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Chaucer House Care Home

82 St Martin's Hill, Littlebourne Road, Canterbury, Kent CT1 1PS
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Chaucer House Care Home, Canterbury
Chaucer House Care Home, Canterbury
Chaucer House Care Home, Canterbury

Chaucer House Care Home is a purpose-built facility. The luxury care home provides residential, nursing and dementia care for 60 residents. At Chaucer House, staff work to create a welcoming atmosphere and put the health and wellbeing of the residents at the heart of everything they do.

The modern design provides well equipped, bright lounges and en-suite bedrooms to support person-centred care in which residents enjoy activities and make friends...  

Care Provided by Chaucer House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,558From £1,714
Residential Dementia CareFrom £1,558From £1,714
Nursing CareFrom £2,148From £2,336
Nursing Dementia CareFrom £2,148From £2,336

The fee covers all dietary and hydration requirments: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; entertainment/compaionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newpapers and some outings are also not included. Top up fees are considered.

Contact Chaucer House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Johanna Coughlan (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Parking

  • Parking is available on site.

Chaucer House Care Home Reviews (69)

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9.0

Chaucer House Care Home has a Review Score of 9.0 (9.005) out of 10, based on 14 reviews in the last 2 years. Over all time Chaucer House Care Home has 69 reviews.

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Showing 69 reviews matching selected criteria
Review from Christopher R (Friend of Resident) published on 28 July 2026 Submitted via Postal Card
Overall Experience

I have made several visits to this care home over the last 12 months. On each occasion i have found staff to be polite, kind and attentive. Rooms are clean and airy, and there is a pleasant outdoor area. However i cannot comment on every rating - (not known).

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Review from Ian B (Son of Resident) published on 13 March 2026 Submitted via Postal Card
Overall Experience

Chaucer House accommodated both my elderly parents together at very short notice. They received the most professional care & attention. They made all the family visiting very welcome and kept us informed of their condition at all times. Highly recommended. many thanks.

Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care Home
Thank you so much for your kind words and for taking the time to share this lovely feedback. We are delighted that we were able to accommodate both your parents at short notice and that you felt they received professional care and attention throughout their stay.

Its wonderful to hear that you and...  

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Review from T S (Niece of Resident) published on 20 January 2026 Submitted via Website
Overall Experience
A Caring and compassionate home where staff do their best to accommodate any requests, especially making each room feel like home.
Totally respectful especially when our relative passed.

Although often very busy, when you needed support or information someone would come and find you quickly.

Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care Home

Thank you so much for your kind words. It means a great deal to the whole team to know that our efforts to create a caring, compassionate, and homely environment made a difference to your family. We are especially touched by your acknowledgement of the respect shown during such a difficult time....  

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Review from Claire P (Niece of Resident) published on 20 January 2026 Submitted via Website
Overall Experience

The team at Chaucer took great care of both my Uncle and Auntie at the end stage of their lives. Their rooms were next to each other, and the greatest of respect was paid when one died before the other and they were brought together to say their goodbyes. Knowing they were safe and in good hands gave us much peace and reassurance. Thank you to all the team, we are very grateful.

Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care Home

Thank you so much for your heartfelt message. It means a great deal to the whole team at Chaucer House to know that we were able to provide comfort, dignity, and compassionate care to your Uncle and Auntie during such an important time. We are truly honoured to have supported them and your family,...  

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Review from Chris D (Son-in-law of Resident) published on 25 November 2025 Submitted via Postal Card
Overall Experience

Overall experience was good apart from one poor day, which was upsetting. When it was raised, Hannah dealt wtih it promptly. When my mother in law passed, she was treated respectfully and compassionately.

Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care Home
Thank you for sharing your experience with us. We are pleased to hear that, overall, your time with us was positive. We are sorry to learn there was a day that caused upset, but we are glad that the management was able to address it promptly.

It means a great deal to know that your mother-in-law...  

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Review from Debra M (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card
Overall Experience

My father was only at Chaucer House Care Home for a few weeks following the closure of his previous home. He was put on the nursing rooms as he was in the final stages of dementia. Their care for him was excellent. They kept me informed by phone throughout as I do not live locally. He was cared for and I couldn't have asked for more.

Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care Home

Thank you so much for taking the time to share your kind words about Chaucer House Care Home. We are truly grateful for your feedback. It means a great deal to know that, even during such a difficult stage, you felt your father was cared for with compassion and dignity. Your appreciation will be...  

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Review from Lorraine B (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card
Overall Experience

Mum was admitted into care home following hospitalisation for broken hip she already suffered from dementia & I believe this fall & subsequent admission led to her deterioration. The staff were very kind & considerate to mum during her stay there apart from one incident that was dealt with rapidly & proficiently.

Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care Home
Thank you for sharing your experience of your mum's stay with us. We are very sorry to hear about her fall and the challenges she faced following her hospitalisation, and we understand how difficult this must have been for you and your family.

We are truly grateful for your kind words about our...  

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Review from Maggie D (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card
Overall Experience

My mum was moved into Chaucer House after 6 weeks in hosptial. Her dementia had deteriorated, and staff cared for her very well. I had made one complaint though when Mum had asked for to go to the toilet and I couldn't get staff to assist. My mum got very distressed when she soiled herself whilst eating her dinner. I was very upset this happened, but my complaint was dealt with very swiftly, and apologies were made & said this would not happen again. Staff were at the time busy preparing lunches. Staff addressed me personally to apologise.

Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care Home

We appreciate you sharing your experience of your mums care at Chaucer House. It is reassuring to know that our staff have been attentive and supportive during such a difficult stage of her dementia. We are truly sorry for the distressing incident that occurred at mealtime. Our goal is always to...  

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Review from Paula C (Wife of Resident) published on 23 October 2025 Submitted via Postal Card
Overall Experience

My husband is comfortable but I do feel that his PML diagnosis could be shared with other agencies as this is so rare and rapid! Most of the staff are caring and compassionate, helpful and understanding! He seems happy, unfortunately not with the food!

Reply from HANNAH DE MESA, Registered Manager at Chaucer House Care Home

Thank you so much for your thoughtful feedback. Were truly glad to hear that your husband feels comfortable and supported, and that our staff have shown the compassion and understanding we strive for every day. Were sorry to hear the food hasnt met expectations. I would like to follow this up with...  

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Review from Michael B (Son of Resident) published on 2 July 2025 Submitted via Website
Overall Experience
Overall the staff at the home are truly incredible and cannot do enough.
Sadly the management can make you feel uncomfortable by not speaking with you or interacting, particularly the home manager. Who this morning alone walks past and stares but doesn't say a word to me or my Mother as one of her residents.
The operations manager is nice and will take time to meet with you to resolve concerns and support. The feedback isn't always great and the operations manager herself said six staff won't speak to you as they feel you can take their words wrong. This was on a period where I had to question some of the things happening within my mums care plan after two hospital admissions.

The care however is good overall and the general team are lovely, just a shame the manager doesn't make the effort to speak to residents as she walks past their rooms and their families.

Reply from Hannah De Mesa, Home Manager at Chaucer House Care Home

Thank you for taking the time to share your feedback. Creating a respectful and supportive environment for all residents and their families is something I take very seriously. I value honest feedback, as it plays a vital role in helping us learn, grow, and continuously improve the care we provide...  

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Review from C G (Resident / Service User) published on 25 June 2025 Submitted via Postal Card
Overall Experience
Poor & inadequate choice of food. Often unedible.
Night team not as caring and considerate as it should be.
Do not get enough showers/baths.

Room is hot when sun shining, would like a blind.

Reply from Hannah De Mesa, Home Manager at Chaucer House Care Home

Thank you for your feedback. We appreciate you taking the time to share your thoughts, as this helps us maintain high standards of care at Chaucer House. We take all comments seriously and remain committed to addressing any concerns to improve the services we provide. If you would like to meet again to discuss your concerns further, I would be happy to arrange this.

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Review from L M (Son of Resident) published on 20 May 2025 Submitted via Postal Card
Overall Experience

Existing care staff are generally of a very good to outstanding manner. Agency staff with existing experience at Chaucer House try hard but do not always appear adequately briefed. It is a pity that a turnaround of carers occurs quite regularly as dementia patients in particular benefit from consistency. Familiarity with staff and an awareness of residents needs and mood swings. Why no newsletters? The loss of the manager was a shame as she brought about change and consistency. A pity that for understandable reasons the replacement colleague has not assumed her role. Has the food quality changed? No trips or journeys for 18 months.

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Review from Colin C (Son of Resident) published on 7 January 2025 Submitted via Postal Card
Overall Experience

The care and support my father had during his time at Chaucer House Care Home was excellent. He and the family were supported with kindness from all staff. During his last days, the staff went above and beyond to support my father and the family at this difficult time. The staff at the Chaucer always showed kindness and care. We cannot thank them enough for their support and hugs.

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Review from H G (Son of Resident) published on 23 August 2024 Submitted via Postal Card
Overall Experience

Finding a nursing home for Mum was never going to be easy. Chaucer House has done a sterling job of getting her settled in, they have listened to her and, after a nearly six-month period in hospitals, they are working hard to get her to relax and enjoy her new home. Things have improved and her concerns are always addressed in full, making my life easier!

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Review from H B (Daughter of Resident) published on 18 July 2024 Submitted via Postal Card
Overall Experience

Since March 20th my Father has been in this care home and from my opinion my and post-experience in other care homes you really feel like they care about about you and give friendly and emotional support. Loving the experience and recommend the best positive opinion.They need more staff, they are friendly even when you can see they are tired, please increase staff.

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Review from J C (Daughter of Resident) published on 12 July 2024 Submitted via Postal Card
Overall Experience

Chaucer House is welcoming, has open areas, is clean, and smells neutral. The care is of a high standard. My Mum is always clean, and tidy, her clothes are spotless and well looked after. The staff are approachable and care for me too. The staff treat my Mum as an individual and with dignity. She is safe and loved where she is.

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Review from S S (Sister of Resident) published on 4 July 2024 Submitted via Website
Overall Experience
Myself and my husband visited Chaucer's House for the first time last week, we came to visit my sister who has recently become a resident.
I was anxious to see my sister in her new home and was delighted with the experience!
Upon entering, we immediately felt relaxed in the lovely surroundings. The reception area is lovely, the high ceilings created a great sense of space and were very bright.
The manager, came to say hello and made us feel so welcome showed us around, and introduced us to the staff.
My sister has a beautiful room with plenty of space.. in fact everywhere was clean and spacious and I loved the interior furnishings.

We left the home feeling extremely confident and reassured that my sister was in safe hands and would be happy in her lovely new home.

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Review from L T (Brother of Resident) published on 6 June 2024 Submitted via Website
Overall Experience
At the end of two weeks, my sister was left with 9 additional pressure sores - verified by district nurses (she went in with two). Many times she was left without a visit for excessive hours according to their own record (2.5.24 she was left all day from 5.52h to 19.18h without a continence or personal care visit). She was not kept hydrated and returned with a UTI.
She had no means of entertainment. Overall it was like solitary confinement with sensory deprivation for two weeks.
No notice was taken of her dietary requirements. Consequently, she went without sometimes.

On each of my four visits over two weeks, I found a different nurse. I found the nurses had not read the handover notes. When she left her controlled drugs were not returned but her other drugs were. This kind of laxity with drugs and medical care should be concerning. I have kept this factual. Overall this place is inadequate and offers a dangerously low level of care.

Reply from Sarah-Jane Clapson, Director of Care Operations at Chaucer House Care Home

Thank you for bringing this information to my attention. I would like to assure you that all concerns raised are thoroughly investigated alongside appropriate action taken, should we have failed short of our high standards.

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Review from Mike P (Husband of Resident) published on 5 June 2024 Submitted via Website
Overall Experience
My wife was here for two weeks of respite care. When she went in, she had two bed sores, when she came home she had nine bed sores as verified by our district nurses. Obviously being left in the same position for too long.
Continents pads were not changed on a regular basis resulting in soreness and severe UTI now dealt with by GP. Carers were not reading the notes, resulting in my wife having the wrong breakfast.
Her hair was very matted, pointing to neglect! My wife was basically left in a state of solitary confinement, when she arrived home, she was severely dehydrated and in a state of deep depression.

I am now waiting for the results of the safeguarding issue raised by our nurses, other complaints have been made to the necessary authorities, let's hope something is done.

Reply from Sarah-Jane Clapson, Director of Care Operations at Chaucer House Care Home

Thank you for bringing this information to my attention. We are sorry that the level of care provided did not meet your expectations. At Chaucer House, we always aim for the highest standards in care and support and I want to assure you that I am reviewing the concerns raised with the home and will take the appropriate action accordingly.

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Review from J M (Daughter-in-law of Resident) published on 8 April 2024 Submitted via Postal Card
Overall Experience
Since my mother-in-law has been at Chaucer House she has gone from being bed-ridden with no movement and very little speech, to now walking with her walking aid and voicing her views on most things.
The staff are extremely kind and patient. This applies to the majority of them. Everyone is entitled to an off day,

The care home is kept clean. My mother-in-law's room is cleaned every day. The laundry service is first rate and the meals are diverse and always of a good standard.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 April 2026
Overall
Inadequate
  • CaringInadequate
  • EffectiveInadequate
  • ResponsiveInadequate
  • SafeInadequate
  • Well-ledInadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Chaucer House Care Home.

Upcoming Events

There are no upcoming events for Chaucer House Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Chaucer House Care Home.

Accreditations

There are no accreditations posted yet for Chaucer House Care Home.

Meet the Team (1)

Johanna Coughlan
Johanna CoughlanJob Title:Interim Home ManagerJoined: 2026

Johanna Coughlan, Interim Home Manager

Frequently Asked Questions about Chaucer House Care Home

What types of Care is Chaucer House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chaucer House Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Chaucer House Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Chaucer House Care Home to the centre of Canterbury?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chaucer House Care Home to verify any information. View our terms and conditions. Chaucer House Care Home has an Enhanced Service -more info.