
From the moment we arrived at Netley Court we were made to feel welcome.June B(Friend of Resident/Service User)

My husband loves coming here. Thank you to all the great staff at Netley Court.Ann W(Wife of Resident/Service User)

She is constantly encouraged to join in with activities and she loves chatting to staff.Charis M(Niece of Resident/Service User)

From the moment we arrived at Netley Court we were made to feel welcome.June B(Friend of Resident/Service User)

My husband loves coming here. Thank you to all the great staff at Netley Court.Ann W(Wife of Resident/Service User)

She is constantly encouraged to join in with activities and she loves chatting to staff.Charis M(Niece of Resident/Service User)

Netley Court is a purpose-built residential care home located in the heart of Netley Abbey, enjoying a unique waterfront setting with stunning views across Southampton Water. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Netley Court combines compassionate, person-centred care with comfortable, thoughtfully designed surroundings.
The home offers spacious, thoughtfully designed bedrooms, each beautifully furnished and complete with a large en-suite...
Care Provided by Netley Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fee is subject to a pre-admission assessment and availability
The price(s) shown are provided by the care home. Contact Netley Court Care Home for full pricing details and T&Cs.
Contact Netley Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- Moira Baxter (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Netley Court Care Home Reviews (115)
Netley Court Care Home has a Review Score of 9.9 (9.887) out of 10, based on 19 reviews in the last 2 years.
Over all time Netley Court Care Home has 115 reviews.
Any minor issues whilst the staff learned his routine and vice versa, have been easily resolved by normal communication. Visiting is very flexible and there are daily activities for residents. The home and gardens are very fit for purpose - wide corridors and doors, which help with options for moving around, and the food is excellent. There is also a private dining room that can be booked for family occasions like birthdays. etc.
We understand that moving into a care home and adjusting to...
I spent several happy afternoons visiting a friend who was convalescing at Netley Court. Great location, excellent atmosphere, efficient and friendly staff. Thank you.
Thank you for taking the time to leave this review. We are so pleased that you enjoyed the location, atmosphere and that you were made to feel so welcome.
Netley Court staff are always very helpful to my mother.
Netley Court is doing a very good job of looking after Mum's complex care needs and providing genuine care and support. Everyone has been very attentive and helpful, especially in the last few months. Special mention to all of the carers who give Mum a lot of affection which she enjoys giving back and I really appreciate their friendly welcome. As ever, everything comes from the management and I feel that the positive environment in this big and busy care home is a reflection of the people in charge. Congratulations to all. TW
I have been really pleased with the care given to my Mother in Law at Netley Court. Despite being 99 in a few weeks she is still loving life and enjoying her time in the home. The professional, caring attention given to the residents is second to none, and the range of activities provided means she is stimulated, still interested in life and looks forward to each day!
Thank you so much for taking the time to leave such a lovely review. We're really pleased to hear how happy your mother-in-law is at Netley Court - especially as she nears her 99th birthday, what an incredible milestone!It's wonderful to know she's enjoying the activities and still looking forward...
I marvel at the patience of the staff and the understanding they show the elderly people in their care. The relationship between the carers and residents is excellent and there is a lot of laughter and compassion shown, not just by the carers but by the whole team. The home itself is large enough for the residents to have privacy and not feel smothered or institutionalized.
Thank you so much for such a lovely review. It's always a pleasure hearing how well your mum is getting on at Netley Court - especially as she nears such an amazing age!We're really glad you've noticed the difference the new Well-being Lead and activities team have made. They've been working hard...
The receptionists are warm and welcoming, creating a comforting atmosphere from the moment you walk in. The housekeeping team keeps the home spotless and beautifully maintained, and the laundry service is consistently excellent.The Maintenance Man is great and very helpful.
Both of my parents have received exemplary care from the dedicated and compassionate care staff. The activities on offer are outstanding, with a wide variety that ensures there's always something engaging for the residents.The Food is always good and there is a wide variety. If I have missed anyone I'm so sorry as you have all been amazing.
I want to extend my heartfelt thanks to everyone at Netley Court for the incredible care and support you've given to both my Mum and Dad.
Thank you so much for your kind and heartfelt review. We're truly touched by your words and delighted to hear that both your Mum and Dad have received such positive care and support at Netley Court. Your recognition of the whole team - from care staff, reception, housekeeping, maintenance, and...
Mum entered Netley Court Care home in September 2023 and settled well and was very happy. Whilst she never integrated and made use of the fantastic facilities or got involved in the many arranged activities she was in her way very happy. The staff always cared for mum with kindness, and dignity and kept her safe and secure. The friendliness of the whole team was always evident when the family visited and this made visits an enjoyable experience. In the last few weeks of mums life and particularly the last few days, 'nothing' to keep mum safe and comfortable was too much for the team. I was able to stay at the home during mums last days which enabled me to be with mum at the end. I cannot thank the management and whole staff team enough for the care of my mum and the dignity with which she was able to pass away.
Thank you so much for your kind and heartfelt words. We're truly honoured to have cared for your mum and are glad she felt safe and comfortable with us. It means a great deal to know that our team could support both her and your family during such a difficult time. Your appreciation will be shared with everyone here at Netley Court. Thank you again.
Netley Court Care Home has provided the perfect spot for my grandparents to have respite care while their carers was on holiday.The staff are all kind and caring, welcoming and friendly. My grandparents are learning from the socialisation and moving around. We are grateful and would recommend Netley Court and would be used again if needed. Thank you.
Thank you so much for your kind words. We're delighted to hear that your grandparents had a positive experience at Netley Court and benefited from their time with us. It's wonderful to know they felt welcomed and supported by our team. We truly appreciate your recommendation and would be more than happy to welcome them back anytime.
I highly commend Netley Court Care Home. The atmosphere at all times during my 4/52 stay was of kindness and genuine caring concern for all the residents and importantly and most marked, between all members of staff in their various, numerous roles. At all times, I felt welcomed, very cared for, secure, safe and valued as a person. The facilities were clean, comfortable, well planned and decor of a high standard. Laundry facilities and marking provision of all patients clothing on admission, pre laundering, was a welcome impressive service. The food and menus varied interesting, well cooked and amounts perfectly satisfying. The daily provision of wine with some meals was welcome happening for those who enjoy it, much appreciated. The gardens, safely fenced from the Solent, are a welcome feature of this very happy home. The excellent activities and outings staff organised very enjoyable 'outings' - tandem rides and river trips within the New Forest area within the care home including a 'Church service on Easter Day.
Thank you so much for your kind and thoughtful review. We're delighted to hear you felt welcomed, safe, and well cared for during your stay at Netley Court. It's especially rewarding to know you noticed the strong sense of teamwork among our staff and enjoyed the food, facilities, and activities -...
A wonderful care home, very welcoming, friendly and caring staff, extremely comfortable facilities with lovely lounges, dining areas and Residents en suite rooms. A superb location with beautiful grounds and gardens. A first class care home with excellent staff,
Thank you so much for your wonderful review. We're delighted to hear that you found our home welcoming and our staff friendly and caring. It's lovely to know that you appreciated the comfort of our facilities, including the lounges, dining areas, and en suite rooms, as well as the beautiful...
The place itself is welcoming from the time you step into the reception area, the rooms are of a high standard and this continues through to the communal areas. The gardens are a friendly place to sit and watch the boats and activities on the river, which my father took great pleasure in doing.
The daily activities help the residents come together (if they wish) as a community so they don't feel as they are on their own. This helped my father a great deal as he was not to sure at the start about leaving his home.
All I can say is if you are looking for a caring, friendly safe place for your loved ones you must take a look at Netley Court you won't be disappointed.
Thank you so much for your kind words, we miss dad so much but were blessed to have had him as part of our family x
Netley Court is a first class quality establishment, totally fit for purpose. The management and staff are truly superb!
Thank you so much for your lovely review. It really means a lot to hear that you see Netley Court as a first-class homeits exactly what we strive to be. Your kind words about our management and staff will be shared with the whole team; theyll be so pleased to know their efforts are appreciated. Were truly grateful for your support.
The friendly and caring staff
The clean homely beautiful interior.
Beautiful ensuite rooms
Amazing food
A lovely view from the garden over the river solent.
Our freind is very happy here....They always make visitors very welcome. Our freind is a member of our church, and they made 20 of our church seniors very welcome as we met together in the home.They supplied us with tea, good coffee and lovely cakes. It was a visit that made our freind very happy.
We are so thankful we found Netley Court.
Thank you for your kind words. We're so pleased your friend feels at home at Netley Court and that you've found our team to be so welcoming. It was our pleasure to host your group and help your friend stay connected with her church community. You are always welcome here, and we truly appreciate your support.
Thank You
Thank you for your kind review. We are thrilled to hear that your Grandad is happy and well cared for here at Netley Court. Your trust and feedback mean the world to us!
Netley Court Care Home is very good. It is lovely here.
Thank you for your kind words! We are so pleased to hear that you are enjoying your time at Netley Court. Your happiness and well-being mean so much to us. If there is anything more we can do to make your stay even better, please let us know.
The process has been carried out with compassion and professionalism by the nursing and admission staff.
Thank you for taking the time to share your experience. We are delighted to hear your Mum and Dads transition to Netley Court has been handled with compassion and professionalism. Our team is dedicated to providing the highest level of care and support, ensuring every resident and their family feel comfortable and well looked after. We truly appreciate your kind words and trust in us.
From the start, I was impressed by the kindness, professionalism, and attentiveness of the staff. My father, who values his independence, felt comfortable and well cared for. It was clear that the team genuinely cares about their residents and went out of their way to make him feel respected.
Though he chose to return home after his stay, the team has been incredibly supportive and understanding. I'm reassured knowing he'll be in good hands when he returns for a respite stay over Christmas. Thank you to everyone at Netley Court for your kindness, patience, and ongoing support.
Thank you so much for your kind review. We look forward to seeing you both again at Christmas.
My husband and I have been treated with such kindness and respect. I can't say how the staff have made this so good for us. My husband loves coming here. Thank you to all the great staff at Netley Court.
Thank you; we adore you both and are glad you feel he is in safe hands. Thank you for this kind review, which I will share with the team.
He was so gentle and understanding with her not only getting her out of her home but into his car was amazing.
Kept reassuring her throughout the journey and also once we got to the care home the chap was brilliant.
Please pass on my sincere thanks to him.
Thank you so much. We will absolutely pass this on to the general manager. We always like to do whatever we can to make residents feel at ease during the admission process and I am glad this all worked out for Mum.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 August 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (23) & Events (4)
- 31 Jul 2026
We're delighted to announce that Netley Court Care Home is now live with Sensio RoomMate! This innovative technology helps us enhance the care and reassurance we provide by discreetly monitoring...
- 27 Jul 2026
It was a pleasure to host this event for our residents, families, and the local community. Our residents enjoyed all the joys of a community festival in their back garden,...
- 27 Jul 2026
It's a delightful experience for our residents to interact with the children, bringing joy, laughter, and a sense of community. These engaging moments not only brighten our days but also...
- 19 Aug 2026Organiser: Netley Court Care Home
- 23 Aug 2026Organiser: Netley Court Care Home
- 26 Aug 2026Organiser: Netley Court Care Home
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 31 Jan 2024Recipient: Cinnamon Care Collection
Accreditations
There are no accreditations posted yet for Netley Court Care Home.
Meet the Team (6)

I manage the running of Netley Court to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. That joy for life spills over into their fun and lively personalities that give constant pleasure, not just to me but to my team too.
My experience:With over 20 years of experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City & Guilds teaching certificate.
About me:In my spare time, I love getting out into the outdoors with my dog, spending time with my family, eating out, and reading.

I joined Cinnamon, as Deputy Manager at Netley Court, in May 2023. I work beside the General Manager as part of the management team who makes sure that both residents and staff members are safe and well looked after. My role is to ensure that every resident in Netley Court receives high-quality care which is well deserved.
My Experience:I have worked in the Care Sector since 2012 when I started my journey as a Care Assistant. In 2019 I completed my Bachelor of Science Degree in Health, Community and Social Care Studies. Working with and for people who live with dementia has always been my passion. I would like to think that I am making a difference in residents' and families' lives by supporting them and fulfilling their needs.
About me:I am originally from Poland. I love to go back there for a holiday and spend some quality time with my family and friends. My lovely partner and I have a daughter who is my complete world. I am a big pet lover. I have 2 cats Elsa and Biscuit. I love good food and dinner parties.

I started my culinary career aged 15, working on the Isle of Man after college. I’ve cooked for the army, prepared regimental dinners, and worked in Dubai at a five-star hotel and on cruise liners. In London, I cooked for royals, government ministers, and celebrities. As a freelance chef for eight years, I specialized in kosher cuisine, helping a small company become the country’s leading kosher caterer. My experience includes cooking at the House of Lords, No. 10 Downing Street, and serving as a Head Chef at Harrods.

I focus on creating meaningful moments that bring joy, comfort, and connection into each day. My responsibilities include planning and delivering engaging and inclusive activities that promote the physical, emotional and social well-being of every resident. I invest time in getting to know everyone, their individual stories, interests and abilities, which helps in ensuring every activity feels personal and purposeful. From themed events and sensory sessions to music, reminiscence, and gentle exercise, my goal is to make each day stimulating, fulfilling and full of smiles.
My ExperienceI am a former Deputy Care Manager of two homes, driven by a passion for creating meaningful and joyful experiences for those in care. My experience includes supporting adults with learning disabilities and adults living with dementia, which has provided me with a deep understanding of individual needs, abilities, and the elements that bring people happiness and purpose. I hold a BA (Hons) in Education Studies and History, a Diploma of Higher Education in Social Welfare Studies, and have also studied social work. This blend of education and hands-on experience allows me to bring creativity, structure, and empathy to everything I do.
About MeOriginally from Burton on Trent in Staffordshire, I attended university in Lincoln and have lived in Pembrokeshire, studying at Swansea University. I now reside in a small village outside of Southampton with my partner and our youngest son. I have two older stepchildren who live in Pembrokeshire, and it’s always lovely when my daughter visits and volunteers here at Netley Court, allowing us to share these experiences together. Outside of work, I enjoy cooking, reading, walking on the beach, and playing with my son. These simple pleasures keep me inspired, happy, and grounded.

My role at Netley Court is to work with the Head Chef, the Wellbeing & Lifestyle team, and the housekeeping department to ensure that our residents and their visitors all receive the best hospitality experience during their time here. Our aim is to provide the highest standards, from a simple coffee and cake in the bar area to enhancing the dining experience. I also work closely with the housekeeping team, and together we strive to make Netley Court the very best care home.
My ExperienceI have been working in the catering, hospitality, and care industry for over 30 years now. During my time, I have enjoyed experiences in various hotels and restaurants around the world. More recently, I have worked in both contract catering roles and the care industry. I have experience in head chef roles, catering management roles and overseeing hospitality. I look forward to sharing the knowledge and skills I have learned with the team at Netley Court.
About MeI grew up in Salisbury for the first 20 years of my life and then spent five years travelling overseas. For a lot of that time, I was based in Sydney, Australia, which was an amazing experience. When I returned to the UK, I ran my own catering business for 12 years. I now have two sons, and we enjoy our spare time playing and following football together. I love spending time with them and watching them grow into interesting young individuals.

I support families through the often emotional journey of transitioning into care, offering clear, compassionate advice every step of the way. My approach is professional yet personal, focused on building trust, providing reassurance, and helping families make informed decisions with confidence.
My ExperienceI bring many years of experience within the healthcare sector. With a Level 3 qualification in Lead Health and Social Care, I have developed a strong and comprehensive understanding of care needs, ensuring every individual and family receives the highest level of guidance and support.
Frequently Asked Questions about Netley Court Care Home
What types of Care is Netley Court Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Netley Court Care Home have?
There are 70 Single Rooms.
What are the Facilities & Services at Netley Court Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Netley Court Care Home to the centre of Southampton?
3.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Netley Court Care Home to verify any information. View our terms and conditions. Netley Court Care Home has an Enhanced Service -more info.