Cedar View

Have received very good care. The home is very clean and fresh with no bad smells. Staff are very good. Of course, things have changed a lot with the Covid, but gradually getting back to normal.

The staff are extremely caring and kind. We have been very impressed by their humanity and attention to small details.

My parents arrived in April in some distress and were greeted as family immediately. My mother has recently died. She has been cared for lovingly and professionally. My father's ongoing care has been planned thoughtfully and with tenderness. This home is excellently managed. We could not want or ask for more for people at their most vulnerable. Thank you.

Would happily recommend it to anyone.

The people at Cedar View Care Centre are very caring. When you walk through the doors to the home it feels warm and welcoming and you are greeted by lovely staff. My mum was very well looked after and although her time at Cedar View may have been short I believe she felt very much at home and said all staff were lovely and kind. Everybody I met was helpful, friendly and thoroughly nice. Thank you everyone for taking such good care of my mum during her stay with you.

Happy with the care home seems to have improved over the last six months. The staff are more helpful and friendly.

My father-in-law was transferred here direct from hospital. He had stage 4 dementia and gall bladder cancer and we were aware that his stay would be relatively short. From our first visit to view the home (which came highly recommended) to assess suitability, we were always impressed by the friendly, caring staff and its cleanliness. Although we didn’t actually see the food, the menus always looked varied and if someone did not like the main menu choice, there was always an alternative on offer. My father-in-law's time here was short, only a month, but we know he received excellent attention and we cannot recommend this care home more highly. Thank you managers and the team.

The home is clean and staff look smart and all staff wear a name badge. They are always polite and keep you informed regarding the resident ie falls and nursing requirements. The bedrooms are comfortable with the resident's own photos on the wall, making the room homely. The Myo app works well showing activities for the resident and how staff participate.

Cedar View Care Centre is the best place for my mum, who has dementia, to be cared for. The staff seem very dedicated and there is always some happy noises. The building is modern and the rooms are well decorated, clean and tidy. I have never visited Cedar View and found something lacking.

A great change! Thank you.

I have found the home to be great, very well run, MYO app for communication. Nursing team very nice and helpful. Receptionists very nice too. Home has gone above and beyond re. Covid.

My father has advanced vascular dementia and has been at Cedar View for 2 years. I’d like to say how grateful I am for the person-centred care the managers and staff on the dementia unit are providing. With this second lockdown, it has been hard not being able to visit my dad but we really appreciate all the efforts the staff are going to to keep residents safe and well looked after. We feel extra effort has gone into looking after Dad's emotional well-being through lockdown. We love the app which regularly shows us photos of activities Dad is doing, including one to one and group physio, parties and celebrations, time with the activities co-ordinator, and one to one time with care staff who share family photos and reminisce with him. We found the family review with the deputy manager really helpful and the staff responded to our suggestions about alleviating dad’s anxiety. He seems much calmer and more settled with the regular contact and reassurance provided by the deputy manager and the care staff.

On arrival, I always received a pleasant greeting. Having visited many care homes I was impressed by the cleanliness and pleasant, tasteful surroundings in the public areas and the bedroom. The meals were prepared with fresh, good quality ingredients. My partner's needs to be active and then later, needing nursing care, are all well met.

She really couldn’t be in a better place.

Our experiences with all the staff were positive. The building was nice and clean.

Our Family removed Mum from Cedar View Care Centre last month as we noticed that her dementia and also her level of care deteriorated badly. A recent safeguarding report helped our decision, my mum is now bed-bound and will not be able to mobilise again. There are some very caring staff at Cedar but the level of care is scuppered by poor management, numerous carers/nurses have left over the last year due to poor management styles. This affected the care my mother received as they became short-staffed, agency carers were brought in who seemed to not be informed of my mum's needs. There have been numerous times when family members have turned up to visit and mums door to her room had been closed and mum was left with her call bell out of reach, no TV and no interaction with others. We constantly emailed management to express our concerns but this did not reach staff.

Most staff are helpful and friendly. Excellent cleanliness - always smells clean.

Warm friendly and helpful staff. Thank you.

Unfortunately, the service being given to my mum has deteriorated over the past year and is inconsistent. They are some wonderful individuals at Cedar who go above and beyond to make my mums care the best it can be, but their efforts are regularly destroyed due to poor management, a severe lack of communication and attention to detail.

The food seems nice and the staff in the main are attentive to her needs. End of life care is expensive and in the instance is a big outlay to simply lie in bed all day. However, it is what it is.