Netley Court Care Home

Victoria Road, Netley, Southampton SO31 5DR
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9.9 113 Reviews
  • Netley Court Care Home, Southampton
Netley Court is a purpose-built residential care home located in the heart of Netley Abbey, enjoying a unique waterfront setting with stunning views across Southampton Water. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Netley Court combines compassionate, person-centred care with comfortable, thoughtfully designed surroundings.

The home offers spacious, thoughtfully designed bedrooms, each beautifully furnished and complete with a large en-suite wet room to promote comfort and independence. Specially designed couple suites enable partners to continue their life journey together.

Netley Court delivers high-quality residential and specialist dementia care within a dedicated community, led by highly trained and compassionate teams. Dignity, choice and independence are at the heart of daily life, with residents encouraged and supported to maintain their abilities and routines.

A wide range of facilities enhances everyday living, including a hair salon, library, hobby studio, private dining room and landscaped gardens with easy access pathways. A varied activities programme ensures residents remain stimulated, socially connected and engaged.

At Netley Court, residents enjoy a fulfilling lifestyle in a beautiful coastal setting, with the reassurance of attentive, professional care whenever it is needed.

Cinnamon Care Collection invests in innovative technology to enhance resident safety and well-being. This includes introducing Sensio RoomMate to help reduce falls, and PainChek, an intelligent digital pain assessment tool, across all homes. Cinnamon is also the first large luxury care home group to pilot the National Dementia Care Accreditation Scheme (NaDCAS), underlining its commitment to excellence in dementia care.

Care Provided by Netley Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950

Fee is subject to a pre-admission assessment and availability

These prices are only a guideline, please contact Netley Court Care Home to find out the exact price for your requirements.

Contact Netley Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Netley Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Moira Baxter (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)
9.9

Netley Court Care Home has a Review Score of 9.9 (9.917) out of 10, based on 19 reviews in the last 2 years.
Over all time Netley Court Care Home has 113 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Netley Court Care Home
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Total of 113, showing 81-100
Review from C C (Granddaughter of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as I entered Netley Court I was welcomed with a smile. I didn't want my nan in a home. But after seeing the staff and my nan doing exercises with a big smile and seeing her amazing room, I knew it was just right for nan. As I was saying goodbye the maintenance man came singing by and said hello
to us and my nan by her name. What an amazing home.
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Review from E J (Friend of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend regularly. I love everything about Netley Court and the girls are so nice and I get very well looked after my friend is very happy here.
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Review from L N (Niece of Resident) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Netley Court is a homely care home. All residents are treated with the utmost respect. Nothing is too much trouble for the friendly staff.
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Review from A C (Respite Resident) published on 4 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Netley Court was scrumptious! First class splendour! Staff gave a very warm welcome! Luxury everywhere! The real treat was the water.
I enjoyed the many activities - painting stones, flower arranging, exercises. Food was very good with plenty of fresh salads.
My room was very comfortable but at the
back of the building on to the car park.


Before leaving I was encouraged to walk with my Zimmer frame but It made a lot of noise on the wooden floors, no carpets anywhere lovely wooden floors. The bathroom was luxurious. I had my hair done twice.
Animals were brought in - tortoise, snake, hens, owl. Millie is the resident dog and seems to be at Netley Court most of the time much to the delight of the residents. The atmosphere is very supportive with ongoing stimulation of quiz time, singing and music.


There are no limits of visitors. Special attention is given to medication, always on time, including antibiotics.


I have no hesitation in highly recommending Netley Court as a superb holiday break.

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Review from Alison L (Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved here 7 months ago and very quickly we felt at home. Our room faces the sea and is very tastefully furnished and we were encouraged to bring all the mementoes we wished. Nothing was too much for the staff and at times they exceeded duties to make sure all was well. The catering staff, if there
was something we wanted, obliged. A truly home from home which has given us oldies peace of mind. Thank you Netley Court and all the staff.
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Review from Edwin M (Respite Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my third respite stay at Netley Court and I will be returning in August and December. Lovely facilities, great staff and good company.
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Review from J H (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Netley Court has been a fabulous place for my mum.
It is in a beautiful location with views over Southampton water and the staff are very caring.
The food is great too and mum is active all day long with interesting things happening.
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Review from J M (Niece of Resident) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have found a better place for my uncle to spend his last months.
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Review from M B (Daughter-in-law of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law stayed at Netley Court for two weeks respite care. The carers, activities coordinator and all other staff at Netley Court made her very welcome, they are very caring and have patience at all times.
The food also is outstanding. We will be using Netley Court again in the near future.
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Review from S B (Granddaughter of Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Netley Court is an outstanding home in a brilliant location. Every time I walked in I was greeted with a smile and a hello, even from staff members who were just passing by. My nan really came out of her shell and out n nearly 5kg in just 2 weeks. The food was brilliant as well as the activities on
offer. The staff at Netley Court should be proud of their work and ensuring their home is one of the best.
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Review from Sally H (Daughter of Resident) published on 31 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent surroundings, fantastic food, stimulating entertainment, good friendships and best of all, the most wonderful caring staff who are truly interested in the physical, psychological and emotional well being of all the residents.
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Review from Robert H (Son of Resident) published on 5 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Initially, my father did not want to go into a care home, but he soon changed his mind. The friendliness and care given by all the staff enabled him to settle very quickly to the extent that he preferred to spend Xmas at the home, rather than come to us.
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Review from Oliver B (Grandson of Resident) published on 31 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather prior to moving to Netley Court was struggling at home with poor health and was very lonely. He now has a new lease of life since deciding to move and although not an easy decision he admits it was one if the best things he has done.
He joins in everything going and never has anything
but praise for the management and staff.
It is a pleasure to see him being upbeat and enjoying life and I can't thank you enough for this.
Netley Court is a beautiful place with a stunning view, it reminds me of a hotel rather than a Care Home.
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Review from Margaret H (Friend of Resident) published on 31 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited Netley many times to see my dear friend who has resided here for several months.
An an ex-nurse it fills me with great comfort to see the high standards that this home delivers.
My friend is so happy and always tells me how wonderful the staff are. I have seen them working and nothing
ever seems to be too much trouble.
Moving into a care home is never an easy decision but it has certainly been the best decision my friend made as she now enjoys life.
The home had a real liveliness about it coupled with a warm and friendly atmosphere
Keep up this great work, Netley Court is a credit to you.
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Review from Sandra N (Daughter of Resident) published on 18 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last 5 months of her life at Netley Court and had nothing but praise for all the staff. I saw for myself how patient and caring they were. They were so kind whenever she became anxious and really worked hard to ensure she settled into the home. She enjoyed the activities and was
always encouraged to take part. They managed to get her eating again and putting on weight. She loved her room but also liked to take advantage of the different sitting areas in the home. It always felt more like a hotel than a care home.
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Review from Jose H (Friend of Resident) published on 12 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friend of mine who is living at Netley Court was only staying on a respite stay. He has now decided that he is going to be staying on a permanent basis.
He is very happy with the quality of care that is provided, he really enjoys the food, the company of the staff and the other residents.
The
home always has a happy atmosphere and this reflects on to the residents, who I have seen and have great relationships with staff and other residents.
The activities that are provided varies daily and my friend really enjoys this part of his day.
I would just like to thank all the team at Netley for all of there hard work and support.
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Review from Chris F (Son-in-law of Resident) published on 21 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I cannot thank the team at Netley Court enough for caring for our parents so well during their three weeks of respite care. We have heard many positive comments from them both regarding all aspects of their stay. Food, staff, fellow guests and excellent care throughout and in particular
during the few days when they were not well.
It was very reassuring for my wife and I and we enjoyed our holiday far more in the knowledge that they were being well looked after. We are also really pleased that our parents have decided to return later in the summer for another stay where we feel sure they will enjoy all the facilities and care that Netley Court offers including the beautiful waterfront garden.


Thanks again to all the team.

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Review from Alex D (Grandson of Resident) published on 7 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad is currently residing at Netley court. The care staff and management provide outstanding care and my grandad is so happy there. I would recommend this care home to anyone. It is a lovely place and has a very family orientated feel to it.
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Review from Debbie P (Friend of Resident) published on 7 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although a residential home, the level of care and medical attention offered to my fiend was simply superb. He was recovering from surgery and stayed for a short rehabilitation period. He thoroughly enjoyed the surroundings, activities and particularly the friendship of the other residents. An extremely
friendly home with superb staff.
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Review from Zoe K (Daughter of Resident) published on 7 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Netley Court has shown amazing and devoted care to both my parents. When my father was dying and was in the hospital the staff insisted that they could offer palliative care for him and he returned to Netley Court to pass his final days in the warm, loving and familiar surroundings that he knew. My
mother has remained at Netley Court as she has the early signs of dementia and again, the staff have shown such an understanding of her difficulties that she is unaware of her increasing mental deterioration. The privacy of residents is cherished and they are treated with great dignity by everyone. The home has a happy and vibrant atmosphere with a full programme of activities for their residents; a delightful garden with wonderful views over Southampton Water and the food is excellent with a good choice. I cannot recommend Netley Court more highly and wish that there were more care homes which came up to their excellent standard.
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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Netley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.942 for Netley Court Care Home is calculated as follows: ( (213 Excellents x 5) + (13 Goods x 4) ) ÷ 226 Ratings = 4.942
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Netley Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

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Meet the Team (6)

Moira

Moira Baxter

Job Title: General Manager Joined: 2024

What I do:
I manage the running of Netley Court to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. That joy for life spills over into their fun and lively personalities that give constant pleasure, not just to me but to my team too.


My experience:
With over 20 years of experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City & Guilds teaching certificate.


About me:
In my spare time, I love getting out into the outdoors with my dog, spending time with my family, eating out, and reading.

Justyna

Justyna Wawro

Job Title: Deputy Manager Joined: 2023

What I Do:
I joined Cinnamon, as Deputy Manager at Netley Court, in May 2023. I work beside the General Manager as part of the management team who makes sure that both residents and staff members are safe and well looked after. My role is to ensure that every resident in Netley Court receives high-quality care which is well deserved.


My Experience:
I have worked in the Care Sector since 2012 when I started my journey as a Care Assistant. In 2019 I completed my Bachelor of Science Degree in Health, Community and Social Care Studies. Working with and for people who live with dementia has always been my passion. I would like to think that I am making a difference in residents' and families' lives by supporting them and fulfilling their needs.


About me:
I am originally from Poland. I love to go back there for a holiday and spend some quality time with my family and friends. My lovely partner and I have a daughter who is my complete world. I am a big pet lover. I have 2 cats Elsa and Biscuit. I love good food and dinner parties.

David

David Wignall

Job Title: Head Chef Joined: 2025

As the head chef at Netley Court, I am responsible for providing a healthy, well-balanced variety of meals and snacks to our residents every day. It is important to me that every resident looks forward to mealtimes and their meals are packed with nutrition and include any special dietary requirements. I oversee a team of people dedicated to providing the best possible dining experience for our residents.
I started my culinary career aged 15, working on the Isle of Man after college. I’ve cooked for the army, prepared regimental dinners, and worked in Dubai at a five-star hotel and on cruise liners. In London, I cooked for royals, government ministers, and celebrities. As a freelance chef for eight years, I specialized in kosher cuisine, helping a small company become the country’s leading kosher caterer. My experience includes cooking at the House of Lords, No. 10 Downing Street, and serving as a Head Chef at Harrods.

Elle

Elle Wells

Job Title: Well-being & Lifestyle Coordinator

What I Do
I focus on creating meaningful moments that bring joy, comfort, and connection into each day. My responsibilities include planning and delivering engaging and inclusive activities that promote the physical, emotional and social well-being of every resident. I invest time in getting to know everyone, their individual stories, interests and abilities, which helps in ensuring every activity feels personal and purposeful. From themed events and sensory sessions to music, reminiscence, and gentle exercise, my goal is to make each day stimulating, fulfilling and full of smiles.


My Experience
I am a former Deputy Care Manager of two homes, driven by a passion for creating meaningful and joyful experiences for those in care. My experience includes supporting adults with learning disabilities and adults living with dementia, which has provided me with a deep understanding of individual needs, abilities, and the elements that bring people happiness and purpose. I hold a BA (Hons) in Education Studies and History, a Diploma of Higher Education in Social Welfare Studies, and have also studied social work. This blend of education and hands-on experience allows me to bring creativity, structure, and empathy to everything I do.


About Me
Originally from Burton on Trent in Staffordshire, I attended university in Lincoln and have lived in Pembrokeshire, studying at Swansea University. I now reside in a small village outside of Southampton with my partner and our youngest son. I have two older stepchildren who live in Pembrokeshire, and it’s always lovely when my daughter visits and volunteers here at Netley Court, allowing us to share these experiences together. Outside of work, I enjoy cooking, reading, walking on the beach, and playing with my son. These simple pleasures keep me inspired, happy, and grounded.

Elliot

Elliot Steel

Job Title: Hospitality Manager

What I Do
My role at Netley Court is to work with the Head Chef, the Wellbeing & Lifestyle team, and the housekeeping department to ensure that our residents and their visitors all receive the best hospitality experience during their time here. Our aim is to provide the highest standards, from a simple coffee and cake in the bar area to enhancing the dining experience. I also work closely with the housekeeping team, and together we strive to make Netley Court the very best care home.


My Experience
I have been working in the catering, hospitality, and care industry for over 30 years now. During my time, I have enjoyed experiences in various hotels and restaurants around the world. More recently, I have worked in both contract catering roles and the care industry. I have experience in head chef roles, catering management roles and overseeing hospitality. I look forward to sharing the knowledge and skills I have learned with the team at Netley Court.


About Me
I grew up in Salisbury for the first 20 years of my life and then spent five years travelling overseas. For a lot of that time, I was based in Sydney, Australia, which was an amazing experience. When I returned to the UK, I ran my own catering business for 12 years. I now have two sons, and we enjoy our spare time playing and following football together. I love spending time with them and watching them grow into interesting young individuals.

Claire

Claire Legg

Job Title: Home Admissions Advisor Joined: 2026

What I do:
I support families through the often emotional journey of transitioning into care, offering clear, compassionate advice every step of the way. My approach is professional yet personal, focused on building trust, providing reassurance, and helping families make informed decisions with confidence.


My Experience
I bring many years of experience within the healthcare sector. With a Level 3 qualification in Lead Health and Social Care, I have developed a strong and comprehensive understanding of care needs, ensuring every individual and family receives the highest level of guidance and support.

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