
From the moment we arrived at Netley Court we were made to feel welcome.June B(Friend of Resident/Service User)

My husband loves coming here. Thank you to all the great staff at Netley Court.Ann W(Wife of Resident/Service User)

She is constantly encouraged to join in with activities and she loves chatting to staff.Charis M(Niece of Resident/Service User)

From the moment we arrived at Netley Court we were made to feel welcome.June B(Friend of Resident/Service User)

My husband loves coming here. Thank you to all the great staff at Netley Court.Ann W(Wife of Resident/Service User)

She is constantly encouraged to join in with activities and she loves chatting to staff.Charis M(Niece of Resident/Service User)

Netley Court is a purpose-built residential care home located in the heart of Netley Abbey, enjoying a unique waterfront setting with stunning views across Southampton Water. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Netley Court combines compassionate, person-centred care with comfortable, thoughtfully designed surroundings.
The home offers spacious, thoughtfully designed bedrooms, each beautifully furnished and complete with a large en-suite...
Care Provided by Netley Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fee is subject to a pre-admission assessment and availability
The price(s) shown are provided by the care home. Contact Netley Court Care Home for full pricing details and T&Cs.
Contact Netley Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- Moira Baxter (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Netley Court Care Home Reviews (115)
Netley Court Care Home has a Review Score of 9.9 (9.887) out of 10, based on 19 reviews in the last 2 years.
Over all time Netley Court Care Home has 115 reviews.
The care home is of a very high standard. My in-laws feel very at home. The care staff are fantastic, kind and understanding. The management embraces the essence of kindness together with managing. Thank you to everyone.
Thank you so much for this lovely review, I will be sure to pass on your kind comments to the rest of the team. It really does mean a lot to have such positive feedback. Thank you again.
Thank you for looking after my Mum!
Thank you so much for your very lovely review, I will pass your kind comments on to the team.
During my visit, a very helpful member of staff enabled the resident and myself to enjoy the beautiful garden. The garden itself has very appropriate seating for residents with mobility difficulties, and the flowers added a cheerful note.
While we were enjoying sitting outside in the sunshine, other residents were experiencing the care given by the staff, which seemed excellent - it was good to witness this.
The actual building is bright and tastefully decorated.
I was really pleased to see my mother cared for so well. The knowledge of my mother's day-to-day condition, care issues and the onward plan was very impressive. From the general manager to care assistants, the quality of the care at Netley is always good. The ambience, cleanliness, furnishing and gardens are really wonderful.
Thank you so much for taking the time to write us such a lovely review, it was our pleasure to care for your mum. Warmest wishes Christine
Netley Court Care Home was ideal for what my friend was in need of at the time. The care she received was very good and helped her on her way to full health. She did not want to leave her room and join in on the activities but from what I witnessed they were good. She enjoyed the views and the garden
Thank you for your feedback, we are glad we were able to help your friend in her recovery.
Staff are excellent, and nothing is too much trouble.
Thank you, Sheila, for your feedback on your 2-week stay; we loved having you here at Netley Court.
I feel there could have been a lot more information about how the home is run and the different ways I now know we can keep in contact. At the onset dad needed more help with his personal care; did the staff not see this? The laundry has been a problem. One person available to contact would have been preferable. The staff seems very busy maybe a time slot could be given? So many email addresses. After six months we now see how the home is run it would have been useful to know more at the onset there has been some frustration. There are aspects of care and human interaction which appear to be very nice - a good atmosphere. The garden is a great place the decor inside is fine. The phone system seems problematic. Is there a need for more staff?
Excellent services and facilities. Beautiful location.
Thank you for such a lovely review, we are so pleased you enjoyed your time here at Netley Court.
Everything is all okay.
Thank you for such a lovely review, we are so pleased you enjoy living at Netley Court.
I was so pleased my mother enjoyed her two week respite stay at Netley Court Care Home. All the staff were very friendly and made you feel welcomed. The two weeks stay gave mum a new lease of life with the daily activities and the company of other residents. The facilities at Netley Court were excellent.
We really enjoyed having your mother stay with us, and we are so pleased it had a positive impact on her return home.
Thank you again we really appreciate you taking the time to share your experience
Nan was here for a few months, even with all of the restrictions, she felt really at ease and calm, loved all of the activities provided and the staff were extremely friendly.
This is my third visit to Netley Court Care Home. I have had two respite care visits after major surgery and one for a Christmas Break. I have always found the facilities first-class with a professional and caring staff. It is a luxury care home providing first-class service. The Admissions Advisor is an asset to this company and should be recognised as such.
My dad became a resident at Netley Court back in January following the sudden passing of my mum. I had concerns at first because he was moving so far away from his home in Yorkshire and the things that he knew and loved. But he's close to my sister and her husband, and this is a real help. I should not have doubted anything. From the moment Dad arrived, the staff have shown him so much care and respect and helped him get over the passing of Mum. Dad is constantly singing the praises of the staff and the homely feel that surrounds him. There are so many activities going on, and this really helped him with his dementia, and he truly seems to have settled into a routine that suits him. His room is very comfortable with everything that he would need, and the food he receives is constantly first class.
From all the team at Netley Court.
When my mum passed away suddenly before Christmas we were left with a dilemma about the care of my dad. They lived in Yorkshire, we live in Southampton. After lots of consideration, we decided moving him south was the best option. That problem solved. Then came the bigger problem. The right care home for Dad to get the level of care and attention he was getting at home from carers and my mum. We wanted him to be comfortable, safe, cared for and in a special way ‘loved’. I am so happy that my husband found Netley Court Care Home. It certainly ticks more boxes than I had listed. My dad is so happy, very relaxed and enjoying his days with his fellow residents. The staff are amazing and are constantly looking after Dad and all his needs. The feel of Netley Court isn’t of a care home but of an elderly person's first-class hotel. From the cosy entrance/reception to the en-suite colourful rooms. It really is first class. I rest at night knowing Dad is in the safest most comfortable place.
Thank you for this lovely review. It's a pleasure to care for your Dad.
From all the team at Netley Court.
The staff worked fantastically with us all to achieve the best set up for them with their rooms, easy safe access to the garden and sea views, their own furniture etc.
Fantastic staff always there with a cheery smile and a friendly supportive ear. Nothing is too much trouble.
We thank everyone at Netley Court for their continuing excellent work.
When dementia got too much for Mum to live at home anymore, we chose Netley for her as her new home. When we came to have a look around first of all, the staff seemed so friendly, kind and caring. They wanted to know about Mum as a person. We loved the activities timetable every week and nearly got run over in the stampede for their daily Happy Hour. I asked why there weren't many people in their rooms - the answer - we like to get them involved in what's going on. This has turned out to be so true. The rooms are bright and spacious and it's in a fabulous location. Next month Mum has been in Netley for two years and it was definitely the right decision for us. Mum is so happy. She is always saying how lovely everyone is that looks after her.
Thank you for your review on Netley Court and your very kind comments.
Netley Care Home has the perfect balance between luxury and cosy comfort. The staff are always welcoming and friendly and the stunning garden view over the waters is spectacular all year round. Families of loved ones residing in Netley have full peace of mind knowing that the care and accommodation is outstanding, as per the recent CQC report.
Thank you for your very kind review of Netley Court.
I would like to say what a lovely care home Netley Court is. The staff are so professional. The care they give to their residents is second to none. Nothing is to much trouble. Netley Court is a home with a heart.
Thank you for your review on Netley Court and the kind comments you have made.
My mother has been a resident at Netley Court for over two years. We compared with several other care homes in the area, but the family’s decision was unanimous, based on the quality of the facilities and location - overlooking Southampton Water and close to Victoria Country Park. She is happy with her sunny room and very appreciative of the kindness and care she receives from all the staff and carers. We take comfort that she is happy and well cared for at Netley Court.
Since visiting my mother-in-law daily for 2-3 weeks I have been most impressed with the care and attention she received. Everyone we interacted with was approachable and offered assistance with reassurance and understanding. I think you have the right formula at Netley Court as all the staff seemed to be happy in the workplace. I loved seeing the way staff engaged with the residents as well as offering support to family members as well. Excellent work and many thanks for looking after my mother-in-law.
Helen, thank you for your lovely review of Netley Court. It was a pleasure to care for your mother-in-law.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 August 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (23) & Events (4)
- 31 Jul 2026
We're delighted to announce that Netley Court Care Home is now live with Sensio RoomMate! This innovative technology helps us enhance the care and reassurance we provide by discreetly monitoring...
- 27 Jul 2026
It was a pleasure to host this event for our residents, families, and the local community. Our residents enjoyed all the joys of a community festival in their back garden,...
- 27 Jul 2026
It's a delightful experience for our residents to interact with the children, bringing joy, laughter, and a sense of community. These engaging moments not only brighten our days but also...
- 19 Aug 2026Organiser: Netley Court Care Home
- 23 Aug 2026Organiser: Netley Court Care Home
- 26 Aug 2026Organiser: Netley Court Care Home
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 31 Jan 2024Recipient: Cinnamon Care Collection
Accreditations
There are no accreditations posted yet for Netley Court Care Home.
Meet the Team (6)

I manage the running of Netley Court to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. That joy for life spills over into their fun and lively personalities that give constant pleasure, not just to me but to my team too.
My experience:With over 20 years of experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City & Guilds teaching certificate.
About me:In my spare time, I love getting out into the outdoors with my dog, spending time with my family, eating out, and reading.

I joined Cinnamon, as Deputy Manager at Netley Court, in May 2023. I work beside the General Manager as part of the management team who makes sure that both residents and staff members are safe and well looked after. My role is to ensure that every resident in Netley Court receives high-quality care which is well deserved.
My Experience:I have worked in the Care Sector since 2012 when I started my journey as a Care Assistant. In 2019 I completed my Bachelor of Science Degree in Health, Community and Social Care Studies. Working with and for people who live with dementia has always been my passion. I would like to think that I am making a difference in residents' and families' lives by supporting them and fulfilling their needs.
About me:I am originally from Poland. I love to go back there for a holiday and spend some quality time with my family and friends. My lovely partner and I have a daughter who is my complete world. I am a big pet lover. I have 2 cats Elsa and Biscuit. I love good food and dinner parties.

I started my culinary career aged 15, working on the Isle of Man after college. I’ve cooked for the army, prepared regimental dinners, and worked in Dubai at a five-star hotel and on cruise liners. In London, I cooked for royals, government ministers, and celebrities. As a freelance chef for eight years, I specialized in kosher cuisine, helping a small company become the country’s leading kosher caterer. My experience includes cooking at the House of Lords, No. 10 Downing Street, and serving as a Head Chef at Harrods.

I focus on creating meaningful moments that bring joy, comfort, and connection into each day. My responsibilities include planning and delivering engaging and inclusive activities that promote the physical, emotional and social well-being of every resident. I invest time in getting to know everyone, their individual stories, interests and abilities, which helps in ensuring every activity feels personal and purposeful. From themed events and sensory sessions to music, reminiscence, and gentle exercise, my goal is to make each day stimulating, fulfilling and full of smiles.
My ExperienceI am a former Deputy Care Manager of two homes, driven by a passion for creating meaningful and joyful experiences for those in care. My experience includes supporting adults with learning disabilities and adults living with dementia, which has provided me with a deep understanding of individual needs, abilities, and the elements that bring people happiness and purpose. I hold a BA (Hons) in Education Studies and History, a Diploma of Higher Education in Social Welfare Studies, and have also studied social work. This blend of education and hands-on experience allows me to bring creativity, structure, and empathy to everything I do.
About MeOriginally from Burton on Trent in Staffordshire, I attended university in Lincoln and have lived in Pembrokeshire, studying at Swansea University. I now reside in a small village outside of Southampton with my partner and our youngest son. I have two older stepchildren who live in Pembrokeshire, and it’s always lovely when my daughter visits and volunteers here at Netley Court, allowing us to share these experiences together. Outside of work, I enjoy cooking, reading, walking on the beach, and playing with my son. These simple pleasures keep me inspired, happy, and grounded.

My role at Netley Court is to work with the Head Chef, the Wellbeing & Lifestyle team, and the housekeeping department to ensure that our residents and their visitors all receive the best hospitality experience during their time here. Our aim is to provide the highest standards, from a simple coffee and cake in the bar area to enhancing the dining experience. I also work closely with the housekeeping team, and together we strive to make Netley Court the very best care home.
My ExperienceI have been working in the catering, hospitality, and care industry for over 30 years now. During my time, I have enjoyed experiences in various hotels and restaurants around the world. More recently, I have worked in both contract catering roles and the care industry. I have experience in head chef roles, catering management roles and overseeing hospitality. I look forward to sharing the knowledge and skills I have learned with the team at Netley Court.
About MeI grew up in Salisbury for the first 20 years of my life and then spent five years travelling overseas. For a lot of that time, I was based in Sydney, Australia, which was an amazing experience. When I returned to the UK, I ran my own catering business for 12 years. I now have two sons, and we enjoy our spare time playing and following football together. I love spending time with them and watching them grow into interesting young individuals.

I support families through the often emotional journey of transitioning into care, offering clear, compassionate advice every step of the way. My approach is professional yet personal, focused on building trust, providing reassurance, and helping families make informed decisions with confidence.
My ExperienceI bring many years of experience within the healthcare sector. With a Level 3 qualification in Lead Health and Social Care, I have developed a strong and comprehensive understanding of care needs, ensuring every individual and family receives the highest level of guidance and support.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Netley Court Care Home to verify any information. View our terms and conditions. Netley Court Care Home has an Enhanced Service -more info.