Netley Court Care Home

Victoria Road, Netley, Southampton SO31 5DR
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9.9 113 Reviews
  • Netley Court Care Home, Southampton
Netley Court is a purpose-built residential care home set in the heart of the village of Netley Abbey and sitting right on the waterfront giving stunning, waterside views that provide residents with a calming and relaxing outlook. With easy access to major road networks, a convenient train station, excellent service by buses and a generous on-site car park, it is easy and convenient for family and friends to visit.

The spacious and practical bedrooms combine lovely furnishings with the latest design features that make independence a genuinely achievable goal and all come with a large, well designed and enabling en-suite wet room. Along with a belief that couples should to continue their life journey together, Netley Court also offers specially designed couple suites where fantastic care teams can provide care and support both individually and as a husband and wife.

The home delivers specialist dementia support, with residential care in separate specialist areas, through their own highly trained and dedicated teams. The key to all they do is a focus on dignity, personal choice and independence; all of the residents are encouraged and supported to do all they can for themselves. It is clear in all that they do, every resident, every day, gets the care comfort and companionship that they and their loved ones would wish for.

Netley Court has a hairdressing salon, library, hobby studio, music room, balconies, potting shed, lifestyle kitchens, stunning views, large easy access landscaped gardens and other communal spaces that the team deliver range of activities that both stimulate and engage all residents.

At Netley Court the residents enjoy the lifestyle they deserve with the care they need.
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Care Provided by Netley Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950

Fee is subject to a pre-admission assessment and availability

These prices are only a guideline, please contact Netley Court Care Home to find out the exact price for your requirements.

Contact Netley Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Netley Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Moira Baxter (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Netley Court Care Home Reviews (113)

9.9

Netley Court Care Home has a Review Score of 9.9 (9.927) out of 10, based on 22 reviews in the last 2 years.
Over all time Netley Court Care Home has 113 reviews.

Overall Experience
  • 108
  • 3
  • 2
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Date Published
  • 113
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  • 22
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Reviewer Connection to Netley Court Care Home
  • 29
  • 19
  • 17
  • 10
  • 6
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  • 4
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  • 2
  • 1
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Total of 113, showing 21-40
Review from June B (Friend of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we arrived at Netley Court we were made to feel welcome. The home is beautifully warm and very clean. The staff are very friendly and nothing is too much trouble. My friend had not been eating prior to her stay, but the excellent food and dining experience soon enticed her to eat, and
so she started to get well very soon. After two weeks respite care, she was so much better. Thank you everyone.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care HomeThank you for this lovely review, we are pleased we were able to help. Always here if needed, pop in and see us again soon.
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Review from Leslie J (Husband of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff most helpful. Nothing is too much trouble. A pleasure to be at Netley Court.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care HomeThank you so much, we are pleased we were able to help and look forward to seeing you again sometime.
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Review from Kerry F (Daughter of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with level of care received. Mum is happy at Netley Court, the carers are lovely and have really got to know Mum, they are interested in her and treat her with great care and respect.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care HomeThank you so much for your very kind review, it means a lot to the whole team. We adore your Mum.
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Review from Janet R (Daughter of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents are both residents at Netly Court. They have settled well because of the care they receive from the staff. I am updated regularly on any issues.
During my visits I am always made very welcome.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care HomeThank you so much Janet, I will ensure the team are aware of this lovely feedback. Glad to have you all as part of our family.
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Review from A G (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As the first point of contact, one member of staff is the most amazing member of your team. She knows everyone by name, she's always smiling, and nothing is too much trouble. She is part of what makes Netley Court home.
The whole team are incredible. I know my dad is safe and happy - thank you.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care HomeI will be sure to pass this on to all the team. Thank you for your kind words, and we are glad Dad is happy here at Netley Court.
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Review from Penny B (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Netley Court Care Home continues to exceed our expectations. It has the best team of staff you could wish for. Lots of activities, delicious food, and a happy, relaxed atmosphere, together with medical support when required.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care HomeThank you so much for your lovely review; we really love having you as part of our family. Thanks again.
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Review from G B (Son-in-law of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very courteous and helpful, and the facilities and food are amazing. My father-in-law is very happy here and enjoys all the entertainment that is put on.
Recommend it to others happily.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care HomeThank you for this lovely review. I will be sure to share this with the team, who will appreciate your kind words. Thank you again.
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Review from D D (Friend of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you walk through the door, you are treated with a warm welcome and a genuine smile from the receptionist. Nothing is too much trouble, and she goes the extra mile for everyone.
I have no qualms that my friend is well looked after and wants for nothing.
He is definitely at home here and
loves his room.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care HomeThank you for such lovely words. It is important that everyone who visits feels welcome. Thank you again.
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Review from R B (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are always greeted by the biggest smiles on staff/receptionists' faces. Dad is happy and content, and his needs are well-catered for. Staff talk to us about what they are doing and listen to what we have to say, remembering we know Dad the best. Dad being in a home was not an easy decision, but we
know that if he has to be cared for in one by others, there is no place we'd rather him be.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care HomeThank you for your kind review; it really means a lot to us. We are glad you chose us too. Thank you.
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Review from D G (Wife of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my husband's (resident) words, "This place is a nice place", which is all I can ask for as his wife of 64 years. Having to find a home for my husband has not been easy at all, but knowing how well he is cared for, respected and looked after is very reassuring. Being able to drive myself here every
day to visit and being supported by staff myself is more than I could wish for. We all feel part of a community.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care HomeThank you for your kind words. We are so glad he is happy here with us. We love that you are all now a part of our family.
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Review from Kay K (Daughter of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Netley Court are very kind, attentive and efficient. There seems to be an ethos of kindness, which stems from the carer staff, to the kitchen staff, cleaning staff and reception staff, which is wonderful. The entertainment and recreational staff are extraordinary, they seem to come
up with new and interesting things for the residents to do. I wish my mum had moved in sooner.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care HomeThank you so much for your kind review. We pride ourselves on giving our residents a great variety to their activities, we love to see them having fun. Thank you again.
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Review from J M (Daughter-in-law of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Netley Court is a beautiful home with for reaching views over the water, something that is very important to my father-in-law.
The staff are very attentive and caring, always using my father-in-law name and engaging with him.
He enjoys the activities but would like to get out for a walk more often.
The meals are well presented with ample choice available. It doesn't really feel like a care home, with several homely lounges on each floor to be with other residents or quietly on your own.
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Review from Neil L (Son of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a welcoming and caring home. Outstanding location and environment. The team/staff are so friendly and helpful, creating a relaxed environment. The garden and views cannot be beaten. The team are outstanding in terms of assisting any transitions. Food is superb. The activities are outstanding and
varied, ensuring exercise and stimulation. Boat trips and cycling - fantastic. Can't thank all at Netley Court enough.
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Review from L P (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very welcoming and remembers my name. For any issues, I'm able to speak to the carers and they deal as best they can or make notes for other people to see. The activities ladies are very good, they keep my Mum entertained.
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Review from S J (Daughter of Resident) published on 29 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is currently at the start of his four week respite care at Netley Court. So far I have been very impressed with the care and attention shown both to my dad and his extended family. On arrival he was greeted by his first name and has been to date - such a little thing but counts for a lot. All
staff are very friendly and greet him/us with a smile and hello. He has just turned 90 and the staff at Netley Court were so accommodating, laying on a celebratory meal for his close family and made dad feel very special. We couldn’t have asked for more. I am confident the remainder of his stay will be as positive as the start.
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Review from Rob G (Son of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad went into Netley Court Care Home in April following a couple of falls in his home. I cannot fault the care provided by all of the staff at Netley Court. Right from day one the admins manager and the deputy manager were welcoming and professional. Dad felt instantly at home. All of the staff go
out of their way to help Dad at every opportunity. They seem to know everybody's names and personal interests as well as the names of all the relatives, it's a very personal and caring service. The facilities are great and the garden overlooking Southampton Water is stunning. I cannot recommend Netley Court enough.
Reply from Sarah Gillett, Homes admission advisor at Netley Court Care HomeThank you so much for this very kind review, it means the world to us. We have loved having you both as a part of our family and look forward to hopefully seeing you again. Keep in touch and give us a wave when you pass us by.
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Review from Geoffrey J (Son of Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It appears to me that the residents are paying over-inflated fees for the rooms that are empty and cannot be filled. Bring in more people by reducing the fees.
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Review from Alan P (Cousin of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin has been a resident at Netley Court for almost a year now and during that time has increasingly required additional support and assurance. Netley Court has competently dealt with this so far and I am confident will continue to do so.
Reply from Sarah Gillett, Home admissions advisor at Netley Court Care HomeThank you for your kind review and thank you for your confidence in us, this is much appreciated by the whole team.
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Review from C L (Daughter-in-law of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is of a very high standard. My in-laws feel very at home. The care staff are fantastic, kind and understanding. The management embraces the essence of kindness together with managing. Thank you to everyone.
Reply from Sarah Gillett, Home admissions advisor at Netley Court Care HomeThank you so much for this lovely review, I will be sure to pass on your kind comments to the rest of the team. It really does mean a lot to have such positive feedback. Thank you again.
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Review from Jane J (Daughter of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely care home. The staff are all very friendly and efficient.
Thank you for looking after my Mum!
Reply from Sarah Gillett, Home admissions advisor at Netley Court Care HomeThank you so much for your very lovely review, I will pass your kind comments on to the team.
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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Netley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.927 for Netley Court Care Home is calculated as follows: ( (242 Excellents x 5) + (19 Goods x 4) ) ÷ 261 Ratings = 4.927
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Netley Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (4)

Moira

Moira Baxter

Job Title: General Manager Joined: 2024

What I do:
I manage the running of Netley Court to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. That joy for life spills over into their fun and lively personalities that give constant pleasure, not just to me but to my team too.


My experience:
With over 20 years of experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City & Guilds teaching certificate.


About me:
In my spare time, I love getting out into the outdoors with my dog, spending time with my family, eating out, and reading.

Justyna

Justyna Wawro

Job Title: Deputy Manager Joined: 2023

What I Do:
I joined Cinnamon, as Deputy Manager at Netley Court, in May 2023. I work beside the General Manager as part of the management team who makes sure that both residents and staff members are safe and well looked after. My role is to ensure that every resident in Netley Court receives high-quality care which is well deserved.


My Experience:
I have worked in the Care Sector since 2012 when I started my journey as a Care Assistant. In 2019 I completed my Bachelor of Science Degree in Health, Community and Social Care Studies. Working with and for people who live with dementia has always been my passion. I would like to think that I am making a difference in residents' and families' lives by supporting them and fulfilling their needs.


About me:
I am originally from Poland. I love to go back there for a holiday and spend some quality time with my family and friends. My lovely partner and I have a daughter who is my complete world. I am a big pet lover. I have 2 cats Elsa and Biscuit. I love good food and dinner parties.

David

David Wignall

Job Title: Head Chef Joined: 2025

As the head chef at Netley Court, I am responsible for providing a healthy, well-balanced variety of meals and snacks to our residents every day. It is important to me that every resident looks forward to mealtimes and their meals are packed with nutrition and include any special dietary requirements. I oversee a team of people dedicated to providing the best possible dining experience for our residents.
I started my culinary career aged 15, working on the Isle of Man after college. I’ve cooked for the army, prepared regimental dinners, and worked in Dubai at a five-star hotel and on cruise liners. In London, I cooked for royals, government ministers, and celebrities. As a freelance chef for eight years, I specialized in kosher cuisine, helping a small company become the country’s leading kosher caterer. My experience includes cooking at the House of Lords, No. 10 Downing Street, and serving as a Head Chef at Harrods.

Tanya

Tanya Riley

Job Title: Administrator

What I do:
It is my privilege to provide the home and residents with administrative support on a daily basis.


My experience:
As a certified bookkeeper and with over 35 years of experience providing administrative support, I have worked in many sectors including finance, private healthcare and residential care, of which residential care is my favourite.


About me:
With three adult children, two dogs, a cat and a husband, I’m kept busy for most of my free time.

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