Netley Court Care Home

Victoria Road, Netley, Southampton SO31 5DR
Review Us
10 114 Reviews
  • Netley Court Care Home, Southampton
Netley Court is a purpose-built residential care home set in the heart of the village of Netley Abbey and sitting right on the waterfront giving stunning, waterside views that provide residents with a calming and relaxing outlook. With easy access to major road networks, a convenient train station, excellent service by buses and a generous on-site car park, it is easy and convenient for family and friends to visit.

The spacious and practical bedrooms combine lovely furnishings with the latest design features that make independence a genuinely achievable goal and all come with a large, well designed and enabling en-suite wet room. Along with a belief that couples should to continue their life journey together, Netley Court also offers specially designed couple suites where fantastic care teams can provide care and support both individually and as a husband and wife.

The home delivers specialist dementia support, with residential care in separate specialist areas, through their own highly trained and dedicated teams. The key to all they do is a focus on dignity, personal choice and independence; all of the residents are encouraged and supported to do all they can for themselves. It is clear in all that they do, every resident, every day, gets the care comfort and companionship that they and their loved ones would wish for.

Netley Court has a hairdressing salon, library, hobby studio, music room, balconies, potting shed, lifestyle kitchens, stunning views, large easy access landscaped gardens and other communal spaces that the team deliver range of activities that both stimulate and engage all residents.

At Netley Court the residents enjoy the lifestyle they deserve with the care they need.
Show Netley Court Care Home on the Map

Care Provided by Netley Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950

Fee is subject to a pre-admission assessment and availability

These prices are only a guideline, please contact Netley Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Moira Baxter (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Netley Court Care Home Reviews (114)

10

Netley Court Care Home has a Review Score of 10 (9.950) out of 10, based on 32 reviews in the last 2 years.
Over all time Netley Court Care Home has 114 reviews.

Overall Experience
  • 109
  • 3
  • 2
  • 0
  • 0
Date Published
  • 114
  • 12
  • 17
  • 32
  • 82
Reviewer Connection to Netley Court Care Home
  • 28
  • 19
  • 18
  • 10
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 114, showing 1-20
Review from Gordon R K S (Son-in-law of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been really pleased with the care given to my Mother in Law at Netley Court. Despite being 99 in a few weeks she is still loving life and enjoying her time in the home. The professional, caring attention given to the residents is second to none, and the range of activities provided means she
is stimulated, still interested in life and looks forward to each day!
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for taking the time to leave such a lovely review. We're really pleased to hear how happy your mother-in-law is at Netley Court - especially as she nears her 99th birthday, what an incredible milestone!It's wonderful to know she's enjoying the activities and still looking forward to each day. Our team works hard to make sure every resident feels cared for, supported, and engaged, so your kind words really do mean a lot to us all.Thank you again for your continued support - it's a real privilege to care for her.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith S (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Netley Court continues to offer excellent care for my Mum, who is in her very late nineties. The staff go over and above to show genuine care and commitment to the residents. The appointment of a new well-being lead and the continued enthusiasm of the activities team, has resulted in a noticeable improvement
in the range of entertainment offered; the emphasis being placed on trips and visits in the local area as well as entertainment and differentiated activities. Mum currently has a more varied and interesting social life than me!
I marvel at the patience of the staff and the understanding they show the elderly people in their care. The relationship between the carers and residents is excellent and there is a lot of laughter and compassion shown, not just by the carers but by the whole team. The home itself is large enough for the residents to have privacy and not feel smothered or institutionalized.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for such a lovely review. It's always a pleasure hearing how well your mum is getting on at Netley Court - especially as she nears such an amazing age!We're really glad you've noticed the difference the new Well-being Lead and activities team have made. They've been working hard to add more variety and keep things fresh, so it's brilliant to hear your mum is enjoying such a full social life (even more than yours - which gave us all a smile!).Your kind words about the team's care, patience, and the atmosphere in the home really mean a lot. We're lucky to have such a dedicated group here who genuinely care, and it's lovely to see the laughter and relationships between residents and staff being recognised.Thanks again for your continued support - and for being part of the Netley Court family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A D (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Netley Court Care Home is, without a doubt, the best care home in Southampton. I cannot praise it highly enough. The Manager is always available to offer reassurance and support, and this level of dedication extends to the entire staff team.
The receptionists are warm and welcoming, creating a comforting
atmosphere from the moment you walk in. The housekeeping team keeps the home spotless and beautifully maintained, and the laundry service is consistently excellent.The Maintenance Man is great and very helpful.
Both of my parents have received exemplary care from the dedicated and compassionate care staff. The activities on offer are outstanding, with a wide variety that ensures there's always something engaging for the residents.The Food is always good and there is a wide variety. If I have missed anyone I'm so sorry as you have all been amazing.
I want to extend my heartfelt thanks to everyone at Netley Court for the incredible care and support you've given to both my Mum and Dad.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for your kind and heartfelt review. We're truly touched by your words and delighted to hear that both your Mum and Dad have received such positive care and support at Netley Court. Your recognition of the whole team - from care staff, reception, housekeeping, maintenance, and beyond - means a great deal to us all. Everyone here is dedicated to creating a warm, welcoming, and safe environment, and it's lovely to know that this has been your experience. We're so pleased that the activities, food, and overall atmosphere have made a difference to your family. Thank you again for your trust and support - it's been our privilege to care for your parents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela T (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum entered Netley Court Care home in September 2023 and settled well and was very happy. Whilst she never integrated and made use of the fantastic facilities or got involved in the many arranged activities she was in her way very happy. The staff always cared for mum with kindness, and dignity and
kept her safe and secure. The friendliness of the whole team was always evident when the family visited and this made visits an enjoyable experience. In the last few weeks of mums life and particularly the last few days, 'nothing' to keep mum safe and comfortable was too much for the team. I was able to stay at the home during mums last days which enabled me to be with mum at the end. I cannot thank the management and whole staff team enough for the care of my mum and the dignity with which she was able to pass away.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for your kind and heartfelt words. We're truly honoured to have cared for your mum and are glad she felt safe and comfortable with us. It means a great deal to know that our team could support both her and your family during such a difficult time. Your appreciation will be shared with everyone here at Netley Court. Thank you again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lucy N (Granddaughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Netley Court Care Home has provided the perfect spot for my grandparents to have respite care while their carers was on holiday.The staff are all kind and caring, welcoming and friendly. My grandparents are learning from the socialisation and moving around. We are grateful and would recommend Netley
Court and would be used again if needed. Thank you.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for your kind words. We're delighted to hear that your grandparents had a positive experience at Netley Court and benefited from their time with us. It's wonderful to know they felt welcomed and supported by our team. We truly appreciate your recommendation and would be more than happy to welcome them back anytime.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann P (Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly commend Netley Court Care Home. The atmosphere at all times during my 4/52 stay was of kindness and genuine caring concern for all the residents and importantly and most marked, between all members of staff in their various, numerous roles. At all times, I felt welcomed, very cared for, secure,
safe and valued as a person. The facilities were clean, comfortable, well planned and decor of a high standard. Laundry facilities and marking provision of all patients clothing on admission, pre laundering, was a welcome impressive service. The food and menus varied interesting, well cooked and amounts perfectly satisfying. The daily provision of wine with some meals was welcome happening for those who enjoy it, much appreciated. The gardens, safely fenced from the Solent, are a welcome feature of this very happy home. The excellent activities and outings staff organised very enjoyable 'outings' - tandem rides and river trips within the New Forest area within the care home including a 'Church service on Easter Day.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for your kind and thoughtful review. We're delighted to hear you felt welcomed, safe, and well cared for during your stay at Netley Court. It's especially rewarding to know you noticed the strong sense of teamwork among our staff and enjoyed the food, facilities, and activities - including the outings and Easter service.Your kind words mean a great deal to the team, and we're so pleased we could make your time with us a positive experience.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Friend of Resident) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Enjoy visiting my friend at this care home, she is really happy and very well cared for.
A lovely friendly caring facility, the food is superb and have no hesitation in recommending to others.
Lots of lovely events are also held for residents, family etc
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you for your kind review and we look forward to seeing you again soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nigel P (Son of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful care home, very welcoming, friendly and caring staff, extremely comfortable facilities with lovely lounges, dining areas and Residents en suite rooms. A superb location with beautiful grounds and gardens. A first class care home with excellent staff,
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for your wonderful review. We're delighted to hear that you found our home welcoming and our staff friendly and caring. It's lovely to know that you appreciated the comfort of our facilities, including the lounges, dining areas, and en suite rooms, as well as the beautiful surroundings we're so fortunate to enjoy. Your kind words mean a great deal to our whole team and we're so pleased you consider us a first-class care home - that's exactly what we strive to be every day.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline B (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became a resident of Netley Court last August but has sadly passed away recently but I could not have wished for a better place for him to of spent his last days. The staff are amazing, so caring and nothing is too much trouble for them which puts you as ease when leaving the care of your
loved ones with them.
The place itself is welcoming from the time you step into the reception area, the rooms are of a high standard and this continues through to the communal areas. The gardens are a friendly place to sit and watch the boats and activities on the river, which my father took great pleasure in doing.
The daily activities help the residents come together (if they wish) as a community so they don't feel as they are on their own. This helped my father a great deal as he was not to sure at the start about leaving his home.
All I can say is if you are looking for a caring, friendly safe place for your loved ones you must take a look at Netley Court you won't be disappointed.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for your kind words, we miss dad so much but were blessed to have had him as part of our family x

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R W (Husband of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Netley Court is a first class quality establishment, totally fit for purpose. The management and staff are truly superb!
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for your lovely review. It really means a lot to hear that you see Netley Court as a first-class homeits exactly what we strive to be. Your kind words about our management and staff will be shared with the whole team; theyll be so pleased to know their efforts are appreciated. Were truly grateful for your support.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susie S (Friend of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a difficult decision for our freind to leave her home, but after looking around various care homes. Netley Court was the most suitable one for our her. They have been very helpful from the start of our first contact with them.
The friendly and caring staff
The clean homely beautiful interior.
Beautiful
ensuite rooms
Amazing food
A lovely view from the garden over the river solent.
Our freind is very happy here....They always make visitors very welcome. Our freind is a member of our church, and they made 20 of our church seniors very welcome as we met together in the home.They supplied us with tea, good coffee and lovely cakes. It was a visit that made our freind very happy.
We are so thankful we found Netley Court.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you for your kind words. We're so pleased your friend feels at home at Netley Court and that you've found our team to be so welcoming. It was our pleasure to host your group and help your friend stay connected with her church community. You are always welcome here, and we truly appreciate your support.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew M (Grandson of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad receives excellent care at Netley Court and is so much happier, This gives me great piece of mind. The staff are kind and attentive, and the home is clean, homely & welcoming, and has a lovely atmosphere.
Thank You
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you for your kind review. We are thrilled to hear that your Grandad is happy and well cared for here at Netley Court. Your trust and feedback mean the world to us!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim G (Daughter of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I bought my father to Netley Court beginning November 2024. He was very reluctant to leave his home and go somewhere strange for him.
With the kindness, care, support of all the staff Dad began to respond to all the staff's lovely manner towards him. Nothing at all was too much trouble for them and
he was regularly checked on through the day and night - cups of tea at any time within the 24 hours.
The staff were extremely supportive to me and my family, at all times, keeping me up to date of how Dad was managing, food intake and speaking with his Doctor on numerous occasions. Nothing was too much trouble for them.
I would highly recommend Netley Court in every way.
I would like to say a massive thank you to all staff at NC (on every level) for giving my Dad a very peaceful loving experience in his last 7 months of his life. Thank you.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Oh.... thank you so much... we so so so loved Dad as you know. His smile was infectious and his laughter a delight. We miss him so much and are so glad you chose Netley Court so we could be a part of his life and yours. Come visit soon!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John G (Son-in-law of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked for a care home for my father in law for a while and after being recommend to go and look at Netley Court we decided to make a visit. The impression we received was of a very caring home where the staff were clearly involved with the residents on a personal level and it was obvious that this
was a really well run care home with caring staff and management. The food was excellent and staff happy to make something for you off the main menu if required. There were also numerous activities going on and all displayed on the activity board in order that we could preplan. I would have no hesitation in recommending Netley Court to any prospective user.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for your kind words and for taking the time to share your experience of Netley Court. We are delighted to hear that you found our home to be warm, caring, and well-run.Your recommendation means so much to us, and we are grateful for your support. If there is ever anything we can do to assist you further, please don't hesitate to reach out. Hope to see you soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Resident) assisted by family/friend published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Netley Court Care Home is very good. It is lovely here.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you for your kind words! We are so pleased to hear that you are enjoying your time at Netley Court. Your happiness and well-being mean so much to us. If there is anything more we can do to make your stay even better, please let us know.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W L (Son of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father and mother have been booked into Netley Court. My father came directly from his home and my mother from hospital.
The process has been carried out with compassion and professionalism by the nursing and admission staff.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you for taking the time to share your experience. We are delighted to hear your Mum and Dads transition to Netley Court has been handled with compassion and professionalism. Our team is dedicated to providing the highest level of care and support, ensuring every resident and their family feel comfortable and well looked after. We truly appreciate your kind words and trust in us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert F (Son of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to express my heartfelt gratitude to the team at Netley Court Care Home for their exceptional care and support of my 96-year-old father. Living far away, I was initially worried about finding the right place for him after a few falls that led to hospital stays. After much family discussion, we
arranged a respite stay at Netley Court, just 11 minutes from my home.
From the start, I was impressed by the kindness, professionalism, and attentiveness of the staff. My father, who values his independence, felt comfortable and well cared for. It was clear that the team genuinely cares about their residents and went out of their way to make him feel respected.
Though he chose to return home after his stay, the team has been incredibly supportive and understanding. I'm reassured knowing he'll be in good hands when he returns for a respite stay over Christmas. Thank you to everyone at Netley Court for your kindness, patience, and ongoing support.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for your kind review. We look forward to seeing you both again at Christmas.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann W (Wife of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I have been treated with such kindness and respect. I can't say how the staff have made this so good for us. My husband loves coming here. Thank you to all the great staff at Netley Court.
Reply from Sarah Gillett, Homes Admission Advisor at Netley Court Care Home

Thank you; we adore you both and are glad you feel he is in safe hands. Thank you for this kind review, which I will share with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul L (Son of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This heart-felt thanks is for the manager, without his care and attention to a very frightened mother, she would not have left her home.
He was so gentle and understanding with her not only getting her out of her home but into his car was amazing.
Kept reassuring her throughout the journey and also
once we got to the care home the chap was brilliant.
Please pass on my sincere thanks to him.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much. We will absolutely pass this on to the general manager. We always like to do whatever we can to make residents feel at ease during the admission process and I am glad this all worked out for Mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Terence D (Son of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had an excellent stay at Netley Court, despite her initial trepidation. The management and care were first-class. Mum's feedback on return was that she enjoyed the stay and would like to stay there again when respite is needed. Upon her return, we noticed an improvement in her physical as well
as mental state. She enjoyed taking part in the activities and mentioned that all the staff who took care of her were wonderful. Thank you all at Netley Court.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for this kind review. We loved having Mum stay and she is welcome anytime.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Netley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.950 for Netley Court Care Home is calculated as follows: ( (362 Excellents x 5) + (19 Goods x 4) ) ÷ 381 Ratings = 4.95
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Netley Court Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 hours ago

Residential Dementia Residential Care

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (13)

Meet the Team (6)

Moira

Moira Baxter

Job Title: General Manager Joined: 2024

What I do:
I manage the running of Netley Court to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. That joy for life spills over into their fun and lively personalities that give constant pleasure, not just to me but to my team too.


My experience:
With over 20 years of experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City & Guilds teaching certificate.


About me:
In my spare time, I love getting out into the outdoors with my dog, spending time with my family, eating out, and reading.

Justyna

Justyna Wawro

Job Title: Deputy Manager Joined: 2023

What I Do:
I joined Cinnamon, as Deputy Manager at Netley Court, in May 2023. I work beside the General Manager as part of the management team who makes sure that both residents and staff members are safe and well looked after. My role is to ensure that every resident in Netley Court receives high-quality care which is well deserved.


My Experience:
I have worked in the Care Sector since 2012 when I started my journey as a Care Assistant. In 2019 I completed my Bachelor of Science Degree in Health, Community and Social Care Studies. Working with and for people who live with dementia has always been my passion. I would like to think that I am making a difference in residents' and families' lives by supporting them and fulfilling their needs.


About me:
I am originally from Poland. I love to go back there for a holiday and spend some quality time with my family and friends. My lovely partner and I have a daughter who is my complete world. I am a big pet lover. I have 2 cats Elsa and Biscuit. I love good food and dinner parties.

Sarah

Sarah Gillett

Job Title: Home Admissions Advisor Joined: 2017

I joined Cinnamon in November 2017. In my role, I help to support families through the transition into residential care.


Choosing the right care can be a difficult decision for all involved, but my job is to help this process run as smoothly as possible by guiding our new residents and their family members through this life-changing move with support, great understanding and empathy.

David

David Wignall

Job Title: Head Chef Joined: 2025

As the head chef at Netley Court, I am responsible for providing a healthy, well-balanced variety of meals and snacks to our residents every day. It is important to me that every resident looks forward to mealtimes and their meals are packed with nutrition and include any special dietary requirements. I oversee a team of people dedicated to providing the best possible dining experience for our residents.
I started my culinary career aged 15, working on the Isle of Man after college. I’ve cooked for the army, prepared regimental dinners, and worked in Dubai at a five-star hotel and on cruise liners. In London, I cooked for royals, government ministers, and celebrities. As a freelance chef for eight years, I specialized in kosher cuisine, helping a small company become the country’s leading kosher caterer. My experience includes cooking at the House of Lords, No. 10 Downing Street, and serving as a Head Chef at Harrods.

Elliot

Elliot Steel

Job Title: Hospitality Manager Joined: 2025

My role at Netley Court is to work with the Head chef, the activities team, and the housekeeping department to ensure that our residents and their visitors all receive the best hospitality experience during their time here.
Our aim is to provide the highest standards from a simple coffee and cake in the bar area to enhancing the dining experience.
I'll also be working closely with the housekeeping team and together we'll strive to make Netley Court a clean, comfortable, and fresh home for all of our guests and residents.
I have been working in the catering, hospitality, and care industry for over 30 years now. During my time I have enjoyed experiences in various hotels and restaurants around the world. More recently I have worked in both contract catering roles and the care industry. I have experience in head chef roles, catering management roles and overseeing hospitality. I look forward to sharing the knowledge and skills I have learned with the team at Netley Court

Tanya

Tanya Riley

Job Title: Administrator

What I do:
It is my privilege to provide the home and residents with administrative support on a daily basis.


My experience:
As a certified bookkeeper and with over 35 years of experience providing administrative support, I have worked in many sectors including finance, private healthcare and residential care, of which residential care is my favourite.


About me:
With three adult children, two dogs, a cat and a husband, I’m kept busy for most of my free time.

Frequently Asked Questions about Netley Court Care Home

What types of Care is Netley Court Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Netley Court Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Netley Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Netley Court Care Home to the centre of Southampton?

3.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Netley Court Care Home to verify any information. View our terms and conditions. Netley Court Care Home has an Enhanced Service - more info.