Netley Court Care Home

Victoria Road, Netley, Southampton SO31 5DR
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9.9 111 Reviews
  • Netley Court Care Home, Southampton
Netley Court is a purpose-built residential care home set in the heart of the village of Netley Abbey and sitting right on the waterfront giving stunning, waterside views that provide residents with a calming and relaxing outlook. With easy access to major road networks, a convenient train station, excellent service by buses and a generous on-site car park, it is easy and convenient for family and friends to visit.

The spacious and practical bedrooms combine lovely furnishings with the latest design features that make independence a genuinely achievable goal and all come with a large, well designed and enabling en-suite wet room. Along with a belief that couples should to continue their life journey together, Netley Court also offers specially designed couple suites where fantastic care teams can provide care and support both individually and as a husband and wife.

The home delivers specialist dementia support, with residential care in separate specialist areas, through their own highly trained and dedicated teams. The key to all they do is a focus on dignity, personal choice and independence; all of the residents are encouraged and supported to do all they can for themselves. It is clear in all that they do, every resident, every day, gets the care comfort and companionship that they and their loved ones would wish for.

Netley Court has a hairdressing salon, library, hobby studio, music room, balconies, potting shed, lifestyle kitchens, stunning views, large easy access landscaped gardens and other communal spaces that the team deliver range of activities that both stimulate and engage all residents.

At Netley Court the residents enjoy the lifestyle they deserve with the care they need.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950

Fee is subject to a pre-admission assessment and availability

These prices are only a guideline, please contact Netley Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Moira Baxter (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Netley Court Care Home Reviews (111)

Total of 111, showing 61-80
9.9

Netley Court Care Home has a Review Score of 9.9 (9.934) out of 10, based on 33 reviews in the last 2 years. Over all time Netley Court Care Home has 111 reviews.

Overall Experience

  • 106
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Date Published

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Review from Louis (Grandson of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You do a brilliant job of looking after my grandad. He never stops talking about how brilliant the staff are that look after him. What a beautiful care home, always immaculate. More like a hotel than a care home. Thanks to all of you.

Reply from Mark Shockledge, Senior General Manager at Netley Court Care Home

Thank you for your kind review of Netley Court. I am very pleased that your grandfather speaks so well of the care team.

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Review from Abigail S (Granddaughter of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we did a wide search to find a suitable place for my nana until we came across Netley Court and what a relief it was. From the very first visit, we were so impressed and we still feel that way. It is very professional managed service with a massive heart. I visit my nana at very different
times and I always come away feeling contented that we made the right decision and that Nana is exceptionally well cared for by the most amazing staff team who are always smiling and treating the residents with dignity and respect. My nana just loves it and it has sure given her a new lease of life as she joins in everything and has made new friends. The place looked stunning at Christmas and when I popped in on Christmas Day the atmosphere was so beautiful with everything looking like a five star hotel.
Thank you to the manager and his wonderful team for the work you do, it’s a real credit to you and you all should be so very proud.

Reply from Mark Shockledge, General Manager at Netley Court Care Home

Thank you so much, Abigail, for the lovely review you have written about Netley Court. I am so pleased that your nan has settled so well and that as a family feel that you made the right choice.

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Review from Peggy P (Respite Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here in an emergency situation, having had a fall which meant a stay in hospital. I was fortunate to be sent to Netley Court care home to complete my recovery.

Reply from Mark Shockledge, General Manager at Netley Court Care Home

Thank you for your kind review. We are pleased that the stay met your expectations and you were able to return home.

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Review from J R (Wife of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming environment with very friendly, caring staff. Excellent care and lovely food.
Thank you!

Reply from Mark Shockledge, General Manager at Netley Court Care Home

Thank you for your very kind review on Netley Court.

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Review from D M (Son of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and nothing is too much for them to do. It is nice to see the general manager sits down with the residents as well and mucks in with the carer staff.

Reply from Mark Shockledge, General Manager at Netley Court Care Home

Thank you for your very kind review on Netley Court.

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Review from N G (Nephew of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the very first day my auntie came here. I am more than happy with the service and would recommend Netley Court to anyone.

Reply from Mark Shockledge, General Manager at Netley Court Care Home

Thank you Nick for your kind review. I am pleased that we have continued to provide the excellent service.

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Review from David A (Son of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, lovely staff, a wonderful care home.

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Review from Dee L (Friend of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend recently who now lives at Netley Court. As soon as I entered the building I was greeted by a huge smile from the receptionist, this made me feel very welcome indeed. After talking with my long-term friend and having a look around I was very impressed. My friend is so happy here
with the care she receives and the meals. I can see in the summer months we will be spending a lot of time in the garden looking at the birds in the superb aviary. I can honestly say that I would have no hesitation whatsoever in recommending the home to family and friends. Great staff, great food. All in all an outstanding home.

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Review from Dave G (Friend of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent home, the staff are really friendly and attentive, it’s always a pleasure to visit!

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Review from P S (Sister of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything concerned in the running of Netley Court and the care of my sister is first class. From the management to the medical carers, the carers and the meals, the many activities and the laundry staff, I cannot praise them all enough - they should all feel very proud of themselves.

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Review from Monica W (Friend of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came with my husband on Christmas Eve to visit a friend and also an ex-neighbour! The welcome was so warm and friendly, Christmas music playing and beautiful, tasteful decorations.
I haven't been for a while due to illness but its still such a lovely place with a great atmosphere, everyone seems
so happy and the two people I visited could not speak highly enough about the place and the staff.
I know where I am going to stay when I need help.
Amazing.


Thank you to you all.

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Review from Peter W (Friend of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor to Netley Court, the home splendidly decorated for the festive season coupled with a wonderful atmosphere, its no wonder it has the reputation it has.
My friend loves living here and that is very evident, its a great pleasure to see someone so happy.
Well done to the management
who do a great job in ensuring that the team of staff employed deliver the best.
Happy New Year to you all, keep up the great work.

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Review from Neil G (Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience was brought about for convalescence after an unexpected operation. Premises, facilities and care and attention are of a high standard. Given that most residents spend most/all of the day in their rooms, there is an empty feel when walking around slightly exaggerated by the large building.

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Review from Rita L (Respite Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience here has been excellent. The staff have been always caring and sometimes make you laugh. The food is very good but too much sometimes. The general atmosphere is splendid and it seems like having a holiday. I really have enjoyed it here and the depression has now gone.

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Review from J J (Friend of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited resident and found her well dressed and cared for. She seemed happy with her care and her carers.
The home was clean and the air fresh.
The staff were friendly and welcoming.

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Review from A B (Friend of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the many short visits to Netley Court, I have been impressed with all the staff, also the cleanliness and condition of the building. It provides a very happy and friendly atmosphere. I would have no hesitation, should the position arrive in becoming a resident at Netley Court. One of the key points
is its location, overlooking Southampton water.

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Review from Kate T (Daughter of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant home, staff and location. Mum has been a resident for a year and loves it here.

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Review from Robert S (Son of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother comes home for two weeks each summer and during this time she is so well looked after and supported. She says as we go away on holiday that she is on holiday from us also!

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Review from C C (Granddaughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I entered Netley Court I was welcomed with a smile. I didn't want my nan in a home. But after seeing the staff and my nan doing exercises with a big smile and seeing her amazing room, I knew it was just right for nan. As I was saying goodbye the maintenance man came singing by and said hello
to us and my nan by her name. What an amazing home.

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Review from E J (Friend of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend regularly. I love everything about Netley Court and the girls are so nice and I get very well looked after my friend is very happy here.

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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Netley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.934 for Netley Court Care Home is calculated as follows: ( (367 Excellents x 5) + (26 Goods x 4) ) ÷ 393 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Netley Court Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

Meet the Team (6)

Moira

Moira Baxter

Job Title: General Manager

Joined: 2024

What I do:
I manage the running of Netley Court to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. That joy for life spills over into their fun and lively personalities that give constant pleasure, not just to me but to my team too.


My experience:
With over 20 years of experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City & Guilds teaching certificate.


About me:
In my spare time, I love getting out into the outdoors with my dog, spending time with my family, eating out, and reading.

Justyna

Justyna Wawro

Job Title: Deputy Manager

Joined: 2023

What I Do:
I joined Cinnamon, as Deputy Manager at Netley Court, in May 2023. I work beside the General Manager as part of the management team who makes sure that both residents and staff members are safe and well looked after. My role is to ensure that every resident in Netley Court receives high-quality care which is well deserved.


My Experience:
I have worked in the Care Sector since 2012 when I started my journey as a Care Assistant. In 2019 I completed my Bachelor of Science Degree in Health, Community and Social Care Studies. Working with and for people who live with dementia has always been my passion. I would like to think that I am making a difference in residents' and families' lives by supporting them and fulfilling their needs.


About me:
I am originally from Poland. I love to go back there for a holiday and spend some quality time with my family and friends. My lovely partner and I have a daughter who is my complete world. I am a big pet lover. I have 2 cats Elsa and Biscuit. I love good food and dinner parties.

Sarah

Sarah Gillett

Job Title: Home Admissions Advisor

Joined: 2017

I joined Cinnamon in November 2017. In my role, I help to support families through the transition into residential care.


Choosing the right care can be a difficult decision for all involved, but my job is to help this process run as smoothly as possible by guiding our new residents and their family members through this life-changing move with support, great understanding and empathy.

David

David Wignall

Job Title: Head Chef

Joined: 2025

As the head chef at Netley Court, I am responsible for providing a healthy, well-balanced variety of meals and snacks to our residents every day. It is important to me that every resident looks forward to mealtimes and their meals are packed with nutrition and include any special dietary requirements. I oversee a team of people dedicated to providing the best possible dining experience for our residents.
I started my culinary career aged 15, working on the Isle of Man after college. I’ve cooked for the army, prepared regimental dinners, and worked in Dubai at a five-star hotel and on cruise liners. In London, I cooked for royals, government ministers, and celebrities. As a freelance chef for eight years, I specialized in kosher cuisine, helping a small company become the country’s leading kosher caterer. My experience includes cooking at the House of Lords, No. 10 Downing Street, and serving as a Head Chef at Harrods.

Elliot

Elliot Steel

Job Title: Hospitality Manager

Joined: 2025

My role at Netley Court is to work with the Head chef, the activities team, and the housekeeping department to ensure that our residents and their visitors all receive the best hospitality experience during their time here.
Our aim is to provide the highest standards from a simple coffee and cake in the bar area to enhancing the dining experience.
I'll also be working closely with the housekeeping team and together we'll strive to make Netley Court a clean, comfortable, and fresh home for all of our guests and residents.
I have been working in the catering, hospitality, and care industry for over 30 years now. During my time I have enjoyed experiences in various hotels and restaurants around the world. More recently I have worked in both contract catering roles and the care industry. I have experience in head chef roles, catering management roles and overseeing hospitality. I look forward to sharing the knowledge and skills I have learned with the team at Netley Court

Tanya

Tanya Riley

Job Title: Administrator

What I do:
It is my privilege to provide the home and residents with administrative support on a daily basis.


My experience:
As a certified bookkeeper and with over 35 years of experience providing administrative support, I have worked in many sectors including finance, private healthcare and residential care, of which residential care is my favourite.


About me:
With three adult children, two dogs, a cat and a husband, I’m kept busy for most of my free time.

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