Netley Court Care Home

Victoria Road, Netley, Southampton SO31 5DR
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9.9 111 Reviews
  • Netley Court Care Home, Southampton
Netley Court is a purpose-built residential care home set in the heart of the village of Netley Abbey and sitting right on the waterfront giving stunning, waterside views that provide residents with a calming and relaxing outlook. With easy access to major road networks, a convenient train station, excellent service by buses and a generous on-site car park, it is easy and convenient for family and friends to visit.

The spacious and practical bedrooms combine lovely furnishings with the latest design features that make independence a genuinely achievable goal and all come with a large, well designed and enabling en-suite wet room. Along with a belief that couples should to continue their life journey together, Netley Court also offers specially designed couple suites where fantastic care teams can provide care and support both individually and as a husband and wife.

The home delivers specialist dementia support, with residential care in separate specialist areas, through their own highly trained and dedicated teams. The key to all they do is a focus on dignity, personal choice and independence; all of the residents are encouraged and supported to do all they can for themselves. It is clear in all that they do, every resident, every day, gets the care comfort and companionship that they and their loved ones would wish for.

Netley Court has a hairdressing salon, library, hobby studio, music room, balconies, potting shed, lifestyle kitchens, stunning views, large easy access landscaped gardens and other communal spaces that the team deliver range of activities that both stimulate and engage all residents.

At Netley Court the residents enjoy the lifestyle they deserve with the care they need.

Show Netley Court Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950

Fee is subject to a pre-admission assessment and availability

These prices are only a guideline, please contact Netley Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Moira Baxter (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Netley Court Care Home Reviews (111)

Total of 111, showing 41-60
9.9

Netley Court Care Home has a Review Score of 9.9 (9.934) out of 10, based on 33 reviews in the last 2 years. Over all time Netley Court Care Home has 111 reviews.

Overall Experience

  • 106
  • 3
  • 2
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Date Published

111
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78

Review from J D (Friend of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Netley Court Care Home was ideal for what my friend was in need of at the time. The care she received was very good and helped her on her way to full health. She did not want to leave her room and join in on the activities but from what I witnessed they were good. She enjoyed the views and the garden

Reply from Julie Bartholomew, Homes admission advisor at Netley Court Care Home

Thank you for your feedback, we are glad we were able to help your friend in her recovery.

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Review from Sheila L (Respite Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy two-week stay.
Staff are excellent, and nothing is too much trouble.

Reply from Julie Bartholomew, Homes admission advisor at Netley Court Care Home

Thank you, Sheila, for your feedback on your 2-week stay; we loved having you here at Netley Court.

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Review from F C (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel there could have been a lot more information about how the home is run and the different ways I now know we can keep in contact. At the onset dad needed more help with his personal care; did the staff not see this? The laundry has been a problem. One person available to contact would have been
preferable. The staff seems very busy maybe a time slot could be given? So many email addresses. After six months we now see how the home is run it would have been useful to know more at the onset there has been some frustration. There are aspects of care and human interaction which appear to be very nice - a good atmosphere. The garden is a great place the decor inside is fine. The phone system seems problematic. Is there a need for more staff?

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Review from P B (Resident) assisted by family/friend published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent services and facilities. Beautiful location.

Reply from Julie Bartholomew, Homes admission advisor at Netley Court Care Home

Thank you for such a lovely review, we are so pleased you enjoyed your time here at Netley Court.

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Review from Barbara L (Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is all okay.

Reply from Julie Bartholomew, Homes Admission Advisor at Netley Court Care Home

Thank you for such a lovely review, we are so pleased you enjoy living at Netley Court.

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Review from Steve H (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so pleased my mother enjoyed her two week respite stay at Netley Court Care Home. All the staff were very friendly and made you feel welcomed. The two weeks stay gave mum a new lease of life with the daily activities and the company of other residents. The facilities at Netley Court were excellent.

Reply from Julie Bartholomew, Homes admission advisor at Netley Court Care Home

Thank you for such a lovely review.
We really enjoyed having your mother stay with us, and we are so pleased it had a positive impact on her return home.
Thank you again we really appreciate you taking the time to share your experience

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Review from Morgan A (Great-Nephew of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan was here for a few months, even with all of the restrictions, she felt really at ease and calm, loved all of the activities provided and the staff were extremely friendly.

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Review from George P (Respite Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my third visit to Netley Court Care Home. I have had two respite care visits after major surgery and one for a Christmas Break. I have always found the facilities first-class with a professional and caring staff. It is a luxury care home providing first-class service. The Admissions Advisor
is an asset to this company and should be recognised as such.

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Review from Stuart W (Son of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident at Netley Court back in January following the sudden passing of my mum. I had concerns at first because he was moving so far away from his home in Yorkshire and the things that he knew and loved. But he's close to my sister and her husband, and this is a real help. I should
not have doubted anything. From the moment Dad arrived, the staff have shown him so much care and respect and helped him get over the passing of Mum. Dad is constantly singing the praises of the staff and the homely feel that surrounds him. There are so many activities going on, and this really helped him with his dementia, and he truly seems to have settled into a routine that suits him. His room is very comfortable with everything that he would need, and the food he receives is constantly first class.

Reply from Kathryn Duffell, Home Admissions Advisor at Netley Court Care Home

Thank you, your review is greatly appreciated.
From all the team at Netley Court.

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Review from Sharon B (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum passed away suddenly before Christmas we were left with a dilemma about the care of my dad. They lived in Yorkshire, we live in Southampton. After lots of consideration, we decided moving him south was the best option. That problem solved. Then came the bigger problem. The right care home
for Dad to get the level of care and attention he was getting at home from carers and my mum. We wanted him to be comfortable, safe, cared for and in a special way ‘loved’. I am so happy that my husband found Netley Court Care Home. It certainly ticks more boxes than I had listed. My dad is so happy, very relaxed and enjoying his days with his fellow residents. The staff are amazing and are constantly looking after Dad and all his needs. The feel of Netley Court isn’t of a care home but of an elderly person's first-class hotel. From the cosy entrance/reception to the en-suite colourful rooms. It really is first class. I rest at night knowing Dad is in the safest most comfortable place.

Reply from Kathryn Duffell, Home Admissions Advisor at Netley Court Care Home

Dear Sharon,
Thank you for this lovely review. It's a pleasure to care for your Dad.
From all the team at Netley Court.

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Review from Ruth P (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both our parents live at Netley Court, moving in at different times for different reasons.
The staff worked fantastically with us all to achieve the best set up for them with their rooms, easy safe access to the garden and sea views, their own furniture etc.
Fantastic staff always there with a cheery
smile and a friendly supportive ear. Nothing is too much trouble.
We thank everyone at Netley Court for their continuing excellent work.

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Review from Helen A (Daughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When dementia got too much for Mum to live at home anymore, we chose Netley for her as her new home. When we came to have a look around first of all, the staff seemed so friendly, kind and caring. They wanted to know about Mum as a person. We loved the activities timetable every week and nearly got
run over in the stampede for their daily Happy Hour. I asked why there weren't many people in their rooms - the answer - we like to get them involved in what's going on. This has turned out to be so true. The rooms are bright and spacious and it's in a fabulous location. Next month Mum has been in Netley for two years and it was definitely the right decision for us. Mum is so happy. She is always saying how lovely everyone is that looks after her.

Reply from Mark Shockledge, Senior General Manager at Netley Court Care Home

Thank you for your review on Netley Court and your very kind comments.

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Review from Douglas W (Son of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Netley Care Home has the perfect balance between luxury and cosy comfort. The staff are always welcoming and friendly and the stunning garden view over the waters is spectacular all year round. Families of loved ones residing in Netley have full peace of mind knowing that the care and accommodation
is outstanding, as per the recent CQC report.

Reply from Mark Shockledge, Senior General Manager at Netley Court Care Home

Thank you for your very kind review of Netley Court.

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Review from Tina R (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say what a lovely care home Netley Court is. The staff are so professional. The care they give to their residents is second to none. Nothing is to much trouble. Netley Court is a home with a heart.

Reply from Mark Shockledge, General Manager at Netley Court Care Home

Thank you for your review on Netley Court and the kind comments you have made.

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Review from Alan D (Son of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Netley Court for over two years. We compared with several other care homes in the area, but the family’s decision was unanimous, based on the quality of the facilities and location - overlooking Southampton Water and close to Victoria Country Park. She is happy with
her sunny room and very appreciative of the kindness and care she receives from all the staff and carers. We take comfort that she is happy and well cared for at Netley Court.

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Review from Helen P (Daughter-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since visiting my mother-in-law daily for 2-3 weeks I have been most impressed with the care and attention she received. Everyone we interacted with was approachable and offered assistance with reassurance and understanding. I think you have the right formula at Netley Court as all the staff seemed
to be happy in the workplace. I loved seeing the way staff engaged with the residents as well as offering support to family members as well. Excellent work and many thanks for looking after my mother-in-law.

Reply from Mark Shockledge, Senior General Manager at Netley Court Care Home

Helen, thank you for your lovely review of Netley Court. It was a pleasure to care for your mother-in-law.

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Review from Alan P (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was such a releif to see mum in beautiful surroundings with caring, thoughtful, professinal staff for her final days. I cannot speak highly enough of the standard of care mum recieved.
Thank you

Reply from Mark Shockledge, Senior General Manager at Netley Court Care Home

Thank you for your kind review on Netley Court Alan.

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Review from Dave G (Friend of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a brilliant nursing home, I thoroughly enjoy visiting my friend. Very kind and friendly members of staff. Beautiful common areas and great rooms. Would highly recommend!

Reply from Kathryn Duffell, Home Admissions Advisor at Netley Court Care Home

Many thanks for your lovely review, we really appreciate your feedback.

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Review from Zoe G (Relative of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful care home, always very well kept whenever we visit. The staff are friendly, polite and incredibly helpful. It’s so nice to know our loved ones are being well looked after!

Reply from Mark Shockledge, General Manager at Netley Court Care Home

Zoe, thank you for your review of Netley Court, sincere thanks for your very kind comments.

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Review from H B (Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here in great trepidation and could not be more pleasantly surprised. I have been overwhelmed by the help, kindness and understanding shown by every member of staff. I can't find the words to express my gratitude.

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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Netley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.934 for Netley Court Care Home is calculated as follows: ( (367 Excellents x 5) + (26 Goods x 4) ) ÷ 393 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Netley Court Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

Meet the Team (6)

Moira

Moira Baxter

Job Title: General Manager

Joined: 2024

What I do:
I manage the running of Netley Court to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. That joy for life spills over into their fun and lively personalities that give constant pleasure, not just to me but to my team too.


My experience:
With over 20 years of experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City & Guilds teaching certificate.


About me:
In my spare time, I love getting out into the outdoors with my dog, spending time with my family, eating out, and reading.

Justyna

Justyna Wawro

Job Title: Deputy Manager

Joined: 2023

What I Do:
I joined Cinnamon, as Deputy Manager at Netley Court, in May 2023. I work beside the General Manager as part of the management team who makes sure that both residents and staff members are safe and well looked after. My role is to ensure that every resident in Netley Court receives high-quality care which is well deserved.


My Experience:
I have worked in the Care Sector since 2012 when I started my journey as a Care Assistant. In 2019 I completed my Bachelor of Science Degree in Health, Community and Social Care Studies. Working with and for people who live with dementia has always been my passion. I would like to think that I am making a difference in residents' and families' lives by supporting them and fulfilling their needs.


About me:
I am originally from Poland. I love to go back there for a holiday and spend some quality time with my family and friends. My lovely partner and I have a daughter who is my complete world. I am a big pet lover. I have 2 cats Elsa and Biscuit. I love good food and dinner parties.

Sarah

Sarah Gillett

Job Title: Home Admissions Advisor

Joined: 2017

I joined Cinnamon in November 2017. In my role, I help to support families through the transition into residential care.


Choosing the right care can be a difficult decision for all involved, but my job is to help this process run as smoothly as possible by guiding our new residents and their family members through this life-changing move with support, great understanding and empathy.

David

David Wignall

Job Title: Head Chef

Joined: 2025

As the head chef at Netley Court, I am responsible for providing a healthy, well-balanced variety of meals and snacks to our residents every day. It is important to me that every resident looks forward to mealtimes and their meals are packed with nutrition and include any special dietary requirements. I oversee a team of people dedicated to providing the best possible dining experience for our residents.
I started my culinary career aged 15, working on the Isle of Man after college. I’ve cooked for the army, prepared regimental dinners, and worked in Dubai at a five-star hotel and on cruise liners. In London, I cooked for royals, government ministers, and celebrities. As a freelance chef for eight years, I specialized in kosher cuisine, helping a small company become the country’s leading kosher caterer. My experience includes cooking at the House of Lords, No. 10 Downing Street, and serving as a Head Chef at Harrods.

Elliot

Elliot Steel

Job Title: Hospitality Manager

Joined: 2025

My role at Netley Court is to work with the Head chef, the activities team, and the housekeeping department to ensure that our residents and their visitors all receive the best hospitality experience during their time here.
Our aim is to provide the highest standards from a simple coffee and cake in the bar area to enhancing the dining experience.
I'll also be working closely with the housekeeping team and together we'll strive to make Netley Court a clean, comfortable, and fresh home for all of our guests and residents.
I have been working in the catering, hospitality, and care industry for over 30 years now. During my time I have enjoyed experiences in various hotels and restaurants around the world. More recently I have worked in both contract catering roles and the care industry. I have experience in head chef roles, catering management roles and overseeing hospitality. I look forward to sharing the knowledge and skills I have learned with the team at Netley Court

Tanya

Tanya Riley

Job Title: Administrator

What I do:
It is my privilege to provide the home and residents with administrative support on a daily basis.


My experience:
As a certified bookkeeper and with over 35 years of experience providing administrative support, I have worked in many sectors including finance, private healthcare and residential care, of which residential care is my favourite.


About me:
With three adult children, two dogs, a cat and a husband, I’m kept busy for most of my free time.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Netley Court Care Home to verify any information. View our terms and conditions. Netley Court Care Home has an Enhanced Service - more info.