Court, in May 2023. I work beside the General Manager as part of the management team who makes sure that both residents and staff members are safe and well looked after. My role is to ensure that every resident in Netley Court receives high-quality care which is well deserved.
My Experience:I have worked in the Care Sector since 2012 when I started my journey as a Care Assistant. In 2019 I completed my Bachelor of Science Degree in Health, Community and Social Care Studies. Working with and for people who live with dementia has always been my passion. I would like to think that I am making a difference in residents' and families' lives by supporting them and fulfilling their needs.
About me:I am originally from Poland. I love to go back there for a holiday and spend some quality time with my family and friends. My lovely partner and I have a daughter who is my complete world. I am a big pet lover. I have 2 cats Elsa and Biscuit. I love good food and dinner parties.

I started my culinary career aged 15, working on the Isle of Man after college. I’ve cooked for the army, prepared regimental dinners, and worked in Dubai at a five-star hotel and on cruise liners. In London, I cooked for royals, government ministers, and celebrities. As a freelance chef for eight years, I specialized in kosher cuisine, helping a small company become the country’s leading kosher caterer. My experience includes cooking at the House of Lords, No. 10 Downing Street, and serving as a Head Chef at Harrods.

I focus on creating meaningful moments that bring joy, comfort, and connection into each day. My responsibilities include planning and delivering engaging and inclusive activities that promote the physical, emotional and social well-being of every resident. I invest time in getting to know everyone, their individual stories, interests and abilities, which helps in ensuring every activity feels personal and purposeful. From themed events and sensory sessions to music, reminiscence, and gentle exercise, my goal is to make each day stimulating, fulfilling and full of smiles.
My ExperienceI am a former Deputy Care Manager of two homes, driven by a passion for creating meaningful and joyful experiences for those in care. My experience includes supporting adults with learning disabilities and adults living with dementia, which has provided me with a deep understanding of individual needs, abilities, and the elements that bring people happiness and purpose. I hold a BA (Hons) in Education Studies and History, a Diploma of Higher Education in Social Welfare Studies, and have also studied social work. This blend of education and hands-on experience allows me to bring creativity, structure, and empathy to everything I do.
About MeOriginally from Burton on Trent in Staffordshire, I attended university in Lincoln and have lived in Pembrokeshire, studying at Swansea University. I now reside in a small village outside of Southampton with my partner and our youngest son. I have two older stepchildren who live in Pembrokeshire, and it’s always lovely when my daughter visits and volunteers here at Netley Court, allowing us to share these experiences together. Outside of work, I enjoy cooking, reading, walking on the beach, and playing with my son. These simple pleasures keep me inspired, happy, and grounded.

My role at Netley Court is to work with the Head Chef, the Wellbeing & Lifestyle team, and the housekeeping department to ensure that our residents and their visitors all receive the best hospitality experience during their time here. Our aim is to provide the highest standards, from a simple coffee and cake in the bar area to enhancing the dining experience. I also work closely with the housekeeping team, and together we strive to make Netley Court the very best care home.
My ExperienceI have been working in the catering, hospitality, and care industry for over 30 years now. During my time, I have enjoyed experiences in various hotels and restaurants around the world. More recently, I have worked in both contract catering roles and the care industry. I have experience in head chef roles, catering management roles and overseeing hospitality. I look forward to sharing the knowledge and skills I have learned with the team at Netley Court.
About MeI grew up in Salisbury for the first 20 years of my life and then spent five years travelling overseas. For a lot of that time, I was based in Sydney, Australia, which was an amazing experience. When I returned to the UK, I ran my own catering business for 12 years. I now have two sons, and we enjoy our spare time playing and following football together. I love spending time with them and watching them grow into interesting young individuals.

I support families through the often emotional journey of transitioning into care, offering clear, compassionate advice every step of the way. My approach is professional yet personal, focused on building trust, providing reassurance, and helping families make informed decisions with confidence.
My ExperienceI bring many years of experience within the healthcare sector. With a Level 3 qualification in Lead Health and Social Care, I have developed a strong and comprehensive understanding of care needs, ensuring every individual and family receives the highest level of guidance and support.
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