
From the moment we arrived at Netley Court we were made to feel welcome.June B(Friend of Resident/Service User)

My husband loves coming here. Thank you to all the great staff at Netley Court.Ann W(Wife of Resident/Service User)

She is constantly encouraged to join in with activities and she loves chatting to staff.Charis M(Niece of Resident/Service User)

From the moment we arrived at Netley Court we were made to feel welcome.June B(Friend of Resident/Service User)

My husband loves coming here. Thank you to all the great staff at Netley Court.Ann W(Wife of Resident/Service User)

She is constantly encouraged to join in with activities and she loves chatting to staff.Charis M(Niece of Resident/Service User)

Netley Court is a purpose-built residential care home located in the heart of Netley Abbey, enjoying a unique waterfront setting with stunning views across Southampton Water. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Netley Court combines compassionate, person-centred care with comfortable, thoughtfully designed surroundings.
The home offers spacious, thoughtfully designed bedrooms, each beautifully furnished and complete with a large en-suite...
Care Provided by Netley Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fee is subject to a pre-admission assessment and availability
The price(s) shown are provided by the care home. Contact Netley Court Care Home for full pricing details and T&Cs.
Contact Netley Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- Moira Baxter (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Netley Court Care Home Reviews (115)
Netley Court Care Home has a Review Score of 9.9 (9.887) out of 10, based on 19 reviews in the last 2 years.
Over all time Netley Court Care Home has 115 reviews.
My mum had an excellent stay at Netley Court, despite her initial trepidation. The management and care were first-class. Mum's feedback on return was that she enjoyed the stay and would like to stay there again when respite is needed. Upon her return, we noticed an improvement in her physical as well as mental state. She enjoyed taking part in the activities and mentioned that all the staff who took care of her were wonderful. Thank you all at Netley Court.
Thank you so much for this kind review. We loved having Mum stay and she is welcome anytime.
We are aware that my aunty can be difficult but the care that she receives is brilliant. She is constantly encouraged to join in with activities and she loves chatting to staff.
We got there in the end. Thank you so much for this kind review we all appreciate it a lot.
From the moment we arrived at Netley Court we were made to feel welcome. The home is beautifully warm and very clean. The staff are very friendly and nothing is too much trouble. My friend had not been eating prior to her stay, but the excellent food and dining experience soon enticed her to eat, and so she started to get well very soon. After two weeks respite care, she was so much better. Thank you everyone.
Thank you for this lovely review, we are pleased we were able to help. Always here if needed, pop in and see us again soon.
All staff most helpful. Nothing is too much trouble. A pleasure to be at Netley Court.
Thank you so much, we are pleased we were able to help and look forward to seeing you again sometime.
Very pleased with level of care received. Mum is happy at Netley Court, the carers are lovely and have really got to know Mum, they are interested in her and treat her with great care and respect.
Thank you so much for your very kind review, it means a lot to the whole team. We adore your Mum.
During my visits I am always made very welcome.
Thank you so much Janet, I will ensure the team are aware of this lovely feedback. Glad to have you all as part of our family.
The whole team are incredible. I know my dad is safe and happy - thank you.
I will be sure to pass this on to all the team. Thank you for your kind words, and we are glad Dad is happy here at Netley Court.
Netley Court Care Home continues to exceed our expectations. It has the best team of staff you could wish for. Lots of activities, delicious food, and a happy, relaxed atmosphere, together with medical support when required.
Thank you so much for your lovely review; we really love having you as part of our family. Thanks again.
Recommend it to others happily.
Thank you for this lovely review. I will be sure to share this with the team, who will appreciate your kind words. Thank you again.
I have no qualms that my friend is well looked after and wants for nothing.
He is definitely at home here and loves his room.
Thank you for such lovely words. It is important that everyone who visits feels welcome. Thank you again.
We are always greeted by the biggest smiles on staff/receptionists' faces. Dad is happy and content, and his needs are well-catered for. Staff talk to us about what they are doing and listen to what we have to say, remembering we know Dad the best. Dad being in a home was not an easy decision, but we know that if he has to be cared for in one by others, there is no place we'd rather him be.
Thank you for your kind review; it really means a lot to us. We are glad you chose us too. Thank you.
In my husband's (resident) words, "This place is a nice place", which is all I can ask for as his wife of 64 years. Having to find a home for my husband has not been easy at all, but knowing how well he is cared for, respected and looked after is very reassuring. Being able to drive myself here every day to visit and being supported by staff myself is more than I could wish for. We all feel part of a community.
Thank you for your kind words. We are so glad he is happy here with us. We love that you are all now a part of our family.
All the staff at Netley Court are very kind, attentive and efficient. There seems to be an ethos of kindness, which stems from the carer staff, to the kitchen staff, cleaning staff and reception staff, which is wonderful. The entertainment and recreational staff are extraordinary, they seem to come up with new and interesting things for the residents to do. I wish my mum had moved in sooner.
Thank you so much for your kind review. We pride ourselves on giving our residents a great variety to their activities, we love to see them having fun. Thank you again.
The staff are very attentive and caring, always using my father-in-law name and engaging with him.
He enjoys the activities but would like to get out for a walk more often. The meals are well presented with ample choice available. It doesn't really feel like a care home, with several homely lounges on each floor to be with other residents or quietly on your own.
Such a welcoming and caring home. Outstanding location and environment. The team/staff are so friendly and helpful, creating a relaxed environment. The garden and views cannot be beaten. The team are outstanding in terms of assisting any transitions. Food is superb. The activities are outstanding and varied, ensuring exercise and stimulation. Boat trips and cycling - fantastic. Can't thank all at Netley Court enough.
Everyone is very welcoming and remembers my name. For any issues, I'm able to speak to the carers and they deal as best they can or make notes for other people to see. The activities ladies are very good, they keep my Mum entertained.
My dad is currently at the start of his four week respite care at Netley Court. So far I have been very impressed with the care and attention shown both to my dad and his extended family. On arrival he was greeted by his first name and has been to date - such a little thing but counts for a lot. All staff are very friendly and greet him/us with a smile and hello. He has just turned 90 and the staff at Netley Court were so accommodating, laying on a celebratory meal for his close family and made dad feel very special. We couldn’t have asked for more. I am confident the remainder of his stay will be as positive as the start.
My Dad went into Netley Court Care Home in April following a couple of falls in his home. I cannot fault the care provided by all of the staff at Netley Court. Right from day one the admins manager and the deputy manager were welcoming and professional. Dad felt instantly at home. All of the staff go out of their way to help Dad at every opportunity. They seem to know everybody's names and personal interests as well as the names of all the relatives, it's a very personal and caring service. The facilities are great and the garden overlooking Southampton Water is stunning. I cannot recommend Netley Court enough.
Thank you so much for this very kind review, it means the world to us. We have loved having you both as a part of our family and look forward to hopefully seeing you again. Keep in touch and give us a wave when you pass us by.
It appears to me that the residents are paying over-inflated fees for the rooms that are empty and cannot be filled. Bring in more people by reducing the fees.
My cousin has been a resident at Netley Court for almost a year now and during that time has increasingly required additional support and assurance. Netley Court has competently dealt with this so far and I am confident will continue to do so.
Thank you for your kind review and thank you for your confidence in us, this is much appreciated by the whole team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 August 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (23) & Events (4)
- 31 Jul 2026
We're delighted to announce that Netley Court Care Home is now live with Sensio RoomMate! This innovative technology helps us enhance the care and reassurance we provide by discreetly monitoring...
- 27 Jul 2026
It was a pleasure to host this event for our residents, families, and the local community. Our residents enjoyed all the joys of a community festival in their back garden,...
- 27 Jul 2026
It's a delightful experience for our residents to interact with the children, bringing joy, laughter, and a sense of community. These engaging moments not only brighten our days but also...
- 19 Aug 2026Organiser: Netley Court Care Home
- 23 Aug 2026Organiser: Netley Court Care Home
- 26 Aug 2026Organiser: Netley Court Care Home
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 31 Jan 2024Recipient: Cinnamon Care Collection
Accreditations
There are no accreditations posted yet for Netley Court Care Home.
Meet the Team (6)

I manage the running of Netley Court to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. That joy for life spills over into their fun and lively personalities that give constant pleasure, not just to me but to my team too.
My experience:With over 20 years of experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City & Guilds teaching certificate.
About me:In my spare time, I love getting out into the outdoors with my dog, spending time with my family, eating out, and reading.

I joined Cinnamon, as Deputy Manager at Netley Court, in May 2023. I work beside the General Manager as part of the management team who makes sure that both residents and staff members are safe and well looked after. My role is to ensure that every resident in Netley Court receives high-quality care which is well deserved.
My Experience:I have worked in the Care Sector since 2012 when I started my journey as a Care Assistant. In 2019 I completed my Bachelor of Science Degree in Health, Community and Social Care Studies. Working with and for people who live with dementia has always been my passion. I would like to think that I am making a difference in residents' and families' lives by supporting them and fulfilling their needs.
About me:I am originally from Poland. I love to go back there for a holiday and spend some quality time with my family and friends. My lovely partner and I have a daughter who is my complete world. I am a big pet lover. I have 2 cats Elsa and Biscuit. I love good food and dinner parties.

I started my culinary career aged 15, working on the Isle of Man after college. I’ve cooked for the army, prepared regimental dinners, and worked in Dubai at a five-star hotel and on cruise liners. In London, I cooked for royals, government ministers, and celebrities. As a freelance chef for eight years, I specialized in kosher cuisine, helping a small company become the country’s leading kosher caterer. My experience includes cooking at the House of Lords, No. 10 Downing Street, and serving as a Head Chef at Harrods.

I focus on creating meaningful moments that bring joy, comfort, and connection into each day. My responsibilities include planning and delivering engaging and inclusive activities that promote the physical, emotional and social well-being of every resident. I invest time in getting to know everyone, their individual stories, interests and abilities, which helps in ensuring every activity feels personal and purposeful. From themed events and sensory sessions to music, reminiscence, and gentle exercise, my goal is to make each day stimulating, fulfilling and full of smiles.
My ExperienceI am a former Deputy Care Manager of two homes, driven by a passion for creating meaningful and joyful experiences for those in care. My experience includes supporting adults with learning disabilities and adults living with dementia, which has provided me with a deep understanding of individual needs, abilities, and the elements that bring people happiness and purpose. I hold a BA (Hons) in Education Studies and History, a Diploma of Higher Education in Social Welfare Studies, and have also studied social work. This blend of education and hands-on experience allows me to bring creativity, structure, and empathy to everything I do.
About MeOriginally from Burton on Trent in Staffordshire, I attended university in Lincoln and have lived in Pembrokeshire, studying at Swansea University. I now reside in a small village outside of Southampton with my partner and our youngest son. I have two older stepchildren who live in Pembrokeshire, and it’s always lovely when my daughter visits and volunteers here at Netley Court, allowing us to share these experiences together. Outside of work, I enjoy cooking, reading, walking on the beach, and playing with my son. These simple pleasures keep me inspired, happy, and grounded.

My role at Netley Court is to work with the Head Chef, the Wellbeing & Lifestyle team, and the housekeeping department to ensure that our residents and their visitors all receive the best hospitality experience during their time here. Our aim is to provide the highest standards, from a simple coffee and cake in the bar area to enhancing the dining experience. I also work closely with the housekeeping team, and together we strive to make Netley Court the very best care home.
My ExperienceI have been working in the catering, hospitality, and care industry for over 30 years now. During my time, I have enjoyed experiences in various hotels and restaurants around the world. More recently, I have worked in both contract catering roles and the care industry. I have experience in head chef roles, catering management roles and overseeing hospitality. I look forward to sharing the knowledge and skills I have learned with the team at Netley Court.
About MeI grew up in Salisbury for the first 20 years of my life and then spent five years travelling overseas. For a lot of that time, I was based in Sydney, Australia, which was an amazing experience. When I returned to the UK, I ran my own catering business for 12 years. I now have two sons, and we enjoy our spare time playing and following football together. I love spending time with them and watching them grow into interesting young individuals.

I support families through the often emotional journey of transitioning into care, offering clear, compassionate advice every step of the way. My approach is professional yet personal, focused on building trust, providing reassurance, and helping families make informed decisions with confidence.
My ExperienceI bring many years of experience within the healthcare sector. With a Level 3 qualification in Lead Health and Social Care, I have developed a strong and comprehensive understanding of care needs, ensuring every individual and family receives the highest level of guidance and support.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Netley Court Care Home to verify any information. View our terms and conditions. Netley Court Care Home has an Enhanced Service -more info.