Hallmark Chamberlain Court

77 Mount Ephraim, Tunbridge Wells TN4 8BS
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9.9 105 Reviews
  • Hallmark Chamberlain Court, Tunbridge Wells
Tucked away, surrounded by beautiful gardens, Hallmark Chamberlain Court is a place where residents can thrive. Ease into life here at the award-winning 72-bed home, providing residential, dementia, nursing and respite care. And relax knowing all the essentials are covered with Hallmark All-Inclusive.

Designed with care, the luxury care home in the heart of Tunbridge Wells provides a breadth of spaces where residents can enjoy existing pastimes. Whether it's a friendly game of chess in the games room or soaking up the sun on the patio terraces while listening to the birdsong from the aviary. And, with a regular schedule of activities and events, there's always room to explore new passions.

Recognising the apprehension that comes with moving, Chamberlain Court maintains a sense of familiarity by welcoming couples, accommodating pets, and keeping the doors open for loved ones to pop by – at any time. Their passionate team is dedicated to making each day fulfilling, valuing every moment and putting residents and their loved ones at the heart of everything they do.
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Care Provided by Hallmark Chamberlain Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2110
  • Self-Funded Residential Dementia Care: from £2190
  • Self-Funded Nursing Care: from £2480

Our weekly fees include a weekly hairdressing appointment, a weekly beauty treatment and a chiropody appointment every 6 - 8 weeks. We accept local authority funded residents with a third party top up.

These prices are only a guideline, please contact Hallmark Chamberlain Court to find out the exact price for your requirements.

Contact Hallmark Chamberlain Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hallmark Chamberlain Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Judy Heathfield-Eliott (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (72)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Hallmark Chamberlain Court Reviews (105)

9.9

Hallmark Chamberlain Court has a Review Score of 9.9 (9.883) out of 10, based on 24 reviews in the last 2 years.
Over all time Hallmark Chamberlain Court has 105 reviews.

Overall Experience
  • 100
  • 5
  • 0
  • 0
  • 0
Date Published
  • 105
  • 5
  • 9
  • 24
  • 81
Reviewer Connection to Hallmark Chamberlain Court
  • 39
  • 20
  • 8
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 105, showing 101-105
Review from Susan H (Friend of Resident) published on 15 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was so lovely to be made welcome by the extremely friendly staff. We can now relax knowing auntie is so well cared for.
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Review from Sue C (Friend of Resident) published on 15 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very pleasant home from home.
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Review from A S (Son of Resident) published on 12 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, friendly and caring. Plenty of space and activities. My mother has made new friends and enjoys the food.
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Review from S W (Daughter of Resident) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bright, clean and cheery accommodation. Excellent food. Staff fantastic. Nothing too much. Very friendly. A nice variety of activities/events on offer. Very nicely done.
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Review from P G (Resident) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has excellent standards with a happy atmosphere at the same time. I couldn't wish for better.
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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Hallmark Chamberlain Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Hallmark Chamberlain Court is calculated as follows: ( (253 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 283 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Chamberlain Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 Nov 2025

Please contact the home for current vacancies

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Awards / Recognitions (21)

Meet the Team (1)

Judy

Judy Heathfield-Eliott

Job Title: General Manager Joined: 2019

As the General Manager, my passion lies in supporting my team to provide consistent quality in all that they do for residents. It’s the little things that count and I pride myself on attention to detail. Making a difference to the lives of residents is what it’s all about. I am very proud to lead a dedicated team, recruited specifically for their compassion and experience to support each other in delivering the very best for each and every resident, whatever their role at Chamberlain Court. Our commitment to residents is to deliver a service enabling them to live truly meaningful lives in a luxurious setting. Our commitment is also to ensure that Chamberlain Court plays an active role in the local community and is a home full of loving care, joy and laughter.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Chamberlain Court to verify any information. View our terms and conditions. Hallmark Chamberlain Court has an Enhanced Service - more info.