






Chaucer House Care Home is a purpose-built facility. The luxury care home provides residential, nursing and dementia care for 60 residents. At Chaucer House, staff work to create a welcoming atmosphere and put the health and wellbeing of the residents at the heart of everything they do.
The modern design provides well equipped, bright lounges and en-suite bedrooms to support person-centred care in which residents enjoy activities and make friends...
Care Provided by Chaucer House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fee covers all dietary and hydration requirments: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; entertainment/compaionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newpapers and some outings are also not included. Top up fees are considered.
The price(s) shown are provided by the care home. Contact Chaucer House Care Home for full pricing details and T&Cs.
Contact Chaucer House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avante Care & Support
- Voluntary / Not for Profit Owned
Person in charge
- Johanna Coughlan (Interim Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Parking is available on site.
Chaucer House Care Home Reviews (69)
Chaucer House Care Home has a Review Score of 9.0 (9.005) out of 10, based on 14 reviews in the last 2 years.
Over all time Chaucer House Care Home has 69 reviews.
I have made several visits to this care home over the last 12 months. On each occasion i have found staff to be polite, kind and attentive. Rooms are clean and airy, and there is a pleasant outdoor area. However i cannot comment on every rating - (not known).
Chaucer House accommodated both my elderly parents together at very short notice. They received the most professional care & attention. They made all the family visiting very welcome and kept us informed of their condition at all times. Highly recommended. many thanks.
Its wonderful to hear that you and...
Totally respectful especially when our relative passed.
Although often very busy, when you needed support or information someone would come and find you quickly.
Thank you so much for your kind words. It means a great deal to the whole team to know that our efforts to create a caring, compassionate, and homely environment made a difference to your family. We are especially touched by your acknowledgement of the respect shown during such a difficult time....
The team at Chaucer took great care of both my Uncle and Auntie at the end stage of their lives. Their rooms were next to each other, and the greatest of respect was paid when one died before the other and they were brought together to say their goodbyes. Knowing they were safe and in good hands gave us much peace and reassurance. Thank you to all the team, we are very grateful.
Thank you so much for your heartfelt message. It means a great deal to the whole team at Chaucer House to know that we were able to provide comfort, dignity, and compassionate care to your Uncle and Auntie during such an important time. We are truly honoured to have supported them and your family,...
Overall experience was good apart from one poor day, which was upsetting. When it was raised, Hannah dealt wtih it promptly. When my mother in law passed, she was treated respectfully and compassionately.
It means a great deal to know that your mother-in-law...
My father was only at Chaucer House Care Home for a few weeks following the closure of his previous home. He was put on the nursing rooms as he was in the final stages of dementia. Their care for him was excellent. They kept me informed by phone throughout as I do not live locally. He was cared for and I couldn't have asked for more.
Thank you so much for taking the time to share your kind words about Chaucer House Care Home. We are truly grateful for your feedback. It means a great deal to know that, even during such a difficult stage, you felt your father was cared for with compassion and dignity. Your appreciation will be...
Mum was admitted into care home following hospitalisation for broken hip she already suffered from dementia & I believe this fall & subsequent admission led to her deterioration. The staff were very kind & considerate to mum during her stay there apart from one incident that was dealt with rapidly & proficiently.
We are truly grateful for your kind words about our...
My mum was moved into Chaucer House after 6 weeks in hosptial. Her dementia had deteriorated, and staff cared for her very well. I had made one complaint though when Mum had asked for to go to the toilet and I couldn't get staff to assist. My mum got very distressed when she soiled herself whilst eating her dinner. I was very upset this happened, but my complaint was dealt with very swiftly, and apologies were made & said this would not happen again. Staff were at the time busy preparing lunches. Staff addressed me personally to apologise.
We appreciate you sharing your experience of your mums care at Chaucer House. It is reassuring to know that our staff have been attentive and supportive during such a difficult stage of her dementia. We are truly sorry for the distressing incident that occurred at mealtime. Our goal is always to...
My husband is comfortable but I do feel that his PML diagnosis could be shared with other agencies as this is so rare and rapid! Most of the staff are caring and compassionate, helpful and understanding! He seems happy, unfortunately not with the food!
Thank you so much for your thoughtful feedback. Were truly glad to hear that your husband feels comfortable and supported, and that our staff have shown the compassion and understanding we strive for every day. Were sorry to hear the food hasnt met expectations. I would like to follow this up with...
Sadly the management can make you feel uncomfortable by not speaking with you or interacting, particularly the home manager. Who this morning alone walks past and stares but doesn't say a word to me or my Mother as one of her residents.
The operations manager is nice and will take time to meet with you to resolve concerns and support. The feedback isn't always great and the operations manager herself said six staff won't speak to you as they feel you can take their words wrong. This was on a period where I had to question some of the things happening within my mums care plan after two hospital admissions.
The care however is good overall and the general team are lovely, just a shame the manager doesn't make the effort to speak to residents as she walks past their rooms and their families.
Thank you for taking the time to share your feedback. Creating a respectful and supportive environment for all residents and their families is something I take very seriously. I value honest feedback, as it plays a vital role in helping us learn, grow, and continuously improve the care we provide...
Night team not as caring and considerate as it should be.
Do not get enough showers/baths.
Room is hot when sun shining, would like a blind.
Thank you for your feedback. We appreciate you taking the time to share your thoughts, as this helps us maintain high standards of care at Chaucer House. We take all comments seriously and remain committed to addressing any concerns to improve the services we provide. If you would like to meet again to discuss your concerns further, I would be happy to arrange this.
Existing care staff are generally of a very good to outstanding manner. Agency staff with existing experience at Chaucer House try hard but do not always appear adequately briefed. It is a pity that a turnaround of carers occurs quite regularly as dementia patients in particular benefit from consistency. Familiarity with staff and an awareness of residents needs and mood swings. Why no newsletters? The loss of the manager was a shame as she brought about change and consistency. A pity that for understandable reasons the replacement colleague has not assumed her role. Has the food quality changed? No trips or journeys for 18 months.
The care and support my father had during his time at Chaucer House Care Home was excellent. He and the family were supported with kindness from all staff. During his last days, the staff went above and beyond to support my father and the family at this difficult time. The staff at the Chaucer always showed kindness and care. We cannot thank them enough for their support and hugs.
Finding a nursing home for Mum was never going to be easy. Chaucer House has done a sterling job of getting her settled in, they have listened to her and, after a nearly six-month period in hospitals, they are working hard to get her to relax and enjoy her new home. Things have improved and her concerns are always addressed in full, making my life easier!
Since March 20th my Father has been in this care home and from my opinion my and post-experience in other care homes you really feel like they care about about you and give friendly and emotional support. Loving the experience and recommend the best positive opinion.They need more staff, they are friendly even when you can see they are tired, please increase staff.
Chaucer House is welcoming, has open areas, is clean, and smells neutral. The care is of a high standard. My Mum is always clean, and tidy, her clothes are spotless and well looked after. The staff are approachable and care for me too. The staff treat my Mum as an individual and with dignity. She is safe and loved where she is.
I was anxious to see my sister in her new home and was delighted with the experience!
Upon entering, we immediately felt relaxed in the lovely surroundings. The reception area is lovely, the high ceilings created a great sense of space and were very bright.
The manager, came to say hello and made us feel so welcome showed us around, and introduced us to the staff.
My sister has a beautiful room with plenty of space.. in fact everywhere was clean and spacious and I loved the interior furnishings.
We left the home feeling extremely confident and reassured that my sister was in safe hands and would be happy in her lovely new home.
She had no means of entertainment. Overall it was like solitary confinement with sensory deprivation for two weeks.
No notice was taken of her dietary requirements. Consequently, she went without sometimes.
On each of my four visits over two weeks, I found a different nurse. I found the nurses had not read the handover notes. When she left her controlled drugs were not returned but her other drugs were. This kind of laxity with drugs and medical care should be concerning. I have kept this factual. Overall this place is inadequate and offers a dangerously low level of care.
Thank you for bringing this information to my attention. I would like to assure you that all concerns raised are thoroughly investigated alongside appropriate action taken, should we have failed short of our high standards.
Continents pads were not changed on a regular basis resulting in soreness and severe UTI now dealt with by GP. Carers were not reading the notes, resulting in my wife having the wrong breakfast.
Her hair was very matted, pointing to neglect! My wife was basically left in a state of solitary confinement, when she arrived home, she was severely dehydrated and in a state of deep depression.
I am now waiting for the results of the safeguarding issue raised by our nurses, other complaints have been made to the necessary authorities, let's hope something is done.
Thank you for bringing this information to my attention. We are sorry that the level of care provided did not meet your expectations. At Chaucer House, we always aim for the highest standards in care and support and I want to assure you that I am reviewing the concerns raised with the home and will take the appropriate action accordingly.
The staff are extremely kind and patient. This applies to the majority of them. Everyone is entitled to an off day,
The care home is kept clean. My mother-in-law's room is cleaned every day. The laundry service is first rate and the meals are diverse and always of a good standard.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 April 2026Inadequate
- CaringInadequate
- EffectiveInadequate
- ResponsiveInadequate
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Chaucer House Care Home.
There are no upcoming events for Chaucer House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Chaucer House Care Home.
Accreditations
There are no accreditations posted yet for Chaucer House Care Home.
Meet the Team (1)

Johanna Coughlan, Interim Home Manager
Frequently Asked Questions about Chaucer House Care Home
What types of Care is Chaucer House Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Chaucer House Care Home have?
There are 60 Single Rooms.
What are the Facilities & Services at Chaucer House Care Home?
Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Chaucer House Care Home to the centre of Canterbury?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chaucer House Care Home to verify any information. View our terms and conditions. Chaucer House Care Home has an Enhanced Service -more info.